Name: Smart Window Cleaning Diamond Certified Video Profile
Uploaded: 2011-04-04T17:20:09Z
Duration: 2 min 3 s
Channel: Diamond Certified Resource

Question 1

How much time will it take to clean my windows?

Accepted Answer

We’re able to determine time estimates over the phone or online by asking 10 key questions about the specifics of your home or business. Sometimes we accommodate requests to cut down cleaning time, like if a client has a time restriction and requests extra technicians to get the work done faster.

Question 2

How much will it cost to have my windows cleaned?

Accepted Answer

Our flat rate system makes it easy to determine the cost of a job. Basically, we charge a flat rate based on the number of employees and amount of time it takes to finish a job. We don’t charge extra for drive time in most cases, so that saves you money. Call us for a detailed estimate.

Question 3

How can I be sure your employees are doing the best job possible?

Accepted Answer

We only hire skilled, journeymen window cleaning professionals who are trained to do the best possible job on every project. We also have two incentive programs that reward them for taking the extra effort to do the job right the first time. We instill the same philosophy in all our staff members: The best way to work for our company is to do the best job possible and have it reflected in feedback from satisfied clients.

Question 4

When are you available to start?

Accepted Answer

In this industry, small companies can book up weeks or months ahead of time. We have a large enough staff of technicians that even in the busiest months, we’re normally able to schedule jobs within one week. And we’re always willing to take on new clients and handle their requests in a timely manner. Many of our clients want next-day service, and in most cases we can provide that.

Question 5

Can you provide a list of references?

Accepted Answer

Yes, we’re happy to give references. We’ve been in business for a long time and have taken care of a lot of customers, so when we give an estimate, we’re often able to provide the customer with a reference who lives in their neighborhood or even on their street. This gives our customers added confidence, because they can talk to an existing client and have their questions answered.

Question 6

Will your equipment damage the inside of my home?

Accepted Answer

No. We don’t use normal extension ladders like other companies. Instead, we use customized sectional ladders so we can work safely inside homes without marking up the walls. Our ladders have rubberized feet and foam protectors, and they’re smaller than extension ladders, so it’s easier to move them without accidentally damaging something.

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