Scotty Steam Clean cleans all types of carpet and upholstery for residential and commercial clients in Sonoma, Marin, and Napa Counties. The company uses a variety of eco-friendly products and treatments that are designed to remove stains while minimizing its carbon footprint, and it also has the training and equipment to clean tile and grout, wood floors, natural stone and marble, drapery, and other surfaces.
Owner Scott Ferguson says his ability to effectively resolve his clients’ problems has been a key factor in Scotty Steam Clean’s success. “My customers will often think that their carpet will never look the same, so one of the best parts of this job is watching how amazed they are at the ‘before and after’ of my cleaning process. It basically saves them from having to buy new carpet, which they really appreciate.”
Scotty Steam Clean utilizes its owner-operated status to provide every job with detail-oriented expertise, which Mr. Ferguson says is important for ensuring positive results. “I personally handle all the work, so my customers don’t have to worry about working with miscellaneous employees who lack the right skills or experience. I’ve been honing my services over the course of three decades, so I know what it takes to get the job done correctly.”
“I treat every customer like they’re part of my own family, and that means giving them 100 percent of my effort and skillset. Ultimately, I strive to gain their trust by showing them how I’m able to improve the indoor quality of their homes and businesses.”
Take simple steps to keep your carpet and upholstery looking like new.
High-quality carpet and upholstery can be a significant financial investment, but by performing ongoing maintenance in between professional cleanings, you can significantly extend their life spans and increase their aesthetic value. Consider the following tips for maintaining your carpet and upholstery:
Clean stains immediately. Once spills dry and stains set, they’re much harder to remove, so it’s important to act quickly. Use paper or cloth towels to soak up any liquid by blotting, not rubbing. If the stain is obvious, you can use commercial carpet shampoo or a mild soap (such as dishwashing liquid) to help remove the spot.
Put throw rugs or area rugs in high-traffic areas. Areas like entryways, doorways, the space in front of your favorite chair, and the small area in between the couch and the coffee table can get a lot more foot traffic than other areas of your home. Throw rugs and small area rugs are good solutions to this problem. They’re inexpensive, decorative and easy to replace.
Choose the right vacuum. The most effective vacuums have adjustable rotating brushes and filtration units that keep dust and allergens from being pushed back into the air. The rotating brushes loosen soil and dust and pull it from the carpeting, while the bag or filter traps dust and dander. Inspect your vacuum periodically to keep it functioning properly. You may have to clean the brushes or replace them when they become worn. Also, look for sharp edges on the vacuum that could damage your carpeting, walls or furniture.
Vacuum the right way. Use a smooth motion to vacuum in the direction of the carpet pile. Reverse the direction of the vacuum and go back over the same area. Once you’ve vacuumed the entire floor in the direction of the pile, switch directions so you’re moving in a 90-degree angle from your last pass and vacuum the floor again to fluff up the pile and remove additional debris.
Invest in professional carpet and upholstery cleaning. Most carpeting should be professionally cleaned every 12 to 18 months, but high-traffic areas and light-colored carpet may require more frequent cleaning. When you buy new carpeting or furniture, ask about the manufacturer’s recommended cleaning methods. Then, hire a professional carpet and upholstery cleaning company and tell them to use that same method to keep your furniture and carpet looking like new.
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for carpet and upholstery cleaning companies that have earned the prestigious Diamond Certified award. For Scotty Steam Clean, the key to keeping clients happy is simple: provide them with highly detailed cleaning services that exceed their expectations. “Some people think their carpet will never look the same, so it’s very rewarding to watch my customers be amazed at the ‘before and after’ of my process,” says owner Scott Ferguson. “It essentially saves them from having to purchase new carpet, which they always appreciate.”
Scotty Steam Clean has been cleaning carpet and upholstery for residential and commercial clients in Sonoma, Marin, and Napa Counties since 1989. The company uses various Green products and treatments that remove stains while minimizing its carbon footprint, and it also has the in-house capabilities to clean surfaces like tile and grout, wood floors, drapery, and natural stone and marble.
Unlike carpet cleaning companies whose owners delegate project management responsibilities to less experienced employees, Scotty Steam Clean provides every job with the hands-on expertise of Mr. Ferguson himself. “My customers always know who’s coming to their homes, which is a big benefit,” he says. “I’ve been honing my craft over the course of three decades, so I know exactly what it takes to care for carpet and upholstery.”
Ultimately, Mr. Ferguson sees his ability to treat his customers like family as Scotty Steam Clean’s most important attribute. “I give every client 100 percent of my effort and skillset,” he affirms. “For example, I use a 12-step process for carpet cleaning while most companies stop at two or three. This type of attention to detail allows me to provide my customers with the best possible results.”
