Diamond Certified Video Reports

Perfect Star Heating and Air Conditioning in 5 Useful Answers

• Play from Beginning
• How does your company keep its customers during the COVID pandemic?
• How did you get into this industry?
• What's your favorite book that you've read in the past couple of years? Why?
• What’s the favorite thing you enjoy about the work that you do?
• What are some of the key things your company does to deliver high quality?

Perfect Star Heating and Air Conditioning - Diamond Certified 5 Useful Answers - video transcript

Well. With COVID, we went and we started our contactless process where we had our technicians go to your home. They would obviously wear masks, wear gloves, wear booties to keep the floors clean. But they didn't have to be there. So, they could gain access and do what they needed to do while the customer was wherever they needed to be, sometimes in another room or outside of the house. As far as payment went, it was contactless as well. It was all through our software that we use in our company to receive payment. So, it was really just an awesome thing that one of my team members set up, our contactless service. Wow, I fell into the industry by chance. So, I actually was working at Kelly Moore paints and making eight bucks an hour. And I called on a newspaper ad for a duct cleaning job, right? And I drove out to Martinez on my lunch break from Antioch, and they hired me on as this duct cleaner. I had to use my own truck. They gave me a hat and a polo shirt and said, "Here you go." And they paid, basically commission. And it brought me into the industry, let's say, and kind of learn what not to do because that company actually was not a very good company and they were actually shut down. But I only worked there for a short period of time. And then, I started working for someone else who's actually my mentor in the trade. I worked for him for a number of years. And here we are today, you know. Well, I like the slight edge. I think it's a really easy read, and it's a short book. I'm more of a short kind of book kind of reader because I usually listen to books now on Audible. So, but the last book I read was "The Slight Edge" over the last couple of years. And it's just one of those books that just really takes you home. It takes you back to basics, teaching you how to... Teaching me how all the little things add up to the big things, you know, like brushing your teeth every day and making your bed and doing all those little things will get you to where you want to go. It's a really good read, and I like it. I actually have bought that book for a couple of my teammates, you know, my employees. I love rubbing elbows with my technicians, and I love being with my clients. But the greatest thing is when you can take someone, that was... the house was so messed up, or the system was so bad, and you're able to like reconstruct it, rebuild it, and get them comfortable again. Get them cooling or heating or both, whatever they needed. And it's a really good feeling when you turn that system on and everything works the way you said it would work, you know? Especially we've had some heat waves recently, and it's been really, really hot. Unbearable, where we've had some clients go to the hospital in an ambulance because it was so hot. So, you know, I love... I love taking care of people. Obviously, one of the most important things is the ongoing training, so we bring in outside trainers into our business in the morning. And we have morning trainings with distributors or technical people to keep us ahead of the curve when things are changing in the industry because they're always changing. On top of that, we don't... I'm not one to pay my guys commission as far as my installers. They work on an hourly basis, so they're not in a rush at your house trying to get in and out in a super-fast time. They're just trying to do the best job they can do. And we're a no change order company, so our clients, once we give them a price, that's the price. If we miss something, it's on us. We have to handle it, and we do that sometimes where we have to do extra work that was not part of the deal, but we missed it.