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Sersiv Roofing Corporation

Real Estate - Roof Inspections & Roofing
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Diamond Certified Company Report
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Sersiv Roofing Corporation
10 SURVEYS
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  • Rating
4 CONSECUTIVE YEARS
SINCE NOVEMBER 2021
CERT 2652

Diamond Certified Ratings Dashboard

10

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 10 SURVEY RESPONSES

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  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

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Diamond Certified Researched Articles on Sersiv Roofing Corporation

researched article

Sersiv Roofing Corporation installed this roof on a client’s house.

Sersiv Roofing Corporation offers a wide range of roofing and gutter services to residential clients throughout the Bay Area. The company has the training and equipment to install, replace, and repair all types of roofing systems (including composition shingle and wood shake), and it also provides consultation services for property owners who need help assessing the overall condition of their roofs.

Co-owner Andres Serva credits much of Sersiv Roofing Corporation’s success to its transparent business practices. “We want our clients to trust us from the moment they meet us, so we’re always honest with them about what to expect during their projects,” he explains. “By explaining what needs to be done and keeping our lines of communication open, we’re able to make them feel more comfortable with the entire process.”

Sersiv Roofing Corporation prioritizes quality control throughout every phase of its clients’ roofing and gutter projects, which Mr. Serva says is crucial for ensuring positive results. “After the work is complete, we perform a walkthrough and take photos to make sure we did everything correctly. Our clients really appreciate how dedicated we are to fulfilling their needs.”

“Customer satisfaction is very important to us, so we do what we say we’re going to do and focus on completing every job in a timely manner. At the end of the day, we want to leave each project knowing we met the customer’s expectations and provided them with the best possible service.”

Make sure you’re getting the best long-term warranty from your roofing contractor.

Licensed contractors are required to back their work for a certain length of time in order to meet state standards, but not all warranties are created equal. In fact, some companies intentionally offer confusing, incomplete, or misleading warranties so they don’t have to return to repair or replace subpar work or materials.

Thankfully, there are ways you can protect yourself. According to experts, the best move is to ask for and carefully review warranty documents for both labor and materials alongside bids before choosing a roofing contractor. The more detailed the warranty information, the better. As this is a major part of the value of the job, it’s smart to give priority to companies that offer the best warranties, even if their initial prices are slightly higher. Then, before signing a contract and starting the work, confirm the warranty details and make sure they’re included in the legally binding contract.

Andres Serva, co-owner of Sersiv Roofing Corporation in Sunnyvale, says warranties from roofing contractors vary depending on factors like services, products and materials. “Your roofer should give you specific warranty information based on the options that you choose. Also, warranty coverage should be factored into your hiring and purchasing decisions, as some contractors can offer better warranties on certain products if they’re certified installers.”

Mr. Serva also advises looking deeper than the initial numbers. “People tend to focus on the years offered in the warranty, but there are other important parts,” he says. “Detailed paperwork is the key to protecting yourself. You want documentation that says what the contractor will do, how they’ll replace or repair the roof, what materials they’ll use, and any other benefits or limitations. Then, if you have to cash in on the warranty coverage for labor or materials, you’ll have a document that explains your rights, which will help you protect your investment for the life of your purchase.”

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for roofing companies that have earned the prestigious Diamond Certified award. For Sersiv Roofing Corporation, the key to keeping clients happy is simple: be honest and transparent with them throughout every step of the roofing process. “It’s all about customer service for us,” affirms co-owner Andres Serva. “We do exactly what we say we’re going to do, and that means our clients can build trust in us from the moment they meet us. They know we’re going to handle every phase of their projects with integrity.”

Sersiv Roofing Corporation has been providing roofing and gutter services for residential clients throughout the Bay Area since 2020. The company has the in-house capabilities to install, replace and repair all types of roofing systems (including wood shake and composition shingle), and it also offers consultation services to property owners who want to assess the overall condition of their roofs.

Unlike roofing contractors that take an “assembly line” approach to each project and overlook certain details as a result, Sersiv Roofing Corporation focuses on providing small touches that make its clients feel more confident in the process. “It may seem insignificant, but by being punctual, polite and professional, we’re able to set ourselves apart,” says Mr. Serva. “We’re constantly striving to improve, whether we’re looking for the best products, taking part in ongoing training or finding ways to provide better warranties. We do all of these things because we want to provide our clients with the best possible options.”

Another distinguishing attribute of Sersiv Roofing Corporation is its intentional communication style. “We prioritize open communication with our clients every step of the way,” explains Mr. Serva. “At the start of the job, we go over what needs to be done and help the customer review the pros and cons of each option. Once we find the best roofing system for their home, we keep them informed during every step of the job. When the work is complete, we meet with them a final time to do a walkthrough, show them photos and make sure they’re completely satisfied.”

Diamond Certified Researched Capabilities on Sersiv Roofing Corporation

Service Area

Bay Area
Serving the Entire Bay Area

Main Services

Real Estate - Roof Inspections
  • Commercial Roofing
  • Metal Shingles
  • Residential Roofing
  • Roof Certification
  • Roof Consultation
  • Roof Inspection Reports
  • Roof Inspections
  • Roof Leak Repair
  • Roof Moss Removal
  • Roof Repair
  • Roof Replacement
  • Steel Roofing
Roofing
  • Cedar Shake
  • Metal Shingles
  • Residential Roofing
  • Roof Coatings
  • Roof Inspection
  • Roof Leak Repair
  • Roof Moss Removal
  • Roof Repair
  • Roof Replacement
  • Roofing Installation
  • Steel Roofing

Additional Services

Roof Installation, Replacement and Repair
Gutter Installation and Repair
Composition Shingle, Tile, Slate and Wood Shake Roofs
Leak Repairs
Roof Consultations

Company Info

Hours
Mon
07:00 am - 05:00 pm
Tue
07:00 am - 05:00 pm
Wed
07:00 am - 05:00 pm
Thu
07:00 am - 05:00 pm
Fri
07:00 am - 05:00 pm
Sat
07:00 am - 05:00 pm
Sun
Closed
Closed
Mon – Sat: 7am – 5pm
Website
Contact
Sersiv Roofing Corporation

Capabilities Table

Company Name
Sersiv Roofing Corporation
Phone Number
DCID Number
DCID4088291127
Managers
Andres and Giovanna Serva, Owners
Years in Industry
9 (Mr. Serva)
# of Employees
9
License
1066971
Insurance
Liability Insurance,
Workers’ Compensation
Founded
2020
Customer Type
Residential
Warranties & Guarantees
Manufacturers’ Warranties on Products, 10-Year Workmanship Warranty
Payment Accepted
mastercard,
visa

Certifications & Awards

diamond certified logo

Brands

capabilities award
capabilities award

Key Factors

Sersiv Roofing Corporation Family Owned
Family Owned
Sersiv Roofing Corporation Established in 2020
Established in 2020
Sersiv Roofing Corporation Residential Only
Residential Only
Sersiv Roofing Corporation Free Quotes & Consultations
Free Quotes & Consultations
Sersiv Roofing Corporation Appointments Available
Appointments Available
Sersiv Roofing Corporation Financing Available
Financing Available
Sersiv Roofing Corporation Worksmanship Guaranteed
Worksmanship Guaranteed

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Diamond Certified Expert Contributor Advice & Tips

Andres Serva is owner of Sersiv Roofing Corporation, a Diamond Certified company. He can be reached at (831) 706-2045 or by email.

Andres Serva is owner of Sersiv Roofing Corporation, a Diamond Certified company. He can be reached at (831) 706-2045 or by email.

Andres Serva: Trading His Badge for a Roofer’s License

By James Florence, Diamond Certified Resource Reporter

SUNNYVALE — After trying out a career in law enforcement, Andres Serva decided to leave the Force and join the roofing industry. “I became a police officer in 2016, but after a few years I started to consider other career options,” he recounts. “Working in law enforcement was becoming more challenging due to all the politics and liability involved. Also, the job required a substantial time commitmen...

Read Full Article - Andres Serva: Trading His Badge for a Roofer’s License

Sersiv Roofing Corporation Website and External Feeds

FAQs

By Sersiv Roofing Corporation

How much will it cost to complete my roofing project?

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Can you recommend the best roof for my home?

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Sersiv Roofing Corporation Ratings and Survey Responses

diamondcertified logo
Sersiv Roofing Corporation
10 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
4 CONSECUTIVE YEARS
SINCE NOVEMBER 2021
CERT 2652

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Phone Survey Responsesfrom 10 Verified Customers

Sebastian A.

They are very responsive. They arrive on time, explain the situation that you have and how they are going to fix it for you. The explanation made sense to me. I would use them again and I would recommend them to family and friends.

Everything went smoothly. They showed up on time, and when they arrived, I liked their explanation of my problem.

Verified Customer of Sersiv Roofing Corporation, 1 of 10

10 Quality
Yes Loyalty
Thomas R.

We have been very pleased with their work. They were very professional. They were always on time when they committed to doing something. They had a great service.

They are very professional.

Verified Customer of Sersiv Roofing Corporation, 2 of 10

10 Quality
Yes Loyalty
Christine H.

They were prompt and they uncovered faulty work from the past. They corrected it and they did a little bit extra. They were polite and professional.

They got rid of my problem.

Verified Customer of Sersiv Roofing Corporation, 3 of 10

10 Quality
Yes Loyalty
Diana A.

Very good and they even did a little extra work for nothing. I can't say enough good things about him.

He was upfront, friendly, honest, and honesty is the best policy.

Verified Customer of Sersiv Roofing Corporation, 4 of 10

10 Quality
Yes Loyalty
Patricia S.

Very reliable from the first phone call to the end of the roofing job, total integrity

Everything was good about my experience. He stayed in touch with me and kept me updated every step of the way. He even sent me pictures.

Verified Customer of Sersiv Roofing Corporation, 5 of 10

10 Quality
Yes Loyalty
Michael W.

They were really good. They did everything they said they were going to do.

I didn't really have to worry about anything.

Verified Customer of Sersiv Roofing Corporation, 6 of 10

10 Quality
Yes Loyalty
David M.

Fantastic communicator and he kept me informed every step of the way.

He educated me a little bit on roofing and why his product and installation are better.

Verified Customer of Sersiv Roofing Corporation, 7 of 10

10 Quality
Yes Loyalty
Rodolfo B.

Their prices are reasonable, and they did not rush me to pay them, but I had to call them and remind them to pick up the check.

They are very easy to work with.

Verified Customer of Sersiv Roofing Corporation, 8 of 10

9 Quality
Yes Loyalty
H.M.C.

It was satisfactory and I would recommend them.

Their service and their pricing

Verified Customer of Sersiv Roofing Corporation, 9 of 10

9 Quality
Yes Loyalty
Noah C.

The initial installation project was good. He was friendly and cooperative, but he did not respond to an error or follow up, and because of my past professional experience, that is a deal breaker. He is a nice guy and he did a reasonably good job. No one is perfect and he might have been just too busy to call me back.

The roof itself is fine. He just needs to be responsive to customers and follow up.

Verified Customer of Sersiv Roofing Corporation, 10 of 10

6 Quality
No Loyalty
READ ALL 10 SURVEY RESPONSES