Diamond Certified Video Reports

Steve Roberts Painting in 5 Useful Answers

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• What’s the favorite thing you enjoy about the work that you do?
• What are some of the key things your company does to deliver high quality?
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• What makes your company different from the other companies in your industry?

Steve Roberts Painting - Diamond Certified 5 Useful Answers - video transcript

It would be taking a home that may not be in pristine condition and needed some work and really transforming it with a beautiful paint job. It's a satisfying feeling to see it go from before and after. I enjoy that part, and then to see the joy on the customer's face when they see their house with this new paint job. It's a rewarding feeling. The other day, I was heading out to a job, signing drove by a house that we had painted, and I saw the homeowner in the driveway. I pulled over, rolled my window down, and said, "hey Jim, how you doing?" He came over, and we started talking, and he said how much his wife loved the front door. She talks about how great her front door looks all the time. That front door, we spent about three times as much time as it should have taken, getting it just right because she expressed that it was kind of an important point to her. I wanted to make sure it really looked really, you know, top-notch. And it did. And here, Tim, you know, expressed that his wife raves about it all the time. So happy about it. It's a good, good feeling. The thing that I do that probably makes the biggest difference in the quality of our paint job is I'm involved. I'm there at the beginning when the job gets started. I'm there periodically throughout the project. And I'm there at the end. So it gives me a chance to see it being done, make sure it's being done the way that I want it done, and look it over when they're finished to make sure that nothing was missed and everything turned out just the way I wanted. Then I'll walk around with the client as well— first of all with my guys, all eyes on it, seeing if we can find anything that we missed. Once we're satisfied that it looks great, I'll walk around with the client and have them look it over and make sure they're happy. So that's probably what makes the difference. We just did a job for a really nice lady by the name of Virginia who was deathly allergic to so many different things, paint in particular, and even though we use very low VOC paints all the time, she was worried that she was going to have a problem with it. So we went to a Benjamin Moore product called Ecospec, it's a zero VOC paint, and we brought a gallon over, put it in a room where she could go in there and smell it every so often and make sure she wasn't going to have any problems with it. After a few days of that, she determined that it was fine, and we went in, painted the entire interior, and she didn't have a problem at all. It worked out real well. I think probably the most important thing to ask is if they have workers' compensation insurance and to ask to see the certificate and call the company because it's quite possible that they can come up with a certificate but maybe they've not made their premium payments in a couple of months and it's lapsed. If there's an accident on the job and they don't have workers' comp, it can be devastating for the homeowner. So that would be the first thing they'd want to make sure. I believe it's the fact that I'm involved with the paint jobs from the beginning to the end. Most companies, I don't think the owner is at the job site daily, supervising, checking on the quality, making sure things are being done the way that he wants done. I think that's really what separates us from other companies.

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