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West Valley Arborists, Inc.

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West Valley Arborists, Inc.
464 SURVEYS
  • star image
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  • Rating
15 CONSECUTIVE YEARS
SINCE JULY 2010
CERT 1664

Diamond Certified Ratings Dashboard

464

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 464 SURVEY RESPONSES

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

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West Valley Arborists, Inc.
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Diamond Certified Researched Articles on West Valley Arborists, Inc.

researched article

A West Valley Arborists technician works on a customer’s tree from an aerial lift.

West Valley Arborists, Inc. is an urban tree care specialist that serves corporate, commercial and residential clients in Santa Clara County. Its many tree services include arborist reports, fine pruning and shaping, tree and stump removal, planting, fertilization, cabling and bracing, and consultation. The company also offers 24-hour emergency response for its customers’ convenience.

Owner Simon Tunnicliffe has been involved in the arboriculture industry for more than 35 years, starting in his native England and working with influential companies in France, Germany, and Australia. “I began as a groundsman,” he says, “then worked my way to becoming a specialized climber, foreman, and operations and sales manager.” Simon moved to the United States in 1994 and founded West Valley Arborists in 2005.

West Valley Arborists operates under industry-best standards set forth by the Tree Care Industry Association (TCIA) and International Society of Arboriculture (ISA). The company also specializes in removing overgrown or hazardous trees in difficult locations.

“We believe in giving people the best tree service possible, and we achieve that by staying committed to expertly completing every job, no matter how difficult. Our meticulous attention to detail allows us to exceed our clients’ highest expectations. Ultimately, we want to provide a quality service and give back to the environment through tree conservation and preservation.”

Before hiring a tree care company, make sure it’s qualified to provide ongoing service.
“Most species of trees need to be pruned every two years, so it’s important to find a company that you want to work with in a long-term capacity,” says Simon Tunnicliffe, an ISA-certified arborist and owner of West Valley Arborists, Inc. in Campbell. “Some tree service companies merely cut back trees, but it’s better to find one that really cares for your trees and wants to keep them healthy for many years.”

It’s also important to understand the difference between a landscaping company and an arborist. Landscaping companies deal with shrubbery, small plants, hardscapes and irrigation, while arborists are specifically trained to care for trees. Different trees respond in different ways to their environment, and arborists have the in-depth knowledge to prune them correctly and safely. In fact, most reputable landscaping companies will call upon arborists to care for customers’ trees instead of trying to perform the work themselves.

Timing is also important in tree care work. Conifers, like cedars and pines, shouldn’t be pruned in summer when their sap flow is at its maximum. Many fruit trees, such as peach and nectarine trees, should be pruned between November and January. Citrus trees, on the other hand, can be pruned just about any time. “Generally, a tree service company shouldn’t prune a tree until it’s in blossom, but there won’t be any long-term damage if it’s pruned before that,” says Mr. Tunnicliffe. “Deep-root feeding is best done between November and March—it’s wetter and easier to push deep into the soil. You don’t want to fertilize in summer because you’ll burn the tree.”

Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for tree service companies that have earned the prestigious Diamond Certified award. For West Valley Arborists, Inc., achieving and maintaining high levels of customer satisfaction is entirely dependent on the performances of its technicians, all of whom have extensive training in tree safety and take pride in helping customers maintain the aesthetic and functional qualities of their trees. "We deliver what we promise–prompt, professional service with a courteous attitude," says owner Simon Tunnicliffe. "From the moment we receive the initial phone call to the final clean-up, our goal is complete customer satisfaction."

West Valley Arborists has been providing urban tree care services for corporate, commercial and residential clients throughout Santa Clara County since 2005. In addition to pruning, stump removal and planting, the company offers detailed arborist reports, cabling and bracing, 24-hour emergency response services, and more. It also specializes in removing overgrown or hazardous trees in difficult locations.

Unlike tree service companies whose owners delegate quality control responsibilities to foremen or other employees, West Valley Arborists provides every project with the supervision and expertise of Mr. Tunnicliffe himself. "I'm always in the field training my guys by example," he says. "I have unique training from the International Society of Arboriculture (ISA), and I want to make sure my technicians have the same understanding of tree care that I do."

Another distinguishing attribute of West Valley Arborists is its dedicated approach to customer retention, which includes communicating honestly with customers about their tree issues and performing high-quality work at practical prices. "Our customers can probably find a company that can underbid us, but nobody can deliver the same amount of value," says Mr. Tunnicliffe. "The heart of this business is repeat customers, so we strive to deliver the best possible services that make our customers want to come back year after year."

Diamond Certified Researched Capabilities on West Valley Arborists, Inc.

Service Area

The Greater Bay Area
Serving the Greater Bay Area and Surrounding Cities

Main Services

Tree Service
  • Crown Lifting
  • Land Clearing
  • Shrub Trimming
  • Stump Grinding
  • Stump Removal
  • Tree Care
  • Tree Cutting
  • Tree Maintenance
  • Tree Pruning
  • Tree Removal
  • Tree Root Removal
  • Tree Trimming

Additional Services

24-Hour Emergency Tree Service
Arborist Reports
Corporate, Commercial & Residential Tree Planting
Fine Tree Pruning & Shaping
Tree Fertilization
Removal of Oversized & Hazardous Trees
Tree Cabling & Bracing
Tree Crane & Rigging Specialists
Consultation
Tree Stump Removal/Grinding

Company Info

Hours
Mon
07:00 am - 04:00 pm
Tue
07:00 am - 04:00 pm
Wed
07:00 am - 04:00 pm
Thu
07:00 am - 04:00 pm
Fri
07:00 am - 04:00 pm
Sat
Closed
Sun
Closed
Open Now
Mon – Fri: 7am – 4pm
After Hours: By Appointment
Website
Contact
West Valley Arborists, Inc.

Capabilities Table

Company Name
West Valley Arborists, Inc.
Phone Number
DCID Number
DCID4088661148
Managers
Simon Tunnicliffe, Owner
Years in Industry
30+ (Manager)
# of Employees
14
License
892956
Memberships
ISA, Tree Care Industry Association (TCIA)
Insurance
Liability Insurance,
Workers' Compensation
Founded
2005
Customer Type
Homeowner Associations, Business Parks, Residential, Commercial
Payment Accepted
discover,
mastercard,
visa

Certifications & Awards

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Key Factors

West Valley Arborists, Inc. Family Owned
Family Owned
West Valley Arborists, Inc. Established in 2005
Established in 2005
West Valley Arborists, Inc. Residential & Commercial
Residential & Commercial
West Valley Arborists, Inc. Appointments Available
Appointments Available
West Valley Arborists, Inc. Diamond Certified Expert Contributor
Diamond Certified Expert Contributor

Select Photos From West Valley Arborists, Inc.

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Diamond Certified Expert Contributor Advice & Tips

Simon Tunnicliffe is a 29-year veteran of the tree service industry and owner of West Valley Arborists, Inc., a Diamond Certified company since 2010. He can be reached at (408) 827-8933 or by email.

Simon Tunnicliffe is a 29-year veteran of the tree service industry and owner of West Valley Arborists, Inc., a Diamond Certified company since 2010. He can be reached at (408) 827-8933 or by email.

Simon Tunnicliffe: Outdoor Ambition

By James Florence, Diamond Certified Resource Reporter

CAMPBELL — As a young man, Simon Tunnicliffe thought he might enjoy working in an office setting, but he soon realized he preferred an outdoor workspace. “When I was a teenager, the real estate market was really booming in my home country of England, so I thought about pursuing a career in the industry,” he recounts. “I enrolled in a work experience program, where I spent one day a week working in a real estate office. It didn’t take ...

Read Full Article - Simon Tunnicliffe: Outdoor Ambition

West Valley Arborists, Inc. Website and External Feeds

FAQs

By West Valley Arborists, Inc.

How soon can you start my tree project?

Will you keep my worksite clean?

Do you offer 24/7 emergency services?

Do your workers speak English?

Do you perform pesticide work?

Are unlicensed tree service companies a problem?

West Valley Arborists, Inc. Ratings and Survey Responses

diamondcertified logo
West Valley Arborists, Inc.
464 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
15 CONSECUTIVE YEARS
SINCE JULY 2010
CERT 1664

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Phone Survey Responsesfrom 464 Verified Customers

Sam L.

They do good work, the owner is very knowledgeable and he is willing to work with you to get the result you want.

The owner arrived to deliver the quote on time and the crew also showed up to do the work when expected. That's really all I can ask for.

Verified Customer of West Valley Arborists, Inc., 1 of 464

10 Quality
Yes Loyalty
Sharon J.

I was really satisfied with the service. They also kept the site safe, neat, and tidy.

I liked the workmanship and professional conduct.

Verified Customer of West Valley Arborists, Inc., 2 of 464

10 Quality
Yes Loyalty
S. V. M. I.

They are a really professional group of people and they do good work.

They were prompt and on time. Simon was great and easy to talk to. They were a well rounded group of people to work with.

Verified Customer of West Valley Arborists, Inc., 3 of 464

10 Quality
Yes Loyalty
Gary

They are amazing and I highly recommend them. They would be crazy to go with anyone else. They are always on time, punctual and they do what they say they are going to do. They are knowledgeable and their pricing is fair. The owner is knowledgeable, pleasant and organized.

They are highly efficient.

Verified Customer of West Valley Arborists, Inc., 4 of 464

10 Quality
Yes Loyalty
Shirley S.

Talking to Simon is worth the call. He is a really nice person and really cares that his guys do a good job. He learned Spanish to speak to his guys and speaks it fluently. You really feel comfortable when he is in your yard.

Caring, he really cares and his people are really nice.

Verified Customer of West Valley Arborists, Inc., 5 of 464

10 Quality
Yes Loyalty
Steve S.

Quality of work, they're clean and efficient. Anytime I've called them, they were right there on the spot. The pricing is competitive. He goes by what he says. I've been using them for about 4 years.

I can't think of anything I like more than others. It was overall a good experience.

Verified Customer of West Valley Arborists, Inc., 6 of 464

10 Quality
Yes Loyalty
Mary I.

He did a really good job and he knows what he is doing. He takes good care of your property and they charge top dollar, because they are Arborists. They have heavy investments and equipment.

He has taken care of my pine tree, which is enormous, for over 30 years.

Verified Customer of West Valley Arborists, Inc., 7 of 464

10 Quality
Yes Loyalty
Wesley K.

They did a very good job. They are very orderly and clean. They know what they are doing and they know how to trim a tree. They don't over-cut it or undercut in.

They did a very good job. They are very orderly and clean. They know what they are doing and they know how to trim a tree. They don't over-cut it or undercut in.

Verified Customer of West Valley Arborists, Inc., 8 of 464

10 Quality
Yes Loyalty
Trisha M.

They are very professional. They came out when they said they would, they are experts in their field. One of the best experiences that I had had in a while.

They came out and did a professional job and cleaned up after themselves.

Verified Customer of West Valley Arborists, Inc., 9 of 464

10 Quality
Yes Loyalty
Janet N.

Simon, the owner, came to do the quote and then the crew showed up as expected. They were friendly, punctual, did the job as expected and cleaned up well.

I had another company come out to look at the job and they did not want to accept it, because it was too close to the power line, but West Valley had a crew that could work around it safely and got me in earlier than expected. The wait time was reasonable.

Verified Customer of West Valley Arborists, Inc., 10 of 464

10 Quality
Yes Loyalty
Carol C.

They are great. They do a good job, they clean up, and I could not have asked for more. They did exactly what I wanted them to do and they listened.

They were just very polite and very informative and they did their job. The price was fair.

Verified Customer of West Valley Arborists, Inc., 11 of 464

10 Quality
Yes Loyalty
Rodger S.

Use them if you need it done correctly. They are Arborists not tree trimmers and they are not going to ruin your trees, which is important to me.

They know what they are doing.

Verified Customer of West Valley Arborists, Inc., 12 of 464

10 Quality
Yes Loyalty
Bob F.

Simon was extremely knowledgeable. He came back and checked his result afterwards. He made sure everything was fixed immediately, good follow-up.

Both my property and my neighbor's property were debris free.

Verified Customer of West Valley Arborists, Inc., 13 of 464

10 Quality
Yes Loyalty
Sharon F.

They are very good, very reliable, upfront about how long they are booked in advance, and when the date comes, they are here and do a great job.

Very reliable

Verified Customer of West Valley Arborists, Inc., 14 of 464

10 Quality
Yes Loyalty
Sherry C.

They were very quick to respond and they helped me get a permit to remove a large tree in my backyard. They helped plant a replacement tree.

They were responsive, friendly and they went above and beyond.

Verified Customer of West Valley Arborists, Inc., 15 of 464

10 Quality
Yes Loyalty
Mark K.

He is fabulous, very thorough, and he also takes into consideration the laws of cutting trees. He is very prompt, very nice, and very clean.

Overall, the service is top-notch. I enjoyed dealing with him very much.

Verified Customer of West Valley Arborists, Inc., 16 of 464

10 Quality
Yes Loyalty
Roberta S.

They are professional, knowledgeable, and easy to work with. They are responsive, highly skilled, well organized and they are resourceful.

They know their business.

Verified Customer of West Valley Arborists, Inc., 17 of 464

10 Quality
Yes Loyalty
Benjamin L.

They do very high quality work and they have a good relationship with the city of Saratoga. They know what the city's requirements are.

Simon is a really cool guy and very proactive.

Verified Customer of West Valley Arborists, Inc., 18 of 464

10 Quality
Yes Loyalty
Richard W.

They seem very professional and are very knowledgeable about the trees on our property. They completed all of the work satisfactorily.

Overall high quality work

Verified Customer of West Valley Arborists, Inc., 19 of 464

10 Quality
Yes Loyalty
Thomas R.

I would tell them to use them without question. They are honest, on time and they keep you informed. They do excellent work as well.

I met the owner first and he was excellent. He explained everything that would transpire and everyone who I dealt with was just excellent. The workers were professional and explained what they were going to do.

Verified Customer of West Valley Arborists, Inc., 20 of 464

10 Quality
Yes Loyalty
Warren B.

Simon, the owner, is super on top of everything. He runs things very tight. I've used them several times and will continue to do so.

They are always here when I need them to be.

Verified Customer of West Valley Arborists, Inc., 21 of 464

10 Quality
Yes Loyalty
John D.

I can get good management and good efficient workers who get things done on my site the way I want them to. The price is right.

They've always been good to me.

Verified Customer of West Valley Arborists, Inc., 22 of 464

10 Quality
Yes Loyalty
Sarah M.

It was really positive and they communicate well. They check in with us before leaving the site and it was all very positive.

The customer service and they communicated with us.

Verified Customer of West Valley Arborists, Inc., 23 of 464

10 Quality
Yes Loyalty
Jo P.

They are easy to work with, they arrived on time, and do the job they are contracted to do. They always give me good service.

They did a good job at making my tress look nice.

Verified Customer of West Valley Arborists, Inc., 24 of 464

10 Quality
Yes Loyalty
Niamh C.

They did what they said they were going to do in an orderly, quick fashion. They cleaned up after themselves and got it done.

The whole process

Verified Customer of West Valley Arborists, Inc., 25 of 464

10 Quality
Yes Loyalty
Michael K.

They are efficient and provide good service and clean up after themselves. They are not the cheapest but the quality is good.

They called me back quickly and gave me a quote.

Verified Customer of West Valley Arborists, Inc., 26 of 464

10 Quality
Yes Loyalty
Lori G.

They did what they said they were going to do, they didn't charge extra money, they were very professional and polite.

They were professional, pleasant and no surprises.

Verified Customer of West Valley Arborists, Inc., 27 of 464

10 Quality
Yes Loyalty
Robert M.

I would say he is a self-made man who has attained his skills from the roots up. He does what he says he will do.

One call will solve the problem. I contract a lot government work with special rules and regulations.

Verified Customer of West Valley Arborists, Inc., 28 of 464

10 Quality
Yes Loyalty
Andrea C.

He was just very good, and as far as taking care of the customer and doing what he needed to do, he was perfect.

The customer service he exhibited, he was professional, he followed up, and he took care of things afterward. He did exactly what I needed, and I appreciated that.

Verified Customer of West Valley Arborists, Inc., 29 of 464

10 Quality
Yes Loyalty
Mallory M.

Simon is great and the people who he has working for him are great. They arrive on time and they do their job.

Simon represents very well and they do a great job. They clean up very well.

Verified Customer of West Valley Arborists, Inc., 30 of 464

10 Quality
Yes Loyalty
Burt L.

They were quick, clean and they knew trees from bushes, which I don't. They're very knowledgeable arborists.

They were quick to come to do the work and did it quickly once they arrived.

Verified Customer of West Valley Arborists, Inc., 31 of 464

10 Quality
Yes Loyalty
Nancy D.

I would tell them that they came on time, when they said that they would. They cleaned up nicely and neatly.

It was a rainy day and the men that they sent out were nice, so I guess it is the people who work there, very personable and professional.

Verified Customer of West Valley Arborists, Inc., 32 of 464

10 Quality
Yes Loyalty
Karen B.

If you expect a good job with tree removal of large trees, it is beyond the expectations that I envisioned.

I liked their thoroughness, especially in terms of cleaning up after the job.

Verified Customer of West Valley Arborists, Inc., 33 of 464

10 Quality
Yes Loyalty
Rhonda L.

The person who came out knew the trees and was able to tell us which ones were valuable and which were not.

I really liked the knowledge of the trees that the person who came out had. He gave us some good advice which my husband has used and which has been helpful.

Verified Customer of West Valley Arborists, Inc., 34 of 464

10 Quality
Yes Loyalty
Kathleen F.

We love Simon. He is great. The crew is also great. The communication is clear and the work is phenomenal.

We have had a number of people help us with our trees. Simon and crew are professional and do a great job.

Verified Customer of West Valley Arborists, Inc., 35 of 464

10 Quality
Yes Loyalty
Mark C.

They came when they said they would and they did what they said would. They cleaned up and they left.

The timeliness and the neatness

Verified Customer of West Valley Arborists, Inc., 36 of 464

10 Quality
Yes Loyalty
Vicki S.

They are very knowledgeable and we have used them before, and if we have to, we will use them again.

From the time that they came, I understood which of my trees were in danger and they were perfectionists who left my house clean. What else could I ask for?

Verified Customer of West Valley Arborists, Inc., 37 of 464

10 Quality
Yes Loyalty
Jim R.

They're very good. They're easy to deal with, provide a fine service, and you get what you pay for.

They know what they're doing.

Verified Customer of West Valley Arborists, Inc., 38 of 464

10 Quality
Yes Loyalty
Sondra E.

I really trust Simon and his opinion. They do good work, are clean and respectful of our property.

Trustworthy and do good work, I have had them do my personal residence as well as my parents.

Verified Customer of West Valley Arborists, Inc., 39 of 464

10 Quality
Yes Loyalty
Susan S.

They showed up on time and they did what they were supposed to do. They did it in a timely manner.

They did a nice job in my yard.

Verified Customer of West Valley Arborists, Inc., 40 of 464

10 Quality
Yes Loyalty
Richard N.

They are very capable and knowledgeable. I am very happy with the work and the job was done right.

I liked the quality of the work.

Verified Customer of West Valley Arborists, Inc., 41 of 464

10 Quality
Yes Loyalty
Cathy W.

They are very professional and they clean up immaculately. They go out of their way and do extra.

Simon is very professional.

Verified Customer of West Valley Arborists, Inc., 42 of 464

10 Quality
Yes Loyalty
Rob K.

They were reliable, professional, reasonably priced, efficient and cleaned up after themselves.

They provided good advice, presented a good plan and followed through on the most effective way to do the job.

Verified Customer of West Valley Arborists, Inc., 43 of 464

10 Quality
Yes Loyalty
Betty M.

They are very responsive, do a great job pruning my trees and then do a great job cleaning up.

The office help, the owner and the workers are terrific.

Verified Customer of West Valley Arborists, Inc., 44 of 464

10 Quality
Yes Loyalty
Janette L.

It was very good and they did the job. They were very easy to work with and we are very happy.

They got the job done.

Verified Customer of West Valley Arborists, Inc., 45 of 464

10 Quality
Yes Loyalty
Martin G.

They are very knowledgeable, prepared, and they address emergencies first during bad whether.

They are responsive and good.

Verified Customer of West Valley Arborists, Inc., 46 of 464

10 Quality
Yes Loyalty
Marian S.

They were reliable, did the job well, cleaned up well and did what they were supposed to do.

I don't know. I can't really think of anything at this moment.

Verified Customer of West Valley Arborists, Inc., 47 of 464

10 Quality
Yes Loyalty
Ann A.

Dependability, every time we have called them, they have come out and taken care of the job.

The reliability

Verified Customer of West Valley Arborists, Inc., 48 of 464

10 Quality
Yes Loyalty
Pat S.

I was very satisfied with the work and they were able to increase the safety of the tree.

I didn't need to be home for the service.

Verified Customer of West Valley Arborists, Inc., 49 of 464

10 Quality
Yes Loyalty
Benjamin M.

They came out and did a good job. The price was reasonable, but the wait was a bit long.

They did a good job and the price was reasonable.

Verified Customer of West Valley Arborists, Inc., 50 of 464

10 Quality
Yes Loyalty