Diamond Certified Video Reports

Gruber Painting in 5 Useful Answers

• Play from Beginning
• How did you get into this industry?
• What inspired you to start your business?
• What’s the favorite thing you enjoy about the work that you do?
• What are some of the key things your company does to deliver high quality?
• What should potential customers know about you and your team?
• Tell us a short story about one of your team members.

Gruber Painting - Diamond Certified 5 Useful Answers - video transcript

Um, well, it started out at a young age, almost first job. Uh, my father was a general contractor, small general contractor, you know, just doing remodels and smaller projects, not too many employees of me helping. And, uh, so I've been in the construction field for, you know, pretty much forever. And then, you know, as I got older, going out on my own, I just, you know, got in with a paint crew that a buddy was working on. So, I kind of started specializing. And ever since then, I've stuck with painting since I was 18 years old, and I've been a painter ever since. Um, so I think it goes back again to my father as a general contractor. Um, you know, I always watched him running his own business. He kept things, you know, fairly small, but it was, you know, it was nice to see that he was, you know, running his own business, taking care of his own customers' projects. And I wanted to do that. And so when I originally started, I just decided, you know, I wanna, I wanna work for myself. And as time went on and, you know, my father's still a mentor, he still got his construction business going. But, you know, asking him for advice, I just kind of, I've slowly been growing it and growing it until, you know, we've got a pretty solid company. And it's just kind of gone from there. And I think what, you know, inspired me was just looking at my dad with his construction company and wanting to kind of follow in his footsteps. And then I just kept building on that. Um, you know, I would say, you know, it's, I guess, that building on why I started the business, it's being creative. You know, people just think that painting is simple and, you know, the act of painting a wall is fairly simple. But there's so much more that goes into trying to make a good company, you know, with the customer service, the quality, being able to reproduce that quality on each customer's house. And I think that, you know, building systems and building a company that people can trust is, it's fun. Um, you know, we have a pretty solid process. We've streamlined that is just every aspect from, you know, from getting you an estimate to accepting a proposal, to the crew showing up, to completing the job, to even follow up afterwards. You know, we've just been creating systems and processes and it's really rewarding to see everything work so that we know that everything is going to be, you know, what we expect, what our customers expect every time. So it's processes, I think that the key to quality and quality every time, you know, quality on every project is being able to reproduce, you know, the same results by following these processes. As you know, we have everything streamlined from the sales process so that we know that, you know, the quality there, you're gonna get your quote on the spot. Um, you can accept it digitally, you'll get a call the next day for scheduling. Um, and then when the crew shows up, they've, they've got detailed work orders, they've been issued their colors, we have a whole color approval process and so it just goes on even to the final walk through. We have a whole system we follow and so when every step along the way is basically predetermined that everybody knows what to do and that guarantees that the results are going to be quality for everybody. And also, if for any reason the results aren't there, they're not what was hoped for, we go back right away, we get a call and somebody's got an issue and we're back right away and we just don't stop until the results are exactly what they should be. I think they should know that you know, essentially we care, um, we are, try our goal is to make every customer happy. Um, and I think it's everything that goes into that from the quality of work to a non-stressful experience of working with us. And I think that everybody on our team is on board with that and we're all trying. We, you know, with our final walk-throughs, we come back and we debrief on every project and if we ever have a customer who's not completely satisfied, everybody on the team is concerned about it and we're still trying to get better and that customer, what can we do to make them completely satisfied? And I think that's something that really does differentiate us from other companies because I feel all the way from myself, down to our administrative team, you know, through the estimators all the way down to a more inexperienced helper on the crew, they, they learn right away that, wow, everybody here cares and that's the way this company works. And so I think from top to bottom, everybody cares about the customer experience and everything that goes into that, you know, the quality, the stress-free process and, you know, just producing a quality work that's going to last and the customer knows it. Um, so yeah, the one that comes into mind is we've got someone who's been working here about working with us about three and a half years, um, and he, his name is Eric. If you get an estimate from us, you might meet him, that's what he does or you might meet him, that's what he does now. He's, uh, an estimator, goes out on site but he actually started um, just came in the door saying I know how to paint but I've got still got some stuff to learn and right away, you know, me and him got along when I first interviewed him and I could tell he was, you know, the kind of guy wanted to work here and you know, he started on the cruise worked his way up till we realized, hey, this guy, you know is getting better and really showing us what he can do. He ended up, you know moving on up to running projects, um, on his own, keeping customers happy. We had him, you know, we realized how happy customers could be, I mean on top of doing the good work and caring about their, you know, the process in them and how it impacted them. I mean he was also just a nice guy, a very nice guy and so it just kind of kept moving on until eventually we were like, hey, you know, you're so great with customers and you, you know how to do the job. So he is experiencing how to do the job that then it kind of moved up and we brought him onto the sales team and, um, he's going out, he's a great estimator, he offers great advice because you know, whether someone hires us or not, we've got estimators showing up to the house who know what they're doing as well so they're going to be able to guide people and what they need to do, what's the right thing to do and also know what it takes to get the job done right and uh, and that's Eric, you know Eric, he's very well-rounded and I think he's just a good example of you know him and everyone else on our team. I mean he definitely knows what he's doing and he cares about you know, our customers.

Gruber Painting is presented in these Diamond Certified Resource Category Reports