Sersiv Roofing Corporation offers a wide range of roofing and gutter services to residential clients throughout the Bay Area. The company has the training and equipment to install, replace, and repair all types of roofing systems (including composition shingle and wood shake), and it also provides consultation services for property owners who need help assessing the overall condition of their roofs.
Co-owner Andres Serva credits much of Sersiv Roofing Corporation’s success to its transparent business practices. “We want our clients to trust us from the moment they meet us, so we’re always honest with them about what to expect during their projects,” he explains. “By explaining what needs to be done and keeping our lines of communication open, we’re able to make them feel more comfortable with the entire process.”
Sersiv Roofing Corporation prioritizes quality control throughout every phase of its clients’ roofing and gutter projects, which Mr. Serva says is crucial for ensuring positive results. “After the work is complete, we perform a walkthrough and take photos to make sure we did everything correctly. Our clients really appreciate how dedicated we are to fulfilling their needs.”
“Customer satisfaction is very important to us, so we do what we say we’re going to do and focus on completing every job in a timely manner. At the end of the day, we want to leave each project knowing we met the customer’s expectations and provided them with the best possible service.”
Make sure you’re getting the best long-term warranty from your roofing contractor.
Licensed contractors are required to back their work for a certain length of time in order to meet state standards, but not all warranties are created equal. In fact, some companies intentionally offer confusing, incomplete, or misleading warranties so they don’t have to return to repair or replace subpar work or materials.
Thankfully, there are ways you can protect yourself. According to experts, the best move is to ask for and carefully review warranty documents for both labor and materials alongside bids before choosing a roofing contractor. The more detailed the warranty information, the better. As this is a major part of the value of the job, it’s smart to give priority to companies that offer the best warranties, even if their initial prices are slightly higher. Then, before signing a contract and starting the work, confirm the warranty details and make sure they’re included in the legally binding contract.
Andres Serva, co-owner of Sersiv Roofing Corporation in Sunnyvale, says warranties from roofing contractors vary depending on factors like services, products and materials. “Your roofer should give you specific warranty information based on the options that you choose. Also, warranty coverage should be factored into your hiring and purchasing decisions, as some contractors can offer better warranties on certain products if they’re certified installers.”
Mr. Serva also advises looking deeper than the initial numbers. “People tend to focus on the years offered in the warranty, but there are other important parts,” he says. “Detailed paperwork is the key to protecting yourself. You want documentation that says what the contractor will do, how they’ll replace or repair the roof, what materials they’ll use, and any other benefits or limitations. Then, if you have to cash in on the warranty coverage for labor or materials, you’ll have a document that explains your rights, which will help you protect your investment for the life of your purchase.”
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for roofing companies that have earned the prestigious Diamond Certified award. For Sersiv Roofing Corporation, the key to keeping clients happy is simple: be honest and transparent with them throughout every step of the roofing process. “It’s all about customer service for us,” affirms co-owner Andres Serva. “We do exactly what we say we’re going to do, and that means our clients can build trust in us from the moment they meet us. They know we’re going to handle every phase of their projects with integrity.”
Sersiv Roofing Corporation has been providing roofing and gutter services for residential clients throughout the Bay Area since 2020. The company has the in-house capabilities to install, replace and repair all types of roofing systems (including wood shake and composition shingle), and it also offers consultation services to property owners who want to assess the overall condition of their roofs.
Unlike roofing contractors that take an “assembly line” approach to each project and overlook certain details as a result, Sersiv Roofing Corporation focuses on providing small touches that make its clients feel more confident in the process. “It may seem insignificant, but by being punctual, polite and professional, we’re able to set ourselves apart,” says Mr. Serva. “We’re constantly striving to improve, whether we’re looking for the best products, taking part in ongoing training or finding ways to provide better warranties. We do all of these things because we want to provide our clients with the best possible options.”
Another distinguishing attribute of Sersiv Roofing Corporation is its intentional communication style. “We prioritize open communication with our clients every step of the way,” explains Mr. Serva. “At the start of the job, we go over what needs to be done and help the customer review the pros and cons of each option. Once we find the best roofing system for their home, we keep them informed during every step of the job. When the work is complete, we meet with them a final time to do a walkthrough, show them photos and make sure they’re completely satisfied.”