Diamond Certified Video Reports

California Heating and Cooling in 5 Useful Answers

• Play from Beginning
• What type of precautions does your company take to ensure client safety?
• What does Helpful Expertise mean to you and your team?
• What are some of the key things your company does to deliver high quality?
• What are the handful of questions shoppers should be asking companies in your industry before they buy?
• What should potential customers know about you and your team?

California Heating and Cooling - Diamond Certified 5 Useful Answers - video transcript

Thank you. All right, so some of the precautions that we take to ensure client safety. It's going to be based around two ends. Number one, we all have to deal with the pandemic, as you know, everybody went through that. So, in that sense, uh, we do have our technicians who go into people's homes are vaccinated. Um, masks aren't so much required the way they used to be, but anybody who does suggest or ask that we wear a mask, we always have those on hand as well. Um, so that's going to be one thing. The other thing is going to be just uh, helping the customer avoid, you know, the hazards around the work that we do. So, uh, when our technicians are out there A lot of times they're dealing with sharp Metals, uh, we have open electric circuits, things like that. So we always do try to let them know, you know, the things that we're going to be working with try to set up somewhat of a little bit of a barrier. Um, ask them not to get too close. A lot of times, you know, they do want to see, they want to have questions. So at any point we will allow them, you know, to come in, but we do try to have them, you know, avoid those areas because we are dealing with some hazardous materials, glass or I'm sorry about glass but gases, um, and like I said sharp Metals a lot of times open areas in the home and in electric circuits. So we do want to make sure that they're avoiding all of that to prevent any kind of harm to them. Uh, so helpful expertise to us is going to also be you know sitting around two things, number one is going to be the training that our guys have gone through, um, they are experts in their field, um so that's going to be one thing. The other thing is going to be in terms of educating the client or customer in regards to um what we're doing, uh some of that's going to be basic maintenance but a big part of it a lot of time is just newer technology, uh, when it comes to heating and AC so many things now, uh with the Smart Homes and all that are linked to the internet, our thermostats are getting more and more complicated, so we do like to go over things like that with them teach them how they can set their system up to turn on and off when they aren't home for those ones that are internet hooked up, uh and then just teaching them, you know, some little basic maintenance primarily, you know how to get to their air filter, how to swap it out, how often to do that and the things along that range. Uh, so deliver high quality we are always, um looking at the higher quality materials, uh, everything that we buy is going to be brand new for the home we're not going to be reusing Parts, uh, when fixing somebody's system, uh. Not only that, we do like to buy from reputable Brands, we aren't, you know, just going to cheat to try to get you the lowest possible cost, we do want to get to a low cost but with a quality product, so that is going to be one thing that we really do to you know ensure. Well, in regards to the company that you're hiring, you definitely want to make sure that they are licensed, uh, that they are licensed contractors, not just somebody who claims that they know what they're doing and going in. You also, you want to make sure that you know they they can be held accountable in that sense, uh another thing that I definitely recommend all uh clients ask is you know whether or not the work that they're going to be done is going to be permitted, uh, and not only that but who is going to be pulling the permit. Um, with any kind of equipment changing home permits are required by the cities or the counties, uh, not all companies will get those permits, most of the time the permits are required whether it be by the company or by the uh client, however, what a lot of clients don't know is that when a company asks the client to pull the permit the client then becomes liable if anything is not up to code as opposed to the company doing the work, so we will always do that on our end to make sure that you aren't held liable for the work that we do. Uh, something they should definitely know about us and our team is that we are a you know small family-run business, uh, our customers mean everything to us, we aren't just some extension of a global chain, uh to where you know corporate doesn't care so much about the little guy, we, you know our our livelihood is based on how happy we make the customer, so that is going to be our number one priority, uh, that is the reason that we make sure that we hire people that are experts in their field and you know combine I would probably say we have over a Century's worth of experience. Uh, so that that's going to be the main one right there is that we are a close-knit group. Um, and this is our livelihood so all we care about is making you happy because it keeps us going.

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