BA House Cleaning provides a wide range of cleaning services for residential and commercial clients in Alameda and Contra Costa Counties. The company has the training and equipment to handle everything from routine household and small office cleanings to deep cleanings for move-outs and special events, and all of its services can be scheduled on a weekly, biweekly or monthly basis.
Owner Anita Hodzic credits much of BA House Cleaning’s success to its transparent, customer-oriented business practices. “We want our customers to have great experiences, from the first interaction until the finishing touches. By taking the time to learn the details of their homes or businesses, we can avoid making any mistakes or assumptions and keep the quality of our work as high as possible.”
BA House Cleaning maintains a staff of skilled and experienced cleaners, all of whom are trained in industry-best cleaning methods and required to pass a background check before working in the field. “It all starts with our employees—we only hire reliable people who know how to provide consistent quality,” affirms Ms. Hodzic. “We take good care of them, so they look forward to coming to work and giving our customers the same high level of care.”
“We have six core values that go into each decision that we make: integrity, reliability, accountability, professionalism, respect and ‘wow.’ By prioritizing these values in every aspect of our operations, we’re able to provide our clients with high-quality cleaning services that make their lives easier.”
When it comes to hiring a house cleaner, make sure you get an in-person estimate.
Many people start their searches for house cleaning companies by visiting websites and pricing their own jobs. Large franchises and some independent companies post pricing grids on their websites, giving consumers a look at expected costs (these are usually determined by square footage and other factors). But while that might give you a basic idea of your cost, it usually isn’t a guaranteed price, which can leave you surprised when the final bill comes.
Many cleaning companies prefer to meet with prospective clients in person to see their spaces and give them individualized quotes. They’ll talk to the clients about what they want and how often they need their services, and they can also survey their homes and give them accurate estimates.
Some big considerations for cleaning companies include the square footage of the areas to be cleaned, the number of people and animals living in the home (including children), the number of bathrooms, the current state of the home, and the tasks to be performed. The dirtier the home or the larger the area to clean, the more expensive the job will be. Because of this, estimates based on square footage alone aren’t enough. It’s important to actually see the areas to be cleaned so you can get an accurate bid for the work to be done.
When it comes to hiring someone to do the cleaning, you have a choice between an individual cleaner and a house cleaning company. It might seem like they’re interchangeable, but there are actually some big differences you’ll want to understand before you make a decision.
“Independent cleaners are people who come to your house to do the tasks you want them to do,” explains Anita Hodzic, owner of BA House Cleaning in Castro Valley. “In a way, you’re their employer. You might tell them exactly what you want done and what products to use. Most of these cleaners don’t have insurance or a team or business to fall back on.”
That’s very different from what you get when you hire a cleaning company. “Cleaning companies have insurance and processes they have to follow to remain compliant with the law and keep their employees safe,” says Ms. Hodzic. “This can impact the cost of the job, but it’s worth the tradeoff. In addition to getting a higher level of quality, you won’t have to assume responsibility for any accidents or problems.”
Customer satisfaction is a key focus of any successful business, but it’s even more important for house cleaning companies that have earned Diamond Certified. For BA House Cleaning, the best way to keep clients happy is to provide them with highly efficient work that takes their specific needs into account. “From the initial phone call until the finishing touches, we want our customers to have great experiences,” says owner Anita Hodzic. “Since we take the time to learn the details of their properties, we can avoid making mistakes and maintain a high level of quality in everything we do.”
BA House Cleaning has been providing cleaning services for residential and commercial clients in Alameda and Contra Costa Counties since 2013. The company is qualified to handle everything from household and small office cleanings to deep cleanings for move-outs and special events, and customers can schedule services on a weekly, biweekly or monthly basis depending on their needs.
Unlike less experienced house cleaning companies that take a “one size fits all” approach to every job, BA House Cleaning is known for prioritizing and personalizing the customer experience. “It all starts with our onboarding process—we make sure we have all the correct information about the home or business so we don’t enter the wrong rooms or use the wrong cleaning products,” explains Ms. Hodzic. “This allows us to stay consistent with our cleaning and gives our customers peace of mind.”
Ultimately, Ms. Hodzic credits much of BA House Cleaning’s success to its responsible, dedicated employees, all of whom are trained in industry-best cleaning methods. “We have a really strong team, and that means our clients get the consistency they want and expect,” she says. “We take good care of our cleaners and they take good care of our customers in return.”
