Question 1

How long does a typical job take to complete?

Accepted Answer

Carpet, tile and upholstery cleaning takes one to two hours to complete. We try to keep it within that time limit, but if the job is really big, we’ll let you know beforehand.

Question 2

What type of dry time should I expect?

Accepted Answer

Typically, tile will be dry within one to two hours, carpet will be dry within five to eight hours, and upholstery will be dry within one to two hours.

Question 3

Why is your carpet drying time so much shorter than that of other companies?

Accepted Answer

It’s because of the state-of-the-art equipment we use. All of our machines are updated, which makes dry time a lot faster.

Question 4

Can I walk on my carpet or tile while it’s drying?

Accepted Answer

It’s OK to walk on the carpet or tile as long as your feet are clean. We generally recommend not walking on tile for one to two hours in case it needs to be sealed, but it’s pretty much ready to walk on when we’re done.

Question 5

How far out do I need to book an appointment?

Accepted Answer

That depends on the season. In winter, we book three to four days in advance, but in summer, it’s usually seven to 10 days. Sometimes our morning appointments are booked two or three weeks in advance because people usually want early appointments.

Question 6

Do you offer weekend appointments?

Accepted Answer

We offer Saturday hours by appointment only. That’s a very popular time for commercial cleaning, since most companies are closed on Saturdays. We like to start commercial jobs on Saturday in case we’re not able to finish and need to take care of the rest on Sunday.

Question 7

Can I trust you to be on time for my appointment?

Accepted Answer

Yes. We’re on time 90 percent of the time and we always give you a heads up when we’re coming. Even if we’re running five minutes late, we’ll let you know so you’re not waiting around.

Question 8

Do you use Green products?

Accepted Answer

Yes. A lot of the products we use are biodegradable and leave behind no chemical residue. They won’t cause any harm to you, your kids or your pets.

Question 9

What should I do if my pet has an accident or there’s a stain on my carpet?

Accepted Answer

It depends on when your carpet cleaning appointment is. If your appointment is in the next couple of days, just leave it alone. If your appointment is a week away, soak a terrycloth towel in warm water and dab the spot. Don’t spray any chemicals on the area—you could accidentally set the stain.

Question 10

How should I maintain my carpet between professional cleanings?

Accepted Answer

We recommend vacuuming your carpet once a week. If you let it go for longer, the dirt gets ground in and your carpet will get dirtier faster. If you have minor stains, get an environmentally-friendly enzyme cleaner, spray it on a towel with a bit of warm water and dab the spots. When the stain is gone, vacuum the area. With tile, stone, travertine, marble, limestone or engineered wood, you can use environmentally-friendly cleaners. Don’t use cleaning products with harsh chemicals—they can break down floor sealants in just one or two cleanings.

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