South Creek Roofing & Waterproofing Inc. installs, repairs, and maintains roofs for residential and commercial clients throughout the Greater Bay Area. In addition to working on all types of asphalt, metal and tile roofing systems, the family-owned and operated company has the in-house capabilities to install and clean gutters, perform roof inspections, and more.
Manager Erika Cortes says much of South Creek Roofing & Waterproofing’s success can be attributed to its ability to communicate with its clients throughout every step of their projects. “We take the time to get to know our customers so we can involve them in the process and make sure they’re getting exactly what they want. They really like our hands-on style because they know we’re going to produce quality work that meets their budget and deadline requirements.”
South Creek Roofing & Waterproofing prioritizes quality control in every aspect of its operations—a distinguishing attribute that Ms. Cortes says comes from the very top of the company. “Felizardo [Inzunza, owner] does all the estimates himself, and he visits each jobsite to make sure our technicians are being clean and doing everything correctly. Our customers appreciate that because it shows that we truly care about their satisfaction.”
“Our clients are very important to us, so we treat their homes like they’re our own and work hard to leave a lasting impression on them. Ultimately, we want them to have such a great experience that they call us again and recommend us to their friends and families.”
When preparing for a roofing project, make sure you know what to ask to ensure you’re getting accurate proposals.
Savvy homeowners know it’s important to get multiple bids on the same roofing job to compare prices from several companies, but they might not know the best way to evaluate the bids that they get. According to Erika Cortes, manager of South Creek Roofing & Waterproofing Inc. in San Jose, not all estimates are created equal. “Quality roofing contractors will include all materials, labor and other aspects of the job so you can trust that their estimates are complete,” she says. “However, other contractors won’t list certain things so their proposals have lower prices, but then they’ll raise the price once the job gets started.”
Ms. Cortes says it’s vital to carefully evaluate bids and make sure the details are listed and match your expectations and requests. “You need to make sure that any proposal you get is accurate and includes every part of the job. That should include everything from roofing material tear-off to warranties and permits.”
Here are some ways you can ensure you’re getting an accurate roofing proposal:
Communicate to get honest answers.
Schedule a time to talk with the companies that you’re considering, both before and after they present you with a bid. Give each company the same details to ensure they’re all bidding on the same project scope, size, timeline and products. Then, review the bids to confirm that they list minor details like brands, product numbers and amounts, and additional items.
Don’t ignore supply chain issues.
Now more than ever, supply dictates the availability of roofing products and the cost of jobs. Materials can be scarce or delayed, which can impact the entire project. Discuss this with your contractor upfront and learn how it could impact your job.
Ask about location-specific concerns that could impact your job.
These include permits, code compliance, rebates, inspections and other factors. Your contractor should be familiar with the requirements of your city or location. Permitting fees, inspection timing, code requirements, and rebate offerings vary widely from city to city and county to county. Contractors who are unaware of these factors can underestimate, leading to surprise fees or unexpectedly high material costs, and you could lose out on rebates or miss deadlines.
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for roofing contractors that have earned the prestigious Diamond Certified award. For South Creek Roofing & Waterproofing Inc., keeping clients happy is all about building relationships with them and treating their homes with the utmost care and respect. “We strive to leave a lasting impression on every client, and the best way to do that is to focus on customer service,” affirms Manager Erika Cortes. “From providing roofing samples to quickly replying to calls and emails, everything we do is meant to improve their experience.”
South Creek Roofing & Waterproofing has been installing, repairing, and maintaining roofs for residential and commercial clients throughout the Greater Bay Area since 2017. The family-owned and operated company is qualified to work on all types of asphalt, metal and tile roofing systems, and it also installs and cleans gutters, performs roof inspections, and more.
Unlike roofing companies whose owners delegate project management responsibilities to less experienced employees, South Creek Roofing & Waterproofing provides every job with the hands-on expertise of owner Felizardo Inzunza. “Felizardo is on the jobsite from day one until the project is complete, and that really makes a difference,” says Ms. Cortes. “Our main goal is to keep our clients satisfied, and by having our company owner personally make sure all the work is being done correctly, we’re able to do just that.”
Another distinguishing feature of South Creek Roofing & Waterproofing is its ability to manufacture its own metal roofing panels, which Ms. Cortes says gives the company a unique competitive advantage. “Making metal panels enables us to provide custom, high-quality metal roofing at a more reasonable price while maintaining full control of the process. We also install and repair all brands and colors of roofing materials, so our clients can be confident that they’ll get exactly what they want.”