Service Champions

They are very reliable, service is well done, and we have never had any problems.

We know the quality of the service we will get when we work with them. They are punctual, they care about their work, they do a good job, and we have never had any problems with our heating and HVAC system with them.

I am perfectly happy with them, they are good, everything has been perfect.

The workers are wonderful and very helpful.

I would recommend them.

They are great.

My last service had two parts. Sam, the technician, came out and found a few small parts that needed to be replaced. The "10" is for Sam. He was very polite and professional. He said he had to call the office and let them know about the parts. They said they were sending another service person out. When he got here, he said he had gone all the way home but got a call that he had to come back out, not very professional. The other guy checked it out and Sam asked him if they could get the parts ordered and he said no that I needed a new unit and that the parts would take a few weeks. I told him I couldn't afford a new unit and would rather get a price on parts and what it would cost to install them, but I haven't heard back.

Sam was very nice, polite and was trying to help me get my system fixed.

I have recommended them several times to numerous friends. They are so incredibly detailed. It's crazy. They're very friendly and very competent. I am handicap and on an oxygen tank, which means I can't do a lot. Lar Heng was the sweetheart that came to my house. He went and checked, literally, everything for me. He checked every single one of my vents, and he even got into a small crawl space to check things out for me. He checked on things that I wouldn't have even thought about checking. He was so very courteous and caring. He actually likes his job.

Lar Heng, my main guy, is what I liked best. He is so courteous, caring, and a true gentleman.

They are very reliable, punctual, and they are very straightforward with their quotes. They honor those quotes and there are no undisclosed expenses in the quotes. One of the things that is nice, is that if you are a single female, they send you a text with a name and pictures of who is coming to your house, which is really helpful for women who are single. Also, they tell you where they are and when they will come.

The fact that you can call them and they came out basically within 24 hours and it was not even an emergency. They have quite a few reps and we have seen quite a few of them in getting our HVAC.

I would refer them to others. In fact, I am glad that you called because I live in Lincoln Hills, which is a retirement community and one of the services here is a resource for referrals. We have 1100 or more people living here and there are referrals for everything from airport rides to plumbers. Everyone can put suggestions on the list as well. I am going to put Service Champions, because they were great.

The technicians are fantastic. They found that in my hallway I have two furnace filter vents and that they'd never seen that before. I've lived here 19 years and I thought I only had one, but they pointed it out, then checked it and it works. They are just very courteous, personable workers who do such a good job.

You can trust Service Champions. They have always been reliable and the last couple of years they have only sent out professionals that truly know what they are doing who are always courteous and polite. Every single time before they leave, they ask is there anything else they can do. I am a great grandmother and can honestly say every one of these gentlemen, I would proudly call my son or grandson.

They are always polite, always courteous, know what they are doing on their job, and trust me, not everybody does. They are very honest and trustworthy.

They are all knowledgeable about what they are doing, personable and they explained the procedure to me. They showed me the readings from the furnace that was serviced that will tell you if there are any parts that are needed to be replaced or if it is up to date. They went over the thermostat with us. because we had some questions.

Very knowledgeable and explain what they are doing really well

I have to say it took a little while to get there. I have already had the opportunity to say what I thought when my neighbor asked me. I told him I had a challenge. I don't think it's operating correctly. They came out three times, were not able to resolve it and then gave the task to someone else. He was able to resolve it.

They are very nice and professional.

They are on time and they actually schedule a tune-up. The reminders are good. The only thing I didn't like was that sometimes it took a little longer than it should, because they have a trainee. Also, when I called for issues, I felt like it took a little while for them to diagnose the problem, but overall, they were good.

They were polite and very mindful. They are customer service oriented.

I'm not very happy with the amount I was charged for the work on my air conditioning unit, because I did research after the job and found out it would've been half the cost to do it myself. I think it's a bit much to charge the consumer double the price. As far as the technician goes though, I'm happy. He did a good job.

The friendly, knowledgeable and helpful service

I have been using them for four years now. They are prompt, knowledgeable, and send you a picture of the technician who is due out so that you know what they look like. Plus, they do follow-up responses and rating surveys each time. The people are very polite, professional, and exceedingly clean.

The last time a female technician came out and I was thrilled to see that. She was great. It was awesome to see a woman employed as a technician.

They were very clear about what they were going to do before the installation, showed us the inspections that were done, and discussed the different equipment, as far as what would work best with our home. We were very satisfied with what they did and how they conducted themselves in our home.

The person was very personable and accommodating. My husband commented that he hadn't worked with anyone like that before which was really, really good. He kept checking back and inspected it again just to make sure the city of Vallejo signed off on everything they needed to.

They are very good, but they are expensive. If someone needed a new heater or air conditioner, I wouldn't recommend them, but for service and maintenance, all of the technicians are knowledgeable and courteous. I told them when mine goes out, I won't be using them, because they are too pricey.

I like their service. They are very polite, courteous and respectful.

I would say that Diamond Certified is what lead me to seek their service and I'm quite happy with them. I have used them twice since the tune up and the air conditioner is working great. It is 20 years old and I've definitely noticed a difference. The technician that they sent out was awesome.

The technician, Daniel, is very knowledgeable and did a great job. On my second appointment, I had some issues with the charge, so I called and she was really great. I am very critical and she explained the first visit was for a qualified tune up, which is a part of the maintenance plan, and my second appointment was for a problem, so I was charged. The customer service is great. I'm 80 years old and retired from the courts, so I'm paranoid from seeing so many contested action defaulted service issues, but their customer service is definitely a plus.

They are great. After the initial installation, they realized they could have done a better job with a particular circuit, so they came back and did what they felt they could do better and didn't charge us. Based on that, I decided to buy their yearly contract, because they were so great.

I appreciated their time and attention. One of the UV lights had died, and after replacing it, they realized they needed to do it on a separate circuit.

When you're in business, sometimes things go wrong. I've used Service Champions for thirteen years and this last job I had an issue, so I escalated it. David stepped up and made sure I was one hundred percent satisfied with the end result, which I think is the mark of a good company.

While I did have issues with this last job, they made sure that I was satisfied in the end.

I'd say to give them a chance. Even if you have one bad experience, don't give up on them. They're not always perfect, but they always try. My mother is very elderly. They were nice with her and explained everything thoroughly to her, so they're very knowledgeable and friendly.

My neighbor recommended them to me, and when I tried them the first time, they were clean, professional and polite. They told me everything upfront. They have a lot of options, so it's affordable. They also guarantee their products and respect your house like it's their own.

That they are professional, reliable, they do a clean job, and they don't trash your house. They are very respectful, stayed on schedule, and everyone was equally professional. They went above and beyond to make sure we were satisfied and comfortable with the process.

Professional attitude and very courteous and just client focused

They were very punctual and very efficient, as far as getting the appointment. The technicians were very polite, competent, and so far, it is working. It was a difficult problem to find and the 4 people who came in were very good and had answers to my questions.

They were honest and I could trust them. They didn't try to sell me anything.

The quality of their work is excellent, but they should do their own research before going to them, because when you talk to them, they want you to make the decision on the spot. There's no time to think, so I'm not sure if I got the best air conditioning unit.

The quality of work is good. They know what they're doing and there's no denying that.

I have mentioned it to a couple of people and I told them that if they have any little problems to call Service Champions and they set up appointments, they are clean, and they are on time. It doesn't take very long for them to get the job done as well.

There is nothing I don't like.

We had a couple of different technicians come out. I was determined that the first one would be ours forever, because we liked him so much. Then, the second technician came out, and he was every bit as good as the first one. They have great technicians.

I liked that they didn't seem to be hurried. They took their time to find all of the various problems and do all of the checks that they needed to do. I never got the feeling they were in a rush to get to another customer's home.

I would refer them to anyone. They have helped us with a lot of issues and solved every single one of them. When there's emergency situations, they are very timely, and I'm always able to get an appointment the same day or in the next couple of days.

They're professional, prompt and knowledgeable.

I would most likely use them again for the service. The guy who came out was very friendly and he really explained everything to me about the heating and AC system that I have. There was a lot that I didn't know and his explanations were helpful.

I had never had my system cleaned since I bought it probably 20 years ago. It is a little outdated, but the technician explained what I could expect to go wrong first and what I could get away with not worrying about right away, and that was helpful.

They are very good and responsive. The first appointment, the technician was really, really good. I would recommend them if they have those kind of people, but the second technician, not so much. I would recommend them for the first technician.

It all depends on the technician. The first technician was very good, detailed, clean and explained everything.

They were on time, thorough, and very efficient. They took my heater apart and cleaned everything. They put it back together again, and it is running very smoothly. When they left, there was no mess. They were very efficient and very effective.

They did what they said they would do. They get top ratings from me. The person they sent out was very friendly and trustworthy. It made me feel better about having him in my house at the time.

The service representative that came out to fix my furnace took the time to tell us what was wrong. My mom is 98 years old and the home owner. He told her what would be needed in the future and explained what he was doing to fix the problem.

The service representative was really down to earth and really explained everything so that we could understand. He was really good.

They have the nicest guys and gals coming out. I love that women are being recruited for "manly work." They are always so pleasant and answer all of my questions and then ask if there is anything else I can do for you before they leave.

They offer opinions and tell me if it is critical or it would be nice, so I can make a decision. I feel like they are teaching me and helping me make the decision.

I really have a sense that they, as a group, have a purpose to do high quality work. The technicians who come to do the work are very knowledgeable and professional. They seem to take care of business and they go beyond what I expect.

I just like that I have a sense that they will always be there and they are a good company.

Their service is good and they have a quick response time. The annual plans are also really good, as far as contracts for regular service. I would say that they are good and I would recommend them, but their sales side is too pushy.

They are nice and the people show up. They wear masks and gloves now to be safe during COVID.

The service guy that came out, Dakota, was friendly, professional and knowledgeable. He clearly explained the condition of the system and projections for potential future replacements. He made sure I understood what he had done.

Efficient and very satisfied, the main reason I decided to go with them was our AC went down on a blazing hot day and I couldn't get anyone else to come out. The guy that came out was very appropriately named Angel. At that time, we decided to go with the annual contact.

To be honest, I did not have a good experience when they changed the duct work and HVAC unit two years ago. The people who do the tune-ups are nice, but the people that did the installation were the ones that made mistakes.

The people that do the tune-ups are usually nice.

I tried to get them to come out earlier than my last appointment, but they told me they were booked up for 6 months. I was not happy about it, but when they finally called to make the appointment and came out, it went well.

Nothing that I can think of right now.

Try them, you'll like them. They're very good. One of the guys even offered to take out my trash and the other one cleaned my window. This was above and beyond. They also have top service for furnace and water heaters.

They knew what they were doing. They were very amenable. They were nice people and well trained.

They are very professional, courteous, and showed up on time. They did great work. They were very clean and just a good group of guys. I will be using them again and referring them to anybody who needs their services.

The things I mentioned, as it is very, very important for people to show up on time and they did. They got the work done in a reasonable time, were very clean, and they explained step-by-step what needed to be done. I definitely will be using them again.

That they are very thorough and not too long after they installed our system, the city inspector came out and he said that they did an incredible job and it was finite and well done and we should be proud of the work.

The people they send out are very good and they are pleasant and they explain what they are doing and they are a good group of guys and they do a good job. They make you feel comfortable that their work is way above standard, which was confirmed by the city inspector.

I would like them to know that they are very reputable, and they do exactly what they say they are going to do. They show up on time, and they are neat and clean. They knew exactly what they were supposed to be doing.

I liked that they do exactly what they say they are going to do.

They are very good at what they do. They're thorough and competent, but they're on the pricier side, so sometimes they do stuff they don't need to do, but they do a good job. I would recommend it if you can use them.

They responded quickly, were patient and explained well without being patronizing.

They are very polite when they come in. They explain everything to you in detail. They are very prompt and are here when they say they will be. They give you a heads up 30 minutes prior that they are on their way.

They are honest in what to they have to say and very detailed so you understand.

They are prompt, courteous, friendly, competent, clean up and always wear booties in your house. They ask to do things for you at the end in case you need something done. They are very nice guys and hard workers.

All of it, what I just said.

They're really thorough, very well trained and they know what they're doing. They give you a lot of documentation to verify their work, and so far, everything has gone really well. I would highly recommend them.

They're just very well trained.

They're reliable and professional. They show up when they say they are going to show up, are very professional and explain the job thoroughly. They are on time and you know they're experts who know their stuff.

Service Champions hires these young men that might have some bumps along the road and give these kids a chance. I really like that the company gives these young kids something professional to learn.

If you want to have a business in your toolbox who can respond and send out a technician in two business days, sometimes one business day, then use Service Champions. Other companies will have you wait a week.

When I need them, I need them and they are there. We are blessed to have them.

I would say they were prompt, friendly and seemed to be efficient. They did not leave a mess and cleaned up after themselves well. The quality as far as I can tell without climbing under the house is fine.

Prompt, professional and clean

They are really understanding, as far as accounts. I was having problems with my payments every month and they were able to call me each month and change my due date each month to accommodate my paychecks.

I felt like they were honest and they gave me a nice quote and a lot of different options to choose from and they didn't pressure me to make a purchase right away.

The workers are polite and efficient. We have an old house and old stuff and they got it done. The guys putting in the insulation somehow made my doorbell break, but Service Champions came and fixed it.

My advisor was wonderful. Angelia stayed all the way through.

The product is good quality. I'm happy with my air conditioner and heater. The lady also gave me 2 years of MVP service, because they had to come out again, so I thought that was cool. They're honest.

They were honest.

The first guy was very personable and knowledgeable. The last time that I used them at a new house for a different problem, and not only did he fix the problem, he was very personable and respectful.

I had two experiences and the people who they sent out seemed to be very sincere.