Smart Plumbers, Inc.

I think they're very reliable and very honest. They've always done a good job done for me quickly.

They came out, they delivered, and they did it nicely. I've never felt like I was being overcharged or that they were taking longer than they needed to. It was very straightforward.

Very experienced and very patient

The guy who came out, I wish I could remember his name, he was very friendly and patient. Throughout the process he was explaining in detail what the problem was and what needed to be done to fix it, and then he told us the prices.

That they're worth looking into

They were punctual.

I think that they're reliable and extremely service oriented. Although the company is not all that sophisticated, they certainly know what needs to be done, and they do it. They're very open about what they do and how they do it. For almost any service that they provide, they describe how to fix the problem on their website. Their prices are quite reasonable. As a service oriented business, they're very high on my list. They're at the top.

I like their service. They do the things the right way, and they don't take short cuts. You don't have to tell them to remove their shoes and to clean up afterward. They clean up after all of their work, and they create very little dirt when performing their work. If you need any plumbing done, I would suggest that you use them. I have recommended them to many people.

I have used them five or six times now, and I have been very satisfied. They respond quickly, and they work quickly. They explained exactly what they were going to do, and I have never had a problem. I believe that the pricing was fair also.

Each of the installers that came out were very polite, congenial, and they didn't waste any time. They were very nice to work with.

Jin Lee is very honest with his job, and he does research for you. He doesn't insist on fixing the job without you understanding what's wrong with it. He can save you a lot of money. He builds clientele by trust and quality.

I like the fact that he takes his time. He's not expensive. He will tell you how much the parts cost, and he will explain what he's charging you for. If you can't afford it, he will give you the option to do it a cheaper way. Every time I have a problem, I can call him, and he will come out or send someone else, 24 hours a day. He's very prompt. They're very good. They're a '20'. Jin Lee is very good and very honest. If he sees something more that needs to be done, he will explain it, and give you the option of getting a quote from him to do the work. He's not greedy. He will show you how to fix something so that you save money.

They were very knowledgeable, and they were the only ones who understood the problem and were able to correct it. I had four plumbers over here and Smart was the only ones who were able to fix the problem.

I would say, Joel stood out for me. He was the only one who was able to identify the problem and get the job done.

They were really good, very competent, on time, and they offered a reasonable price. They paid attention to what they did, and they give good advice. I also liked the newsletter that had tips in it.

They seem very honest and competent.

They were very professional and skilled. They were also very competent, prompt and pleasant. I really liked the owner and the workers. The workers also said that the owner treats them very well.

Again they were very competent, and I felt assured that the analysis that they gave us was the right one. They respond quickly, and they are a pleasure to deal with.

We really liked the Korean plumbers. They were much neater, they wore booties, and they really cleaned up the job. We also asked for the previous installer, but that person had left the company.

They were reliable, professional, and prompt.

Jin Lee was very charming when I first met him. I like the papers that he sends out. I would tell consumers that I trust them completely and that you can learn from them.

The ease of which they communicate, I understand them, and they show me how things work.

I never have any problems making an appointment quickly. I always call them for any kind of emergency. Everyone who comes has been polite, and the job gets done quickly.

Just that they get the job done in a timely manner, I've always been very impressed with them.

I would recommend them. They seemed like they really knew what they were doing, honest, and trustworthy. I didn't feel like they were going to gouge me on the prices.

I felt they were honest, told me what the problem was and exactly what they needed to do to fix it.

They were very nice and explained everything to me. I have used them three times, and they've been great. They were dependable, efficient, considerate and friendly.

They were very professional and straightforward. I really trusted them, and felt that they weren't trying to upsell me.

I have used them for about 10 years now, and everyone they have sent over has been great. The installers have been polite, prompt and consistently do a great job.

As I said above, they have consistently done a great job.

The biggest thing is that they came over to my place many times during Covid and their prices were consistently reasonable in comparison to other companies.

The value for the quality, their prices came in hundreds of dollars cheaper than other places and for better quality.

I value their honesty. They're not the cheapest but not the most expensive either, right in the middle. They get the job done and have good work integrity.

I know what they're doing is honest work. I've found that they're the most honest company so far.

They are my go-to plumber. I use Diamond Certified exclusively, and among the DC plumbers they're the best of the bunch. They are there when you need them.

They are fast, the quality is great and at a great price. They do the job when you need them.

I use them regularly. I have an office building and they keep us alive. Joel is extremely capable, knowledgeable, honest, but not always the lowest price.

These days, when you have a problem in an office building, you can't wait for someone, you need someone now. Joel is exactly that person. Their response time is extraordinary, usually within two hours.

I would definitely say that they are very reliable, they try and satisfy the customer, they are honest with what the problem is, and they have fixed it.

My husband and I have used them, and we were impressed with them. We were both very satisfied. They were very prompt, and they worked around our schedules. They were also prompt in getting there when they said they would be there. They got to the root of the problem and fixed it.

They come on time, and they are very reliable. They get the work done in the time they say they will. You pay for them coming back, but it is worth it.

I've dealt with them for a long time, and I like them very much. When they can't do the job, they tell me. I think they are great plumbers.

They send a flyer out every so often, and it is very informative. They were reliable, professional, and articulate when explaining their process.

I felt confident that they really knew what they were doing.

I thought they did a good job and the pricing was competitive. They were very honest about the problem and what needed to be done to correct it.

They were able to come quickly.

They responded very fast, and I was pleased with the workers that they sent out to do the work. They also left everything very clean and tidy.

I really liked the workers that were sent out. They were all really great people.

They were very responsive, showed up when they promised, did good work as promised, checked up on things and they were reasonably priced.

The gentleman wore booties on his feet and put down a protective cloth, so he was very responsible and respectful, which was greatly appreciated.

They're very reliable and it takes a short period of time for them to come out after you call them. They are thorough and do a good job.

Their quick response time

They were very reliable, and they stand by their work. They go out of their way to do whatever it takes to get you what you need.

The reliability stood out. They are also quick to respond. Whether it's the weekend or a holiday, they always pick up, and they come out in a timely manner. If they can't figure out what the problem is right away, they are persistent until they do.

They were really fast and did the job as quickly as possible. There's even a guarantee for a year, which I think is really good.

The guy that came here was really good. He explained what he was going to do. We had an issue fixed with the hot water in the shower. Really prompt with everything and never left a mess, he always cleaned up after himself. I would definitely use them again.

He is responsive, he comes out quickly, and he makes me feel like he cares about fixing the problem. He is always there for me.

Their availability to respond, and they send birthday cards, reminders, and a newsletter. I have a magnet with their name and number on it.

That it's a independently owned business, and the people who work there are smart about plumbing, well informed, and friendly.

I guess that they explain everything, so when they make changes, I feel like they're reasonable changes. I don't feel like they're unreasonable, because they're well explained. I think they're great.

They fixed our leaky toilet. They were on time and clean. They also gave some information and further explained our plumbing.

I like my plumber. He's dependable and honest.

They keep their promises and they're a joy to do business with. In both of my experiences working with them, they were great.

I like the fact that the gentleman showed up early to do the job.

They are a trusted resource if I have any plumbing problems. I have used them for my mother as well and they meet that need.

Friendly customer service, the plumbers were friendly, competent and fixed the problem.

I wouldn't hesitate to use them for all of your plumbing needs. I even had them do an underground project, which went well.

They're very thorough and responsive.

Very prompt, the plumber made suggestions that saved us money and time. I can't remember his name. I would call them again.

They did a few things. We saved some money as a result of following the suggestions they made during the job.

Before we were jumping around from plumber to plumber, but now, we just call them. They are professional and trustworthy.

Well, they kept us informed about what they were doing and worked efficiently.

I'm not sure how to recommend things, but I can say that I have called them, and they've been doing an okay job so far.

Well, I keep using them, so they must be good.

They were professional and insured the fact that I was happy with the service. It was painless and I am very excited.

The customer service

They came out on a Saturday. He checked everything out, went to the store, got the toilet part and got the job done.

The guy that came out was good.

I have recommended them to several of my friends, and they are very responsive. They take care of things the same.

The fact that we can get a hold of them and don't have to wait for a call back, they offer immediate response. They are always receptive to us. We have used them for several years.

I have used them before, and I will be using them again. They were very reliable, knowledgeable, and informative.

Their responsiveness stood out for me. I got the appointment very quickly, they were on time, and they had to get parts, and they were very quick.

They were very easy to work with. They were also very available. You could get an appointment in a day or two.

My jobs were pretty simple, so nothing in particular stood out.

They don't get enough advertisement. The work was good and he did what he need to do. I'd say to use them.

Their availability, professionalism and the cost

It was my first time using them. They were recommended to me by a friend. Everything went really well.

Really good service

They're very good at what they do. We've used them multiple times and they're always very responsive.

They explained everything thoroughly and they were responsive.

I would tell them that they were able to successfully fix the problem. They were very polite as well.

They were very upfront about everything that was being done.

They do a very good job, and they are trustworthy and ethical. I have used them at least three times.

What impressed me was that they made an error, fixed it, and they didn't question anything. They really went the full mile to make sure it was taken care of.

I have always been satisfied with their work. I always call them whenever I have a plumbing problem.

They are friendly and professional.

They came and fixed the clog in our sink. They were professional, quick, and their price was right.

The price was right. He was competent, and he knew what he was doing.

They have a reliable service and the quality of the work is great. I liked the guy I worked with.

The prompt service