Name: Benjamin Franklin Plumbing Diamond Certified Video Profile
Uploaded: 2010-06-10T17:04:59Z
Duration: 2 min 2 s
Channel: Diamond Certified Resource

Question 1

What’s your typical appointment window?

Accepted Answer

"It depends on the service—we have everything from one-hour windows to four-hour windows. Most regular maintenance appointment windows are four hours, but we try to get to emergencies in one hour or less."

Question 2

Do I have to be home when the plumber arrives?

Accepted Answer

"Yes. That way, you can show us the exact problem, which will allow us to do a proper diagnosis and discuss your repair or maintenance options."

Question 3

Can you give me a price estimate over the phone?

Accepted Answer

"We don’t like to give estimates over the phone because that can be misleading. We prefer to send technicians to our customers’ homes so we can properly diagnose their problems. There are usually more ways than one to fix a plumbing problem, and when our plumbers are able to see the problems in person, it’s easier for them to choose the best remedies."

Question 4

Do you have all the necessary parts in your service trucks?

Accepted Answer

"We keep about 15,000 different items on our trucks, so it’s very likely that we’ll have the right parts to fix your plumbing problem, as long as it’s relatively common. In some cases, like with very old fixtures or specialty products, we’ll have to special order parts, but we’ll explain that when we give you the estimate."

Question 5

What can I do to maintain my water heater?

Accepted Answer

"First, test the pressure relief valve on a regular basis and replace it if it fails to operate. You should also flush the sediment in your tank at least once a year. As long as your tank has a functioning anode, it shouldn’t rust, so have your anode checked by a professional every two years."

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