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Smart Plumbers, Inc.

Plumbing & Septic Install & Repair
|
San Francisco  San Mateo  Santa Clara Counties
Diamond Certified Company Report
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Smart Plumbers, Inc.
574 SURVEYS
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  • Rating
20 CONSECUTIVE YEARS
SINCE DECEMBER 2005
CERT 789

Diamond Certified Ratings Dashboard

574

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 574 SURVEY RESPONSES

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Company Report Menu

  • Survey Responses
  • Diamond Certified Video Player
  • Researched Articles & Profile
  • Capabilities
  • Photos
  • Expert Contributor Advice & Tips
  • Website & External Feeds
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Smart Plumbers, Inc.
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  • Surveys
  • Articles
  • Capabilities
  • Photos
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Diamond Certified Researched Articles on Smart Plumbers, Inc.

researched article

A look at Smart Plumbers’ fleet of service vehicles

Smart Plumbers, Inc. is a full-service plumbing firm that serves residential, commercial and industrial clients in Santa Clara and San Mateo Counties. The company's main focus is installing and repairing drains, faucets, toilets, gas and water lines, garbage disposals, and water heaters, but it also handles excavation projects; offers hydro jetting, trenchless pipe work and video line inspection; performs septic tank and leach field inspections and repairs; and installs waste water treatments.

When owner Jin Lee decided to enter the plumbing industry, he conducted exhaustive research on plumbing problems and their solutions, the industry's code requirements, and the variety of available fixtures. Smart Plumbers' website, www.smartplumber.com, offers a comprehensive summary of the information Mr. Lee has gathered.

Smart Plumbers is available seven days a week and offers 24-hour emergency service. The company guarantees its drain cleaning services for 90 days, and all installations carry a one-year warranty on parts and labor.

“The main reason for our prosperity is simple: We treat our customers right and make sure every job is done correctly, safely, and up to code. We're passionate about providing a superior level of customer service; it's an achievement in which we take immense pride. Our work is designed to serve our customers best in the long run.”

Diamond Certified Researched Capabilities on Smart Plumbers, Inc.

Service Area

Santa Clara County
San Mateo County
Serving Santa Clara and San Mateo Counties, Including San Jose, Sunnyvale, Mountain View, Daly City, Redwood City and San Bruno

Main Services

Plumbing
  • Commercial Plumbing
  • Drain Cleaning
  • Emergency Plumber
  • Gas Pipe Repair
  • Leak Detection
  • Plumbing Services
  • Sewer Pipe
  • Toilet Repair
  • Water Heater Installation
  • Water Heater Repair
  • Water Heater Replacement
  • Water Lines
Septic Install & Repair
  • Drain Field Repair
  • Drain Field Replacement
  • Septic Inspection
  • Septic Repair
  • Septic Tank Cleaning
  • Septic Tank Installation
  • Septic Tank Lid Replacement
  • Septic Tank Pumping
  • Septic Tank Servicing

Additional Services

Drain Cleaning
Faucets & Toilets
Gas & Water Lines
Garbage Disposals
Water Heaters
Excavation
Hydro Jetting
Trenchless Pipe Work
Video Line Inspection
Sewer Lateral Inspection & Replacement
Backflow Repair/Replace

Company Info

Hours
Mon
12:00 am - 11:59 pm
Tue
12:00 am - 11:59 pm
Wed
12:00 am - 11:59 pm
Thu
12:00 am - 11:59 pm
Fri
12:00 am - 11:59 pm
Sat
12:00 am - 11:59 pm
Sun
12:00 am - 11:59 pm
Open Now
24-Hour Service
Website
Contact
Smart Plumbers, Inc.

Capabilities Table

Company Name
Smart Plumbers, Inc.
Managers
Jay Kim, Manager
License
980701
Insurance
Liability Insurance,
Workers' Compensation
Payment Accepted
american express,
discover,
mastercard,
visa

Certifications & Awards

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Key Factors

Smart Plumbers, Inc. Emergency 24/7
Emergency 24/7
Smart Plumbers, Inc. Residential & Commercial
Residential & Commercial
Smart Plumbers, Inc. Free Estimates
Free Estimates
Smart Plumbers, Inc. Appointments Available
Appointments Available
Smart Plumbers, Inc. Live Phone Call Answers
Live Phone Call Answers
Smart Plumbers, Inc. Diamond Certified Expert Contributor
Diamond Certified Expert Contributor

Select Photos From Smart Plumbers, Inc.

1 of 12Picture of You can determine if your main sewer line is clogged by checking the "clean out" in front of your house. - Smart Plumbers, Inc.
You can determine if your main sewer line is clogged by checking the "clean out" in front of your house.
Picture of You can determine if your main sewer line is clogged by checking the "clean out" in front of your house. - Smart Plumbers, Inc.
Picture of The air gap connection between a dishwasher and a garbage disposal - Smart Plumbers, Inc.
Picture of Grease inside a sewer pipe will make the pipe corrode and leak. - Smart Plumbers, Inc.
Picture of A sewer pipe clogged by roots - Smart Plumbers, Inc.
Picture of Smart Plumbers recently repaired this drain. - Smart Plumbers, Inc.
Picture of The most common reason for faucet leaks is a loose connection between the spray head and flexible line. - Smart Plumbers, Inc.

Diamond Certified Expert Contributor Advice & Tips

Jin Lee is a veteran of the plumbing industry and owner of Smart Plumbers, Inc., a Diamond Certified company since 2005. He can be reached at (408) 247-2288 or by email.

Jin Lee is a veteran of the plumbing industry and owner of Smart Plumbers, Inc., a Diamond Certified company since 2005. He can be reached at (408) 247-2288 or by email.

Jin Lee: Plumbing Smarts

By James Florence, Diamond Certified Resource Reporter

SANTA CLARA — Jin Lee has always possessed a mechanical mind, so it only made sense for him to enter a field where he could utilize its full potential. “As a child, I was fascinated with how things worked and was always taking things apart and putting them back together,” he remembers. “Not surprisingly, plumbing was something that really interested me. Later, while working in furniture manufacturing, I did plumbing on the side as a hobby....

Read Full Article - Jin Lee: Plumbing Smarts

Smart Plumbers, Inc. Website and External Feeds

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Smart Plumbers, Inc. Ratings and Survey Responses

diamondcertified logo
Smart Plumbers, Inc.
574 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
20 CONSECUTIVE YEARS
SINCE DECEMBER 2005
CERT 789

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Phone Survey Responsesfrom 574 Verified Customers

Yvette H.

I think they're very reliable and very honest. They've always done a good job done for me quickly.

Verified Customer of Smart Plumbers, Inc., 1 of 574

10 Quality
Yes Loyalty
Anna B.

Very experienced and very patient

Verified Customer of Smart Plumbers, Inc., 2 of 574

10 Quality
Yes Loyalty
James D.

That they're worth looking into

Verified Customer of Smart Plumbers, Inc., 3 of 574

10 Quality
Yes Loyalty
Barry R.

I think that they're reliable and extremely service oriented. Although the company is not all that sophisticated, they certainly know what needs to be done, and they do it. They're very open about what they do and how they do it. For almost any service that they provide, they describe how to fix the problem on their website. Their prices are quite reasonable. As a service oriented business, they're very high on my list. They're at the top.

Verified Customer of Smart Plumbers, Inc., 4 of 574

10 Quality
Yes Loyalty
Jan T.

I have used them five or six times now, and I have been very satisfied. They respond quickly, and they work quickly. They explained exactly what they were going to do, and I have never had a problem. I believe that the pricing was fair also.

Verified Customer of Smart Plumbers, Inc., 5 of 574

10 Quality
Yes Loyalty
Alexis K.

Jin Lee is very honest with his job, and he does research for you. He doesn't insist on fixing the job without you understanding what's wrong with it. He can save you a lot of money. He builds clientele by trust and quality.

Verified Customer of Smart Plumbers, Inc., 6 of 574

10 Quality
Yes Loyalty
Tom L.

They were very knowledgeable, and they were the only ones who understood the problem and were able to correct it. I had four plumbers over here and Smart was the only ones who were able to fix the problem.

Verified Customer of Smart Plumbers, Inc., 7 of 574

10 Quality
Yes Loyalty
Anne K.

They were really good, very competent, on time, and they offered a reasonable price. They paid attention to what they did, and they give good advice. I also liked the newsletter that had tips in it.

Verified Customer of Smart Plumbers, Inc., 8 of 574

10 Quality
Yes Loyalty
Becky F.

They were very professional and skilled. They were also very competent, prompt and pleasant. I really liked the owner and the workers. The workers also said that the owner treats them very well.

Verified Customer of Smart Plumbers, Inc., 9 of 574

10 Quality
Yes Loyalty
Barney S.

We really liked the Korean plumbers. They were much neater, they wore booties, and they really cleaned up the job. We also asked for the previous installer, but that person had left the company.

Verified Customer of Smart Plumbers, Inc., 10 of 574

10 Quality
Yes Loyalty
Barbara S.

Jin Lee was very charming when I first met him. I like the papers that he sends out. I would tell consumers that I trust them completely and that you can learn from them.

Verified Customer of Smart Plumbers, Inc., 11 of 574

10 Quality
Yes Loyalty
Karen B.

I never have any problems making an appointment quickly. I always call them for any kind of emergency. Everyone who comes has been polite, and the job gets done quickly.

Verified Customer of Smart Plumbers, Inc., 12 of 574

10 Quality
Yes Loyalty
Mario L.

I would recommend them. They seemed like they really knew what they were doing, honest, and trustworthy. I didn't feel like they were going to gouge me on the prices.

Verified Customer of Smart Plumbers, Inc., 13 of 574

10 Quality
Yes Loyalty
Jan L.

They were very nice and explained everything to me. I have used them three times, and they've been great. They were dependable, efficient, considerate and friendly.

Verified Customer of Smart Plumbers, Inc., 14 of 574

10 Quality
Yes Loyalty
Karen L.

I have used them for about 10 years now, and everyone they have sent over has been great. The installers have been polite, prompt and consistently do a great job.

Verified Customer of Smart Plumbers, Inc., 15 of 574

10 Quality
Yes Loyalty
Anders H.

The biggest thing is that they came over to my place many times during Covid and their prices were consistently reasonable in comparison to other companies.

Verified Customer of Smart Plumbers, Inc., 16 of 574

10 Quality
Yes Loyalty
Ike L.

I value their honesty. They're not the cheapest but not the most expensive either, right in the middle. They get the job done and have good work integrity.

Verified Customer of Smart Plumbers, Inc., 17 of 574

10 Quality
Yes Loyalty
Mike A.

They are my go-to plumber. I use Diamond Certified exclusively, and among the DC plumbers they're the best of the bunch. They are there when you need them.

Verified Customer of Smart Plumbers, Inc., 18 of 574

10 Quality
Yes Loyalty
Bob P.

I use them regularly. I have an office building and they keep us alive. Joel is extremely capable, knowledgeable, honest, but not always the lowest price.

Verified Customer of Smart Plumbers, Inc., 19 of 574

10 Quality
Yes Loyalty
Carol G.

I would definitely say that they are very reliable, they try and satisfy the customer, they are honest with what the problem is, and they have fixed it.

Verified Customer of Smart Plumbers, Inc., 20 of 574

10 Quality
Yes Loyalty
Nancy S.

They come on time, and they are very reliable. They get the work done in the time they say they will. You pay for them coming back, but it is worth it.

Verified Customer of Smart Plumbers, Inc., 21 of 574

10 Quality
Yes Loyalty
Carolyn Y.

They send a flyer out every so often, and it is very informative. They were reliable, professional, and articulate when explaining their process.

Verified Customer of Smart Plumbers, Inc., 22 of 574

10 Quality
Yes Loyalty
Patricia C.

I thought they did a good job and the pricing was competitive. They were very honest about the problem and what needed to be done to correct it.

Verified Customer of Smart Plumbers, Inc., 23 of 574

10 Quality
Yes Loyalty
Bjor B.

They responded very fast, and I was pleased with the workers that they sent out to do the work. They also left everything very clean and tidy.

Verified Customer of Smart Plumbers, Inc., 24 of 574

10 Quality
Yes Loyalty
Susan W.

They were very responsive, showed up when they promised, did good work as promised, checked up on things and they were reasonably priced.

Verified Customer of Smart Plumbers, Inc., 25 of 574

10 Quality
Yes Loyalty
Linda H.

They're very reliable and it takes a short period of time for them to come out after you call them. They are thorough and do a good job.

Verified Customer of Smart Plumbers, Inc., 26 of 574

10 Quality
Yes Loyalty
Kamal B.

They were very reliable, and they stand by their work. They go out of their way to do whatever it takes to get you what you need.

Verified Customer of Smart Plumbers, Inc., 27 of 574

10 Quality
Yes Loyalty
Josette A.

They were really fast and did the job as quickly as possible. There's even a guarantee for a year, which I think is really good.

Verified Customer of Smart Plumbers, Inc., 28 of 574

10 Quality
Yes Loyalty
Cathy M.

He is responsive, he comes out quickly, and he makes me feel like he cares about fixing the problem. He is always there for me.

Verified Customer of Smart Plumbers, Inc., 29 of 574

10 Quality
Yes Loyalty
Rebacca A.

That it's a independently owned business, and the people who work there are smart about plumbing, well informed, and friendly.

Verified Customer of Smart Plumbers, Inc., 30 of 574

10 Quality
Yes Loyalty
Laura M.

They fixed our leaky toilet. They were on time and clean. They also gave some information and further explained our plumbing.

Verified Customer of Smart Plumbers, Inc., 31 of 574

10 Quality
Yes Loyalty
Ruth J.

They keep their promises and they're a joy to do business with. In both of my experiences working with them, they were great.

Verified Customer of Smart Plumbers, Inc., 32 of 574

10 Quality
Yes Loyalty
Chuck R.

They are a trusted resource if I have any plumbing problems. I have used them for my mother as well and they meet that need.

Verified Customer of Smart Plumbers, Inc., 33 of 574

10 Quality
Yes Loyalty
Steve C.

I wouldn't hesitate to use them for all of your plumbing needs. I even had them do an underground project, which went well.

Verified Customer of Smart Plumbers, Inc., 34 of 574

10 Quality
Yes Loyalty
Dianna R.

Very prompt, the plumber made suggestions that saved us money and time. I can't remember his name. I would call them again.

Verified Customer of Smart Plumbers, Inc., 35 of 574

10 Quality
Yes Loyalty
Lisa L.

Before we were jumping around from plumber to plumber, but now, we just call them. They are professional and trustworthy.

Verified Customer of Smart Plumbers, Inc., 36 of 574

10 Quality
Yes Loyalty
Marjorie L.

I'm not sure how to recommend things, but I can say that I have called them, and they've been doing an okay job so far.

Verified Customer of Smart Plumbers, Inc., 37 of 574

10 Quality
Yes Loyalty
Christina D.

They were professional and insured the fact that I was happy with the service. It was painless and I am very excited.

Verified Customer of Smart Plumbers, Inc., 38 of 574

10 Quality
Yes Loyalty
Paul D.

They came out on a Saturday. He checked everything out, went to the store, got the toilet part and got the job done.

Verified Customer of Smart Plumbers, Inc., 39 of 574

10 Quality
Yes Loyalty
Gary L.

I have recommended them to several of my friends, and they are very responsive. They take care of things the same.

Verified Customer of Smart Plumbers, Inc., 40 of 574

10 Quality
Yes Loyalty
Helen T.

I have used them before, and I will be using them again. They were very reliable, knowledgeable, and informative.

Verified Customer of Smart Plumbers, Inc., 41 of 574

10 Quality
Yes Loyalty
Hugo D.

They were very easy to work with. They were also very available. You could get an appointment in a day or two.

Verified Customer of Smart Plumbers, Inc., 42 of 574

10 Quality
Yes Loyalty
Quinten L.

They don't get enough advertisement. The work was good and he did what he need to do. I'd say to use them.

Verified Customer of Smart Plumbers, Inc., 43 of 574

10 Quality
Yes Loyalty
Liam K.

It was my first time using them. They were recommended to me by a friend. Everything went really well.

Verified Customer of Smart Plumbers, Inc., 44 of 574

10 Quality
Yes Loyalty
Edwin R.

They're very good at what they do. We've used them multiple times and they're always very responsive.

Verified Customer of Smart Plumbers, Inc., 45 of 574

10 Quality
Yes Loyalty
Teresa W.

I would tell them that they were able to successfully fix the problem. They were very polite as well.

Verified Customer of Smart Plumbers, Inc., 46 of 574

10 Quality
Yes Loyalty
Anthony L.

They do a very good job, and they are trustworthy and ethical. I have used them at least three times.

Verified Customer of Smart Plumbers, Inc., 47 of 574

10 Quality
Yes Loyalty
Zetta D.

I have always been satisfied with their work. I always call them whenever I have a plumbing problem.

Verified Customer of Smart Plumbers, Inc., 48 of 574

10 Quality
Yes Loyalty
Allison S.

They came and fixed the clog in our sink. They were professional, quick, and their price was right.

Verified Customer of Smart Plumbers, Inc., 49 of 574

10 Quality
Yes Loyalty
Simon T.

They have a reliable service and the quality of the work is great. I liked the guy I worked with.

Verified Customer of Smart Plumbers, Inc., 50 of 574

10 Quality
Yes Loyalty