True North Kitchen & Bath remodels indoor and outdoor living spaces for residential and commercial clients in San Mateo, Santa Clara, Alameda, Monterey, Contra Costa, San Francisco, and Los Angeles Counties. The company’s remodeling capabilities extend to everything from kitchens and bathrooms to interlocking pavers and artificial turf, and it’s also qualified to provide project management services throughout each step of the construction process.
CEO Jonathan Moore says True North Kitchen & Bath’s customer-centric approach to remodeling has been a key factor in its success. “We want to improve the construction experience for every client and be more hands-on than they expect. They know they’re partnering with an entire team, not just a salesperson and a foreman. From the day they call us asking for an appointment until their project is complete, we welcome them into our family.”
True North Kitchen & Bath prioritizes communication in every aspect of its operations in order to achieve the best possible results. “Our clients get updates at each phase of their projects, which really adds to the quality of service they receive,” says President Steven Molof. “By keeping them up-to-date on our progress, we can ensure they’re getting exactly what they want.”
“Our goal is to maintain positive, lifelong relationships with our clients—if we can accomplish that, everything else will fall into place. We only succeed when our customers succeed, so we work hard to create enjoyable experiences and provide them with projects that have extraordinary beauty and lasting value.”
You don’t have to sacrifice quality to save money on a bathroom remodel. When planning a bathroom remodeling project, it’s important to establish a realistic budget and actively manage it. You may know the style and look you want to achieve, but the options you choose may drive the project’s price higher than you can reasonably afford. To stretch your remodeling budget and still end up with stylish results, consider the following tips:
• Carefully compare products before you make final decisions, and keep an open mind when you discuss product and design ideas with your contractor.
• If you start running out of space, you may be able to steal some from a neighboring room or closet (a process called “space reconfiguration”). If your overall space is limited, purchase a jetted tub and shower combination or install a pedestal sink instead of a vanity cabinet with a sink. Pedestal sinks eliminate the need for vanities and save space, but be aware that some models may cost more than a separate vanity cabinet and sink.
• When revamping an old bathroom to meet modern expectations for luxury, you should familiarize yourself with the latest options in home spa advancements such as underfloor heating.
When it comes to hiring a contractor to handle your bathroom or kitchen project, it’s best to find a company that specializes in bathroom or kitchen work rather than a general contractor who relies on an ever-changing pool of subcontractors. “Bathrooms and kitchens are very nuanced and require that extra special experience and eye for detail, so unless you’ve been working on them for many years, you won’t know exactly what to look for,” says Steven Molof, president of True North Kitchen & Bath in San Mateo. “It’s much more efficient to hire a specialist. They’ll have the right tools and processes for the job, which will make your project more efficient and help you avoid potential surprises.”
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for remodeling contractors that have earned the prestigious Diamond Certified award. For True North Kitchen & Bath, keeping customers happy comes down to two key factors: communication and availability. “We make sure our clients know that they truly have the ability to contact us 24/7,” says CEO Jonathan Moore. “It’s one thing to say it and another thing to deliver it. Upon purchase, Steven [Molof, co-owner] and I give our personal cellphone numbers to our homeowners and welcome them to call us any time! We are here to build lifelong relationships.”
Mr. Moore and Mr. Molof have been experts in the remodeling industry since 2008, and in 2018, they made the natural progression of bringing their expertise and team members together by becoming business partners and founding True North Kitchen & Bath. Combining their passion for a truly customer-centric experience and delivering life-changing remodels are at the core of who they are.
Unlike less experienced contractors that take an “assembly line” approach to every project, True North Kitchen & Bath gives its clients peace of mind by providing them with personalized, dedicated service. “We actually care about our clients and treat them like family,” says Mr. Molof. “We don’t just sell peace of mind—we literally guarantee it. Our people, products and processes are unmatched. For example, we don’t install bathtub or shower overlays that simply cover up existing problems; rather, we perform a full demolition down to the studs to ensure the system is constructed properly to last a lifetime.”
To further differentiate itself from its competition, True North Kitchen & Bath employs highly trained specialists who have the experience to handle a wide variety of remodeling projects. “We’re not a general remodeling team—when a client invests in a project with us, they get specialists in that particular area,” affirms Mr. Moore. “Ultimately, this allows them to get a more efficient, organized, thorough job with higher quality work and a reliable timeline.”