Video: Troubleshooting Garage Door Issues

SANTA CLARA — Host, Sarah Rutan: If your garage door isn’t functioning properly, there are a number of possible causes, some of which you can address yourself. Today we’re in Santa Clara with Diamond Certified Expert Contributor Malek Tamimi of Ace’s Garage Door Repair & Installation to learn more.

Diamond Certified Expert Contributor, Malek Tamimi: If your garage door’s not working, I’m going to tell you some of the most common issues. Four issues, the first two you can fix yourself. First one: the emergency release could be disengaged. And the way to engage it, you pull the cord up. One it’s up, you run the motor until it connects to the door.

The second issue is your sensors. Now the second issue is your sensors. You have a sender and other side, is the receiver. Now once there’s something in the way of the sensors, the door won’t close because the motor thinks that there’s somebody in the way. Which is a safety issue. If there’s something in the way, move it. If there’s nothing in the way and the door still doesn’t shut, make sure the sensors are aligned with each other. If they are you’re fine.

The third issue is your door. Sometimes the door crashes and it crashes because one of the cables goes off the pulley or the drum. If that happens, you have to call a professional. Just like me. Somebody who you trust.

The last issue is a broken spring. [garage door closes] Now sometimes the springs break and the door doesn’t go all the way up. It goes two feet? Because the motor doesn’t have enough strength to pull the door up. If that happens you also have to call a professional. Just like me. Somebody who you can trust.

Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.