Kelly Plumbing & Heating, Inc. installs the latest technology in forced air furnaces, heat pumps and air conditioning systems for residents of Marin County, Petaluma and Sonoma. The company specializes in identifying and solving homeowners’ indoor air quality concerns, temperature imbalances, and airflow issues by utilizing state-of-the-art technology.
Kelly Plumbing & Heating also installs and services all types of water heating systems, including boilers, heat pump water heaters and regular gas water heaters.
Owner Jim Kelly has more than 30 years of experience in the plumbing, heating and cooling industry. He established Kelly Plumbing & Heating with a simple rule: “Use the best equipment, customized and tailored to fit the home’s needs, installed in the best way, to give our customers the best outcome!” Kelly Plumbing & Heating has always solved customers’ problems by using a “house as a system” approach instead of looking at individual pieces of equipment or components.
“From our professional sales engineers to our dedicated field personnel, everyone at our company is focused on delivering the best possible heating and cooling services to every customer. We’re always honest with our clients and let them know what to expect from their systems before any work is done.”
Take preventive steps to protect your family from dangerous carbon monoxide.
Carbon monoxide isn’t visible or fragrant, but it can kill a person in just a few minutes if the levels are high enough. One of the most common causes of carbon monoxide poisoning in the home is malfunctioning or ill-maintained heating and cooling systems. To protect yourself and your loved ones, consider the following tips:
• Install a carbon monoxide detector. “California law states that all homeowners must have functioning carbon monoxide detectors installed in their homes,” says Jim Kelly, owner of Kelly Plumbing & Heating in Novato. “It’s a serious issue.”
• Have all fuel-burning appliances (gas and oil furnaces, gas water heaters, gas ranges, gas ovens, gas dryers, kerosene space heaters, wood stoves and fireplaces) inspected before every heating season.
• Make sure all chimneys and chimney flues are in good condition and unblocked before the start of the heating season.
• Read and follow the instructions on every fuel-burning appliance. Be sure you’re using the correct fuel for the appliance and have proper ventilation.
• Regularly inspect your furnace for overheating, cracks and flue issues. “Due to lack of maintenance, furnaces can overheat and cause the heat exchanger to get too hot, which leads to cracks and flue installation problems,” says Mr. Kelly. “If they’re not properly capped off, they can create serious problems.”
• Don’t heat your home with a gas oven, even for a small amount of time.
• Don’t sleep in a room that’s heated by a kerosene space heater or unvented gas space heater.
• Don’t use appliances with gas-powered engines in an enclosed space. These can include mowers, weed trimmers, small engines, generators and chainsaws.
• Know how to identify the warning signs of carbon monoxide poisoning: headaches, dizziness, confusion, nausea and fainting. High levels of carbon monoxide can cause serious illness and even death, but even low levels of carbon monoxide are known to cause nausea, headaches, shortness of breath and long-term health problems.
• If you think you’ve been exposed to carbon monoxide, get fresh air immediately. Open your doors and windows, turn off sources of sparks (including combustion appliances), leave your home and call an HVAC repair service. Go to an urgent care or emergency room and tell the doctor you believe you’ve been exposed to carbon monoxide poisoning.
Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for heating and air conditioning companies that have earned the prestigious Diamond Certified award. For Kelly Plumbing & Heating, Inc., the key to achieving and maintaining customer satisfaction is simple: provide excellent HVAC repair and installation services that keep clients comfortable in their homes all year round. "Our customers choose us because we have one of the best reputations in the area," says owner Jim Kelly. "From using the best available equipment and installation practices to backing all our work with a written warranty, we strive to provide a unique experience for each client."
Kelly Plumbing & Heating has been installing all types of HVAC systems for residential clients in Marin County and parts of Sonoma County since 1994. In addition to installing new equipment, the company services and repairs all makes and models of forced air furnaces, air conditioning systems, radiant heat boilers, regular and instantaneous hot water heaters, and attic fans. It can also locate and repair slab leaks, clean air ducts with a HEPA-Air machine and Rotobrush Air System, and more.
Unlike larger HVAC companies that emphasize workload volume over customer communication, Kelly Plumbing & Heating takes the time to talk with each client and determine their exact needs before any work begins. "We sit down with our customers and ask them a series of simple questions, including how long they've been in their homes and how long they plan on staying," explains Mr. Kelly. "That can make the difference between purchasing a more energy-efficient piece of equipment and the payback. We also evaluate their equipment to get complete and accurate diagnoses."
Another distinctive attribute of Kelly Plumbing & Heating is its steadfast commitment to quality control. After every job, the company's technicians walk through the property with a checklist to make sure all work was completed to the client's satisfaction, and they explain the safety features and functions of the HVAC equipment so the customer fully understands their purchase. "We also don't ask for final payment until the customer is completely satisfied," adds Mr. Kelly. "That puts our clients at ease and lets them know they can depend on us."
