Craft Builders Construction provides a wide range of construction services for residential and commercial clients throughout Santa Clara County. The family-owned and operated company works on everything from kitchen and bathroom remodels to room additions and new construction projects, and it’s also qualified and licensed to install solar systems, repair and replace roofs, and more.
Director of Operations Jennifer Beck credits much of Craft Builders Construction’s success to its customer-oriented approach to the remodeling process. “We want our clients to be happy with our work at the beginning, middle and end of their projects,” she affirms. “We understand that we’re bringing their visions to life, so we work hard to create products they can be proud of for many years.”
Craft Builders Construction prioritizes communication in every aspect of its operations, which Mrs. Beck says is important for ensuring positive results. “We realize that construction can be intrusive, so we focus on making the experience as painless as possible by keeping our clients updated with texts and emails and making sure they know exactly when we’re going to be in their homes. At the end of the day, we want them to love everything that we did.”
“We know that satisfied clients are our best advocates, so we do whatever it takes to exceed their expectations. By listening to their needs and being upfront about costs and timelines, we’re able to give them what they want and make sure they have great experiences.”
Take simple steps to make sure you're hiring a quality contractor.
First, only get bids from licensed and insured contractors. Bids are often lower when companies don’t have overhead costs for licensing and insurance, but that leaves homeowners at risk for damages and injuries that occur on their properties. And if unlicensed contractors disappear with your down payment, you’ll be out the money without recourse and you’ll still have to pay a new contractor to complete the job. Here are some more tips to consider when looking for a contractor:
Check references from previous clients. Ask about their experiences, the pros and cons of hiring the company, how the job went, and how it’s holding up.
Request “line item” bids. These should include details like brands, model numbers, sourcing and pricing. If a company can’t or won’t share these details, it can be a sign that they don’t use quality materials.
Get written warranties for labor and materials. While warranties are only as good as the companies that back them, having them in writing can confirm your rights and responsibilities.
Ask plenty of questions and keep a written record of the contractor’s answers. Be sure to learn about scheduling, costs, employees, change orders, materials and other aspects of the job that will factor into your decision. If you notice any red flags or are concerned about the company’s answers, ask for clarification or end the conversation.
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for remodeling contractors that have earned the prestigious Diamond Certified award. For Craft Builders Construction, keeping clients happy comes down to one key factor: communication. “Communicating with our clients allows us to make sure that their jobs are done correctly,” affirms Director of Operations Jennifer Beck. “By providing transparent bids, informing them of who’s going to be working on their homes and clearly explaining other details, we can ensure they get stellar results.”
Craft Builders Construction has been providing construction services for residential and commercial clients throughout Santa Clara County since 2015. The family-owned and operated company is qualified to work on everything from kitchen and bathroom remodels to room additions and new construction projects, and it also has the training and equipment to install solar systems, repair and replace roofs, and more.
Unlike remodeling contractors that rely on subcontractors to offset their operation costs, Craft Builders Construction maintains a stable roster of long-term, expert craftspeople who routinely coordinate with and answer to owner Chris Beck. “Our technicians have been working in the field for years, so they understand the importance of checking their work multiple times during the project to make sure the client is getting exactly what they want,” says Mrs. Beck. “We run our company with a family-like atmosphere, and that transfers to our clients because our employees want to do a good job for everyone involved.”
Ultimately, Mrs. Beck sees Craft Builders Construction’s customer-oriented approach to the construction process as its most important attribute. “We really listen to our clients because we want them to be happy,” she says. “That starts before they even hire us and continues long after the work is done. They know they can trust us to go over everything they need to know in order to understand the scope and process of their remodeling projects.”
