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Thompson Construction, Inc.

Contractor - Remodeling & Additions, Kitchen & Bath Contractor & Contractor - Design & Build
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Marin  Napa  Sonoma Counties
Diamond Certified Company Report
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Thompson Construction, Inc.
47 SURVEYS
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  • Rating
12 CONSECUTIVE YEARS
SINCE OCTOBER 2013
CERT 2063

Diamond Certified Ratings Dashboard

47

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 47 SURVEY RESPONSES

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

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  • Diamond Certified Video Player
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Thompson Construction, Inc.
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Diamond Certified Researched Articles on Thompson Construction, Inc.

researched article

Thompson Construction recently completed this kitchen remodel.

Thompson Construction, Inc. provides a wide range of general construction and remodeling services for residential clients in Sonoma, Marin, and Napa Counties. In addition to remodeling kitchens, bathrooms and living spaces, the company has the capabilities to handle new construction projects (new houses) from start to finish; build room additions and exterior structures such as decks, patios, and pergolas; and more.

Owner Dennis Thompson says Thompson Construction’s status as a family-owned and operated company has allowed the company to develop and maintain a loyal clientele base. “I work alongside my three sons, Nick, Kyle and Chris, and our clients really like seeing that. They always comment about how nice it is to see a father and his sons working together and getting along. The family aspect of our company definitely sets us apart from other contractors.”

Thompson Construction is also known for its troubleshooting abilities, which Mr. Thompson says is crucial for ensuring total customer satisfaction. “I’m very experienced at coming up with effective solutions to problematic situations. I’ve never had a complaint, and that’s because if there’s anything wrong with my work, I’ll make it right one way or another.”

“My mission is to build long-standing structures as well as long-term client relationships. I utilize my experience and expertise on every job, and that gives my clients confidence in my ability to bring their projects to successful completion. Their needs always come first, no matter what.”

When taking on a kitchen remodeling project, it can be helpful to have your contractor help you choose appliances.
Choosing new appliances for a kitchen remodel can be a stressful endeavor—not only is there an overwhelming number of options available, but factors such as budget constraints and disagreements can come into play as well. According to Dennis Thompson, owner of Thompson Construction, Inc. in Healdsburg, having your contractor help you choose appliances can make the process easier and ensure positive results. “A contractor’s input can definitely benefit homeowners when it comes to picking out appliances, whether in terms of design practicality, budget or serving as a third party to settle disagreements.”

One way in which a contractor’s help can benefit customers is in regard to kitchen design. “In many situations, the practicality of the appliances being purchased can depend on the design,” says Mr. Thompson. “For instance, if a particular model of refrigerator doesn’t fit the kitchen’s layout, it can result in issues like the door hitting a cabinet. Another important decision to make is whether you want a microwave with a hood attached to the bottom, located over the stove. Some people absolutely do not like micro-hoods, in which case the contractor has to make room for the microwave in the cabinetry design.”

Another way a contractor can benefit homeowners is by helping them stay within budget constraints. “Some homeowners are insistent on having the same brands for all their fixtures, but that isn’t always possible to do while staying within a designated price point,” says Mr. Thompson. “Sometimes you have to go through three or four different brands in order to keep things under budget.”

A further way a contractor’s assistance can help in the appliance selection process is by providing a third-party presence to settle disagreements. “When it comes to choosing appliances, there are often two different people thinking two different thoughts,” explains Mr. Thompson. “If they come to an impasse, a contractor can act as a mediator and help them find the middle ground. Part of this involves educating them on the pros and cons of different materials, but often, it just helps to have input from someone who’s been through the process a number of times.”

Maintaining customer satisfaction is crucial for any business, but it's even more important for remodeling contractors that have earned the prestigious Diamond Certified award. For Thompson Construction, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: combine its vast amounts of industry experience with a personalized business approach that makes the construction process as straightforward as possible for clients. "I've been remodeling homes and small businesses for more than 30 years, so there isn't much I haven't seen," says owner Dennis Thompson. "My clients know I have the communication skills and construction expertise to help them achieve their goals."

Thompson Construction has been remodeling kitchens, bathrooms and living spaces for residential clients in Sonoma, Marin, and Lake Counties since 1985. The company also has the capabilities to build room additions and exterior structures like patios, decks, and pergolas, and it utilizes its troubleshooting skills to come up with effective solutions to problematic situations.

Unlike construction companies whose owners delegate most work to less experienced foremen or subcontractors, Thompson Construction provides every project with the hands-on expertise of Mr. Thompson himself. "I'm on every job every day," he affirms. "Whether I'm physically doing the work or overseeing things and double-checking the quality, I'm always involved in some way, and my customers really appreciate that."

To further differentiate itself from its competition, Thompson Construction strives to build lasting relationships with its clients that go beyond the industry standard. "Many of my clients will say I'm more of a friend than a contractor," says Mr. Thompson. "On almost every job, the relationship I develop with the customer goes beyond the duration of the project."

Dennis Thompson is owner of Thompson Construction, Inc.-Thompson Construction, Inc.Dennis Thompson is owner of Thompson Construction, Inc.

Diamond Certified Researched Capabilities on Thompson Construction, Inc.

Service Area

Sonoma County
Marin County
Napa County
Serving Sonoma, Marin and Napa Counties

Main Services

Contractor - Remodeling & Additions
  • Basement Remodeling
  • Bathroom Remodel
  • Bathroom Renovations
  • Bathtub Replacement
  • Custom Home Remodeling
  • Garage Remodel
  • Home Remodeling
  • House Remodeling
  • Kitchen Remodel
  • Shower Remodel
  • Sunroom Addition
  • Tub To Shower Conversion
Kitchen & Bath Contractor
Contractor - Design & Build

Additional Services

Residential Remodeling & Additions
Kitchens & Bathrooms
Turnkey (Start to Finish) Work on New Houses

Company Info

Hours
Mon
09:00 am - 05:00 pm
Tue
09:00 am - 05:00 pm
Wed
09:00 am - 05:00 pm
Thu
09:00 am - 05:00 pm
Fri
09:00 am - 05:00 pm
Sat
Closed
Sun
Closed
Closed
Website
Contact
Thompson Construction, Inc.

Capabilities Table

Company Name
Thompson Construction, Inc.
Phone Number
DCID Number
DCID7077999678
Managers
Dennis Thompson, Owner,
Nick Thompson, CEO
Years in Industry
30+ (Manager)
# of Employees
9
License
478076
Memberships
AAA
Insurance
Liability Insurance,
Workers' Compensation
Founded
1985
Customer Type
Residential

Certifications & Awards

diamond certified logo

Key Factors

Thompson Construction, Inc. Family Owned
Family Owned
Thompson Construction, Inc. Established in 1985
Established in 1985
Thompson Construction, Inc. Residential Only
Residential Only
Thompson Construction, Inc. Live Phone Call Answers
Live Phone Call Answers
Thompson Construction, Inc. Diamond Certified Expert Contributor
Diamond Certified Expert Contributor

Select Photos From Thompson Construction, Inc.

1 of 12Picture of Thompson Construction recently completed this kitchen remodel. - Thompson Construction, Inc.
Thompson Construction recently completed this kitchen remodel.
Picture of Thompson Construction recently completed this kitchen remodel. - Thompson Construction, Inc.
Picture of Thompson Construction recently installed this slate ledgestone fireplace. - Thompson Construction, Inc.
Picture of This living room had an exterior dormer window that was opened up and used as a skylight. - Thompson Construction, Inc.
Picture of Thompson Construction installed this extra wide door to make it easier for the homeowners to move large items in and out. - Thompson Construction, Inc.
Picture of Thompson Construction used a dormer window to create a skylight effect in this bedroom. - Thompson Construction, Inc.
Picture of Thompson Construction placed inexpensive tiles in varied patterns to create an expensive custom look for this deep soak tub. - Thompson Construction, Inc.

Diamond Certified Expert Contributor Advice & Tips

Dennis Thompson is a 34-year veteran of the construction industry and owner of Thompson Construction, a Diamond Certified company. He can be reached at (707) 506-6915 or by email.

Dennis Thompson is a 34-year veteran of the construction industry and owner of Thompson Construction, a Diamond Certified company. He can be reached at (707) 506-6915 or by email.

Dennis Thompson: Hometown Glory

By James Florence, Diamond Certified Resource Reporter

HEALDSBURG — A lifetime resident of Healdsburg, Dennis Thompson values the personal benefits that come with living and working in the same town where he was born and raised. “There’s a lot of history here for me, and a lot of good feelings that go along with it,” he says. “I had the fortunate opportunity to purchase a property close to where I grew up, and that’s where I built my house. There’s a dirt road that runs beside it where ...

Read Full Article - Dennis Thompson: Hometown Glory

Thompson Construction, Inc. Website and External Feeds

FAQs

By Thompson Construction, Inc.

How long is a typical workday?

Do I need permits for my construction project?

Do you offer outdoor construction as well?

Can you help me choose things like paint and carpet?

Thompson Construction, Inc. Ratings and Survey Responses

diamondcertified logo
Thompson Construction, Inc.
47 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
12 CONSECUTIVE YEARS
SINCE OCTOBER 2013
CERT 2063

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Phone Survey Responsesfrom 47 Verified Customers

George D.

He appears to be quite honest, and he was willing to take on some small, odd work that we had to do. I appreciated that, because sometimes the contractors will blow you off when you have that kind of work.

Verified Customer of Thompson Construction, Inc., 1 of 47

10 Quality
Yes Loyalty
Phil S.

Honesty, integrity, and there are no surprises. Everything happens the way it's supposed to happen. I think that's a great value.

Verified Customer of Thompson Construction, Inc., 2 of 47

10 Quality
Yes Loyalty
Pete M.

They're on time and very, very neat.

Verified Customer of Thompson Construction, Inc., 3 of 47

10 Quality
Yes Loyalty
Billie W.

I would tell them that they are very thorough and they stick to their plans. If any issues arise, they bring it to my attention and they took care of it and it didn't cost me any extra money and they cleaned up and they were polite and they were on time and they were good very good.

Verified Customer of Thompson Construction, Inc., 4 of 47

10 Quality
Yes Loyalty
Emma M.

They had excellent communication through the entire project and they showed up on time. They were responsive to suggestions that would improve the project and the contract was really straightforward. They were just really easy to work with and they were great.

Verified Customer of Thompson Construction, Inc., 5 of 47

10 Quality
Yes Loyalty
Mike K.

The longevity of their business speaks for itself, and there's a reason why they've been in business for so long. They're fine people, they do great work, and they stand behind everything that they do. They're a joy to work with.

Verified Customer of Thompson Construction, Inc., 6 of 47

10 Quality
Yes Loyalty
Tina M.

They are just very professional and very informative. They look out for the homeowner's best interests and they do an excellent job making everything look very nice and strong.

Verified Customer of Thompson Construction, Inc., 7 of 47

10 Quality
Yes Loyalty
Eddy S.

The fact that they consult with the homeowner to help us decide what it is that we need. They're reasonably priced. They're very personable, charming people.

Verified Customer of Thompson Construction, Inc., 8 of 47

10 Quality
Yes Loyalty
Barry J.

I would certainly get a bid from them and they are honest. They did a good job and they were on time and I would use them again if I needed them.

Verified Customer of Thompson Construction, Inc., 9 of 47

10 Quality
Yes Loyalty
Barry J.

They did what they said they would do, they gave us a quote, and they did it for that quote. They cleaned up afterwards, and they did a good job.

Verified Customer of Thompson Construction, Inc., 10 of 47

10 Quality
Yes Loyalty
Duane T.

He is very conscientious, he finishes the job, and he checks with you constantly. He works with you and gives you a lot of input.

Verified Customer of Thompson Construction, Inc., 11 of 47

10 Quality
Yes Loyalty
Dick P.

I would tell them to use them as they go the extra mile. They are very knowledgeable. I can't say enough good about them.

Verified Customer of Thompson Construction, Inc., 12 of 47

10 Quality
Yes Loyalty
Renee M.

They are very honest and work with you, not over run you. They have great ideas and are a fantastic family to work with.

Verified Customer of Thompson Construction, Inc., 13 of 47

10 Quality
Yes Loyalty
Nancy H.

That he was willing to do a small job and do it well and cater to our needs and we appreciated his attention.

Verified Customer of Thompson Construction, Inc., 14 of 47

10 Quality
Yes Loyalty
Dave W.

He does really good work and I find him easy to work with and they will be happy with the result.

Verified Customer of Thompson Construction, Inc., 15 of 47

10 Quality
Yes Loyalty
Sylvia E.

They are stand up people and they do things by the book. They have good attention to detail.

Verified Customer of Thompson Construction, Inc., 16 of 47

10 Quality
Yes Loyalty
Sophie M.

Dennis is perfect in every other way, but he could use some better time-management skills.

Verified Customer of Thompson Construction, Inc., 17 of 47

10 Quality
Yes Loyalty
Ernie F.

They're very honest people, and that's a big thing. They knew what they were doing.

Verified Customer of Thompson Construction, Inc., 18 of 47

10 Quality
Yes Loyalty
Steve R.

He is on time, and he does excellent. He has good ideas, and he is friendly.

Verified Customer of Thompson Construction, Inc., 19 of 47

10 Quality
Yes Loyalty
John C.

They were great and I would use them again. I would highly recommend them.

Verified Customer of Thompson Construction, Inc., 20 of 47

10 Quality
Yes Loyalty
Donna R.

They are trustworthy, on time, they clean up, and they are just nice guys.

Verified Customer of Thompson Construction, Inc., 21 of 47

10 Quality
Yes Loyalty
Brett L.

I have referred them already, so I would refer them to friends or family.

Verified Customer of Thompson Construction, Inc., 22 of 47

10 Quality
Yes Loyalty
Terri R.

I would say that quality is number one and you will not be disappointed.

Verified Customer of Thompson Construction, Inc., 23 of 47

10 Quality
Yes Loyalty
Cliff B.

He's very dependable, he does good work, and he knows what he's doing.

Verified Customer of Thompson Construction, Inc., 24 of 47

10 Quality
Yes Loyalty
Mike B.

He's very dependable, and he does excellent work.

Verified Customer of Thompson Construction, Inc., 25 of 47

10 Quality
Yes Loyalty
Bob T.

I would tell them to use them if they need them.

Verified Customer of Thompson Construction, Inc., 26 of 47

10 Quality
Yes Loyalty
Bill W.

He's a good guy to use. I would recommend them.

Verified Customer of Thompson Construction, Inc., 27 of 47

10 Quality
Yes Loyalty
Avery G.

They were very prompt, courteous, and thorough.

Verified Customer of Thompson Construction, Inc., 28 of 47

10 Quality
Yes Loyalty
Jamie E.

They are very honest and nice to work with.

Verified Customer of Thompson Construction, Inc., 29 of 47

10 Quality
Yes Loyalty
Tina M.

Very professional, thorough and efficient

Verified Customer of Thompson Construction, Inc., 30 of 47

10 Quality
Yes Loyalty
Lisa P.

It was a pleasure working with them.

Verified Customer of Thompson Construction, Inc., 31 of 47

10 Quality
Yes Loyalty
Stephanie R.

I have told many friends about them.

Verified Customer of Thompson Construction, Inc., 32 of 47

10 Quality
Yes Loyalty
Stan T.

Good quality work and a good price

Verified Customer of Thompson Construction, Inc., 33 of 47

10 Quality
Yes Loyalty
Mike J.

Very easy to work with

Verified Customer of Thompson Construction, Inc., 34 of 47

10 Quality
Yes Loyalty
Pete S.

They do quality work.

Verified Customer of Thompson Construction, Inc., 35 of 47

10 Quality
Yes Loyalty
Teresa M.

They are good.

Verified Customer of Thompson Construction, Inc., 36 of 47

10 Quality
Yes Loyalty
Chris R.

We were very happy with the work. Dennis and his assistant were very easy to work with and very personable. The only problem we had was with the communication. They had to change the schedule several times, and they didn't give us much warning. The work was very nice. They were very nice and agreeable to changes we made during the process. They were always willing to do more. They wanted it to be done the best way possible, and they spent the right amount of effort to do it right.

Verified Customer of Thompson Construction, Inc., 37 of 47

9 Quality
Yes Loyalty
Blair M.

They did a good job, they're reliable, and they communicated well. They were flexible with adjusting the job midway through. He's an easy guy to work with, and he helped me come up with different ideas. I've used them for three different projects now.

Verified Customer of Thompson Construction, Inc., 38 of 47

9 Quality
Yes Loyalty
Robert B.

He did a good job. He worked with me, he confided in me, and he asked me questions about how I wanted it done. I was very happy with him. He does good work, and I would recommend him to anybody.

Verified Customer of Thompson Construction, Inc., 39 of 47

9 Quality
Yes Loyalty
Mark D.

He was responsive, he coordinated the project very well, and he did what he said he was going to do.

Verified Customer of Thompson Construction, Inc., 40 of 47

9 Quality
Yes Loyalty
Josh S.

They're prompt, honest, and hardworking. There was no slacking, and they're priced well.

Verified Customer of Thompson Construction, Inc., 41 of 47

9 Quality
Yes Loyalty
Mike J.

He's very thorough, neat, and on time.

Verified Customer of Thompson Construction, Inc., 42 of 47

9 Quality
Yes Loyalty
Douglas K.

He's very reliable, and he has some good ideas himself, because he's been doing this for so long. Affordability-wise, he's somewhere in the middle.

Verified Customer of Thompson Construction, Inc., 43 of 47

8 Quality
Yes Loyalty
Mike S.

He knows a little bit of everything. He's kind of a one-stop shop.

Verified Customer of Thompson Construction, Inc., 44 of 47

8 Quality
Yes Loyalty
Phil J.

I think they're an honest and competent company.

Verified Customer of Thompson Construction, Inc., 45 of 47

8 Quality
Yes Loyalty
Christine W.

He's a very nice man.

Verified Customer of Thompson Construction, Inc., 46 of 47

8 Quality
Yes Loyalty
Mark L.

They were very easy to work with and really flexible with my time schedule.

Verified Customer of Thompson Construction, Inc., 47 of 47

7 Quality
Yes Loyalty
READ ALL 47 SURVEY RESPONSES