Diamond Certified Video Reports

Robb & Messer Moving and Storage in 5 Useful Answers

• Play from Beginning
• What inspired you to start your business?
• What are some of the key things your company does to deliver high quality?
• What should potential customers know about you and your team?
• What makes your company different from the other companies in your industry?
• What’s the favorite thing you enjoy about the work that you do?

Robb & Messer Moving and Storage - Diamond Certified 5 Useful Answers - video transcript

So, my partner, Kyle Messer, and I felt like we could change the moving industry through a few different factors, one being completely transparent through communication with our customers. The next being honesty, you know, being honest from the very beginning to the very end of each move, and then communication, you know, following communication from the beginning stages of when customers are looking for a mover to the very end after the completion of the move. We want to maintain communication every step of the way. So, we maintain attention to detail. Each one of our customers is going to be different. Being in the industry of change, and we have outlined a procedure from the very beginning contact with our customers to following through at the end of each move to ensure that we've maintained the high-quality standard we represent. I think it takes a genuine effort through the teamwork from our movers, all the way to the communication from our move coordinators, and the organization of our customers as well. So, we want to just maintain that high standard from the very beginning through on and throughout till the very end that my partner Kyle Messer and I have a combined 35 years of experience in our industry. We have multiple levels of officials in place to address each need and want of our customers. There are checkpoints in place. There are protocols in place to ensure that each one of our customers' needs, wants are communicated, and then followed through to complete the most successful move. So, our company, we feel that we are very communicative throughout the entire moving process. We have several checkpoints in place to ensure the high-quality standard we want to achieve, really starts from the beginning of the moving process, outlining each one of our moves, maintaining positive communication and transparency about each one of the moves that we perform, and then following through at the end of each move to ensure that we have done our job correctly. And if we haven't, we would like to hear about it so that we can improve on our future moves. So, I enjoy how each day presents different scenarios. Each move that we engage in, each customer is going to have different requests, different desires on how the crew should address their move. So, our job as a company is to be completely transparent with our customers on the services we can and the services we cannot do. We do pride ourselves in our communication from the very beginning of the move process throughout the journey and then even after the move process. We want to hear about how well our crew performed on moving day, and that should reflect the structure and the outline presented in the multiple channels that we have created here at our company.

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