Sigura Construction, Inc. designs and builds kitchens and bathrooms for residential clients throughout the Greater Bay Area. The company’s contractors have expertise in new construction, Green Building systems (LEED Certified) and painting, and they work together with architectural, landscaping and interior design services—both in-house and with accomplished affiliates. According to owner Ilan Sigura, this full-service approach guarantees clients experience convenient, streamlined construction processes.
Sigura Construction has more than two decades of experience working on interior and exterior remodels and repairs, ground-up construction, residential and commercial additions, and multiunit projects. Mr. Sigura says every kitchen and bathroom project is a unique opportunity to design a room that’s aesthetically and functionally appealing and individually tailored to clients’ needs and desires.
For environmentally-conscious clients, Sigura Construction can facilitate special considerations and design strategies to improve building performance, indoor air quality, and stewardship of resources. As part of its Green building solutions, the company uses zero-VOC paint to reduce greenhouse gas emissions.
“We stay on every job until it's finished, and we never take on work unless we're certain we can deliver excellent results. We guarantee our customers can rely on us before, during and after their projects. Our client satisfaction rate dictates our reputation, so our top priority is making sure each of our customers has a pleasant experience.”
If you’re planning a construction project, look for a contracting firm that cultivates a culture of accountability. Construction companies run the gamut from tried and true to completely unreliable. Even the best contractors can earn a poor reputation if they don’t finish jobs on time or are unable to keep promises, but a record of responsible and responsive actions can earn good companies stellar reputations for taking care of their clients.
To find a construction company that offers quality craftsmanship along with good customer service, experts recommend looking at finished products and considering the route a company takes to get results. Ilan Sigura, owner of Sigura Construction, Inc. in Santa Clara, says it’s a good idea to find a company that has multiple levels of supervision. “Look for a firm that has a superintendent who is responsible for coordinating the job and a production manager who handles quality. A multi-level approach provides independent checks of jobs and greater accountability for crews. Also, there are more responsible parties with whom you can communicate and get information.”
Many construction companies find they get better results by keeping crews on jobs rather than pulling employees from one job to work on another. To ensure continuity and personal responsibility, look for a contractor who promises to start and finish your job without breaks in the middle and who sends the same crew to your house every day.
It’s also smart to hire a company that has present and active leadership from its ownership and managerial staff, as this can be a sign of a culture of accountability. When owners are present on jobsites, employees often feel positive pressure to perform at higher levels, which Mr. Sigura says can lead to better results. “More accountability for employees means their clients get their money’s worth.”
Here are some other signs that a construction company is committed to accountability:
- Every employee has a job to do and knows what is expected of them.
- Owners and foremen delegate responsibilities to qualified staff members.
- Every step of a job is tracked to monitor progress.
- Systems are in place to verify clients are happy during and after their jobs.
- There is accountability for individual employees and crews.
- You receive detailed project proposals and schedules outlining the phases of your project.
- There are avenues for you to communicate easily with crews, foremen and company owners.
Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for construction companies that have earned the prestigious Diamond Certified award. For Sigura Construction, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: set high expectations for every job, regardless of its size. "We're all about quality workmanship, and we always let our clients know what they can expect from us," says owner Ilan Sigura. "Our reputation is very important to us, and we've built that reputation by taking care of every client and providing them with the results they expect."
Sigura Construction has been remodeling kitchens and bathrooms, building room additions, and handling ground-up construction projects throughout the Greater Bay Area for more than two decades. Mr. Sigura says the company's full-service approach to the construction process allows it to guarantee a convenient, streamlined experience for each client. "Every project is an opportunity to design something that's highly functional, aesthetically appealing, and tailored to the individual client's needs and desires."
Unlike less experienced construction firms that take a hands-off approach to interacting with their customers, Sigura Construction prioritizes regular communication before, during and after its clients' projects. "It's important for us to know that our clients are satisfied with every phase of our work," affirms Mr. Sigura. "Our foremen are always available by phone or in person to address their questions or concerns, and we conduct a post-job survey to confirm that our work has met their expectations."
Another distinguishing feature of Sigura Construction is its large staff, which allows it to maintain high levels of quality throughout its projects. "From the superintendent who coordinates the job to the production manager to the technicians who perform the work, everyone here works together to make sure nothing falls through the cracks," says Mr. Sigura. "Also, I'm personally involved with every project, which adds yet another level of accountability and guarantees the client gets their money's worth."