Diamond Certified Video Reports

Big Blue Plumbing in Diamond Certified Company Profile

Big Blue Plumbing Diamond Certified Video Profile - video transcript

Hi, I'm Paul Gerard with Big Blue Plumbing in Alameda, California. Big Blue Plumbing is a full-service plumbing company. Everything from leaky faucets, garbage disposals, water heaters, drain cleaning - any plumbing that happens in your home. We differentiate ourselves in excellence in customer service and a 100% satisfaction guarantee. Which means, if you are not 100% satisfied with the service that we've provided, you don't have to pay. We service the entire East Bay area. One of our absolute specialties is energy efficiency in hot water tankless water heaters, high-efficiency in these storage tanks. And also, my training is in hydraulic boilers and hydraulic radiant heating. We have a professional training program. I trained every day. My technicians, I have over 30 years of experience in plumbing, and I give that experience to my technicians in our training room. And every day at 6:30 a.m., I started working from my father back in England in 1985. I did a London Institute City & Guilds apprenticeship in plumbing and heating engineering. Came to States in 1996. I started my own business right here in the Bay Area in 2000. So I've been plumbing for over 30 something years and in business for over 20 years. I think it's important for homeowners to know who's coming to their home. And that's one of the reasons we're so proud of our technician Seal of Safety program. The background checks, drug testing in the training program. We also have a 100% satisfaction guarantee. Which means that if you're not 100% satisfied with the service that we provide you, you don't have to pay. I like to say if you and I both know that if we don't provide excellence in customer service, you don't have to pay. What kind of service do you think we get? Go ahead and give us a call. We know you will be 100% satisfied. We answer the phone live 24 hours a day, seven days a week.