Thompson Construction, Inc. provides a wide range of general construction and remodeling services for residential clients in Sonoma, Marin, and Napa Counties. In addition to remodeling kitchens, bathrooms and living spaces, the company has the capabilities to handle new construction projects (new houses) from start to finish; build room additions and exterior structures such as decks, patios, and pergolas; and more.
Owner Dennis Thompson says Thompson Construction’s status as a family-owned and operated company has allowed the company to develop and maintain a loyal clientele base. “I work alongside my three sons, Nick, Kyle and Chris, and our clients really like seeing that. They always comment about how nice it is to see a father and his sons working together and getting along. The family aspect of our company definitely sets us apart from other contractors.”
Thompson Construction is also known for its troubleshooting abilities, which Mr. Thompson says is crucial for ensuring total customer satisfaction. “I’m very experienced at coming up with effective solutions to problematic situations. I’ve never had a complaint, and that’s because if there’s anything wrong with my work, I’ll make it right one way or another.”
“My mission is to build long-standing structures as well as long-term client relationships. I utilize my experience and expertise on every job, and that gives my clients confidence in my ability to bring their projects to successful completion. Their needs always come first, no matter what.”
When taking on a kitchen remodeling project, it can be helpful to have your contractor help you choose appliances.
Choosing new appliances for a kitchen remodel can be a stressful endeavor—not only is there an overwhelming number of options available, but factors such as budget constraints and disagreements can come into play as well. According to Dennis Thompson, owner of Thompson Construction, Inc. in Healdsburg, having your contractor help you choose appliances can make the process easier and ensure positive results. “A contractor’s input can definitely benefit homeowners when it comes to picking out appliances, whether in terms of design practicality, budget or serving as a third party to settle disagreements.”
One way in which a contractor’s help can benefit customers is in regard to kitchen design. “In many situations, the practicality of the appliances being purchased can depend on the design,” says Mr. Thompson. “For instance, if a particular model of refrigerator doesn’t fit the kitchen’s layout, it can result in issues like the door hitting a cabinet. Another important decision to make is whether you want a microwave with a hood attached to the bottom, located over the stove. Some people absolutely do not like micro-hoods, in which case the contractor has to make room for the microwave in the cabinetry design.”
Another way a contractor can benefit homeowners is by helping them stay within budget constraints. “Some homeowners are insistent on having the same brands for all their fixtures, but that isn’t always possible to do while staying within a designated price point,” says Mr. Thompson. “Sometimes you have to go through three or four different brands in order to keep things under budget.”
A further way a contractor’s assistance can help in the appliance selection process is by providing a third-party presence to settle disagreements. “When it comes to choosing appliances, there are often two different people thinking two different thoughts,” explains Mr. Thompson. “If they come to an impasse, a contractor can act as a mediator and help them find the middle ground. Part of this involves educating them on the pros and cons of different materials, but often, it just helps to have input from someone who’s been through the process a number of times.”
Maintaining customer satisfaction is crucial for any business, but it's even more important for remodeling contractors that have earned the prestigious Diamond Certified award. For Thompson Construction, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: combine its vast amounts of industry experience with a personalized business approach that makes the construction process as straightforward as possible for clients. "I've been remodeling homes and small businesses for more than 30 years, so there isn't much I haven't seen," says owner Dennis Thompson. "My clients know I have the communication skills and construction expertise to help them achieve their goals."
Thompson Construction has been remodeling kitchens, bathrooms and living spaces for residential clients in Sonoma, Marin, and Lake Counties since 1985. The company also has the capabilities to build room additions and exterior structures like patios, decks, and pergolas, and it utilizes its troubleshooting skills to come up with effective solutions to problematic situations.
Unlike construction companies whose owners delegate most work to less experienced foremen or subcontractors, Thompson Construction provides every project with the hands-on expertise of Mr. Thompson himself. "I'm on every job every day," he affirms. "Whether I'm physically doing the work or overseeing things and double-checking the quality, I'm always involved in some way, and my customers really appreciate that."
To further differentiate itself from its competition, Thompson Construction strives to build lasting relationships with its clients that go beyond the industry standard. "Many of my clients will say I'm more of a friend than a contractor," says Mr. Thompson. "On almost every job, the relationship I develop with the customer goes beyond the duration of the project."
