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Ross Roofing & Construction, Inc.

Roofing & Waterproofing
|
Monterey  San Benito  Santa Cruz Counties
Diamond Certified Company Report
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Ross Roofing & Construction, Inc.
376 SURVEYS
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  • Rating
17 CONSECUTIVE YEARS
SINCE MARCH 2008
CERT 1314

Diamond Certified Ratings Dashboard

376

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 376 SURVEY RESPONSES

Company Credentials

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  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

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Ross Roofing & Construction, Inc.
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Diamond Certified Researched Articles on Ross Roofing & Construction, Inc.

researched article

Ross Roofing & Construction installed these high-quality sidewall shingles and slate roofing.

Ross Roofing & Construction, Inc. provides a variety of residential and commercial roofing services, as well as solar installation, for clients in Monterey, Santa Cruz and San Benito Counties, including new construction roofing, repairs, reroofing, waterproofing and real estate roof inspections. The family-owned and operated company has experience working with all types of high-quality roofing materials, from single-ply Duro-Last membranes to asphalt shingles, metal, wood and two-piece clay tile roofing. It’s also Monterey County’s only certified Owens Corning Platinum Level Shingle Installer and it employs certified Tile Roofing Industry Alliance Applicators.

President Mike Ross is the third-generation proprietor of Ross Roofing & Construction—his grandfather founded the company in 1950. “I’m proud to continue the legacy of such a respected, long-standing firm,” says Mr. Ross. “This company has delivered value and professionalism with fair prices over the years. Both my grandfather and father cared deeply for their clients’ roofing needs, and I take that same approach on every project.”

“We provide maximum peace of mind for our customers’ roofing projects. Our seven decades of industry experience have helped us shape the perfect roofing systems that leave our clients satisfied and ready to refer us to their friends and families.”

When you’re hiring a roofing company, you want one person in charge.
For the highest level of quality control, you want a roofing crew with a single foreman who manages every aspect of the project, recommends Mike Ross of Ross Roofing and Construction. Oversight leads to continuity, which in turn improves results.

“If you have one guy doing the tear off, one guy doing the installation and then another guy finishing it up, how can you be assured some detail isn’t going to be overlooked when they change over?” says Mr. Ross. “You want the person who takes it apart to put it back together.”

Mr. Ross also recommends checking whether a prospective roofer has a strong Better Bureau Business rating, especially if the roofer offers you deep discounts. “Many of these people have several complaints, with a D or D-minus rating. There’s a reason they’re $1,500 cheaper,” he says.

He also recommends using a company with A-plus rated liability insurance that you can verify with a certificate. The industry, he says, is plagued with contractors using inexpensive overseas insurance rife with loopholes. “It’s super-cheap, but there’s little to no coverage,” says Mr. Ross. “Sure, it’s a great way for a contractor to save $50,000 in their bottom line, but is it really the coverage you want to have?”

Also, remember that manufacturers won’t honor warranties on products that were installed improperly, so make sure your roofing contractor is certified by the manufacturers of the products it sells and installs.

Finally, says Mr. Ross, get references. Every company should be willing—eager, in fact—to show off its portfolio of finished projects and refer you to the addresses of houses currently undergoing work.

When buying or repairing a roof, many people know to insist on a warranty, but they often discover that getting repairs covered can be deeply frustrating and, in some cases, nearly impossible.

Ross Roofing and Construction offers a workmanship warranty lasting up to 25 years–and the peace of mind that goes with it, says Mike Ross, the company's president. The reason, in part, is Ross Roofing typically installs a complete roof system made by a single manufacturer, so customers don't experience the "finger-pointing" that's common when different parts of a roof are warrantied by different companies, says Ross. Moreover, reimbursement from Ross Roofing doesn't decrease over the course of the warranty, unlike "pro-rated" warranties that reimburse less with each passing year.

Mr. Ross also notes the alarming frequency with which warranties are voided because roofing companies have performed poor attic ventilation, "a problem you'll never encounter with Ross Roofing," he says. The company's warranties also cover disposal and removal of discarded materials.

Several years ago, Ross Roofing discovered the companies supplying its gutters didn't meet its exacting standards, so it established its own gutter and sheet metal division. As a result, it's now firmly in control of its own quality, production and scheduling. Mr. Ross believes attention to detail takes a bit more time, and refuses to give installers an incentive to rush their work. Instead, they're "paid to actually care about the end result," he says.

According to Mr. Ross, because its specifications and warranties are superior, Ross Roofing can "provide a roof that lasts a decade longer than the competition's." He also states that 98 percent of customers surveyed report they'd use Ross Roofing again.

Mike (L) and Dick Ross, Owners-Ross Roofing & Construction, Inc.Mike (L) and Dick Ross, Owners

Diamond Certified Researched Capabilities on Ross Roofing & Construction, Inc.

Service Area

Monterey County
Santa Cruz County
San Benito County
Serving Monterey, Santa Cruz and San Benito Counties

Main Services

Roofing
  • Cedar Shake
  • Metal Shingles
  • Residential Roofing
  • Roof Coatings
  • Roof Inspection
  • Roof Leak Repair
  • Roof Moss Removal
  • Roof Repair
  • Roof Replacement
  • Roofing Installation
  • Steel Roofing
Waterproofing
  • Basement Drainage
  • Basement Leak Repair
  • Basement Sealing
  • Basement Waterproofing
  • Concrete Waterproofing
  • Crawl Space Waterproofing
  • Deck Waterproofing
  • Exterior Waterproofing
  • Foundation Waterproofing
  • Roof Waterproofing
  • Waterproof Caulking

Additional Services

All Asphalt Shingles
All Metal Roofing Types
Slate Roofing
Hot Tar & Gravel
All Flat Roofing
PVC & TPO Roofing
All Clay Tile
Gutters
Wood Shakes & Shingles
Roof Inspections
Desert Crete Decking Systems
Below Grade Work
PREPRUFE Waterproofing Systems
BITUTHENE Waterproofing Systems
Solar Design & Installation

Company Info

Hours
Mon
08:00 am - 05:00 pm
Tue
08:00 am - 05:00 pm
Wed
08:00 am - 05:00 pm
Thu
08:00 am - 05:00 pm
Fri
08:00 am - 05:00 pm
Sat
Closed
Sun
Closed
Closed
Mon – Fri: 8am – 5pm
Website
Contact
Ross Roofing & Construction, Inc.

Capabilities Table

Company Name
Ross Roofing & Construction, Inc.
Phone Number
DCID Number
DCID8313948581
Managers
Mike Ross, President,
Becki Ross, Corporate Administration
# of Employees
20
License
836222
Memberships
Metal Roofing Alliance, Tile Roofing Industry Alliance
Insurance
Liability Insurance,
Workers' Compensation
Founded
1950
Customer Type
Commercial, Residential
Warranties & Guarantees
Up to 50-Year Warranty on Some Roofs
Payment Accepted
mastercard,
visa

Certifications & Awards

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Brands

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capabilities award
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Key Factors

Ross Roofing & Construction, Inc. Family Owned
Family Owned
Ross Roofing & Construction, Inc. Special Discount
Special Discount
Ross Roofing & Construction, Inc. Residential & Commercial
Residential & Commercial
Ross Roofing & Construction, Inc. Free Estimates
Free Estimates
Ross Roofing & Construction, Inc. Fixed Pricing
Fixed Pricing
Ross Roofing & Construction, Inc. Financing Available
Financing Available
Ross Roofing & Construction, Inc. Worksmanship Guaranteed
Worksmanship Guaranteed
Ross Roofing & Construction, Inc. Payment Plan Available
Payment Plan Available
Ross Roofing & Construction, Inc. Showroom
Showroom

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Diamond Certified Expert Contributor Advice & Tips

Mike Ross is president of Ross Roofing & Construction, Inc., a Diamond Certified company. He can be reached at (831) 708-8969 or by email.

Mike Ross is president of Ross Roofing & Construction, Inc., a Diamond Certified company. He can be reached at (831) 708-8969 or by email.

Mike Ross: Roofing Legacy

By James Florence, Diamond Certified Resource Reporter

MARINA — As third-generation owner of his family’s business, Mike Ross has been involved in the roofing trade for as long as he can remember. “My grandfather started Ross Roofing & Construction in 1950, and my dad picked it up from him and ran it for 45 years,” he recounts. “Not surprisingly, I’ve been involved for most of my life. At age 10, I was put to work sweeping the yard and sorting nails, screws, and insulation. I c...

Read Full Article - Mike Ross: Roofing Legacy

Ross Roofing & Construction, Inc. Website and External Feeds

FAQs

By Ross Roofing & Construction, Inc.

My roof leaks. Do I need to have it totally replaced?

Does it take a long time to replace a roof?

Do I need to be home during my roof estimate?

Do I need to be home while the work is in progress?

Is it expensive to replace a roof?

What’s the typical lifespan of my roof system?

What does it mean to ventilate my roof? Is it necessary?

I don’t like the idea of strange people on my roof. Can I trust your roofers?

How can your company offer workmanship and product material warranties that cover twice the time as the competition?

Ross Roofing & Construction, Inc. Ratings and Survey Responses

diamondcertified logo
Ross Roofing & Construction, Inc.
376 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
17 CONSECUTIVE YEARS
SINCE MARCH 2008
CERT 1314

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Phone Survey Responsesfrom 376 Verified Customers

Dwight H.

They're reliable. They followed through on their word and their timing.

I thought they had very good communication skills and they have the ability to work well with other subcontractors. They did a great job.

Verified Customer of Ross Roofing & Construction, Inc., 1 of 376

10 Quality
Yes Loyalty
Ed H.

They do quality work and they have very good prices.

I've worked with them for a number of years, and they're very responsive to my needs.

Verified Customer of Ross Roofing & Construction, Inc., 2 of 376

10 Quality
Yes Loyalty
S. B. C.

Use them.

They're skilled, on time, professional, and they do exactly what they promise they'll do. I've had no problems at all with them.

Verified Customer of Ross Roofing & Construction, Inc., 3 of 376

10 Quality
Yes Loyalty
Jon H.

We were selling a house and we hired a person do a repair. He left a total mess on the windows. There was tar everywhere.It's a unique roofing material and you need to know what to do. Well it was done badly and we had to get it fixed. We took pictures and they said they could fix it. They did the job well and understood our timeline. We were asking a lot of money for the house so we couldn't leave it like that. They were responsive, made it happen and did a good job.

They accommodated our timeline and worked on the weekend to get it done. It was exactly what I needed and at a fair cost.

Verified Customer of Ross Roofing & Construction, Inc., 4 of 376

10 Quality
Yes Loyalty
Hanna A.

I had to keep on them and keep calling the manager, the manager said they were going to finish it, it took a long time. They used to be great, but they aren't the same. This year my garage leaked badly and we had to call them out. It took months and months for them to complete it. I had to call and call to just get someone out to quote the job, it was about 3 months until they actually did.

Nothing

Verified Customer of Ross Roofing & Construction, Inc., 5 of 376

10 Quality
No Loyalty
Jeanette M.

They're very honest, when they say they're going to be there, they're there. They're very efficient, very informative, and I feel they're very knowledgeable about what they're doing. I just think they do an excellent job. I really like the idea that the foreman showed up every day.

There was no BS. You get spun around by so many different people, and I just really liked them. They were clean, and they picked up everything.

Verified Customer of Ross Roofing & Construction, Inc., 6 of 376

10 Quality
Yes Loyalty
Tony L.

They were timely once they started the job and worked all the way through. They use decent quality products and cleaned up well afterward. I called several roofing companies and they were one of the few that called back. They have a good reputation in my neighborhood.

The overall quality of the finished product

Verified Customer of Ross Roofing & Construction, Inc., 7 of 376

10 Quality
Yes Loyalty
Hanna K.

They bend over backwards to help you, and they go out of their way. They're on time, they get you prepared, and they tell you what you have to do to get your roof on. They were very pleasant to work with, and Ray was an extremely good person.

They went out of their way to help. They did the repair work and a lot more than I expected. I just thought they did a perfect job. They're marvelous.

Verified Customer of Ross Roofing & Construction, Inc., 8 of 376

10 Quality
Yes Loyalty
Janet M.

I like the crew. They were knowledgeable, did a good job and didn't mind me watching what they were doing. Tthey did not leave a mess and were very conscientious. They had to pipe tar up there which is a messy job.

The crew, they did good quality work.

Verified Customer of Ross Roofing & Construction, Inc., 9 of 376

10 Quality
Yes Loyalty
Roman K.

They have always done a great job, we usually prefer to use Ross Roofing for any projects. Sometimes we have to use others because of their scheduling or what not, but we always prefer them.

They do quality work, consistently.

Verified Customer of Ross Roofing & Construction, Inc., 10 of 376

10 Quality
Yes Loyalty
Cheri A.

They were very attentive and more than willing to listen and come up with solutions. When I had some questions about things, they were very proactive in responding. I'm extremely satisfied.

The quality of the work was excellent.

Verified Customer of Ross Roofing & Construction, Inc., 11 of 376

10 Quality
Yes Loyalty
Linda Y.

They cared about what my needs were, they treated me with such respect, and they had a great sense of humor. They really worked with me. They were like members of my family. I love them.

Keith was the person who came out and helped arrange everything. He was relaxed, he answered my questions, and he walked around with me and showed me what was going to happen. I told him my house was precious and important to us, and that's how he treated it. They were just fabulous. I think they're wonderful. I would recommend them, and I would adopt them if I could. Keith was absolutely wonderful.

Verified Customer of Ross Roofing & Construction, Inc., 12 of 376

10 Quality
Yes Loyalty
Mary J.

I would suggest people shop around of course, but for us, they were the most knowledgeable and seemed to suggest the most comprehensive work for the amount they charged.

The quality of the finished job

Verified Customer of Ross Roofing & Construction, Inc., 13 of 376

10 Quality
Yes Loyalty
Doug F.

They did a good job, main thing was they did what I wanted. They did a commercial building for me. I lost some shingles and they patched them up. They did well.

They were prompt.

Verified Customer of Ross Roofing & Construction, Inc., 14 of 376

10 Quality
Yes Loyalty
Jackson M.

They were extremely nice, they got the job done very quickly, and they did a really good job. They stayed within their estimate, and the people were very nice.

They came and did the estimate. They called a few days later, and they were just very nice. I was satisfied.

Verified Customer of Ross Roofing & Construction, Inc., 15 of 376

10 Quality
Yes Loyalty
Debbie L.

It was a very personable and professional service. I was in a time crunch. I was doing a remodel, and they got it done for me. They were very reasonable.

The person with whom I had contact with was just really very helpful. They were there on time, they were reasonable, they were professional, and they cleaned up their mess.

Verified Customer of Ross Roofing & Construction, Inc., 16 of 376

10 Quality
Yes Loyalty
V. P. M.

It required a lot of babysitting and a lot of phone calls and a lot of reminding, but I am not sure if that was because the guy was new to the job.

When I had my old representative, they were efficient and responsive.

Verified Customer of Ross Roofing & Construction, Inc., 17 of 376

10 Quality
Yes Loyalty
H.M.S.D.

They are always really prompt to go to a job and assess it. They give details and photos. They are quick to handle the job on time and on budget.

The detail and the photos in their reports, which are really important

Verified Customer of Ross Roofing & Construction, Inc., 18 of 376

10 Quality
Yes Loyalty
Jeanette E.

Mike is the only person who I deal with, because I know that he is patient and honest. I trust the work that they do, because they stand by it.

They're dedicated to their customers, attentive, and they strive to give customers what they need.

Verified Customer of Ross Roofing & Construction, Inc., 19 of 376

10 Quality
Yes Loyalty
Barbara F.

They are a very good outfit, professional, relate well, and I can't say enough about the service. They communicate well. I would go with them.

Quality of the work, their integrity, and the thoroughness

Verified Customer of Ross Roofing & Construction, Inc., 20 of 376

10 Quality
Yes Loyalty
A. P.

I'd say give them a try. They know what they're doing, they're professional, and they have a decent price. They're also responsive and timely.

I'd have to say probably their knowledge and accuracy is what I like the best.

Verified Customer of Ross Roofing & Construction, Inc., 21 of 376

10 Quality
Yes Loyalty
James J.

They are experienced and wonderful. They did a good job with a difficult roof repair. They were just the best and the guys were the best.

They are experienced and you don't want amateurs.

Verified Customer of Ross Roofing & Construction, Inc., 22 of 376

10 Quality
Yes Loyalty
Angela I.

They help with a lot of properties in their area, they are one of the better vendors we use for roofing and other various repairs.

They are independent, which is what we need. We are not able to be at each site for the little bits of work that need to be done.

Verified Customer of Ross Roofing & Construction, Inc., 23 of 376

10 Quality
Yes Loyalty
Kevin B.

They are our go-to contractor for roofing. They do amazing work, always follow timelines, and they are very easy to work with.

The owner is always on top of his crew making sure the quality is the best it can be.

Verified Customer of Ross Roofing & Construction, Inc., 24 of 376

10 Quality
Yes Loyalty
Jerry T.

I won't be completely sure until we get a really good rain, but they were a great bunch of guys and they did a good job.

Easy to work with and did what they said they were going to do

Verified Customer of Ross Roofing & Construction, Inc., 25 of 376

10 Quality
Yes Loyalty
Dolores B.

I would tell them to call Ross. They're dependable, reliable, and I'm very satisfied with the work that they did.

They were quick, polite, fast, and reliable. I was satisfied with the work that they did. I think they're wonderful the way they are.

Verified Customer of Ross Roofing & Construction, Inc., 26 of 376

10 Quality
Yes Loyalty
Diane G.

I recommend them 100%, hands down. They are really professional, knowledgeable, and the quality of work is high.

The quality of their work

Verified Customer of Ross Roofing & Construction, Inc., 27 of 376

10 Quality
Yes Loyalty
John R.

Great customer service, I worked with Jose quite a bit and I know he has since retired. They are my go -to.

Reliable and dependable, I refer them and know they will be taken care of. I am an agent and pass on their information to clients.

Verified Customer of Ross Roofing & Construction, Inc., 28 of 376

10 Quality
Yes Loyalty
Ronnie B.

They have great customer service, are responsive and helpful with decisions within you budget and quick.

Customer service

Verified Customer of Ross Roofing & Construction, Inc., 29 of 376

10 Quality
Yes Loyalty
Suzannae S.

They are reliable. They are the one roofing company that has been around the longest in the peninsula.

They were reliable.

Verified Customer of Ross Roofing & Construction, Inc., 30 of 376

10 Quality
Yes Loyalty
Leslie M.

They were knowledgeable, affordable, professional, all the good things you seek in a roofing company.

Their knowledge, I think that was most important.

Verified Customer of Ross Roofing & Construction, Inc., 31 of 376

10 Quality
Yes Loyalty
M. C.

I'd recommend them. They're easy to work with and they get the job done usually ahead of schedule.

They're diligent and friendly.

Verified Customer of Ross Roofing & Construction, Inc., 32 of 376

10 Quality
Yes Loyalty
B. S. B.

They're friendly, knowledgeable, and they're usually very good about fitting us in their schedule.

I would have to say their knowledge, professionalism, and how they can get us in their schedule.

Verified Customer of Ross Roofing & Construction, Inc., 33 of 376

10 Quality
Yes Loyalty
John H.

They did what they were supposed to do and cleaned up well after themselves. They did a fine job.

They did what was expected.

Verified Customer of Ross Roofing & Construction, Inc., 34 of 376

10 Quality
Yes Loyalty
Casy M.

They did great work for a couple of our clients. They do a great job and work well with our guys.

I like that they can get quality work done quickly.

Verified Customer of Ross Roofing & Construction, Inc., 35 of 376

10 Quality
Yes Loyalty
Kathleen P.

They're competent and they did what they said they would do, when they said they would do it.

I liked their personable service.

Verified Customer of Ross Roofing & Construction, Inc., 36 of 376

10 Quality
Yes Loyalty
Bill M.

Very reliable and have been in business forever, I worked with the owners father for years.

Honest and reliable company

Verified Customer of Ross Roofing & Construction, Inc., 37 of 376

10 Quality
Yes Loyalty
Meg B.

They're very attentive to their work, they're fast, dependable, and they care about it.

I loved the people who actually put the roof on, they were awesome. I love the fact that the foreman was here on a regular basis. They were really awesome.

Verified Customer of Ross Roofing & Construction, Inc., 38 of 376

10 Quality
Yes Loyalty
Mark P.

I'm a general contractor and I have used them for years, they are great to my clients.

They came on a Saturday to finish a job.

Verified Customer of Ross Roofing & Construction, Inc., 39 of 376

10 Quality
Yes Loyalty
Dougal S.

So I don't like to make those comments, but I would say that they are a good company.

They had good follow up.

Verified Customer of Ross Roofing & Construction, Inc., 40 of 376

10 Quality
Yes Loyalty
Herbert P.

They do a really good job, and they use really good materials to begin with.

Everything, it was great.

Verified Customer of Ross Roofing & Construction, Inc., 41 of 376

10 Quality
Yes Loyalty
Curt B.

They're very dependable, they do good quality work, and they're reasonable.

The reasonable cost associated with the repairs

Verified Customer of Ross Roofing & Construction, Inc., 42 of 376

10 Quality
Yes Loyalty
H. C.

They know what they're doing and they always stand behind the work they do.

I like that I get a call back right away whenever I call them, so in other words, they're responsive and on top of everything.

Verified Customer of Ross Roofing & Construction, Inc., 43 of 376

10 Quality
Yes Loyalty
Gus P.

They were very professional, responsive, and they took care of the problem.

I think they gave it their best shot. It was just a repair job, but I'm always concern about people walking on my roof, because it's tile and the corners chip very easily. But, they were very careful and also very willing to take care of the problem.

Verified Customer of Ross Roofing & Construction, Inc., 44 of 376

10 Quality
Yes Loyalty
Robyn H.

My guy that I worked with retired, but the rest of the team is just fine.

They did a good job.

Verified Customer of Ross Roofing & Construction, Inc., 45 of 376

10 Quality
Yes Loyalty
Shelly P.

They are very personable, very accommodating, and very easy to work with.

I guess just how quickly they were able to get out and give me a bid.

Verified Customer of Ross Roofing & Construction, Inc., 46 of 376

10 Quality
Yes Loyalty
Sean M.

I thought they were good, they did the job fast and the quality is great.

I couldn't believe the before and after pictures.

Verified Customer of Ross Roofing & Construction, Inc., 47 of 376

10 Quality
Yes Loyalty
Mark T.

I'm a general contractor, and they are all that I've used for 20 years.

I call, it happens, and there are no problems.

Verified Customer of Ross Roofing & Construction, Inc., 48 of 376

10 Quality
Yes Loyalty
Jack S.

Call them up, get a bid, and you'll end up with a sharp looking roof.

The guy who first came over was nice. I think he was their estimator. He made a very good impression. I can't remember his name, but he was young 30 or 40 years old. He was nice and personable. Also, I liked the fact that I got some recommendations for my roof, and I'm glad I followed them. I was a contractor once, so I can appreciate quality work when I see it. Ross has nice quality. I first used Ross about 30 years ago for my previous roof. It got old and started leaking, so I decided to call them back again.

Verified Customer of Ross Roofing & Construction, Inc., 49 of 376

10 Quality
Yes Loyalty
Jeff F.

They are an honest business that offers a fair price for good work.

The sales representative was easy to work with and had good communication.

Verified Customer of Ross Roofing & Construction, Inc., 50 of 376

10 Quality
Yes Loyalty