Well, all of our team members are vaccinated, and we wear masks while we're on the job. If the client requests it, we will wear booties or take our boots off. So, in terms of health precautions, we do that. Also, if there's going to be a lot of dust, we'll mask with plastic around the area, like if we're doing a small tile job or something like that. And if there's any possibility of danger, like we had a stairway one time which was on a hillside, we'll put caution tape in the area to prevent any accidents. So, all those precautions are taken. It was basically an old-fashioned apprenticeship, which is rare in the modern era, but I kind of fell into it when I was working in the Chicago area in Evanston and got a job with my landlord just kind of as his right-hand man. He happened to own eight different properties at Evanston for Northwestern University students, and he was managing his own properties and maintaining them, and he needed help. So, I started doing that. After about six years on the job, it was basically like an old-fashioned apprenticeship. So, I just learned on the job. And then, when he sold most of his properties, I needed to keep working and I had all the skills. So, I just put out my shingle and the way I went. It was basically necessity in that I needed to find work, and I had been doing this. It was a pretty smooth transition actually because having worked for him for six years, I knew a lot of people, our clients, and I just started working by putting my shingle out and advertising, and it just started blossoming from there. Once I started getting known, more people started coming to me. I kept advertising, expanding my advertising, word of mouth, and pretty soon Diamond Certified in the Bay Area found out about me, probably from my other advertising, I'm imagining, and they needed a handyman on their roster. And I was the first one, so I think I was the only one for the first, I don't know, several years. And that brought me a lot more customers. And then that, and word of mouth just kept on going. So, it was basically a necessity that started out, and then I just enjoyed it and kept doing it, and word spread. So, here I am. The favorite thing is making people happy by helping them fix practical things in their home using the skills that I've developed and seeing them just brighten up. Sometimes from some of the smallest things, which is actually where my motto came from fixing the little things that make a big difference. Which came from my clients because "Oh, it's such a small thing like you fixed my door handle or the towel rack in the bathroom that's been off for five years, and it's a small thing to me but it's a big thing for them." And that really gives me a lot of pleasure and satisfaction helping them make their life better. So, that's a great thing, that's probably my favorite thing. But also making my schedule, being able to choose the jobs that I want, traveling to different places, meeting new people. I always have interesting customers, I like meeting people, I like forming a relationship with them professionally and getting to know them. So, all those things contribute to making this a great job for me. Well, given my clients feedback, reliability would be number one, which is where the name came from because people would say, "Wow, you're very reliable." So, we make sure that we finish jobs to the customer's satisfaction. Customer relations, I think, is another good point. We make sure to have good communication. We're polite, respectful, and we listen to the customer. So, whatever they want is what we do. And so, we'll check back with them during the job, we'll give them feedback, communication, if unexpected things come up during the job, which sometimes happens. And making sure that whatever they're asking for gets done to their satisfaction. So, we keep going back and forth when necessary with them. Generosity, I would say, is another thing that we contribute that others may not, in terms of giving tips on the phone. Sometimes people will call and I'll give them advice that maybe they can fix it themselves and they don't have to call me out. So, rather than just go out there and do it and charge them for something that they might have been able to do themselves, I'm happy to give them some advice. If they can save some money, then they'll be happy, and maybe they'll call me back again. So, whatever I can do to help the customer.
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