Robb & Messer Moving and Storage provides a complete range of moving services for residential and commercial clients throughout Northern and Southern California. As a North American Van Lines agent, the company has the capabilities to handle all types of local, intrastate, interstate and international moving projects (including corporate offices), and it also offers fully insured, private storage services.
General Manager OJ Johnson says much of Robb & Messer Moving and Storage’s success comes from its desire to make moving as stress-free as possible for its clients. “We feel we can make drastic improvements to the industry standards for customer satisfaction, and that’s what we strive to do on every job. Each move brings different challenges, but one thing that never changes is our emphasis on simplifying the process for our clients.”
Robb & Messer Moving and Storage is a proud partner of the San Jose Sharks. The company prioritizes communication in all aspects of its work, which Mr. Johnson says is the key to monitoring quality control. “We are always talking to each other about the best ways to achieve certain results and stay attentive to our customers’ needs. By keeping open lines of communication, we can immediately solve issues and make sure everything goes smoothly.”
“Our goal is to be every customer’s mover for life, so we do whatever it takes to make sure they have a positive experience. We take pride in our attention to detail, punctuality and communication, all of which are crucial for ensuring a successful move.”
Robb & Messer Moving and Storage provides a complete range of moving services for residential and commercial clients throughout Northern and Southern California. As a North American Van Lines agent, the company has the capabilities to handle all types of local, intrastate, interstate and international moving projects (including corporate offices), and it also offers fully insured, private storage services.
Co-owner David Robb says much of Robb & Messer Moving and Storage’s success comes from its desire to make moving as stress-free as possible for its clients. “When Kyle [Messer, co-owner] and I started this company, we felt we could make drastic improvements to the industry standards for customer satisfaction, and that’s what we strive to do on every job. Each project brings different challenges, but one thing that never changes is our emphasis on simplifying the process for our clients.”
Robb & Messer Moving and Storage is a proud partner of the San Jose Sharks. The company prioritizes communication in all aspects of its work, which Mr. Robb says is the key to monitoring quality control. “We are always talking to each other about the best ways to achieve certain results and stay attentive to our customers’ needs. By keeping open lines of communication, we can immediately solve issues and make sure everything goes smoothly.”
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for moving companies that have earned the prestigious Diamond Certified award. For Robb & Messer Moving and Storage, the most effective way to keep customers satisfied is to pay attention to the finer details of their moving projects. “We closely monitor every move so nothing gets lost in the shuffle,” says co-owner David Robb. “From the initial walkthrough to the final follow-up, we focus on addressing our customers’ needs and providing them with the best possible experiences.”
Robb & Messer Moving and Storage has been providing moving services for residential and commercial clients throughout the Bay Area since 2015. As an Arpin Van Lines agent, the company has the training and equipment to handle all types of local, intrastate, interstate, and international moving projects (including corporate offices), and it also offers short- and long-term storage at its Santa Rosa facility.
Unlike moving companies that lack flexibility when it comes to their employees and equipment, Robb & Messer Moving and Storage has the resources to adapt when unexpected issues arise during the moving process. “We’re very responsive to changes on the job and scheduling adjustments,” affirms Mr. Robb. “Any successful move requires a lot of planning, but when things don’t go as planned, it’s helpful to have a company that can roll with the changes.”
Another distinguishing attribute of Robb & Messer Moving and Storage is its highly skilled and experienced employees, all of whom are trained to utilize industry-best moving practices. “We have a great crew from top to bottom,” says Mr. Robb. “We think of it like managing a sports team—we match each player according to their unique strengths to get the best possible performance.”