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True North Kitchen & Bath

Kitchen & Bath Contractor
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Alameda  Contra Costa  Monterey  San Francisco  San Mateo  Santa Clara Counties
Diamond Certified Company Report
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True North Kitchen & Bath
83 SURVEYS
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  • star image
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  • star image
  • star image
  • Rating
5 CONSECUTIVE YEARS
SINCE NOVEMBER 2020
CERT 2613

Diamond Certified Ratings Dashboard

83

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 83 SURVEY RESPONSES

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

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True North Kitchen & Bath
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Diamond Certified Video Reports on True North Kitchen & Bath

Diamond Certified Researched Articles on True North Kitchen & Bath

researched article

NorCal Remodeling Group remodeled this bathroom.

True North Kitchen & Bath remodels indoor and outdoor living spaces for residential and commercial clients in San Mateo, Santa Clara, Alameda, Monterey, Contra Costa, San Francisco, and Los Angeles Counties. The company’s remodeling capabilities extend to everything from kitchens and bathrooms to interlocking pavers and artificial turf, and it’s also qualified to provide project management services throughout each step of the construction process.

CEO Jonathan Moore says True North Kitchen & Bath’s customer-centric approach to remodeling has been a key factor in its success. “We want to improve the construction experience for every client and be more hands-on than they expect. They know they’re partnering with an entire team, not just a salesperson and a foreman. From the day they call us asking for an appointment until their project is complete, we welcome them into our family.”

True North Kitchen & Bath prioritizes communication in every aspect of its operations in order to achieve the best possible results. “Our clients get updates at each phase of their projects, which really adds to the quality of service they receive,” says President Steven Molof. “By keeping them up-to-date on our progress, we can ensure they’re getting exactly what they want.”

“Our goal is to maintain positive, lifelong relationships with our clients—if we can accomplish that, everything else will fall into place. We only succeed when our customers succeed, so we work hard to create enjoyable experiences and provide them with projects that have extraordinary beauty and lasting value.”

You don’t have to sacrifice quality to save money on a bathroom remodel. When planning a bathroom remodeling project, it’s important to establish a realistic budget and actively manage it. You may know the style and look you want to achieve, but the options you choose may drive the project’s price higher than you can reasonably afford. To stretch your remodeling budget and still end up with stylish results, consider the following tips:

• Carefully compare products before you make final decisions, and keep an open mind when you discuss product and design ideas with your contractor.
• If you start running out of space, you may be able to steal some from a neighboring room or closet (a process called “space reconfiguration”). If your overall space is limited, purchase a jetted tub and shower combination or install a pedestal sink instead of a vanity cabinet with a sink. Pedestal sinks eliminate the need for vanities and save space, but be aware that some models may cost more than a separate vanity cabinet and sink.
• When revamping an old bathroom to meet modern expectations for luxury, you should familiarize yourself with the latest options in home spa advancements such as underfloor heating.

When it comes to hiring a contractor to handle your bathroom or kitchen project, it’s best to find a company that specializes in bathroom or kitchen work rather than a general contractor who relies on an ever-changing pool of subcontractors. “Bathrooms and kitchens are very nuanced and require that extra special experience and eye for detail, so unless you’ve been working on them for many years, you won’t know exactly what to look for,” says Steven Molof, president of True North Kitchen & Bath in San Mateo. “It’s much more efficient to hire a specialist. They’ll have the right tools and processes for the job, which will make your project more efficient and help you avoid potential surprises.”

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for remodeling contractors that have earned the prestigious Diamond Certified award. For True North Kitchen & Bath, keeping customers happy comes down to two key factors: communication and availability. “We make sure our clients know that they truly have the ability to contact us 24/7,” says CEO Jonathan Moore. “It’s one thing to say it and another thing to deliver it. Upon purchase, Steven [Molof, co-owner] and I give our personal cellphone numbers to our homeowners and welcome them to call us any time! We are here to build lifelong relationships.”

Mr. Moore and Mr. Molof have been experts in the remodeling industry since 2008, and in 2018, they made the natural progression of bringing their expertise and team members together by becoming business partners and founding True North Kitchen & Bath. Combining their passion for a truly customer-centric experience and delivering life-changing remodels are at the core of who they are.

Unlike less experienced contractors that take an “assembly line” approach to every project, True North Kitchen & Bath gives its clients peace of mind by providing them with personalized, dedicat­ed service. “We actually care about our clients and treat them like family,” says Mr. Molof. “We don’t just sell peace of mind—we literally guarantee it. Our people, products and processes are unmatched. For example, we don’t install bathtub or shower overlays that simply cover up existing problems; rather, we perform a full demolition down to the studs to ensure the system is constructed properly to last a lifetime.”

To further differentiate itself from its competition, True North Kitchen & Bath employs highly trained specialists who have the experience to handle a wide variety of remodeling projects. “We’re not a general remodeling team—when a client invests in a project with us, they get specialists in that particular area,” affirms Mr. Moore. “Ultimately, this allows them to get a more efficient, organized, thorough job with higher quality work and a reliable timeline.”

Diamond Certified Researched Capabilities on True North Kitchen & Bath

Service Area

San Mateo County
Santa Clara County
Alameda County
Monterey County
San Francisco County
Los Angeles County
Serving San Mateo, Santa Clara, Alameda, Monterey, Contra Costa, San Francisco and Los Angeles Counties

Main Services

Kitchen & Bath Contractor
  • Basement Remodeling
  • Bathroom Remodel
  • Bathroom Renovations
  • Bathtub Replacement
  • Custom Home Remodeling
  • Garage Remodel
  • Home Remodeling
  • House Remodeling
  • Kitchen Remodel
  • Shower Remodel
  • Sunroom Addition
  • Tub To Shower Conversion

Additional Services

Kitchen & Bathroom Remodeling
Project Management

Company Info

Hours
Mon
09:00 am - 05:00 pm
Tue
09:00 am - 05:00 pm
Wed
09:00 am - 05:00 pm
Thu
09:00 am - 05:00 pm
Fri
09:00 am - 05:00 pm
Sat
Closed
Sun
Closed
Closed
Mon – Fri: 9am – 5pm
Sat: By Appointment
Website
Contact
True North Kitchen & Bath
3182 Campus Dr. #404, San Mateo, CA 94403

Capabilities Table

Company Name
True North Kitchen & Bath
Phone Number
DCID Number
DCID8882065934
Managers
Jonathan Moore, CEO,
Steven Molof, President
Years in Industry
30+ (Combined)
# of Employees
50
License
1046117
Memberships
Better Business Bureau, National Association of the Remodeling Industry (NARI), National Association of Home Builders (NAHB)
Insurance
Liability Insurance,
Workers’ Compensation
Founded
2018
Customer Type
Residential, Commercial
Warranties & Guarantees
Lifetime Warranty on Labor & Materials for Bath Planet Products
Payment Accepted
american express,
discover,
mastercard,
visa

Certifications & Awards

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Brands

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Key Factors

True North Kitchen & Bath Established in 2018
Established in 2018
True North Kitchen & Bath Special Discount
Special Discount
True North Kitchen & Bath Residential & Commercial
Residential & Commercial
True North Kitchen & Bath Free Quotes & Consultations
Free Quotes & Consultations
True North Kitchen & Bath Appointments Available
Appointments Available
True North Kitchen & Bath Financing Available
Financing Available
True North Kitchen & Bath Worksmanship Guaranteed
Worksmanship Guaranteed

Select Photos From True North Kitchen & Bath

1 of 17Picture of NorCal Remodeling Group remodeled this bathroom. - True North Kitchen & Bath
NorCal Remodeling Group remodeled this bathroom.
Picture of NorCal Remodeling Group remodeled this bathroom. - True North Kitchen & Bath
Picture of NorCal Remodeling Group - True North Kitchen & Bath
Picture of NorCal Remodeling Group - True North Kitchen & Bath
Picture of NorCal Remodeling Group - True North Kitchen & Bath
Picture of NorCal Remodeling Group - True North Kitchen & Bath
Picture of NorCal Remodeling Group - True North Kitchen & Bath

True North Kitchen & Bath Website and External Feeds

FAQs

By True North Kitchen & Bath

How quickly can you start my remodeling project?

How much will it cost to complete my project?

Can you give me a virtual estimate?

What is the LEAP system and how does it work?

What are the financial benefits of investing in a kitchen or bathroom remodel?

Why is it important to work with a remodeling contractor that specializes in bathrooms?

What type of bathtub material do you recommend?

True North Kitchen & Bath Ratings and Survey Responses

diamondcertified logo
True North Kitchen & Bath
83 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
5 CONSECUTIVE YEARS
SINCE NOVEMBER 2020
CERT 2613

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Phone Survey Responsesfrom 83 Verified Customers

Kathryn Q.

When I say they did a good job, I 100% mean it. They did great, really good work. They had good communication, showed up everyday on time, and were respectful when walking through the house and stuff. They stuck to the 7-day timeline as well.

The workers who came out were very polite.

Verified Customer of True North Kitchen & Bath, 1 of 83

10 Quality
Yes Loyalty
Morgan B.

It was very quick. I was very surprised by how fast issues were fixed. They took accountability and addressed it quickly. It was resolved within a day.

That I could text the main guy anytime and let him know about any issues, he was very available, so it was a solid line of communication.

Verified Customer of True North Kitchen & Bath, 2 of 83

10 Quality
Yes Loyalty
Lydia F.

They did a beautiful job and got through a lot of red tape without bothering me about it. The crew worked efficiently and did great work.

They were easy to work with.

Verified Customer of True North Kitchen & Bath, 3 of 83

10 Quality
Yes Loyalty
Matt

I didn't have any issues with them. Steve is very hands on with his team and makes sure things get done on time.

They were on time with all of the work.

Verified Customer of True North Kitchen & Bath, 4 of 83

10 Quality
Yes Loyalty
Mary G.

I thought they did an amazing job. The work was high quality, and the customer service was great as well.

They were honest in their proposal, no surprises.

Verified Customer of True North Kitchen & Bath, 5 of 83

10 Quality
Yes Loyalty
Linda J.

It was just a precise and succinct process. They were straightforward and honest about the prices.

The materials

Verified Customer of True North Kitchen & Bath, 6 of 83

10 Quality
Yes Loyalty
Gia L.

I think the key thing is that they are professional, reliable, and get the job done.

The number one thing that stood out was their professionalism.

Verified Customer of True North Kitchen & Bath, 7 of 83

10 Quality
Yes Loyalty
Mike B.

They did a good job. They were diligent at it and they adapted to the unexpected.

Their diligence and adaptability

Verified Customer of True North Kitchen & Bath, 8 of 83

10 Quality
Yes Loyalty
Maureen E.

They were very good. They knew what they were doing and they got everything done.

How quickly they responded

Verified Customer of True North Kitchen & Bath, 9 of 83

10 Quality
Yes Loyalty
Steve C.

I thought they were really professional and their craftsmanship was really good.

They were really professional, on time, kept to their schedule and time line, plus the quality of their work was good.

Verified Customer of True North Kitchen & Bath, 10 of 83

10 Quality
Yes Loyalty
Al G.

Everyone that we worked with was super professional, nice and did a great job.

The quality and speed at which things were done

Verified Customer of True North Kitchen & Bath, 11 of 83

10 Quality
Yes Loyalty
Irene D.

Very professional and I would definitely use them to get some consultations.

The people were great. They were professional, the work was done on schedule within three days and it was done well.

Verified Customer of True North Kitchen & Bath, 12 of 83

10 Quality
Yes Loyalty
Robert P.

We had this done a long time ago. I don't really remember, but it was fine.

They were good.

Verified Customer of True North Kitchen & Bath, 13 of 83

10 Quality
Yes Loyalty
Alex G.

They were professional, on time, finished the work, and they cleaned up.

They did a great job.

Verified Customer of True North Kitchen & Bath, 14 of 83

10 Quality
Yes Loyalty
Ronald B.

I think they are reliable, respectful, and they did a good job overall.

Well, they got the job done.

Verified Customer of True North Kitchen & Bath, 15 of 83

10 Quality
Yes Loyalty
Jonathan N.

They're hard to say no to, so be prepared when they come out.

They were quick, explained things well and did a great job.

Verified Customer of True North Kitchen & Bath, 16 of 83

10 Quality
Yes Loyalty
James F.

Well, they did the job as agreed and everything looks great.

They were polite and professional, the work was done within the time frame and all of the work we agreed on was done as we agreed. They followed through.

Verified Customer of True North Kitchen & Bath, 17 of 83

10 Quality
Yes Loyalty
Chris H.

They're very neat, clean, organized and flexible.

The presentation where they showed us different options

Verified Customer of True North Kitchen & Bath, 18 of 83

10 Quality
Yes Loyalty
Kevin Z.

They did an amazing job. I would recommend them.

The installers were quick and the work is amazing.

Verified Customer of True North Kitchen & Bath, 19 of 83

10 Quality
Yes Loyalty
Roger D.

I would tell others that they do a good job.

I don't think that there is anything other than the end job. Everything came together great.

Verified Customer of True North Kitchen & Bath, 20 of 83

10 Quality
Yes Loyalty
Pat H.

They were very courteous and knowledgeable.

The work was done well.

Verified Customer of True North Kitchen & Bath, 21 of 83

10 Quality
Yes Loyalty
Gary H.

I would recommend them to other people.

The finished product

Verified Customer of True North Kitchen & Bath, 22 of 83

10 Quality
Yes Loyalty
Kyle A.

They do very reliable and good work.

They're very respectful.

Verified Customer of True North Kitchen & Bath, 23 of 83

10 Quality
Yes Loyalty
Fred B.

It was quick, but it was expensive.

Very polite and clean

Verified Customer of True North Kitchen & Bath, 24 of 83

10 Quality
No Loyalty
Allen J.

I think they have a good company.

They have a quick turnaround.

Verified Customer of True North Kitchen & Bath, 25 of 83

10 Quality
Yes Loyalty
Robert B.

They are really good, talented.

The workers, the two guys who built the shower were great kids.

Verified Customer of True North Kitchen & Bath, 26 of 83

10 Quality
Yes Loyalty
Pam M.

Hire them. They are great.

The end result

Verified Customer of True North Kitchen & Bath, 27 of 83

10 Quality
Yes Loyalty
Karen M.

They did a great job.

They were quick.

Verified Customer of True North Kitchen & Bath, 28 of 83

10 Quality
Yes Loyalty
Reymundo C.

It's a good company.

They were quick.

Verified Customer of True North Kitchen & Bath, 29 of 83

10 Quality
Yes Loyalty
Lenore K.

They do a great job.

They are quick.

Verified Customer of True North Kitchen & Bath, 30 of 83

10 Quality
Yes Loyalty
Susan A.

They do good job.

I needed it done by a certain time and they were able to accommodate the timeline.

Verified Customer of True North Kitchen & Bath, 31 of 83

10 Quality
Yes Loyalty
Albert L.

They were great.

I would say the ease of working with them

Verified Customer of True North Kitchen & Bath, 32 of 83

10 Quality
Yes Loyalty
Esther F.

They were good.

They were quick.

Verified Customer of True North Kitchen & Bath, 33 of 83

10 Quality
Yes Loyalty
Marilyn R.

Go for it.

The way the guy came in, sized up the situation, and got to work, he finished in a day and a half. He was very efficient.

Verified Customer of True North Kitchen & Bath, 34 of 83

10 Quality
Yes Loyalty
Diego T.

They had a good team, were somewhat easy to work with, a decent price for what we were looking at, and overall did a decent job.

They were very straightforward. Although the job was very straightforward, things were drawn out for us.

Verified Customer of True North Kitchen & Bath, 35 of 83

9 Quality
Yes Loyalty
Arthur S.

They did a decent job. There were some unforeseen things that we had to take care of, but it all got worked out.

The have a good team. The guy who came to install everything was really helpful in explaining everything.

Verified Customer of True North Kitchen & Bath, 36 of 83

9 Quality
Yes Loyalty
Leah K.

That from start to finish the process was great and everyone was helpful. The installer was very clean.

Everything was wonderful.

Verified Customer of True North Kitchen & Bath, 37 of 83

9 Quality
Yes Loyalty
Greg L.

I think are very competent and they have access to various higher end to mid-range products.

If you want to go all out, give them a call. The best thing was that they are capable of a lot.

Verified Customer of True North Kitchen & Bath, 38 of 83

9 Quality
Yes Loyalty
David W.

Great team, very knowledgeable, and very professional, honestly worth the higher cost

They are honest and upfront.

Verified Customer of True North Kitchen & Bath, 39 of 83

9 Quality
Yes Loyalty
Michelle G.

I thought that they were really professional and that they did good work.

They were quick.

Verified Customer of True North Kitchen & Bath, 40 of 83

9 Quality
Yes Loyalty
Alex

I thought the work they did was okay. It was completed fairly quickly.

They were quick and easy to work with.

Verified Customer of True North Kitchen & Bath, 41 of 83

9 Quality
Yes Loyalty
Anita A.

They did a great job, not the cheapest, but they did do a good job.

I think their professionalism

Verified Customer of True North Kitchen & Bath, 42 of 83

9 Quality
Yes Loyalty
Sonya B.

They're extremely responsive, helpful, fast and do quality work.

Our beautiful shower in the end

Verified Customer of True North Kitchen & Bath, 43 of 83

9 Quality
Yes Loyalty
Sherry G.

They did a really good job. They were clean, organized and fast.

They didn't leave a mess and they were friendly.

Verified Customer of True North Kitchen & Bath, 44 of 83

9 Quality
Yes Loyalty
Kay S.

I guess I would just say that they did a good job.

Nothing really, other than they did a good job.

Verified Customer of True North Kitchen & Bath, 45 of 83

9 Quality
Yes Loyalty
Tammie G.

I thought they were quick and did a great job.

They have a a wonderful team. I enjoyed working with them.

Verified Customer of True North Kitchen & Bath, 46 of 83

9 Quality
Yes Loyalty
Ed S.

Hard workers who got the job done on time

The two guys who did the installation were always on time and cleaned up each day. It took them 4-5 days. We knew when they were going to finish, what they were doing, and everything was all good.

Verified Customer of True North Kitchen & Bath, 47 of 83

9 Quality
Yes Loyalty
Linda L.

I would recommend them. They were good.

I mean it had to be their workers.

Verified Customer of True North Kitchen & Bath, 48 of 83

9 Quality
Yes Loyalty
Nicholas A.

I thought they did a good job.

I would say the work itself

Verified Customer of True North Kitchen & Bath, 49 of 83

9 Quality
Yes Loyalty
Dexter H.

They did a really good job.

They were quick.

Verified Customer of True North Kitchen & Bath, 50 of 83

9 Quality
Yes Loyalty