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South Creek Roofing & Waterproofing Inc.

Roofing
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South Creek Roofing & Waterproofing Inc.
37 SURVEYS
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  • Rating
3 CONSECUTIVE YEARS
SINCE AUGUST 2022
CERT 2678

Diamond Certified Ratings Dashboard

37

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 37 SURVEY RESPONSES

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South Creek Roofing & Waterproofing Inc.
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Diamond Certified Video Reports on South Creek Roofing & Waterproofing Inc.

South Creek Roofing & Waterproofing Inc. Diamond Certified Video Profile

Diamond Certified Researched Articles on South Creek Roofing & Waterproofing Inc.

researched article

South Creek Roofing & Waterproofing’s staff is dedicated to customer satisfaction.

South Creek Roofing & Waterproofing Inc. installs, repairs, and maintains roofs for residential and commercial clients throughout the Greater Bay Area. In addition to working on all types of asphalt, metal and tile roofing systems, the family-owned and operated company has the in-house capabilities to install and clean gutters, perform roof inspections, and more.

Manager Erika Cortes says much of South Creek Roofing & Waterproofing’s success can be attributed to its ability to communicate with its clients throughout every step of their projects. “We take the time to get to know our customers so we can involve them in the process and make sure they’re getting exactly what they want. They really like our hands-on style because they know we’re going to produce quality work that meets their budget and deadline requirements.”

South Creek Roofing & Waterproofing prioritizes quality control in every aspect of its operations—a distinguishing attribute that Ms. Cortes says comes from the very top of the company. “Felizardo [Inzunza, owner] does all the estimates himself, and he visits each jobsite to make sure our technicians are being clean and doing everything correctly. Our customers appreciate that because it shows that we truly care about their satisfaction.”

“Our clients are very important to us, so we treat their homes like they’re our own and work hard to leave a lasting impression on them. Ultimately, we want them to have such a great experience that they call us again and recommend us to their friends and families.”

When preparing for a roofing project, make sure you know what to ask to ensure you’re getting accurate proposals.
Savvy homeowners know it’s important to get multiple bids on the same roofing job to compare prices from several companies, but they might not know the best way to evaluate the bids that they get. According to Erika Cortes, manager of South Creek Roofing & Waterproofing Inc. in San Jose, not all estimates are created equal. “Quality roofing contractors will include all materials, labor and other aspects of the job so you can trust that their estimates are complete,” she says. “However, other contractors won’t list certain things so their proposals have lower prices, but then they’ll raise the price once the job gets started.”

Ms. Cortes says it’s vital to carefully evaluate bids and make sure the details are listed and match your expectations and requests. “You need to make sure that any proposal you get is accurate and includes every part of the job. That should include everything from roofing material tear-off to warranties and permits.”

Here are some ways you can ensure you’re getting an accurate roofing proposal:

Communicate to get honest answers.
Schedule a time to talk with the companies that you’re considering, both before and after they present you with a bid. Give each company the same details to ensure they’re all bidding on the same project scope, size, timeline and products. Then, review the bids to confirm that they list minor details like brands, product numbers and amounts, and additional items.

Don’t ignore supply chain issues.
Now more than ever, supply dictates the availability of roofing products and the cost of jobs. Materials can be scarce or delayed, which can impact the entire project. Discuss this with your contractor upfront and learn how it could impact your job.

Ask about location-specific concerns that could impact your job.
These include permits, code compliance, rebates, inspections and other factors. Your contractor should be familiar with the requirements of your city or location. Permitting fees, inspection timing, code requirements, and rebate offerings vary widely from city to city and county to county. Contractors who are unaware of these factors can underestimate, leading to surprise fees or unexpectedly high material costs, and you could lose out on rebates or miss deadlines.

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for roofing contractors that have earned the prestigious Diamond Certified award. For South Creek Roofing & Waterproofing Inc., keeping clients happy is all about building relationships with them and treating their homes with the utmost care and respect. “We strive to leave a lasting impression on every client, and the best way to do that is to focus on customer service,” affirms Manager Erika Cortes. “From providing roofing samples to quickly replying to calls and emails, everything we do is meant to improve their experience.”

South Creek Roofing & Waterproofing has been installing, repairing, and maintaining roofs for residential and commercial clients throughout the Greater Bay Area since 2017. The family-owned and operated company is qualified to work on all types of asphalt, metal and tile roofing systems, and it also installs and cleans gutters, performs roof inspections, and more.

Unlike roofing companies whose owners delegate project management responsibilities to less experienced employees, South Creek Roofing & Waterproofing provides every job with the hands-on expertise of owner Felizardo Inzunza. “Felizardo is on the jobsite from day one until the project is complete, and that really makes a difference,” says Ms. Cortes. “Our main goal is to keep our clients satisfied, and by having our company owner personally make sure all the work is being done correctly, we’re able to do just that.”

Another distinguishing feature of South Creek Roofing & Waterproofing is its ability to manufacture its own metal roofing panels, which Ms. Cortes says gives the company a unique competitive advantage. “Making metal panels enables us to provide custom, high-quality metal roofing at a more reasonable price while maintaining full control of the process. We also install and repair all brands and colors of roofing materials, so our clients can be confident that they’ll get exactly what they want.”

Diamond Certified Researched Capabilities on South Creek Roofing & Waterproofing Inc.

Service Area

Greater Bay Area
Serving the Greater Bay Area

Main Services

Roofing
  • Cedar Shake
  • Metal Shingles
  • Residential Roofing
  • Roof Coatings
  • Roof Inspection
  • Roof Leak Repair
  • Roof Moss Removal
  • Roof Repair
  • Roof Replacement
  • Roofing Installation
  • Steel Roofing

Additional Services

Roof Installation, Maintenance and Repair
Asphalt, Metal and Tile Roofing
Roof Inspections
Gutter Installation, Repair, Maintenance and Cleaning

Company Info

Hours
Mon
09:00 am - 05:00 pm
Tue
09:00 am - 05:00 pm
Wed
09:00 am - 05:00 pm
Thu
09:00 am - 05:00 pm
Fri
09:00 am - 05:00 pm
Sat
Closed
Sun
Closed
Open Now
Mon – Fri: 9am – 5pm
Website
Contact
South Creek Roofing & Waterproofing Inc.

Capabilities Table

Company Name
South Creek Roofing & Waterproofing Inc.
Phone Number
DCID Number
DCID6693336805
Managers
Felizardo Inzunza, Owner,
Erika Cortes, Manager
Years in Industry
30+ (Mr. Inzunza)
# of Employees
15
License
1027985
Insurance
Liability Insurance,
Workers' Compensation
Founded
2017
Customer Type
Residential, Commercial
Warranties & Guarantees
10-Year Workmanship Warranty on New Roofs, 2-Year Workmanship Warranty on Roof Repairs, 5-Year Workmanship Warranty on Small Jobs, Manufacturers’ Warranties on Products
Payment Accepted
american express,
discover,
mastercard,
visa

Certifications & Awards

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Brands

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Diamond Certified Expert Contributor Advice & Tips

Feliz Inzunza is owner of South Creek Roofing & Waterproofing Inc., a Diamond Certified company. He can be reached at (650) 866-5927.

Feliz Inzunza is owner of South Creek Roofing & Waterproofing Inc., a Diamond Certified company. He can be reached at (650) 866-5927.

Feliz Inzunza: Through the Roof

By James Florence, Diamond Certified Resource Reporter

When Feliz Inzunza was invited to help on a roofing job, he had no idea it would be the first step toward a lifelong livelihood. “I had a friend who worked in the roofing industry and he invited me to help him on a job,” he recounts. “I liked it right away, so I decided to stick with it and learn the trade. Later, I enrolled in a journeyman program and got my license. In 2017, I started my own company.”

Today, as owner of So...

Read Full Article - Feliz Inzunza: Through the Roof

South Creek Roofing & Waterproofing Inc. Website and External Feeds

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FAQs

By South Creek Roofing & Waterproofing Inc.

How long will it take to complete my roofing project?

What kinds of roofing do you offer?

How long will it take for the materials to arrive?

What is the process for a new roof installation?

Can you coordinate with my solar contractor to install a new roof with solar panels?

Is everything included in your proposals?

Will you get all the required permits for my project?

Do supply chain issues impact your pricing?

Will my location affect the price of the job?

South Creek Roofing & Waterproofing Inc. Ratings and Survey Responses

diamondcertified logo
South Creek Roofing & Waterproofing Inc.
37 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
3 CONSECUTIVE YEARS
SINCE AUGUST 2022
CERT 2678

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Phone Survey Responsesfrom 37 Verified Customers

Mike S.

He does what he says he is going to do. If there are any issues, he follows up and takes care of his customers. His pricing is reasonable.

Stands behind his work

Verified Customer of South Creek Roofing & Waterproofing Inc., 1 of 37

10 Quality
Yes Loyalty
Russ W.

I would say his customer service is exceptional and he always responds to problems and repairs problems with no excuses.

The fact that he not only does the job but also after the job is done

Verified Customer of South Creek Roofing & Waterproofing Inc., 2 of 37

10 Quality
Yes Loyalty
Robin M.

They are a great company and do fabulous work. You won't be dissatisfied with their work.

Their communication and their time line of the projects is what I liked best.

Verified Customer of South Creek Roofing & Waterproofing Inc., 3 of 37

10 Quality
Yes Loyalty
David B.

They gave a good performance, were confident and did a well-managed installation.

They arrived on time and completed the project when they said they would complete it.

Verified Customer of South Creek Roofing & Waterproofing Inc., 4 of 37

10 Quality
Yes Loyalty
Dan F.

They are accountable, show up on time and do the work on budget.

Their accountability, responsiveness and doing what they said we agreed to

Verified Customer of South Creek Roofing & Waterproofing Inc., 5 of 37

10 Quality
Yes Loyalty
Tim H.

They followed through on what they said they were going to do.

They followed through on what they said they were going to do.

Verified Customer of South Creek Roofing & Waterproofing Inc., 6 of 37

10 Quality
Yes Loyalty
Sonia C.

I have referred other people to them. They did a great job.

Great communication and customer service

Verified Customer of South Creek Roofing & Waterproofing Inc., 7 of 37

10 Quality
Yes Loyalty
Logan T.

They are easy to work with, pretty clean and on time.

They delivered what they promised.

Verified Customer of South Creek Roofing & Waterproofing Inc., 8 of 37

10 Quality
Yes Loyalty
H.I.B.M.C.

I would recommend them highly if you need roofing.

Very responsive, reasonably priced and licensed, insured and bonded

Verified Customer of South Creek Roofing & Waterproofing Inc., 9 of 37

10 Quality
Yes Loyalty
Vee E.

They are reliable and you can count on them.

Called when raining and came within an hour

Verified Customer of South Creek Roofing & Waterproofing Inc., 10 of 37

10 Quality
Yes Loyalty
Judd H.

I have recommended them more than once.

Really responsive, which is difficult to find these days

Verified Customer of South Creek Roofing & Waterproofing Inc., 11 of 37

10 Quality
Yes Loyalty
J.C.B.

Good value and good customer service

Customer service

Verified Customer of South Creek Roofing & Waterproofing Inc., 12 of 37

10 Quality
Yes Loyalty
Samantha M.

They have been very reliable.

The customer service

Verified Customer of South Creek Roofing & Waterproofing Inc., 13 of 37

10 Quality
Yes Loyalty
Madison Y.

I would recommend them.

It was good overall.

Verified Customer of South Creek Roofing & Waterproofing Inc., 14 of 37

10 Quality
Yes Loyalty
Robert H.

I would recommend them.

The service was good.

Verified Customer of South Creek Roofing & Waterproofing Inc., 15 of 37

10 Quality
Yes Loyalty
Lacy A.

They did the job.

They did my roof.

Verified Customer of South Creek Roofing & Waterproofing Inc., 16 of 37

10 Quality
Yes Loyalty
Miguel R.

Very good company

Very good customer service

Verified Customer of South Creek Roofing & Waterproofing Inc., 17 of 37

10 Quality
Yes Loyalty
Jason L.

Very responsible

Service is good

Verified Customer of South Creek Roofing & Waterproofing Inc., 18 of 37

10 Quality
No Loyalty
J.C.

Good roofer

Nothing

Verified Customer of South Creek Roofing & Waterproofing Inc., 19 of 37

10 Quality
Yes Loyalty
Roger L.

They need to be proactive. They may not tell you everything, so you need to actively communicate with them and ask them what's going on. There's not a plan prior to the work.

They got things finished, and often these projects are prone to be longer than they are, but these guys were very punctual.

Verified Customer of South Creek Roofing & Waterproofing Inc., 20 of 37

9 Quality
Yes Loyalty
Ron D.

THey got the job done on time, so I was happy with that. The workmanship was fine.

No comment.

Verified Customer of South Creek Roofing & Waterproofing Inc., 21 of 37

9 Quality
Yes Loyalty
Ben B.

They do a great job, on time, on budget and offer a very good service.

They do a great job, on budget and offer a very good service.

Verified Customer of South Creek Roofing & Waterproofing Inc., 22 of 37

9 Quality
Yes Loyalty
Dan A.

Completely refer them to others with no complaints

Got the job done

Verified Customer of South Creek Roofing & Waterproofing Inc., 23 of 37

9 Quality
Yes Loyalty
Michael R.

They did what they said they were going to do.

Nothing

Verified Customer of South Creek Roofing & Waterproofing Inc., 24 of 37

9 Quality
Yes Loyalty
Linda W.

I have recommended him to several people.

He does a good job and always takes care of everything.

Verified Customer of South Creek Roofing & Waterproofing Inc., 25 of 37

9 Quality
Yes Loyalty
Benjamin K.

I would recommend them. It is good.

They were very professional about what they did. I was happy with the work.

Verified Customer of South Creek Roofing & Waterproofing Inc., 26 of 37

9 Quality
Yes Loyalty
Steve F.

Good attitude and great service

Great follow up, some pinecones fell from my neighbors tree and smashed a couple of tiles, so he came back and fixed it, no questions asked and no charge.

Verified Customer of South Creek Roofing & Waterproofing Inc., 27 of 37

9 Quality
Yes Loyalty
David T.

I would recommend them.

They seemed to be knowledgeable, and for the city planning for the permit, they were high quality.

Verified Customer of South Creek Roofing & Waterproofing Inc., 28 of 37

9 Quality
Yes Loyalty
Ron H.

Depends on the project

Knowledgeable and honest

Verified Customer of South Creek Roofing & Waterproofing Inc., 29 of 37

9 Quality
Yes Loyalty
John B.

Their pricing was reasonable, but he is very difficult to get a hold of. They didn't show up when they were scheduled, but when they finally got on the job, they were quick and did a nice job.

They were quick and didn't drag on.

Verified Customer of South Creek Roofing & Waterproofing Inc., 30 of 37

8 Quality
Yes Loyalty
Cliff W.

It was dealing with a contractor, but it seemed like the two jobs were separated. The person who did the roofing was different from the person who did the gutters. It was contracted out.

They did what absolutely had to be done, but it was less than what I was hoping for. The quality of the installation was less than what I was hoping for, for both the gutters and the door latch.

Verified Customer of South Creek Roofing & Waterproofing Inc., 31 of 37

8 Quality
Yes Loyalty
Isabella D.

Very capable but too busy, the work is good, but if it is a small job, I don't know if he sends the best of his people.

Very good person, experienced and capable

Verified Customer of South Creek Roofing & Waterproofing Inc., 32 of 37

8 Quality
No Loyalty
Scott P.

They did a good job with an exception to some of the fine finishing and touch ups.

They were able to fix a pretty complex problem.

Verified Customer of South Creek Roofing & Waterproofing Inc., 33 of 37

8 Quality
Yes Loyalty
Fred E.

Did a good job for a fair price

I liked the owner. I worked with the owner.

Verified Customer of South Creek Roofing & Waterproofing Inc., 34 of 37

8 Quality
Yes Loyalty
Bill G.

I thought they did a good job.

I liked their professionalism.

Verified Customer of South Creek Roofing & Waterproofing Inc., 35 of 37

8 Quality
Yes Loyalty
Tina L.

I would recommend them.

Very responsive

Verified Customer of South Creek Roofing & Waterproofing Inc., 36 of 37

8 Quality
Yes Loyalty
Tony W.

They are pretty good.

Nothing in particular

Verified Customer of South Creek Roofing & Waterproofing Inc., 37 of 37

8 Quality
Yes Loyalty
READ ALL 37 SURVEY RESPONSES