Savior Plumbing, Inc. provides a wide range of plumbing services for residential and commercial customers, including basic service and repair of faucets and toilets, drain clearing, sewer replacements, traditional and tankless water heater installation and repair, gas lines, video surveys of sewers, slab leak repairs, copper repiping, and more.
President Tammy Cortez credits much of Savior Plumbing’s success to its personalized approach to interacting with customers. “People feel comfortable working with us because they know we’re really listening to their concerns and working hard to help them make the right decisions for their specific situations,” she says. “We provide peace of mind during stressful times, and that’s what makes our customers come back and recommend us to others.”
Savior Plumbing maintains a staff of experienced journeymen plumbers who are trained to handle all types of plumbing repairs and installations—an attribute Mrs. Cortez says is important for providing consistently efficient work. “We don’t hire technicians; we hire professional craftsmen who know exactly what they’re doing and work quickly and honestly to solve our customers’ plumbing problems.”
“Our main goal is to establish personal relationships with every customer and remain their plumber for life. We understand how important reliable plumbing is to a family’s quality of life, so we always strive to provide the best possible services at the fairest prices.”
If you have an older home, make sure you keep track of the effectiveness of its piping.
Every home needs to have its pipes replaced at some point, but pipe replacement is even more important for older homes that are in further states of deterioration. “Pipes don’t last forever, so finding a good plumber who can help you determine when you’ll need re-piping services can save you a lot of time and money in the long run,” says Tamara Cortez, president of Savior Plumbing, Inc. in Pleasanton. “One of the biggest concerns for older homes is the main water service that runs into the house. Many homes in the Bay Area were built in the ’60s, ’70s and ’80s, so a lot of ‘house to curb’ services are starting to deteriorate today. If you have an older home, you should hire a certified plumber to conduct a video inspection of the lines that run to the curb to determine if there are any problems.”
According to Mrs. Cortez, the first indications of a serious water main problem are often perceived by homeowners as minor annoyances, such as low water flow. “If your water flow has dropped and cleaning the aerators doesn’t help, that often indicates a problem with the water main,” she says. “In that case, a professional video inspection can help determine the exact problem.”Many
Bay Area homeowners are becoming more aware of their water usage and the need for household water efficiency—both in terms of environmental responsibility and financial stability. “These days, plumbing isn’t just about fixing leaky pipes, clearing sewers and installing water heaters—people want to be advised how to do the best for both their utility bills and the environment,” says Mrs. Cortez. “Low-flow fixtures can help you limit your water usage, and there are efficient ways to use less gas as well. When looking for a plumber, make sure you find one you trust to help you make the right decisions about these things.”
Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Savior Plumbing, Inc., achieving and maintaining high levels of customer satisfaction is dependent on two factors: superior craftsmanship and a personalized approach to doing business. "Quite simply, our customers feel safe when they're working with us," says President Tamara Cortez. "Our technicians are very efficient and personable, so each customer feels like their voice is being heard and they're getting the best value for their money."
Savior Plumbing has been providing plumbing services for residential and commercial clients throughout Contra Costa County since 2000. In addition to specializing in clearing and replacing sewer drains and water lines, the family-owned and operated company can fix plumbing fixtures; install garbage disposals, tankless and traditional water heaters, and water purification systems and sump pumps; detect and repair gas, water and sewer leaks; and more.
Unlike less experienced plumbing companies that take a "one size fits all" approach to every job and let the quality of their work suffer as a result, Savior Plumbing believes in providing highly personalized service from the moment a customer calls until the completion of their project. "Having a plumbing problem can be stressful for a lot of people, so we always let our customers know we're going to take care of them and assure them that they won't pay more money than they should," says Mrs. Cortez. "We strive to change the reputation of the plumbing industry with every job."
To further differentiate itself from its competition, Savior Plumbing eschews the job-by-job approach of most plumbers in favor of developing long-lasting relationships with its customers. "Obviously we're interested in new customers, but we really want to establish a relationship of trust with each client so they continually call us whenever they have a plumbing need," explains Mrs. Cortez. "Our goal is to be each customer's plumber for life."