Terry’s Tree Service, Inc. provides a complete range of tree services for residential, commercial, and industrial clients in parts of Alameda and Contra Costa Counties. In addition to planting, trimming, shaping and removing all types of trees, the company offers specialized services that include yard cleanup, pet rescue, fire prevention, brush chipping, stump grinding and more.
Owner Terry Powell says much of Terry’s Tree Service’s success can be attributed to its responsive, interactive approach to the tree care process. “A huge part of tree work is being available to customers whenever they have problems. By getting to know our clients and talking to them on a regular basis, we’re able to immediately respond to their issues and provide services that ultimately enhance their properties.”
Terry’s Tree Service is known for its comprehensive approach to worksite safety—it holds weekly meetings to promote awareness of general and specific job concerns, and all its technicians are thoroughly trained in industry-best safety techniques. “Our employee training is our number one safety tool,” affirms Mr. Powell. “Each of our technicians is on the same page as far as making sure our tree work is as safe and effective as possible.” Mr. Powell invites potential clients to see the company's work at Wente Vineyards.
“We genuinely care about our customers and treat them like family, and that has allowed us to develop and maintain a very loyal clientele base. By doing simple things like showing up on time and doing exactly what we say we’re going to do, we’re able to ensure high levels of customer satisfaction.”
Hiring a tree company that adheres to certified arborist standards is important for maintaining the health of your trees.
Most homeowners don’t think about the health and safety of the trees on their properties until they’re confronted with problems, and even then, many hire the cheapest tree companies they can find. However, hiring the wrong company can actually endanger the health of your trees and compromise the safety of your home and family.
“Homeowners don’t always know how to keep their trees healthy, and some tree trimmers will do whatever their clients ask without regard to the health of the trees,” explains Terry Powell, owner of Terry’s Tree Service, Inc. in Livermore. “There are certain ways to trim trees safely, just as there are certain ways to trim them so they’re permanently injured or more susceptible to illness or disease. Whenever you work with a certified arborist, your trees will be cut to arborist standards, which is important for helping them grow safely for the rest of their lives.”
Arborists are professionally trained to plant, trim and maintain trees. Their skills enable them to provide the proper care that’s necessary for keeping trees beautiful and safe, and they can prune, diagnose, and even remove ill or dying trees that pose a threat to people and buildings. Other benefits of hiring a certified arborist include:
- Proper planting technique
- Tree fertilization, irrigation, cabling and pest control services
- Training of young trees (so they grow strong and solid)
- Thinning tree limbs (to increase light and air flow to the rest of the tree)
- Removing damaged, diseased or dangerous limbs and branches
- Shaping trees (to help them look their best)
- Tree value appraisal
Certified arborists can also provide tree evaluations and write reports that may be required for building projects and real estate/insurance purposes. “Hiring a company with a certified arborist on staff helps protect you and your trees because it standardizes the services you’ll receive,” adds Mr. Powell. “You can feel comfortable hiring a certified arborist because you know you’re getting professional tree services that take into account the overall well-being of each tree.”
Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for tree service companies that have earned the prestigious Diamond Certified award. For Terry's Tree Service, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: adhere to the old-fashioned principles of customer service in every aspect of its work. "We strive for 100 percent customer satisfaction, and the best way to achieve that is to show up on time and do exactly what we promise we're going to do," says owner Terry Powell. "Our company policy is to always go the extra mile for our customers and exceed their expectations."
Terry's Tree Service has been providing tree services for residential, commercial, and industrial clients in Contra Costa and Alameda Counties since 1997. The company plants, trims, shapes and removes all types of trees, and it also offers specialized services such as yard clean-up, pet rescue, fire prevention, brush chipping, stump grinding, and more.
Unlike tree companies that hire inexperienced workers in an effort to reduce their operating costs, Terry's Tree Service maintains a staff of qualified professionals who are carefully screened and trained to perform high-quality work. "We know our customers expect the people who are working on their trees to be honest, reliable and willing to go the extra mile for them, and that's exactly what we provide," says Mr. Powell. "Everyone who works here has been handpicked and knows what it takes to maintain high standards of quality."
To further differentiate itself from its competition, Terry's Tree Service keeps an ISA Certified Arborist on staff so it can cut trees to arborist standards and provide customers with arborist reports for their building projects. "Having a certified arborist in-house lets our clients know that we're serious about protecting their trees," says Mr. Powell. "We understand how trees grow and how to keep them healthy for many years, and we always educate our customers about ways they can make their trees look good year-round."
