Diamond Certified Video Reports

JC Garage Door Center in 5 Useful Answers

• Play from Beginning
• What type of precautions does your company take to ensure client safety
• How did you get into this industry?
• What’s the favorite thing you enjoy about the work that you do?
• Tell me a short story about an interesting job or customer.
• What should potential customers know about you and your team?
• What are some of the key things your company does to deliver high quality?
• How does your company keep its customers during the COVID pandemic?

JC Garage Door Center - Diamond Certified 5 Useful Answers - video transcript

We're taking the time to teach the customers about the doors, the products that we sell, and, uh, explain how they work. That's, um, maintenance—the customer has to know because they don't know that much about doors. They only know that they go up and down. Mechanicals and, uh, the maintenance are important for them—for the door. Imagine just the key to your door can make the rest of the year a door working in main conditions. Okay, so I think that's a principle that is important. They need to know about the problem because I was a superintendent at the time. Then, I lost the job and started looking for a job. By accident, I bumped into garage doors and after I started getting out into it, I started liking it because my background is engineering, so I like mechanical things. I see that I can be making improvements to the door—how to put a door together. And that's how I got into it. I fell in love, and I've been doing it for the last 32 years. Okay, my favorite thing is helping people. Okay, making a decision sometimes, uh, what kind of door they should put in their home. I'm only helping them by giving information. They're the ones who are going to make the decision about what they're going to put in there. And then, when we see the difference—uh, uh, by getting in the morning, seeing that door, the existing door, and then when we leave in the afternoon, the house, the whole house looks different. That made me feel really good about my job and that I delivered something to help people make their house look more beautiful. Okay, this is a job that we did in, uh, in the Sierra Vallejo. There was an old couple. They had two doors, and they had a two-story house. They had an interesting problem. They had a post and a way. They called in other companies, and every one of them wanted to alter the opening of the doors. The lady wasn't like that idea. So, when we got called and I showed up over there, I got my tape and I started taking the measurements. And, uh, I came up with the idea that we could do the work without making any alterations. The only thing we had to do was find another way to install it. And that's when my mind started working. I used my knowledge about engineering, and, uh, we were able to do the job and put those doors in without altering the opening. The doors functioned perfectly. And it's—it's—people, when they see those doors, they say, "Wow!" They’re amazed at what I did with the idea, but it’s only when you make your mind work and then see whether you can do it. Okay? And those doors, we installed them about six years ago. We’ve never gotten called back yet for a problem. They need to know that we are a family-owned business. The whole family is involved in the business, and we operate every single part of the business—installer, salesman, office staff—with family. All of them are self-related. So, yes, and that's why I think that's the best way because everybody puts their best effort into making the company better and to satisfy the customers because, for us, they're really important. And, I think that at the end, the result is that, after 12 years of the business, we’re still open and with a lot of good reviews from customers. Not cutting corners—cutting corners in the industry, in any industry, is probably a bad thing to do. The door comes with one way that has been engineered to work. You're not supposed to cut corners and do it your way, and then, you know, at the end, it’s not working properly. That’s just asking for trouble, and that’s going to show up right away. So, when we install a door, we make sure everything we’re supposed to do, we do. We’ve got it, and, uh, either we test it and re-test it. There are a lot of companies that don’t do that—they just put it on and run. We stay, and then we talk to the customer, explain to them how they work. And that's important. So, if you want something to keep working, install it right. And that's just, I think, the key to it. Okay, we follow the tips that we receive from Coda and, from, you know, from IDA and OSHA. So, we follow those. When we get into a house, we always use a mask. When we’re working in a garage, we use a mask. When we’re talking to a customer, we, uh, keep our distance. When we touch anything, we disinfect it. We carry towels for that purpose in our trucks. We have sprays in case we do something. And when we deliver—example, when we install an opener, we give the customer the remote control. The remote control is in a bag. We don’t touch the remote control. It’s in a bag when we deliver it to them. And then we carry hand sanitizer in our trucks, too. So, we try to follow the precautions. We have—and the whole team is vaccinated now. And, no, we’ve been lucky that we haven’t been infected and we don’t infect anybody else either. So, and, uh, you know, we also look up what the CDC has to say about the new steps that are coming out.

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