Benjamin Franklin Plumbing provides plumbing services and repairs for residential clients throughout the Greater Bay Area. In addition to fixing drains, sinks, toilets, disposals and other household plumbing appliances, the company cleans sewers, maintains water heaters (including tankless and solar), repipes water delivery lines and more.
Owner Daniel Gagne is a second-generation plumbing professional who began his career when he was 18 years old. He started his own business in 1995 with his brother, Patrick. After working on new construction and remodeling projects for five years, the brothers joined the Benjamin Franklin Plumbing franchise in 2001. In 2015, John Rossi, an employee since 2011, became general manager and eventually bought a portion of the business in 2019 with another fellow employee, Nick MacQuarrie. The brand name has since expanded to become part of a nationwide franchise organization owned by Authority Brands, but John Rossi still independently operates the company.
Benjamin Franklin Plumbing offers a punctuality promise that refunds clients $5 for every minute its technicians arrive past scheduled start times (up to $300). “Being on time is very important for us,” says John Rossi. “It’s reflected in our motto: ‘If there’s any delay, it’s you we pay!’” The company’s plumbing professionals undergo extensive in-house training to keep updated on installation and repair techniques, and they’re all required to pass rigorous background checks and drug tests.
“Our punctuality promise assures we’ll show up to every job on schedule, and we back our work with a 100 percent money-back guarantee to make sure it’s done correctly the first time. We want our customers to be completely happy with our services, and if they’re not, they don’t pay—it’s that simple."
Take simple steps to conserve water in your home without sacrificing convenience.
With drought conditions continuing over the last several years in the Bay Area, many homeowners have become used to hearing about water conservation. And while turning off the tap while you brush your teeth, running dishwashers and washing machines only when you have a full load, and watering your yard during early morning hours may help lower your water usage, there are tools and systems that can help make your home even more water efficient.
According to Daniel Gagne, owner of Benjamin Franklin Plumbing, one important thing to do is look into tankless water heaters or water heaters with recirculating systems. “These water heaters can save thousands of gallons of water each year,” he says. “Instead of standing near your shower and waiting several minutes for the hot water to kick in, if you have a tankless water heater or recirculating water heater, you’ll only have to wait a few seconds, which can save dozens of gallons of wasted water each day.”
The same is true with aerators and low-flow heads for sinks and showers. Most homeowners balk at the idea of low-flow fixtures, but the products have become more advanced in recent years. In fact, many new aerators and low-flow fixtures are indistinguishable from regular fixtures. That’s because newer models mix air with water and force it out at a higher rate so the water flow seems the same as before.
Low-flow toilet tanks and low-flush toilets are also improving. Early models were shunned for not being powerful enough, but like with other low-flow fixtures, recent advancements have made low-water toilets twice as efficient as standard toilets. Now, high-efficiency toilets are available that use less than 1.3 gallons per flush and have been rated for maximum flushing power. These can save thousands of gallons of wasted water each year. Dual-flush toilets that allow consumers to choose how much water to flush with are also becoming more popular, as are home bathroom urinals.
Experts say these low-water plumbing devices can often pay for themselves in a matter of months. Some larger devices such as tankless water heaters and gray water recirculators may even be covered by rebates and tax incentives.
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Benjamin Franklin Plumbing, the key to achieving and maintaining high levels of customer satisfaction is simple: take a detail-oriented approach to the plumbing process in order to cater to the specific needs of its clientele. “We focus on customer service in every aspect of our work,” says owner Daniel Gagne. “Whether it’s making ourselves available 24/7 or carrying more than 15,000 parts in our service vehicles, we’re always prepared to quickly and accurately fix our customers’ plumbing problems.”
Benjamin Franklin Plumbing has been providing 24/7 plumbing services and repairs for residential clients throughout the Greater Bay Area since 2001. The company fixes everything from drains and sinks to toilets and disposals, and it also has the training and equipment to clean sewers, maintain water heaters (including tankless and solar models), repipe delivery lines, and more.
Unlike less experienced plumbing companies that underestimate the importance of providing punctual service, Benjamin Franklin Plumbing guarantees its plumbers will arrive within the given appointment windows and backs up that promise by giving customers $5 for every minute its representatives are late (up to $300)—a practice that’s reflected in its motto: “If there’s any delay, it’s you we pay.” “We do our best to always be on time, but if our plumbers are late because of unforeseen circumstances like traffic or previous jobs, we don’t want our customers to be affected,” says Mr. Gagne. “The on-time guarantee is our way of building our customers’ confidence and making sure they understand that we value their time.”
Another distinguishing attribute of Benjamin Franklin Plumbing is its highly experienced employees, all of whom have been thoroughly trained in industry-best customer service and plumbing procedures. “Having such high-quality technicians enables us to provide better results,” says Mr. Gagne. “Also, to provide our customers with even more protection, we offer a 100 percent money-back guarantee on all our parts and labor, plus a two-year warranty on any plumbing repair.”