Name: Molly Maid of S. Silicon Valley Diamond Certified Video Profile
Uploaded: 2020-09-23T17:59:02Z
Duration: 2 min 11 s
Channel: Diamond Certified Resource

Question 1

How much will it cost to clean my house?

Accepted Answer

It depends on the size of your home and how many bedrooms and bathrooms there are, but we’ll provide you with a free estimate that covers everything you’re looking for. We can tailor our services to your specific cleaning needs and charge you accordingly. We also offer a fixed hourly rate for one-time cleanings.

Question 2

Will you tell me when my cleaning team will arrive?

Accepted Answer

Yes. We try to give a two- to four-hour window for when we’re going to arrive. There are a lot of variables in the cleaning business—a job might go long, the traffic might be bad or other issues might impact scheduling. We can give you a better window of time on the day of the cleaning, and we have GPS on all of our vehicles so we can let you know our ETA if exact timing is important to you.

Question 3

Will you remind me when my appointment is coming up?

Accepted Answer

Yes. We use automated text, voicemail and email messages to remind our clients that a cleaning team is coming to their location the next day. We can also schedule these messages based on your preferences.

Question 4

Do you clean windows?

Accepted Answer

We clean the insides of windows, not the outsides, and we’re only able to work on normal-sized windows. We’re not a window service company, but we try to accommodate our customers as much as possible. For liability reasons, we can’t work on a step ladder that’s more than two steps high, but that’s high enough for the windows in most homes.

Question 5

Do you use safe cleaning products?

Accepted Answer

Yes. All of our cleaning products are safe to use around children and animals. We don’t use strong chemicals, so there isn’t a chemical smell when we’re done cleaning. We can use bleach in bathrooms, but we have other products if you’d prefer those.

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