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Savior Plumbing, Inc.

Plumbing
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Alameda  Contra Costa  San Joaquin Counties
Diamond Certified Company Report
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Savior Plumbing, Inc.
482 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
13 CONSECUTIVE YEARS
SINCE AUGUST 2012
CERT 1899

Diamond Certified Ratings Dashboard

482

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 482 SURVEY RESPONSES

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

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  • Capabilities
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Savior Plumbing, Inc.
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Diamond Certified Researched Articles on Savior Plumbing, Inc.

researched article

Savior Plumbing’s staff members take a personalized approach to interacting with customers.

Savior Plumbing, Inc. provides a wide range of plumbing services for residential and commercial customers, including basic service and repair of faucets and toilets, drain clearing, sewer replacements, traditional and tankless water heater installation and repair, gas lines, video surveys of sewers, slab leak repairs, copper repiping, and more.

President Tammy Cortez credits much of Savior Plumbing’s success to its personalized approach to interacting with customers. “People feel comfortable working with us because they know we’re really listening to their concerns and working hard to help them make the right decisions for their specific situations,” she says. “We provide peace of mind during stressful times, and that’s what makes our customers come back and recommend us to others.”

Savior Plumbing maintains a staff of experienced journeymen plumbers who are trained to handle all types of plumbing repairs and installations—an attribute Mrs. Cortez says is important for providing consistently efficient work. “We don’t hire technicians; we hire professional craftsmen who know exactly what they’re doing and work quickly and honestly to solve our customers’ plumbing problems.”

“Our main goal is to establish personal relationships with every customer and remain their plumber for life. We understand how important reliable plumbing is to a family’s quality of life, so we always strive to provide the best possible services at the fairest prices.”

If you have an older home, make sure you keep track of the effectiveness of its piping.
Every home needs to have its pipes replaced at some point, but pipe replacement is even more important for older homes that are in further states of deterioration. “Pipes don’t last forever, so finding a good plumber who can help you determine when you’ll need re-piping services can save you a lot of time and money in the long run,” says Tamara Cortez, president of Savior Plumbing, Inc. in Pleasanton. “One of the biggest concerns for older homes is the main water service that runs into the house. Many homes in the Bay Area were built in the ’60s, ’70s and ’80s, so a lot of ‘house to curb’ services are starting to deteriorate today. If you have an older home, you should hire a certified plumber to conduct a video inspection of the lines that run to the curb to determine if there are any problems.”

According to Mrs. Cortez, the first indications of a serious water main problem are often perceived by homeowners as minor annoyances, such as low water flow. “If your water flow has dropped and cleaning the aerators doesn’t help, that often indicates a problem with the water main,” she says. “In that case, a professional video inspection can help determine the exact problem.”Many

Bay Area homeowners are becoming more aware of their water usage and the need for household water efficiency—both in terms of environmental responsibility and financial stability. “These days, plumbing isn’t just about fixing leaky pipes, clearing sewers and installing water heaters—people want to be advised how to do the best for both their utility bills and the environment,” says Mrs. Cortez. “Low-flow fixtures can help you limit your water usage, and there are efficient ways to use less gas as well. When looking for a plumber, make sure you find one you trust to help you make the right decisions about these things.”

Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Savior Plumbing, Inc., achieving and maintaining high levels of customer satisfaction is dependent on two factors: superior craftsmanship and a personalized approach to doing business. "Quite simply, our customers feel safe when they're working with us," says President Tamara Cortez. "Our technicians are very efficient and personable, so each customer feels like their voice is being heard and they're getting the best value for their money."

Savior Plumbing has been providing plumbing services for residential and commercial clients throughout Contra Costa County since 2000. In addition to specializing in clearing and replacing sewer drains and water lines, the family-owned and operated company can fix plumbing fixtures; install garbage disposals, tankless and traditional water heaters, and water purification systems and sump pumps; detect and repair gas, water and sewer leaks; and more.

Unlike less experienced plumbing companies that take a "one size fits all" approach to every job and let the quality of their work suffer as a result, Savior Plumbing believes in providing highly personalized service from the moment a customer calls until the completion of their project. "Having a plumbing problem can be stressful for a lot of people, so we always let our customers know we're going to take care of them and assure them that they won't pay more money than they should," says Mrs. Cortez. "We strive to change the reputation of the plumbing industry with every job."

To further differentiate itself from its competition, Savior Plumbing eschews the job-by-job approach of most plumbers in favor of developing long-lasting relationships with its customers. "Obviously we're interested in new customers, but we really want to establish a relationship of trust with each client so they continually call us whenever they have a plumbing need," explains Mrs. Cortez. "Our goal is to be each customer's plumber for life."

Tammy Cortez, President-Savior Plumbing, Inc.Tammy Cortez, President

Diamond Certified Researched Capabilities on Savior Plumbing, Inc.

Service Area

Alameda County
Contra Costa County
San Joaquin County
Serving Alameda, Contra Costa and San Joaquin Counties, Including Alamo, Blackhawk, Castro Valley, Danville, Diablo, Dublin, Fremont, Hayward, Lafayette, Livermore, Orinda, Moraga, Oakland, Pleasanton, Pleasant Hill, San Leandro, San Lorenzo, San Ramon, Tracy, Union City and Walnut Creek/Rossmoor

Main Services

Plumbing
  • Commercial Plumbing
  • Drain Cleaning
  • Gas Pipe Repair
  • Leak Detection
  • Plumbing Services
  • Sewer Pipe
  • Toilet Repair
  • Water Heater Installation
  • Water Heater Repair
  • Water Heater Replacement
  • Water Lines

Additional Services

General Plumbing Service and Repair
Tankless and Standard Water Heater Installation and Repair
Hot Water Recirculation Systems
Water Treatment Installation
Sewer Video Surveys
Sewer Repair and Replacement
Jetting Services
Gas Line Installation
Main Water Line Repair and Replacement
Toilet and Faucet Repair and Replacement
Slab Leak Repair
Ceiling Leak Repair
Whole House Repiping
Sump Pumps
Heat Pumps
Tenant Improvement
Commercial and Residential Property Maintenance

Company Info

Hours
Mon
08:00 am - 05:00 pm
Tue
08:00 am - 05:00 pm
Wed
08:00 am - 05:00 pm
Thu
08:00 am - 05:00 pm
Fri
08:00 am - 05:00 pm
Sat
Closed
Sun
Closed
Open Now
Mon – Fri: 8am – 5pm
Sat – Sun: By Appointment
Website
Contact
Savior Plumbing, Inc.

Capabilities Table

Company Name
Savior Plumbing, Inc.
DCID Number
DCID9254618549
Managers
Tammy Cortez, President
Years in Industry
29 (Manager)
# of Employees
17
License
786360
Insurance
Liability Insurance,
Workers' Compensation
Founded
2000
Customer Type
Homeowners, Small- and Large-Business Owners, Property Management Companies, Schools, Restaurants, Local Municipalities
Warranties & Guarantees
Premium Guarantee: 2 Years on All Labor (Additional Warranty May Apply to Repiping and Sewer Replacement), Manufacturers’ Warranties on All Products
Payment Accepted
american express,
discover,
mastercard,
visa

Certifications & Awards

diamond certified logo

Brands

capabilities award
capabilities award
capabilities award
capabilities award
capabilities award

Key Factors

Savior Plumbing, Inc. Family Owned
Family Owned
Savior Plumbing, Inc. Established in 2000
Established in 2000
Savior Plumbing, Inc. Weekend Hours
Weekend Hours
Savior Plumbing, Inc. Appointments Available
Appointments Available
Savior Plumbing, Inc. Live Phone Call Answers
Live Phone Call Answers
Savior Plumbing, Inc. Diamond Certified Expert Contributor
Diamond Certified Expert Contributor
Savior Plumbing, Inc. Worksmanship Guaranteed
Worksmanship Guaranteed

Select Photos From Savior Plumbing, Inc.

1 of 17Picture of Savior Plumbing Inc. - Savior Plumbing, Inc.
Savior Plumbing Inc.
Picture of Savior Plumbing Inc. - Savior Plumbing, Inc.
Picture of Savior Plumbing Inc. - Savior Plumbing, Inc.
Picture of Savior Plumbing installed this new shower trim in a home in Dublin. - Savior Plumbing, Inc.
Picture of Savior Plumbing installed this hi-lo drinking fountain at a school in San Ramon. - Savior Plumbing, Inc.
Picture of Savior Plumbing installed this boiler unit in a home in Danville. - Savior Plumbing, Inc.
Picture of A recent boiler unit installation in Danville - Savior Plumbing, Inc.

Diamond Certified Expert Contributor Advice & Tips

Tom Cortez is a longtime veteran of the plumbing industry and owner of Savior Plumbing, Inc., a Diamond Certified company since 2012. He can be reached at (925) 233-6962 or by email.

Tom Cortez is a longtime veteran of the plumbing industry and owner of Savior Plumbing, Inc., a Diamond Certified company since 2012. He can be reached at (925) 233-6962 or by email.

Tom Cortez: Taking the Field

By James Florence, Diamond Certified Resource Reporter

PLEASANTON — Even though Tom Cortez never reached professional status as a football player, he found success after applying his experience on—or rather, in—another field. As he recounts, it all started with the dual fraternal influences that shaped his childhood aspirations. “Growing up, my two older brothers were my primary role models,” he says. “One of them coached football and the other was a plumber, so I got involved with both the spor...

Read Full Article - Tom Cortez: Taking the Field

Savior Plumbing, Inc. Website and External Feeds

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FAQs

By Savior Plumbing, Inc.

How soon can you get here?

Can you diagnose a plumbing problem over the phone?

How much will it cost to fix my plumbing problem?

Will my job require multiple service calls?

Are you qualified to work on tankless water heaters?

Savior Plumbing, Inc. Ratings and Survey Responses

diamondcertified logo
Savior Plumbing, Inc.
482 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
13 CONSECUTIVE YEARS
SINCE AUGUST 2012
CERT 1899

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Phone Survey Responsesfrom 482 Verified Customers

Bill L.

They did a good job, they came out on time, and they did a reasonable job. The price was right, and they seemed to know what they were doing.

They were reliable, and they showed up when they were supposed to. They did the job.

Verified Customer of Savior Plumbing, Inc., 1 of 482

10 Quality
Yes Loyalty
Anthony M.

Their expertise is not to be questioned, they are reliable, and they are trustworthy. Those are major things in this day and age.

When I had a disaster, they came out and helped even though they had a major commitment for everybody on the staff. They come, they diagnose, they fix, and they leave the place cleaner than when they came. The price is so affordable. They were very respectful of my home.

Verified Customer of Savior Plumbing, Inc., 2 of 482

10 Quality
Yes Loyalty
Peter D.

They are fast, efficient, and they did the work that was requested in a very satisfactory manner. They were very good.

Overall, when the gentleman came out, he did the analysis and told me what he would be able to fix. The communication was clear, and he did what he said he was going to do. He did a good job.

Verified Customer of Savior Plumbing, Inc., 3 of 482

10 Quality
Yes Loyalty
Josh S.

They stand by their commitments, and I particularly liked the fact that I was able to get a quote over the phone. When it turned out that the job itself would be priced a bit higher, they stuck by their original quote. They honored their original commitment, and they did everything on time and with high quality. They followed up with a phone call to make sure that everything was all right, and they were able to answer a few questions that I had.

Everything, for me, they are an example of a small business the way I would like every small business to be.

Verified Customer of Savior Plumbing, Inc., 4 of 482

10 Quality
Yes Loyalty
Teresa G.

Their response time, sometimes they can't get to you in time. I had a Rinnai tankless water heater. They came out and thought it was fixed, but it went out again. It took them a week to come back out. I feel like when you're a customer and you've done something for them, they should bend over backwards to come back out and fix it.

I believe they're honest people.

Verified Customer of Savior Plumbing, Inc., 5 of 482

10 Quality
Yes Loyalty
Michele W.

They do quality work and are customer oriented. They understand the customer and the technicians are understandable and reasonably priced. They are Diamond Certified and are very courteous and very respectful. As a woman, the customer, I am very comfortable having them come into my home.

I really trust them and how I felt having them around.

Verified Customer of Savior Plumbing, Inc., 6 of 482

10 Quality
Yes Loyalty
Michael W.

They do quality work, are customer oriented and understand the customer. The technicians are understandable and reasonably priced. They are Diamond Certified. They are very courteous, very respectful, and as a woman customer, I was comfortable having them come into my home.

I really trust them and how I felt having them around.

Verified Customer of Savior Plumbing, Inc., 7 of 482

10 Quality
Yes Loyalty
Steve G.

They're very reliable. They are on time, when they say they are going to be there, they are there. They have a list of other vendors that they recommend for additional help and I was satisfied with the people they recommended as well.

They do good work.

Verified Customer of Savior Plumbing, Inc., 8 of 482

10 Quality
Yes Loyalty
Chris H.

They are going to want to call them. I called 4 or 5 different plumbers in the area that weren't very helpful. I called Savior, and the owner came right out and helped resolve our leak at a reasonable price. Great service overall

It couldn't have been better. They were fast, came right out, were efficient and the price was more than fair.

Verified Customer of Savior Plumbing, Inc., 9 of 482

10 Quality
Yes Loyalty
M.L.

They are prompt, they do what they say they are going to do, and they do it right the first time. I have never had to call them back. They use quality parts. He is not the cheapest in town, but you get what you pay for.

I like him, because he is honest. He tells you whether or not it can be done a certain way. He is very direct, and he doesn't push.

Verified Customer of Savior Plumbing, Inc., 10 of 482

10 Quality
Yes Loyalty
Kristen N.

They were very responsive and they came out quickly. I definitely got my money's worth. The technician, I don't remember his name, went above and beyond what he was supposed to do. He did a great job.

The technician who helped me, I don't remember his name, was fair and honest.

Verified Customer of Savior Plumbing, Inc., 11 of 482

10 Quality
Yes Loyalty
Michelle P.

I though the service was fabulous and the work was fabulous as well. They are great to deal with and if we need any plumbing done, we call them. If we have to wait for them, we will wait.

They are friendly, easy to talk to, and dependable. We have had other plumbers come out that we were not happy with. They are just a honest group of guys that are nice to deal with. I really appreciated that. We have handed their name out.

Verified Customer of Savior Plumbing, Inc., 12 of 482

10 Quality
Yes Loyalty
Karen P.

What I liked about them was that the owner answered the phone, and he gave me a price over the phone, where others that I called did not. He was upfront and honest. I really liked that.

The fact that they gave me a price upfront

Verified Customer of Savior Plumbing, Inc., 13 of 482

10 Quality
Yes Loyalty
Eddy K.

They were fast. The price was not the cheapest, but they weren't too expensive either. The guy was super polite, knowledgeable, cleaned up after himself, and didn't leave a mess.

A super nice guy

Verified Customer of Savior Plumbing, Inc., 14 of 482

10 Quality
Yes Loyalty
Jeannine B.

I thought they were very honest, and the plumber didn't try to do anything that I didn't need. I actually had to convince him to do what I needed, as he thought it was overkill.

I felt like I could trust him.

Verified Customer of Savior Plumbing, Inc., 15 of 482

10 Quality
Yes Loyalty
Riley I.

Very prompt and reasonable compared to the industry, I did not feel overcharged. I have used them three times and they are always polite. The appointment was booked quickly.

They are prompt. Every time I have had to call them, it has been an emergency situation. They are able to help quickly.

Verified Customer of Savior Plumbing, Inc., 16 of 482

10 Quality
Yes Loyalty
Mary M.

They're reliable and they work very hard to be on time. They notify you if they can come sooner or if they will be late. All the technicians are friendly and well groomed.

Their reliability

Verified Customer of Savior Plumbing, Inc., 17 of 482

10 Quality
Yes Loyalty
Angel

They are timely and they do a good job, but they are in very high demand, so they are not always available when you need them, but other than that, they are fantastic.

The quality of work

Verified Customer of Savior Plumbing, Inc., 18 of 482

10 Quality
Yes Loyalty
Paul F.

They're honest, they do an excellent work, and I trust them. They have come to my house twice, and I've been satisfied with their work both times. I recommend them.

They were prompt, and they did the job right.

Verified Customer of Savior Plumbing, Inc., 19 of 482

10 Quality
Yes Loyalty
Emily R.

Very prompt with timing, the person that came out knew what he was doing, diagnosed the problem, and explained it very well to us. He helped to get it fixed.

He knew what his job was and he knew what he was doing.

Verified Customer of Savior Plumbing, Inc., 20 of 482

10 Quality
Yes Loyalty
Landon R.

They are really professional. They finished the job very quickly, and I was able to find other things for them to do, as the original job only took an hour.

Their professionalism, they do what they say, unlike other service providers.

Verified Customer of Savior Plumbing, Inc., 21 of 482

10 Quality
Yes Loyalty
Penny M.

I would recommend them. I scheduled the job and they had a cancellation, so they actually had someone come out the same day, which I really appreciated.

They came up, took care of the issue right away and were friendly.

Verified Customer of Savior Plumbing, Inc., 22 of 482

10 Quality
Yes Loyalty
Suzanne C.

I had 10 plumbers out to try to fix a huge problem in our new house that was being built. They were the only ones who could figure it out and fix it.

Reasonable prices and no one else could figure it out.

Verified Customer of Savior Plumbing, Inc., 23 of 482

10 Quality
Yes Loyalty
Victor H.

They are really honest. We paid for an hour of their time, but it only took a half an hour, so he offered to do other jobs to get our moneys worth.

Honesty

Verified Customer of Savior Plumbing, Inc., 24 of 482

10 Quality
Yes Loyalty
Emma D.

I would recommend that they get a quote over the phone or more information about the type of service that needs to be done. Get more clarification.

The person that helped me was quick and offered suggestions on how to save money next time.

Verified Customer of Savior Plumbing, Inc., 25 of 482

10 Quality
Yes Loyalty
Richard M.

We have already recommended them several times. They're efficient, on time, pleasant, and their price is good. It was an overall good experience.

Efficient and on time

Verified Customer of Savior Plumbing, Inc., 26 of 482

10 Quality
Yes Loyalty
Dominic M.

They are very reliable, their price is reasonable, and they are very honest. They are professional and knowledgeable. They are very courteous.

When I called them, they responded. They came to my house almost the next day. The price was very reasonable, and they did a really wonderful job.

Verified Customer of Savior Plumbing, Inc., 27 of 482

10 Quality
Yes Loyalty
Sam P.

Their plumbers know what they are doing. I am a licensed contractor, so I know what I'm looking at when I see an experienced plumber at work.

They came prepared and finished the job on time.

Verified Customer of Savior Plumbing, Inc., 28 of 482

10 Quality
Yes Loyalty
Michael D.

Very knowledgeable and friendly, they go out of their way to help you and do a great job. They are just really good all the way around.

I had issues with the shower. They were very helpful, took care of it and went out of their way to do a really good job.

Verified Customer of Savior Plumbing, Inc., 29 of 482

10 Quality
Yes Loyalty
Tom G.

I would recommend them. I thought they did a great job. They were affordable, professional, and they really knew what they were doing.

They were honest, and they didn't try to upsell me. I appreciated that the gentleman who came out was respectful of my home. He was very friendly and easy to work with.

Verified Customer of Savior Plumbing, Inc., 30 of 482

10 Quality
Yes Loyalty
Carrie A.

We have used them exclusively for both a major and a minor issue, as well as a consultation. We have always been very satisfied.

They were on time, tidy, and when a major pipe broke, we were amazed with how many people they brought in to resolve the situation.

Verified Customer of Savior Plumbing, Inc., 31 of 482

10 Quality
Yes Loyalty
Margarita H.

They were on time, and the guy who came to my home, I can't recall his name, was very friendly. He explained things clearly.

Their punctuality

Verified Customer of Savior Plumbing, Inc., 32 of 482

10 Quality
Yes Loyalty
John B.

They're incredibly competent, dependable, and they do top quality craftsmanship. They're the best that I've ever dealt with.

I like the ability to work with the personnel. They were integral in designing a new system for the house. They were great.

Verified Customer of Savior Plumbing, Inc., 33 of 482

10 Quality
Yes Loyalty
S.I.

They were very organized, and they kept me informed the whole way about what was going on and any changes that took place.

They were very friendly.

Verified Customer of Savior Plumbing, Inc., 34 of 482

10 Quality
Yes Loyalty
Gertrude R.

They did a wonderful job. I would use them again, because my experience with them was very good. They came out on time.

They did the service on time and did not overcharge me.

Verified Customer of Savior Plumbing, Inc., 35 of 482

10 Quality
Yes Loyalty
Lynda F.

To use them, I was very pleased. The service was great, they were clean, and they did a good job. They cleaned up well.

I guess their honesty

Verified Customer of Savior Plumbing, Inc., 36 of 482

10 Quality
Yes Loyalty
Jackson B.

I would recommend them. They are pretty good at what they do. They got a quote and they answered all of my questions.

The staff is polite and helpful.

Verified Customer of Savior Plumbing, Inc., 37 of 482

10 Quality
Yes Loyalty
Elizabeth B.

They were great, helpful and explained everything well, including what to expect and what we had to do going forward.

They were friendly and helpful at the same time.

Verified Customer of Savior Plumbing, Inc., 38 of 482

10 Quality
Yes Loyalty
Mary F.

They're excellent in every way. I have been using their services for many years, and I've been satisfied every time.

When I left on vacation, I had another person call for me, and they came right away and took care of the problem.

Verified Customer of Savior Plumbing, Inc., 39 of 482

10 Quality
Yes Loyalty
Abigail V.

They were knowledgeable and able to provide the information that I needed. They were on time and got the job done.

They came out when they said they would and and fixed the problem efficiently.

Verified Customer of Savior Plumbing, Inc., 40 of 482

10 Quality
Yes Loyalty
Marilyn K.

I already have and I told them that they are very good. They are the place to go and they even do electrical now.

They were prompt and they were experts in their field. They did a really good job.

Verified Customer of Savior Plumbing, Inc., 41 of 482

10 Quality
Yes Loyalty
Suzanne G.

We have a connection with them. They are small and family run. They came out whenever we have needed them to.

They are on time and they fix the problem.

Verified Customer of Savior Plumbing, Inc., 42 of 482

10 Quality
Yes Loyalty
Tom O.

They were very professional, efficient and they checked on things that no other plumber has done in my house.

The young man who came out was very good and he had a lot of passion about his job. He made sure that everything was just right.

Verified Customer of Savior Plumbing, Inc., 43 of 482

10 Quality
Yes Loyalty
L.L.

They were professional and as quick as they could be. They were quick and they cleaned up after themselves.

They kept their word.

Verified Customer of Savior Plumbing, Inc., 44 of 482

10 Quality
Yes Loyalty
Sue M.

I would tell them that if they are looking for an honest and reliable plumbing service, call this company.

I had two or three different people working here from savior Plumbing, and they were all very experienced and knowledgeable.

Verified Customer of Savior Plumbing, Inc., 45 of 482

10 Quality
Yes Loyalty
John V.

I thought they were competitively priced, they showed up on time, and they left everything neat and clean.

I think their quick response time is what I liked best.

Verified Customer of Savior Plumbing, Inc., 46 of 482

10 Quality
Yes Loyalty
Russ S.

It was a very good experience and they did the work at a reasonable price. I couldn't have been happier.

They did the job correctly and they got it done, which is all I wanted.

Verified Customer of Savior Plumbing, Inc., 47 of 482

10 Quality
Yes Loyalty
Ingrid B.

They are reliable and friendly. They clean up and are friendly and nice. They know what they are doing.

They are good at their trade and they are not flaky. They get it done right the first time.

Verified Customer of Savior Plumbing, Inc., 48 of 482

10 Quality
Yes Loyalty
Mark S.

They're honest, thorough, they do what they say they're going to do, and they're very knowledgeable.

I like that they're very respectful. We would recommend them to anybody. They're pretty much perfect.

Verified Customer of Savior Plumbing, Inc., 49 of 482

10 Quality
Yes Loyalty
Lawrence P.

They've been very good about problem solving and being able to acquire parts for our older home.

They solve problems in a timely manner.

Verified Customer of Savior Plumbing, Inc., 50 of 482

10 Quality
Yes Loyalty