Diamond Certified Video Reports

Ryan & Ryan Construction, Inc. in 5 Useful Answers

• Play from Beginning
• How did you get into this industry?
• What are some of the key things your company does to deliver high quality?
• Tell me a short story about an interesting job or customer.
• What should potential customers know about you and your team?
• Tell us a short story about one of your team members.

Ryan & Ryan Construction, Inc. - Diamond Certified 5 Useful Answers - video transcript

. Thank you. . Dan, I got into the industry, and because my brothers asked me to be one of their sales people, and I was out selling and helping bring in business. Covet hit, and we are no longer going out business to business, so I came into the office and I became more of their executive assistant, so no more outside sales. I am indoors with the brothers. What they do is they communicate with each other from the time we arrive in the office until we leave the office. So they, the project manager, will discuss with all of us what project they're working on and what they need to do to get through the day, to get their list checked off. We collaborate. We might have calls from customers wanting to have updates, so we're constantly asking the project manager where they are and how they're doing, and that they need anything. If they need us to order material, there's a whole team of us that are behind the scenes trying to help that client get to their end goal. At the end of the day, we again have a meeting and discuss what did get completed, what needs to be done for the following day, and we make a list. Then we send out emails to our workers and let them know which project that they're going to be going to the following day, and we take it from there. If there's any emergencies for all on board, and we're helping the customer. At the end of the project when we've hit all that needs to be done, we do a final walk-through. At that point, we're either, you know, going our separate ways, or if there're still a couple of things that the customer wants done, the whole team goes straight to the job, and we get it done in a timely manner. We want them to be a hundred percent satisfied with their job, and we want to be able to go on to the next project without having to have any worries from another job that we haven't completed. So we're all on board at all times taking care of each customer. So we have a lady Anna that we have been working on her house off and on for the past 10 years. So she has little projects that she wants to have done, and she calls us. She has a really unique way about her. She's, we feel like she's family. She comes in, she loves, we have five dogs in the office, and she brings all the dog treats. She brings us cookies as she calls us just to check in to make sure that we're doing okay. She just feels like family at this point. She's an amazing lady and just fun. Her energy is so contagious. She's humorous and she's understanding. She understands the business. And if we don't have the time to do her little job but she might have like a handyman type job, she understands. She'll wait for us to get through whatever we have. So she's a long-term customer that we absolutely adore and consider her like family. So what they should know is that Gary and Chad are brothers, and Gary started the business over 25 years ago and brought brother Chad in. They are still pursuing their passion. They're helping clients with their design, helping them create elegant homes and their buildings. They take great pride in their work. It reflects their integrity, which they demonstrate every day on their professional and personal life. They're excellent craftsmanship. Chad is one of the best. He does a lot of the estimating, going out to jobs, but Chad prefers to put on his work belt and go and work. But he's needed in other areas at this point. But Chad has a great passion for his design and helping customers achieve. So he's a great role model for our workers and he's hands-on showing them exactly what it takes to be an excellent craftsman. They're in it for the long run. They're here, you know, six to seven time days a week. They care about their customers. They care about their employees. And it's we're here in San Mateo County where we were raised, and our reputation is important. They make sure that we do what we say we're gonna do, and they build great relationships. And just like the last customer that I told you about, they become family. So we're really prideful of that. We take such good care of our customers and vice versa. It's an amazing place to be. Their greatest resources and their experience of network with their seasoned professionals make us stand out with our competitors. I don't know that you can compete with that. We have just years of experience to be able to accomplish what our customers are seeking. So we have Joel in Salvo, and he's been with us from the beginning of the Ryanarine construction. We met Joel over 40 years ago. He was one of the kids that played with the Ryan brothers at school and we played sports together. When they started their business, they realized that Joel would be a huge asset. He has a lot of experience in the industry. His customer service is off the chart. Everybody loves Joel. They call him. They always want his cell number to talk to Joel, and he answers every question. His communication is one of the best. He has a great sense of humor, and his eye for design is just incredible. He'll even talk to designers and say, well, why didn't you think about doing it this way? And he'll give designers ideas on maybe changing the plans. He's well respected. He runs the commercial. He runs the residential. He's the project manager. Joel wears so many hats in the office and at the end of the day he's our friend, and he's one of the best in the industry. We're just really fortunate to have him here with us at Ryanarine. He's amazing. .