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West Coast Windows and Doors, Inc.

Windows & Doors
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Alameda  Contra Costa  Solano Counties
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West Coast Windows and Doors, Inc.
406 SURVEYS
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  • Rating
16 CONSECUTIVE YEARS
SINCE FEBRUARY 2010
CERT 1616

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406

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 406 SURVEY RESPONSES

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

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West Coast Windows and Doors, Inc.
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Diamond Certified Video Reports on West Coast Windows and Doors, Inc.

Diamond Certified Researched Articles on West Coast Windows and Doors, Inc.

researched article

A recent residential project by West Coast Windows and Doors

West Coast Windows and Doors, Inc. provides and installs energy-efficient window and door upgrades for residential clients in Contra Costa and Alameda Counties. The Concord showroom carries products from top manufacturers and is honored to be an Andersen Circle of Excellence Dealer and an Anlin Factory Direct Dealer.

Owners Richard Beil and Kelly Mullins are involved in every aspect of West Coast Windows and Doors’ day-to-day operations, from a client’s initial contact through installation. “I want our clients to be reassured that customer satisfaction is our top priority,” says Mr. Beil. “Accountability starts at the very top, and until I know my customers are absolutely satisfied, no job is complete.”

To learn more about West Coast Windows and Doors’ services, Ms. Mullins invites potential clients to visit www.westcoastwindowsanddoors.com or call and make an appointment to visit the company’s showroom, where they can meet the owners and view their potential projects. “We’re extremely proud of our team, a group of dedicated individuals who enjoy their work and our clients,” says Ms. Mullins. “Our team is exceptional. Richard and I are fortunate to have a group of dedicated employees that mean the world to us!”

“We believe in offering personalized service to our clients. We want our customers’ experiences with us to be overwhelmingly positive. Our ultimate goal is to earn their trust and provide products and services that give them years of enjoyment!”

If you’re having windows replaced, make sure you know who’s coming to your house to do the work. Many window contractors don’t use their own employees as installers, instead subcontracting the work. Even if the contractor is insured, it doesn’t mean the subcontractors are.

“Make sure the contractor you’re doing business with is fully and properly licensed and experienced, and has the proper insurance,” says Richard Beil of West Coast Windows. In particular, he says, check that their workers’ compensation insurance is enforced and their contractor’s license is valid and not suspended.

Another priority, especially important in this economy, is longevity. Mr. Beil recommends you show preference for companies that’ve been in business for some time, with long-serving employees and a good track record for reliability. “It's pretty evident that a company that’s been in business for a long time is more likely to remain in business, because they’re established both financially and in their market place,” he says.

Mr. Beil also advises care when evaluating competing products. Options that may come standard with one product cost extra with another, so comparing apples to apples can prove challenging to the uninitiated shopper. “Basically, make sure you're getting the product you think you're getting,” he says.

Before buying windows for your home, consider asking the contractor these questions:

• Do you have any unresolved or unanswered complaints at your local Better Business Bureau or the California State License Board?
• Are you properly licensed with the California State License Board?
• Do you offer lifetime/transferable warranties?
• Are your installers bonded and certified?
• Do you have liability insurance?
• Are you classified as a window glazing contractor or just a general contractor?
• Do you have references in my neighborhood?
• How many years have you been in business?
• Do you service what you sell?
• Do you have factory-trained installers?
• Do you buy factory direct?
• Are you a Circle of Excellence Andersen Dealer?

Many business owners nominate themselves to be the "face" of a company. Often, they're a highly visible presence during the initial sales phase, but they disappear from sight once the deal is closed.

"I'm a hands-on owner," says Richard Beil of West Coast Windows and Doors, Inc. From first contact through installation and follow-up, he's integral to the day-to-day operations of his company. His presence reassures customers that accountability starts at the very top, and that customer satisfaction is priority one. Until that happens, he says, no job is considered complete.

Drawing on his experience as a general contractor, Mr. Beil opened West Coast Windows and Doors in 1991. Now, he says, it's one of the area's leading window and door experts, and with many long-time, loyal employees, the West Coast Windows team is an impressive repository of knowledge, skill and experience. "We're also a factory direct buyer and a Circle of Excellence Andersen Dealer," adds Mr. Beil.

According to Mr. Beil, much of the company's new business comes by way of referrals from customers who've been impressed by his team's knowledge and experience. Being owned and operated by a local family, he says, has helped the company win the trust of its growing customer base. Mr. Beil is also a strong proponent of what he calls "upfront, straightforward pricing without any gimmicks."

If you simply wish to beautify or update your home, West Coast Windows has a full complement of products for every taste, says Mr. Beil. The company can also recommend top-of-the-line, eco-friendly products to increase your home's energy efficiency, lower its utility bills and improve its overall environmental profile. That can include deflecting UV rays in the summer, retaining more heat in the winter and minimizing your use of electricity and fossil fuels.

Owner, Richard Beil-West Coast Windows and Doors, Inc.Owner, Richard Beil

Diamond Certified Researched Capabilities on West Coast Windows and Doors, Inc.

Service Area

The East Bay
Serving the East Bay Area, Including Alamo, Danville, Blackhawk, Concord, Martinez, Pleasant Hill, Lafayette, Orinda, Moraga, Walnut Creek, Pleasanton, Pinole, Hercules, Montclair, Rockridge

Main Services

Windows
  • Replacement Windows
  • Window Installation
  • Window Repair
  • Window Replacement
Doors
  • Closet Doors
  • Door Replacement
  • Entry Doors
  • Exterior Doors
  • French Doors
  • Interior Doors
  • Patio Doors
  • Shed Doors
  • Sliding Doors

Additional Services

Sales & Installation of Windows
Sliding Patio Doors
Entry, Interior & French Doors (Contractor & Retail Sales)
Security Screen Doors
Retractable Screens

Company Info

Hours
Mon
09:00 am - 04:00 pm
Tue
09:00 am - 04:00 pm
Wed
09:00 am - 04:00 pm
Thu
09:00 am - 04:00 pm
Fri
09:00 am - 04:00 pm
Sat
Closed
Sun
Closed
Closed
Mon – Fri: 9am – 4pm
Website
Contact
West Coast Windows and Doors, Inc.
1112 Willow Pass Court, Concord, CA 94520

Capabilities Table

Company Name
West Coast Windows and Doors, Inc.
Phone Number
DCID Number
DCID9256811776
Managers
Richard Beil and Kelly Mullins, Owners
Years in Industry
30+ (Mr. Beil), 15+ (Ms. Mullins)
# of Employees
7
License
890083
Memberships
Angi, Better Business Bureau, Bay Area Consumers’ Checkbook
Insurance
Liability Insurance,
Workers' Compensation
Founded
1985
Customer Type
Residential

Certifications & Awards

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Brands

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Key Factors

West Coast Windows and Doors, Inc. Residential Only
Residential Only
West Coast Windows and Doors, Inc. Free Quotes & Consultations
Free Quotes & Consultations
West Coast Windows and Doors, Inc. Free Estimates
Free Estimates
West Coast Windows and Doors, Inc. Live Phone Call Answers
Live Phone Call Answers
West Coast Windows and Doors, Inc. Video Calls Available
Video Calls Available
West Coast Windows and Doors, Inc. Wi-Fi Available
Wi-Fi Available
West Coast Windows and Doors, Inc. Green business Practices
Green business Practices
West Coast Windows and Doors, Inc. Worksmanship Guaranteed
Worksmanship Guaranteed
West Coast Windows and Doors, Inc. Showroom
Showroom

Select Photos From West Coast Windows and Doors, Inc.

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West Coast Windows and Doors Inc.
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Picture of A recent residential project by West Coast Windows and Doors - West Coast Windows and Doors, Inc.
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West Coast Windows and Doors, Inc. Website and External Feeds

FAQs

By West Coast Windows and Doors, Inc.

How long will the entire process of ordering and installing my new windows take?

What types of windows are available?

Which do you recommend?

Are your installers employees or do they work for themselves?

Why should I replace my windows before other home improvement projects?

West Coast Windows and Doors, Inc. Ratings and Survey Responses

diamondcertified logo
West Coast Windows and Doors, Inc.
406 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
16 CONSECUTIVE YEARS
SINCE FEBRUARY 2010
CERT 1616

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Phone Survey Responsesfrom 406 Verified Customers

Tania Y.

I couldn't recommend them more. They met all of the needs I had and answered any and all questions. They also offered some services that others couldn't, because I have an existing structure, and I wanted new construction windows put in.

Verified Customer of West Coast Windows and Doors, Inc., 1 of 406

10 Quality
Yes Loyalty
John O.

They can be trusted, and they really know what they're doing. When the people come to do the work, they clean up well. They don't leave a mess. They're just great.

Verified Customer of West Coast Windows and Doors, Inc., 2 of 406

10 Quality
Yes Loyalty
Kathleen B.

This is a better quality door and window than others that I've seen. I am planning on using them again in the spring.

Verified Customer of West Coast Windows and Doors, Inc., 3 of 406

10 Quality
Yes Loyalty
Jim M.

I think the owner, Rick, and his sales staff are wonderful. The job was done quickly, efficiently, and with little mess. The installation technicians are so polite. They knew what they were doing. We love our windows. They are so silent and look incredible. We live in a gated community next to a parking lot. The windows exceed our expectations. They do exactly what we wanted them to do, which was filter out all of the noise. Since our installation, several of my neighbors have also used their services and purchased new windows.

Verified Customer of West Coast Windows and Doors, Inc., 4 of 406

10 Quality
Yes Loyalty
Tracy M.

Make sure you are very clear about the maintenance of what will happen on the outside of the house. They essentially ruined a number of plants, outside lighting, and outside speakers because of the scaffolding. They do say in their documentation to make sure plants are a certain number of feet away, but with more established plants, you can't really do that. I knew there would be some losses, but I feel there was little to no regard for that element. They put up their stuff wherever they wanted.

Verified Customer of West Coast Windows and Doors, Inc., 5 of 406

10 Quality
Yes Loyalty
Debbie R.

They are very professional. They've been in business a long time. I have a lot of confidence in them. They are very knowledgeable. I never have a problem getting in touch with them. They have been very responsive to my questions. They are reliable and have good quality windows. I've been happy with them. I am a repeat customer, because they're a real, quality company. Everyone involved is very professional. I've been happy with them.

Verified Customer of West Coast Windows and Doors, Inc., 6 of 406

10 Quality
Yes Loyalty
Robert S.

I would say that their customer service is really one of the best that we've experienced. I think they're fair in their prices and in their commitment to making sure that what they're installing is working right. If there's something wrong, they respond very quickly to it.

Verified Customer of West Coast Windows and Doors, Inc., 7 of 406

10 Quality
Yes Loyalty
Claudia C.

They offer really great customer service. They give you a lot of information, and they really take the time to go over all of the available options. They assisted me with selecting the two front windows for my home. They also did a fantastic job with the installation.

Verified Customer of West Coast Windows and Doors, Inc., 8 of 406

10 Quality
Yes Loyalty
David B.

I view it as a family-owned business. They're very serious about customer satisfaction. They're very patient when they're working with you, and their showroom is very important for a customer who isn't familiar with window construction. Their showroom is a big plus.

Verified Customer of West Coast Windows and Doors, Inc., 9 of 406

10 Quality
Yes Loyalty
Dorothy P.

I've recommend them to people. They come when they say will come. They do what they say they're going to do. They have good, qualified people do the finish work. They are all very professional. I have nothing but good to say. I've used them several times.

Verified Customer of West Coast Windows and Doors, Inc., 10 of 406

10 Quality
Yes Loyalty
Teena A.

I am happy with the window and want to use them again for the one in the front of the house. It opens smoothly now and I don't have to struggle. I would tell others to call them, instead of trying to do it by yourself or with some independent handyman.

Verified Customer of West Coast Windows and Doors, Inc., 11 of 406

10 Quality
Yes Loyalty
Brian H.

They did a very neat job and what they promised. Most importantly, the job was completed on time. They did have one manufacturing problem, but they were able to get it resolved in 2 days. Other than that, I didn't have any issues.

Verified Customer of West Coast Windows and Doors, Inc., 12 of 406

10 Quality
Yes Loyalty
Sandra R.

They bring out great doors that work very well. I had two sliding glass doors put in and sliding screens with them. I am able to look through the screens. The work was fantastic, and it didn't take them long to install them.

Verified Customer of West Coast Windows and Doors, Inc., 13 of 406

10 Quality
Yes Loyalty
Roger L.

Scheduling was great, they gave me a realistic timeframe from the time I ordered to the time they were installed. The scheduling was perfect. The communication with the customer was paramount. It could not have been better.

Verified Customer of West Coast Windows and Doors, Inc., 14 of 406

10 Quality
Yes Loyalty
Janet W.

The thing that made me happiest about it was that we had a difficult window, and we couldn't find anyone else who knew how to replace it. West Coast Windows and Doors was able to do that for us, and we were really happy.

Verified Customer of West Coast Windows and Doors, Inc., 15 of 406

10 Quality
Yes Loyalty
Hugh E.

They did a thorough job of measuring and making sure that everything was double-checked before they sent their people out to do the actual installation. We didn't have any problems at all. Everything went smoothly.

Verified Customer of West Coast Windows and Doors, Inc., 16 of 406

10 Quality
Yes Loyalty
Ron R.

They have been in business for a number of years, have a limited showroom and are affected by supply, just like everyone else. It is a sound business, good people, good products and they don't put in cheap stuff.

Verified Customer of West Coast Windows and Doors, Inc., 17 of 406

10 Quality
Yes Loyalty
Jose M.

They deal with mostly high-end glass and their customer service is really good. I've had no complaints and I've been using them for a while. If there's anything to be repaired, they're pretty prompt about it.

Verified Customer of West Coast Windows and Doors, Inc., 18 of 406

10 Quality
Yes Loyalty
Alison H.

I've given their name to several people already. They were just fabulous. They were very neat, and when they saw a problem with the window, it was taken care of right away. We had no trouble whatsoever.

Verified Customer of West Coast Windows and Doors, Inc., 19 of 406

10 Quality
Yes Loyalty
Joanne C.

They were very thorough in their interview, and I was very confident going in that they knew exactly what they needed to do. They made my house beautiful. The installation was better than expected.

Verified Customer of West Coast Windows and Doors, Inc., 20 of 406

10 Quality
Yes Loyalty
Tisha D.

They absolutely lived up to their word. We had a specific incident where the person incorrectly measured the door and under quoted us. They honored the contract anyway. I was pretty impressed.

Verified Customer of West Coast Windows and Doors, Inc., 21 of 406

10 Quality
Yes Loyalty
Marcell B.

They are very professional and have a competitive price. The customer journey with Richard and Kelly was great and they're very commutative. I was very satisfied from start to finish.

Verified Customer of West Coast Windows and Doors, Inc., 22 of 406

10 Quality
Yes Loyalty
Everett C.

They have great expertise. They did the job when they said it would be done, and they were very efficient. I would not hesitate to use them again. I would recommend them to anyone.

Verified Customer of West Coast Windows and Doors, Inc., 23 of 406

10 Quality
Yes Loyalty
Aaron M.

They were responsive, and the technician who came out was excellent. He explained everything, told us what we needed, and took care of it. In fact, we want him to come back again.

Verified Customer of West Coast Windows and Doors, Inc., 24 of 406

10 Quality
Yes Loyalty
Robert S.

Their service is excellent, and the people they had do the installation were very competent. If there was ever a problem, they were very quick to respond to the client's concern.

Verified Customer of West Coast Windows and Doors, Inc., 25 of 406

10 Quality
Yes Loyalty
Larry B.

I have used them multiple times. They are great to work with, their pricing is really competitive, they have a couple of great crews, and the people in the office are great too.

Verified Customer of West Coast Windows and Doors, Inc., 26 of 406

10 Quality
Yes Loyalty
Jackson L.

I would say that I was very pleased with their work. They delivered everything they promised, and they did it professionally. I have recommended them to all of my neighbors.

Verified Customer of West Coast Windows and Doors, Inc., 27 of 406

10 Quality
Yes Loyalty
Sophie P.

It's good quality, and they're honest. The only problem we had was that the communication wasn't always the best, but ultimately, I got my product, and it was great.

Verified Customer of West Coast Windows and Doors, Inc., 28 of 406

10 Quality
Yes Loyalty
Joan M.

The prices are fair, and they come when they say they are going to come. They are speedy and do good work. Everything is prompt, and they clean up after themselves.

Verified Customer of West Coast Windows and Doors, Inc., 29 of 406

10 Quality
Yes Loyalty
Rick S.

We have kind of a difficult house to do, but they did a good job with all of the things they had to deal with. We had a problem, and they worked with us to fix it.

Verified Customer of West Coast Windows and Doors, Inc., 30 of 406

10 Quality
Yes Loyalty
Alex M.

The people they sent out were very good. The workmen went out and did the job right away. They knew what they were doing and were very helpful.

Verified Customer of West Coast Windows and Doors, Inc., 31 of 406

10 Quality
Yes Loyalty
Linda R.

They are great windows. They have served me very well. There were a couple of issues, and they were right on it. I don't have any complaints.

Verified Customer of West Coast Windows and Doors, Inc., 32 of 406

10 Quality
Yes Loyalty
Julie Betti

They are a vendor with an emphasis on good quality and service. Their knowledge and specialty in the window and door business is unmatched.

Verified Customer of West Coast Windows and Doors, Inc., 33 of 406

10 Quality
Yes Loyalty
Upperton H.

It's a very good organization. They were done on time. They had a problem and fixed it right away. Overall, it was a very good experience.

Verified Customer of West Coast Windows and Doors, Inc., 34 of 406

10 Quality
Yes Loyalty
Frank C.

I have recommended them to friends. The owners are very nice, helpful, and on time. I have nothing but positive things to say about them.

Verified Customer of West Coast Windows and Doors, Inc., 35 of 406

10 Quality
Yes Loyalty
Mildred S.

All of the people were very nice and willing to go out of their way. They gave me lots of choices and went out of their way to be nice.

Verified Customer of West Coast Windows and Doors, Inc., 36 of 406

10 Quality
Yes Loyalty
Doug B.

The quality of their merchandise is excellent, and the overall quality of workmanship, which is the most important, is also excellent.

Verified Customer of West Coast Windows and Doors, Inc., 37 of 406

10 Quality
Yes Loyalty
John W.

The company was very reliable. They were good with their service, however, the sliding door I purchased did not meet my expectations.

Verified Customer of West Coast Windows and Doors, Inc., 38 of 406

10 Quality
Yes Loyalty
Karen W.

I would definitely call them to get a quote. They were very punctual, got the job done quickly, cleaned up and were professional.

Verified Customer of West Coast Windows and Doors, Inc., 39 of 406

10 Quality
Yes Loyalty
Anita R.

They were really thorough, organized, meticulous, and they took care of the problem that I had. They were trustworthy and honest.

Verified Customer of West Coast Windows and Doors, Inc., 40 of 406

10 Quality
Yes Loyalty
Christine C.

They were here when they said they would be here, and the young men who did the work were wonderful. I have nothing bad to say.

Verified Customer of West Coast Windows and Doors, Inc., 41 of 406

10 Quality
Yes Loyalty
Megan T.

Professional and very fast once they get the window to your place, they have a great staff as well. They are easy to work with.

Verified Customer of West Coast Windows and Doors, Inc., 42 of 406

10 Quality
Yes Loyalty
Peggy Dempsey

I was very impressed. The owner himself came out to do the measurements and to talk to me. The crew was very conscientious.

Verified Customer of West Coast Windows and Doors, Inc., 43 of 406

10 Quality
Yes Loyalty
Mark Brauer

The products were wonderful, and the installation was great. I can't say enough good things about them. We are very pleased.

Verified Customer of West Coast Windows and Doors, Inc., 44 of 406

10 Quality
Yes Loyalty
Lee J.

You can trust them. Their workers are competent, they're friendly and they take care of business. They are knowledgeable.

Verified Customer of West Coast Windows and Doors, Inc., 45 of 406

10 Quality
Yes Loyalty
Frank M.

They were good and showed me the best product for the best price. They have a good selection of products and fair prices.

Verified Customer of West Coast Windows and Doors, Inc., 46 of 406

10 Quality
Yes Loyalty
Martin M.

They have good service. The installation crew was professional, they cleaned up really nicely, and they got the job done.

Verified Customer of West Coast Windows and Doors, Inc., 47 of 406

10 Quality
Yes Loyalty
Miguel B.

They were great, very efficient, very punctual, very clean, and they did everything in a very professional manner.

Verified Customer of West Coast Windows and Doors, Inc., 48 of 406

10 Quality
Yes Loyalty
Philip P.

They were knowledgeable and had the best expertise out of the various window companies that we got quotes from.

Verified Customer of West Coast Windows and Doors, Inc., 49 of 406

10 Quality
Yes Loyalty
Valerie B.

The windows themselves look wonderful. The contractors who did the job were very pleasant, and they cleaned up.

Verified Customer of West Coast Windows and Doors, Inc., 50 of 406

10 Quality
Yes Loyalty