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Robb & Messer Moving and Storage

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Diamond Certified Company Report
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Robb & Messer Moving and Storage
250 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
8 CONSECUTIVE YEARS
SINCE MARCH 2017
CERT 2438

Diamond Certified Ratings Dashboard

250

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 250 SURVEY RESPONSES

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification

Company Report Menu

  • Survey Responses
  • Diamond Certified Video Player
  • Researched Articles & Profile
  • Capabilities
  • Photos
  • Expert Contributor Advice & Tips
  • Website & External Feeds

Diamond Certified Company Report SUMMARY UPDATE February 2025

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Robb & Messer Moving and Storage

Rated Highest in Quality and Helpful Expertise for 8 Consecutive Years.

location
  • 3830 Cypress Drive, Petaluma, CA 94954

Quick Summary

  • Diamond Certified since 2017
  • Handles all types of local, intrastate, interstate and international moving projects (including corporate offices)
  • Offers private storage at a climate-controlled facility that’s monitored 24/7
  • Proud partner of the San Jose Sharks

Top News Updated

AWARDS & MILESTONES

Robb & Messer Moving and Storage is celebrating six years of dedicated service as an interstage agent with North American Van Lines.

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NEW PROGRAMS

Robb & Messer Moving and Storage has implemented a new loyalty program for all referrals and repeat customers.

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Top Survey Responses

From a recent Diamond Certified Survey Response: “They treat your stuff better than they would treat their own. They took the time to wrap and pack the items so they...

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From a recent Diamond Certified Survey Response: “They were able to move quite a bit of heavy stuff on short notice, including a big gun safe that they got to the third floor of my new place. It was pretty cool to watch.”

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Robb & Messer Moving and Storage
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Diamond Certified Researched Articles on Robb & Messer Moving and Storage

researched article

One of Robb & Messer Moving and Storage’s moving trucks on a jobsite

Robb & Messer Moving and Storage provides a complete range of moving services for residential and commercial clients throughout Northern and Southern California. As a North American Van Lines agent, the company has the capabilities to handle all types of local, intrastate, interstate and international moving projects (including corporate offices), and it also offers fully insured, private storage services.

General Manager OJ Johnson says much of Robb & Messer Moving and Storage’s success comes from its desire to make moving as stress-free as possible for its clients. “We feel we can make drastic improvements to the industry standards for customer satisfaction, and that’s what we strive to do on every job. Each move brings different challenges, but one thing that never changes is our emphasis on simplifying the process for our clients.”

Robb & Messer Moving and Storage is a proud partner of the San Jose Sharks. The company prioritizes communication in all aspects of its work, which Mr. Johnson says is the key to monitoring quality control. “We are always talking to each other about the best ways to achieve certain results and stay attentive to our customers’ needs. By keeping open lines of communication, we can immediately solve issues and make sure everything goes smoothly.”

“Our goal is to be every customer’s mover for life, so we do whatever it takes to make sure they have a positive experience. We take pride in our attention to detail, punctuality and communication, all of which are crucial for ensuring a successful move.”

Robb & Messer Moving and Storage provides a complete range of moving services for residential and commercial clients throughout Northern and Southern California. As a North American Van Lines agent, the company has the capabilities to handle all types of local, intrastate, interstate and international moving projects (including corporate offices), and it also offers fully insured, private storage services.

Co-owner David Robb says much of Robb & Messer Moving and Storage’s success comes from its desire to make moving as stress-free as possible for its clients. “When Kyle [Messer, co-owner] and I started this company, we felt we could make drastic improvements to the industry standards for customer satisfaction, and that’s what we strive to do on every job. Each project brings different challenges, but one thing that never changes is our emphasis on simplifying the process for our clients.”

Robb & Messer Moving and Storage is a proud partner of the San Jose Sharks. The company prioritizes communication in all aspects of its work, which Mr. Robb says is the key to monitoring quality control. “We are always talking to each other about the best ways to achieve certain results and stay attentive to our customers’ needs. By keeping open lines of communication, we can immediately solve issues and make sure everything goes smoothly.”

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for moving companies that have earned the prestigious Diamond Certified award. For Robb & Messer Moving and Storage, the most effective way to keep customers satisfied is to pay attention to the finer details of their moving projects. “We closely monitor every move so nothing gets lost in the shuffle,” says co-owner David Robb. “From the initial walkthrough to the final follow-up, we focus on addressing our customers’ needs and providing them with the best possible experiences.”

Robb & Messer Moving and Storage has been providing moving services for residential and commercial clients throughout the Bay Area since 2015. As an Arpin Van Lines agent, the company has the training and equipment to handle all types of local, intrastate, interstate, and international moving projects (including corporate offices), and it also offers short- and long-term storage at its Santa Rosa facility.

Unlike moving companies that lack flexibility when it comes to their employees and equipment, Robb & Messer Moving and Storage has the resources to adapt when unexpected issues arise during the moving process. “We’re very responsive to changes on the job and scheduling adjustments,” affirms Mr. Robb. “Any successful move requires a lot of planning, but when things don’t go as planned, it’s helpful to have a company that can roll with the changes.”

Another distinguishing attribute of Robb & Messer Moving and Storage is its highly skilled and experienced employees, all of whom are trained to utilize industry-best moving practices. “We have a great crew from top to bottom,” says Mr. Robb. “We think of it like managing a sports team—we match each player according to their unique strengths to get the best possible performance.”

OJ Johnson, General Manager-Robb & Messer Moving and StorageOJ Johnson, General Manager

Diamond Certified Researched Capabilities on Robb & Messer Moving and Storage

Service Area

The Bay Area
Serving the Bay Area

Main Services

Mover
  • Furniture Moving
  • Furniture Removals
  • Local Moving
  • Long Distance Moving
  • Moving Services
  • Moving Supplies
  • Packing And Moving
  • Piano Moving
  • Pod Moving
  • Pod Storage
  • Pool Table Moving

Additional Services

Local, Intrastate, Interstate and International Moving
Corporate Office Moving
Short- and Long-Term Private Storage

Company Info

Hours
Mon
08:00 am - 08:00 pm
Tue
08:00 am - 08:00 pm
Wed
08:00 am - 08:00 pm
Thu
08:00 am - 08:00 pm
Fri
08:00 am - 08:00 pm
Sat
08:00 am - 08:00 pm
Sun
08:00 am - 08:00 pm
Closed
Mon – Sun: 8am – 8pm
Website
Contact
Robb & Messer Moving and Storage
3830 Cypress Drive, Petaluma, CA 94954

Capabilities Table

Company Name
Robb & Messer Moving and Storage
Phone Number
DCID Number
DCID4156134797
Managers
OJ Johnson, General Manager
# of Employees
45-55
License
MTR-0191870
Memberships
Better Business Bureau, California Moving & Storage Association (CMSA), American Moving & Storage Association (AMSA)
Insurance
Liability Insurance,
Workers' Compensation
Founded
2015
Customer Type
Commercial, Residential
Payment Accepted
american express,
discover,
mastercard,
visa

Certifications & Awards

diamond certified logo

Key Factors

Robb & Messer Moving and Storage Family Owned
Family Owned
Robb & Messer Moving and Storage Residential & Commercial
Residential & Commercial
Robb & Messer Moving and Storage Free Quotes & Consultations
Free Quotes & Consultations
Robb & Messer Moving and Storage Appointments Available
Appointments Available
Robb & Messer Moving and Storage Live Phone Call Answers
Live Phone Call Answers
Robb & Messer Moving and Storage Video Calls Available
Video Calls Available
Robb & Messer Moving and Storage Same-Day Response
Same-Day Response
Robb & Messer Moving and Storage Diamond Certified Expert Contributor
Diamond Certified Expert Contributor

Select Photos From Robb & Messer Moving and Storage

1 of 6Picture of One of Robb & Messer Moving and Storage's moving trucks on a jobsite - Robb & Messer Moving and Storage
One of Robb & Messer Moving and Storage's moving trucks on a jobsite
Picture of One of Robb & Messer Moving and Storage's moving trucks on a jobsite - Robb & Messer Moving and Storage
Picture of Robb & Messer Moving and Storage - Robb & Messer Moving and Storage
Picture of Robb & Messer Moving and Storage - Robb & Messer Moving and Storage
Picture of Robb & Messer Moving and Storage - Robb & Messer Moving and Storage
Picture of Robb & Messer Moving and Storage - Robb & Messer Moving and Storage
Picture of Robb & Messer Moving and Storage - Robb & Messer Moving and Storage

Diamond Certified Expert Contributor Advice & Tips

David Robb is a veteran of the moving industry and partner of Robb & Messer Moving and Storage, a Diamond Certified company. He can be reached at (415) 938-6967 or by email.

David Robb is a veteran of the moving industry and partner of Robb & Messer Moving and Storage, a Diamond Certified company. He can be reached at (415) 938-6967 or by email.

David Robb: A Positive Move

By James Florence, Diamond Certified Resource Reporter

SANTA ROSA — After graduating from college, David Robb wasn’t exactly thrilled to return to his previous job as a mover. However, by adopting a more positive outlook, he was able to turn his initial discouragement into a great success story. “I got into moving when I was 19 years old as a summer job while I was home from college,” he recounts. “As an athlete, it was a great fit for me because, like sports, it was physically challenging and I ...

Read Full Article - David Robb: A Positive Move

Robb & Messer Moving and Storage Website and External Feeds

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FAQs

By Robb & Messer Moving and Storage

Will you be available when I need you?

Do you do offer packing and unpacking services?

What kind of storage system do you use?

Is your storage warehouse secure?

Robb & Messer Moving and Storage Ratings and Survey Responses

diamondcertified logo
Robb & Messer Moving and Storage
250 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
8 CONSECUTIVE YEARS
SINCE MARCH 2017
CERT 2438

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification

Phone Survey Responsesfrom 250 Verified Customers

Mark S.

They were professional, reliable, responsive, and just made the process easy and turnkey.

I would say, they are extremely professional and had great customer service. They were willing to make sure our things were properly stored and moved accordingly. They just had this desire to do well and make us happy. This was by far the best experience I have had with moving my whole life. They were amazing.

Verified Customer of Robb & Messer Moving and Storage, 1 of 250

10 Quality
Yes Loyalty
Christina W.

Really nice guys and very entrepreneurial, they are worth giving them your business.

I didn't have a rug pad under the couch and he found one for me free of charge. He was great and did that out of the kindness of his heart.

Verified Customer of Robb & Messer Moving and Storage, 2 of 250

10 Quality
Yes Loyalty
Merrie W.

They were professional, helpful, and just did a great job.

They were on time and gave me an estimate before doing the job. They stayed within the estimate and went above and beyond.

Verified Customer of Robb & Messer Moving and Storage, 3 of 250

10 Quality
Yes Loyalty
Rex B.

That they will show up capable and prepared to take care of moving tasks, they were able to move quite a bit of heavy stuff for me Including a really big and heavy gun safe on short notice. They were able to make it happen. It was cost efficient because they were able to get the move done in one trip with several guys for the heavier stuff. They also were able to get the heavy gun safe up to the 3rd floor on my new place. It was pretty cool to watch.

Kyle Messer was friendly, helpful, and willing to do anything to make his customers happy.

Verified Customer of Robb & Messer Moving and Storage, 4 of 250

10 Quality
Yes Loyalty
Renee H.

Please use them. They are incredible and so nice. If I could give them a rating of 20, I would. They treat your stuff better than they would treat their own. They were very careful. I don't mean they moved slow either. They took the time to wrap and pack the items so they would not be broken. We had to have two pods moved to Texas and nothing was broken when we arrived.

Cory was amazing. The guys that came out were amazing, on time, efficient and weren't lazy.

Verified Customer of Robb & Messer Moving and Storage, 5 of 250

10 Quality
Yes Loyalty
Anne P.

They were very adaptable to my needs and they identified things in boxes and put things away really carefully. I was able to find things really easy and they were very easy to reach and make an appointment with. They were very personable as I was dealing with a smaller outfit and I was able to talk to the owners.

That what I needed to be done was done carefully and well

Verified Customer of Robb & Messer Moving and Storage, 6 of 250

10 Quality
Yes Loyalty
Juliet C.

That they are very professional, they care about your furniture and your belongings, and they take the time to make sure it is well protected and wrapped up. They also take the time to reassemble the furniture for you. The guys were quick and efficient and very friendly.

From the moment I called on the phone to talk to get an estimate, they were easy to talk to and they were careful with my property.

Verified Customer of Robb & Messer Moving and Storage, 7 of 250

10 Quality
Yes Loyalty
David A.

Very helpful and professional, they were able to move a big piece of furniture from a consignment gallery. They were very gentle and everything arrived in good shape. Took great care of the pieces. I have used them twice now. Their customer service is great.

The overall customer service, scheduling was very smooth.

Verified Customer of Robb & Messer Moving and Storage, 8 of 250

10 Quality
Yes Loyalty
Nancy M.

If you need to move, you can count on these guys. They gave me a good bid and the price came in under the estimate. There was a time when four screws went missing and the dispatch was able to track down the guy and get my question answered.

Everything, I like that they are local.

Verified Customer of Robb & Messer Moving and Storage, 9 of 250

10 Quality
Yes Loyalty
Anne P.

A woman who was handling all the admin stuff provided excellent customer service and expertise, but I forget her name. I have recommended them to others already and I just tell them they are reliable and very good company to use.

Responsive time wise, I needed someone quickly. They easily provided the information and service I needed within my budget. Nothing got damaged.

Verified Customer of Robb & Messer Moving and Storage, 10 of 250

10 Quality
Yes Loyalty
Nicole P.

I would like to tell them that this is a moving company that is trustworthy. They make you feel like your items are important, and they care for them gently. They respect all of your items and they are very transparent.

I like their dignity.

Verified Customer of Robb & Messer Moving and Storage, 11 of 250

10 Quality
Yes Loyalty
Russel F.

I thought it was easy and they were able to come on fairly short notice to do the job and they stored some of my stuff for a little while as I was remodeling and it was easy to get my stuff back when I was done.

They were on time and easy to deal with.

Verified Customer of Robb & Messer Moving and Storage, 12 of 250

10 Quality
Yes Loyalty
Jenner C.

That if you're moving or need storage there is no other place for you to go. They were so fabulous. I was not looking forward to the move and they made it easy for me to actually move. They were so amazing.

The crew was excellent, friendly, and professional. I felt like my items were well attended to. They took care of packing and moving. So I guess the overall would be best. I have referred them to a couple family members and friends already.

Verified Customer of Robb & Messer Moving and Storage, 13 of 250

10 Quality
Yes Loyalty
Kuu K.

Just that they come out quickly and quote the price, efficient and on move day it is very easy. They got it done without any issues. They wrapped everything up nicely and there was no damage to anything.

How good they were on the time, they were prompt. They were efficient on unloading and loading. It only took half day.

Verified Customer of Robb & Messer Moving and Storage, 14 of 250

10 Quality
Yes Loyalty
Lexie P.

They made it very easy for me to move. They were professional and they helped move in stages. They had to come back a number of times because I wanted to pack everything which they also made easy.

The staff

Verified Customer of Robb & Messer Moving and Storage, 15 of 250

10 Quality
Yes Loyalty
W. B. C.

I think they are honest about the time it takes. They were upfront about costs. They were easy to use and it honestly took them 45 minutes less than they originally quoted me from the beginning.

Their cleanliness

Verified Customer of Robb & Messer Moving and Storage, 16 of 250

10 Quality
Yes Loyalty
Vance R.

They were prompt, professional, helpful, and knowledgeable. We were going through a tough time and they really helped us out and were there for us when we needed them.

They were patient and kind.

Verified Customer of Robb & Messer Moving and Storage, 17 of 250

10 Quality
Yes Loyalty
Joyce L.

You can feel very confident and trust them. They are careful and punctual. It was excellent. There were some tough pieces to move upstairs and they kept at it.

From the beginning of the quote to the team that came out, the whole process just flowed.

Verified Customer of Robb & Messer Moving and Storage, 18 of 250

10 Quality
Yes Loyalty
Drue M.

That they're probably the most professional moving company I've used, they were all very kind. The price was great, which is really refreshing for moving.

The guys were curious, professional, very clean, and very efficient. I was really comfortable with them.

Verified Customer of Robb & Messer Moving and Storage, 19 of 250

10 Quality
Yes Loyalty
Bryan V.

I would just tell them that they are very friendly and reliable. I have used them twice and would use again when I need them. They were great all around.

They are very responsive, so the response time.

Verified Customer of Robb & Messer Moving and Storage, 20 of 250

10 Quality
Yes Loyalty
Michael T.

I think they are reliable and did a good job. I was actually the contractor for the move, but I set everything up from start to finish. They were great.

They were friendly, adamant, and had the willingness to do what they had to do to get the job done.

Verified Customer of Robb & Messer Moving and Storage, 21 of 250

10 Quality
Yes Loyalty
Tyler

They make sure all of the moving is done safely and that no one is being bothered by the job they are doing. I think they are good. They do a good job.

They have professional movers.

Verified Customer of Robb & Messer Moving and Storage, 22 of 250

10 Quality
Yes Loyalty
Sheri A.

The service was the best I have received from a moving company. They are professional and careful. They honestly have a care for their customers.

Clean movers, and I trusted them with my things.

Verified Customer of Robb & Messer Moving and Storage, 23 of 250

10 Quality
Yes Loyalty
Ian S.

They even left me the plastic wrap, so I could move my things easier. They were great. They gave a great analysis and estimate of my situation.

Fast, efficient, clean, quick and they did not break anything.

Verified Customer of Robb & Messer Moving and Storage, 24 of 250

10 Quality
Yes Loyalty
Emily M.

They packaged a lot of delicate items with extreme care and it was super orderly compared to other movers. I was really impressed with that.

The quality and care they gave

Verified Customer of Robb & Messer Moving and Storage, 25 of 250

10 Quality
Yes Loyalty
Tamuz S.

I moved to Hawaii instead of the mainland, and for 3 years they were flexible, supportive, super helpful and kind. I highly recommend them.

They let me come to the warehouse to help me in a difficult situation.

Verified Customer of Robb & Messer Moving and Storage, 26 of 250

10 Quality
Yes Loyalty
Janet D.

They were on time and they made very good time moving and they were efficient. They went the extra mile to get everything done before dark.

They were reliable and easy to work with.

Verified Customer of Robb & Messer Moving and Storage, 27 of 250

10 Quality
Yes Loyalty
Debbie C.

I feel like they were very honest about a few things they thought might be touchy and fragile. They did the move anyways with no issues.

The honesty

Verified Customer of Robb & Messer Moving and Storage, 28 of 250

10 Quality
Yes Loyalty
Marissa G.

I would highly recommend them because they are professional. They worked well under the circumstances. They also showed up on time.

They did everything in a timely fashion within the budget I had.

Verified Customer of Robb & Messer Moving and Storage, 29 of 250

10 Quality
Yes Loyalty
Eric N.

They have strong moving guys. They were able to move something that took a lift, no problems. They come highly recommended by me.

They are professionals.

Verified Customer of Robb & Messer Moving and Storage, 30 of 250

10 Quality
Yes Loyalty
Carolyn H.

They made me feel more like a friend than a client. They cared about helping me and my belongings during such a stressful time.

They were easy to get in touch with if I had questions and gave great answers and options.

Verified Customer of Robb & Messer Moving and Storage, 31 of 250

10 Quality
Yes Loyalty
Cathy E.

They are honest, straightforward, they show up when you ask them to, they get the job done, and they are timely, which is good.

They helped us move and then I bought a piece of railing that was really heavy and they were able to pick it up and bring it to my location.

Verified Customer of Robb & Messer Moving and Storage, 32 of 250

10 Quality
Yes Loyalty
Austin B.

They handled it well. They were very professional, nothing was broken and they even packed a few things that I forgot to pack.

Nothing really stands out.

Verified Customer of Robb & Messer Moving and Storage, 33 of 250

10 Quality
Yes Loyalty
Joan P.

They were efficient polite and very careful. The original estimate was fair and accurate. I would recommend them to anyone.

How easy and efficient they were, it was raining, but they did a good job and had everything under control. There was no damage to anything.

Verified Customer of Robb & Messer Moving and Storage, 34 of 250

10 Quality
Yes Loyalty
Bithiah .

They are an A+ company. All around they have been amazing for us. I would say give them a call. I think they do free quotes.

Their timeliness

Verified Customer of Robb & Messer Moving and Storage, 35 of 250

10 Quality
Yes Loyalty
Ethan C.

They took great care of my things, especially my delicate items. Slightly higher price than most, but it is well worth it.

Their quality of care on my more expensive furniture

Verified Customer of Robb & Messer Moving and Storage, 36 of 250

10 Quality
Yes Loyalty
Patrick S.

They are okay. They took over a different company where I store my stuff. So it's not like I deal with them everyday.

They have nice facilities and I feel my things are secure.

Verified Customer of Robb & Messer Moving and Storage, 37 of 250

10 Quality
Yes Loyalty
Kent S.

Their response time was under 24 hours, very thorough, quick, their quote was awesome, and they are very flexible.

Customer service

Verified Customer of Robb & Messer Moving and Storage, 38 of 250

10 Quality
Yes Loyalty
Kristin B.

They're a good, honest company. They were very thorough and they had a great team that helped move us very quickly.

It was full service, moving and storage, so that was a plus for us.

Verified Customer of Robb & Messer Moving and Storage, 39 of 250

10 Quality
Yes Loyalty
Gordon B.

They are very efficient, very careful with your possessions, and they are on time. They are competitive in price.

The overall package

Verified Customer of Robb & Messer Moving and Storage, 40 of 250

10 Quality
Yes Loyalty
Sharon B.

They were prompt, they stayed in communication, they did a great job, and they were careful with the furniture.

I just felt that they handled my furniture carefully.

Verified Customer of Robb & Messer Moving and Storage, 41 of 250

10 Quality
Yes Loyalty
David B.

Go with them. It's like a dentist you don't really know what you're getting but you just kind of roll with it.

Their honesty about items for the move

Verified Customer of Robb & Messer Moving and Storage, 42 of 250

10 Quality
Yes Loyalty
Martin L.

They are very professional. They have reasonable pricing, they are on time, and they're extremely efficient.

Their promptness and how quickly the move was accomplished

Verified Customer of Robb & Messer Moving and Storage, 43 of 250

10 Quality
Yes Loyalty
Rina G.

They're dependable and have great customer service people. I've had a couple of great experiences with them.

The guys work hard. They're respectful, follow directions, and they appear to want to be helpful.

Verified Customer of Robb & Messer Moving and Storage, 44 of 250

10 Quality
Yes Loyalty
Sandy D.

Just that they were very careful and thorough and timely and they just got the job done the way they should.

They were just very friendly and I was just impressed with how they worked together and helped each other.

Verified Customer of Robb & Messer Moving and Storage, 45 of 250

10 Quality
Yes Loyalty
Jenna K.

They were very flexible with my unique situation and they were super quick and efficient when they moved me.

They were flexible with all of my demands.

Verified Customer of Robb & Messer Moving and Storage, 46 of 250

10 Quality
Yes Loyalty
Nicole W.

I would highly recommend them. They are professional and expedient. They took great care of all my things.

It was all inclusive. They came and packed. There was a whole crew. I was actually hospitalized the day of the move and they really stepped up. Could have gone really wrong because of me not being there but it went amazingly.

Verified Customer of Robb & Messer Moving and Storage, 47 of 250

10 Quality
Yes Loyalty
Kate M.

They are thoughtful. I have never had anything broken, scratched or damaged. It has always been seamless.

Dave is always responsive and who he hires is just as responsive and polite.

Verified Customer of Robb & Messer Moving and Storage, 48 of 250

10 Quality
Yes Loyalty
Nan T.

That it was done quickly and well done, they were very knowledgeable about how to wrap and pack things.

I was able to book them on short notice.

Verified Customer of Robb & Messer Moving and Storage, 49 of 250

10 Quality
Yes Loyalty
Drue M.

In my professional work with movers on a regular basis, they are by far the only ones I would refer.

They are on time, professional, they wear clean uniforms, they are computerized, and they answer their calls and you don't get a computer.

Verified Customer of Robb & Messer Moving and Storage, 50 of 250

10 Quality
Yes Loyalty