Superior Plumbing & Drain Cleaning Services provides a wide range of plumbing services for residential and commercial clients throughout the East Bay. In addition to maintaining and repairing toilets, sinks, showers, and drains, the family-owned and operated company handles sewer line replacements, sewer and drain cleaning, hydro jetting, and more.
President Ricardo Lopez credits Superior Plumbing & Drain Cleaning Services’ success to its comprehensive approach to customer service, which includes meticulously double-checking its work and wearing protective clothing when working in clients’ homes. “We take our commitment to customer service very seriously,” confirms Mr. Lopez. “We even offer a 100 percent satisfaction guarantee to ensure the quality of our work.”
Superior Plumbing & Drain Cleaning Services is known for its straightforward pricing—many of the company’s services are available for a flat price and it provides honest estimates for larger jobs. “We also clearly communicate with our clients and let them know any time there’s a change to the original estimate, so there are never billing surprises,” adds Mr. Lopez. “Each customer only pays for the services they need.”
“We believe happy employees make happy customers, so we train each employee to take care of customers in a timely manner, fix problems right the first time and always stand behind their work. Everyone who works here, from our office staff to our plumbers, is focused on achieving 100 percent customer satisfaction.”
Consider the benefits of a trenchless sewer line replacement.
Over the past few decades, trenchless sewer replacements have seen a significant increase in popularity with homeowners and commercial property owners alike. Like any new technology, the reason for its popularity lies in its ability to save time and money for everyone involved. “Trenchless sewer replacement is a fast, efficient way to fix old sewer lines without extensive digging, which ultimately preserves the surrounding lawns, gardens and driveways,” explains Noe Pineda, general manager of Superior Plumbing & Drain Cleaning Services in Pinole. “In addition to being less time consuming and expensive than traditional sewer replacements, trenchless technology allows the new sewer line to stay in one piece, which means there’s less chance of future damage or leaks.”
There are two methods for performing trenchless sewer replacements, and the one your plumbing contractor uses is entirely dependent on the condition of your existing sewer pipe. Pipes that are in decent condition can usually be relined, but if the damage is too extensive, a “pipe bursting” method must be used.
Option 1: Sewer relining with Cured in Place Pipe (CIPP)
This process entails coating the interior of the old sewer line with a flexible, PVC-infused liner that’s designed to seal all cracks, voids and bridge gaps. First, your plumber should clear the old line of roots, dirt and debris using high-pressure water equipment (a process known as hydrojetting). After the line is cleared, the new liner can be blown in using pressurized air. Once the liner is in place, a bladder is inserted and inflated with high-pressure steam until it molds to the interior of the pipe. This essentially creates a new, ultra-strong pipe within the original pipe that’s resistant to future root intrusion, which is the leading cause of sewer line failures.
Option 2: Trenchless pipe burstingWhen
CIPP relining isn’t an option because of extensive pipe damage, trenchless pipe bursting is the best choice. This process involves drilling an access point on either side of an old sewer line, feeding through a heavy cable that has a high-density polyethylene sewer pipe attached and essentially “bursting” the old pipe to make way for the new one. The new sewer line is seamless, flexible, resistant to root invasion, and completely air and water tight.
Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Superior Plumbing & Drain Cleaning Services, the key to achieving and maintaining high levels of customer satisfaction is providing a combination of high-quality work, superior materials and open communication throughout every step of every project. "Our focus on communication has been an important part of our success," confirms General Manager Noe Pineda. "If there's ever an issue with our work, our customers can talk directly to our owners and have their problems fixed in a timely manner."
Superior Plumbing & Drain Cleaning Services has been providing a wide variety of plumbing services for residential and commercial clients throughout the East Bay since 2002. In addition to maintaining and repairing toilets, sinks, showers and drains, the family-owned and operated company handles sewer line replacements, sewer and drain cleaning, hydrojetting, leak detection and more. It also offers 24-hour emergency services for the convenience of its customers.
Unlike less experienced plumbing companies that are unable to accurately diagnose the full extent of some customers' problems and provide erroneous estimates as a result, Superior Plumbing & Drain Cleaning Services charges a flat price for every repair, which allows its technicians to provide firm estimates and stand confidently behind their work. "Also, if we find an unexpected problem while we're working, we contact the customer right away before proceeding," adds Mr. Pineda. "There are never any surprises with our bills."
Another distinguishing characteristic of Superior Plumbing & Drain Cleaning Services is its steadfast commitment to quality control, which includes double-checking and testing all its work while the customer is present and offering a 100 percent satisfaction guarantee. "We don't rest until the job is done properly and the customer is satisfied," affirms Mr. Pineda. "If they're not happy, they get their money back–it's that simple."