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Roof-Life Construction

Roofing & Skylights
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Alameda  Contra Costa Counties
Diamond Certified Company Report
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Roof-Life Construction
93 SURVEYS
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  • Rating
10 CONSECUTIVE YEARS
SINCE DECEMBER 2015
CERT 2309

Diamond Certified Ratings Dashboard

93

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 93 SURVEY RESPONSES

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  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

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Roof-Life Construction
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Diamond Certified Researched Articles on Roof-Life Construction

researched article

Roof-Life Construction installed this clay two-piece tile roof.

Roof-Life Construction installs, repairs, and maintains a wide variety of roofing systems (including composition shingle, tile, slate and TPO) for residential and commercial clients throughout Contra Costa and Alameda Counties. The company also has the training and equipment to install gutters, sheet metal, attic insulation, skylights, and solar power systems, and it backs all its workmanship with a 10-year warranty.

President Tom Rhoads credits much of Roof-Life Construction’s success to its customer-oriented approach to the roofing process. “Simply put, we treat our clients the way we’d want to be treated,” he affirms. “That means we’re always honest with them and take the time to explain our work so they know exactly what to expect. We truly care about customer service, and we’re always striving to develop and maintain long-term relationships with our clientele.”

Roof-Life Construction also offers a comprehensive gutter cleaning program called the Overhead Care Club, which includes everything from a 15-point roof inspection to downspout flushing and debris removal. For more information about the company’s wide-ranging services, Mr. Rhoads invites potential customers to visit www.rooflifeinc.com.

“We want our clients to have positive experiences, so we handle their projects from beginning to end and make sure we're always available to answer any questions they have. By combining our years of experience with the latest technology and state-of-the-art equipment, we're able to ensure each customer's complete satisfaction.”

When it comes to installing a new roof on your home, don’t confuse price with value. Installing a new roof is never cheap, but over time, it’s smarter to spend more on a well-installed, high-quality roof than shop for a less expensive roof that will need to be prematurely replaced. “There are always ways to go cheaper with roof installations, but that’s usually not a smart decision,” says Tom Rhoads, president of Roof Life Construction in San Ramon. “You should work with a roofing contractor that uses quality products that will last for many years. In fact, your roofer should only use products made by the same manufacturer to ensure all warranties are valid if there’s ever a problem.”

Quality sealants and underlayments

In the past, old sealants would crack over time and lead to roof leaks, but today’s sealants are designed to be flexible and watertight. “Most modern sealants should stay flexible for 30 to 40 years, so they’re a good investment,” says Mr. Rhoads. “It’s a small price to pay for adding decades of protection to your home.”

The same is true for roofing underlayments, which are unseen layers that fit underneath tiles, shingles and other visible roofing materials. Underlayments used to be made of asphalt-based felt, which would break down over time—especially if they got wet. Now, synthetic underlayments are available at a fraction of the price. “Synthetic underlayments are much easier to work with and stand the test of time, so they’re worth the extra expense,” says Mr. Rhoads.

Single-brand roofing system installation

Does it matter if your roofing contractor installs your new roofing system using parts that are manufactured by the same company? Mr. Rhoads says it doesn’t in terms of the life of the roof, but it does in terms of your warranty. “Installing products made by a single manufacturer isn’t the cheapest way to install a roof, but it’s best for the homeowner. The value is that the warranty is valid if you need it. If there’s an issue with your roof, you don’t want to find out that your installer didn’t use the right materials for the job and invalidated your warranty.”

Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for roofing companies that have earned the prestigious Diamond Certified award. For Roof-Life Construction, the key to achieving and maintaining high levels of customer satisfaction is simple: utilize its manufacturers' certifications to ensure every client's roof is installed to the highest standards of quality. "We're a certified installer for both GAF and CertainTeed, so we're able to install roofs based on the specific guidelines set by two of the industry's top manufacturers," explains President Tom Rhoads. "This also means we can offer extremely long warranties, which allows our customers to get even more protection for their investments."

Roof-Life Construction has been installing, repairing, and maintaining all types of roofing systems (including composition shingle, tile and slate) for residential and commercial clients throughout Contra Costa County since 1986. The company is also qualified to install gutters, sheet metal, skylights, attic insulation and solar power systems, and it provides a 10-year workmanship warranty on every job.

Unlike roofing contractors whose owners delegate project management responsibilities to less experienced employees, Roof-Life Construction provides every job with the hands-on experience of Mr. Rhoads himself. "I'm on the jobsite every day, so I'm able to ensure the quality of each phase of our work," he affirms. "I've been in the roofing industry for more than three decades, and I utilize the knowledge I've accumulated to help my clients get the most out of their roofs."

Another distinguishing feature of Roof-Life Construction is its highly skilled installers, all of whom have journey-level experience and undergo constant training to stay up-to-date on the roofing industry's latest products and techniques. "It takes five to seven years to achieve journeyman roofer status, and then there's even more training at the company level, so our technicians are well-versed in all aspects of roofing," says Mr. Rhoads. "They're also knowledgeable, friendly and trustworthy, so our clients really enjoy working with them."

Diamond Certified Researched Capabilities on Roof-Life Construction

Service Area

serving area
Contra Costa County
Alameda County
Serving Contra Costa and Alameda Counties, Including San Ramon, Alamo, Livermore, Dublin, Orinda, Pleasanton, Moraga, Danville and Lafayette.

Main Services

Roofing
  • Cedar Shake
  • Metal Shingles
  • Residential Roofing
  • Roof Coatings
  • Roof Inspection
  • Roof Leak Repair
  • Roof Moss Removal
  • Roof Repair
  • Roof Replacement
  • Roofing Installation
  • Steel Roofing
Skylights
  • Bathroom Skylights
  • Dome Skylights
  • Roof Windows
  • Skylight Installation
  • Skylight Repair
  • Skylight Replacement
  • Skylight Windows
  • Solar Tubes
  • Sun Tunnels
  • Velux Skylights

Additional Services

Roof Installation, Maintenance & Repair
Gutters
Sheet Metal
Attic Insulation
Energy Leak Testing
Solar System Installation
Thermoplastic Polyolefin (TPO) Roofing

Company Info

Hours
Mon
08:00 am - 06:00 pm
Tue
08:00 am - 06:00 pm
Wed
08:00 am - 06:00 pm
Thu
08:00 am - 06:00 pm
Fri
08:00 am - 06:00 pm
Sat
08:00 am - 06:00 pm
Sun
08:00 am - 06:00 pm
Closed
Mon – Sun: 8am – 6pm
Website
Contact
Roof-Life Construction

Capabilities Table

Company Name
Roof-Life Construction
Phone Number
DCID Number
DCID9258339712
Managers
Tom Rhoads, President
Years in Industry
36 (Manager)
# of Employees
6
License
653956
Insurance
Liability Insurance,
Workers' Compensation
Founded
1986
Customer Type
Commercial, Residential
Warranties & Guarantees
10-Year Warranty on Workmanship, Lifetime Limited Warranty on GAF Products

Certifications & Awards

diamond certified logo

Brands

capabilities award
capabilities award
capabilities award
capabilities award
capabilities award
capabilities award
capabilities award
capabilities award
capabilities award

Key Factors

Roof-Life Construction Family Owned
Family Owned
Roof-Life Construction Senior Discount
Senior Discount
Roof-Life Construction Residential & Commercial
Residential & Commercial
Roof-Life Construction Weekend Hours
Weekend Hours
Roof-Life Construction Appointments Available
Appointments Available
Roof-Life Construction Text Responses Available
Text Responses Available
Roof-Life Construction Same-Day Response
Same-Day Response
Roof-Life Construction Diamond Certified Expert Contributor
Diamond Certified Expert Contributor
Roof-Life Construction Green business Practices
Green business Practices

Select Photos From Roof-Life Construction

1 of 4Picture of Roof-Life Construction installed this clay two-piece tile roof. - Roof-Life Construction
Roof-Life Construction installed this clay two-piece tile roof.
Picture of Roof-Life Construction installed this clay two-piece tile roof. - Roof-Life Construction
Picture of This concrete S-tile roof features random boosters. - Roof-Life Construction
Picture of Roof-Life Construction is available to perform emergency repairs day or night. - Roof-Life Construction
Picture of A recent GAF Timberline HD composition shingle roof installation by Roof-Life Construction - Roof-Life Construction

Diamond Certified Expert Contributor Advice & Tips

Tom Rhoads is a 33-year veteran of the roofing industry and president of Roof-Life Construction, a Diamond Certified company. He can be reached at (925) 338-7472 or by email.

Tom Rhoads is a 33-year veteran of the roofing industry and president of Roof-Life Construction, a Diamond Certified company. He can be reached at (925) 338-7472 or by email.

Tom Rhoads: Roofer for Life

By James Florence, Diamond Certified Resource Reporter

SAN RAMON — When Tom Rhoads first got involved in the roofing industry, he was merely looking for a way to supplement his income…little did he know it would lead to a lifelong career. “I was 18 years old, working at a grocery store, when my hours were unexpectedly cut back,” he remembers. “To make ends meet, I started working with my neighbor, who was a roofer. I always liked being outside, so the work really suited me, and I ended up stickin...

Read Full Article - Tom Rhoads: Roofer for Life

Roof-Life Construction Website and External Feeds

FAQs

By Roof-Life Construction

How long will it take to complete my roofing project?

Are you certified to install roofing products?

Can you suggest the right roofing system for my home?

Can you give me some addresses of previous clients so I can see your work in person?

Roof-Life Construction Ratings and Survey Responses

diamondcertified logo
Roof-Life Construction
93 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
10 CONSECUTIVE YEARS
SINCE DECEMBER 2015
CERT 2309

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Phone Survey Responsesfrom 93 Verified Customers

Ann L.

Tom was great. He came out around ten times, because it was such a big project. He was very responsive, and he put in a huge effort to try and figure out what the problem was. He didn't give up.

Tom responded to my calls quickly, and I was always in the loop. He was very pleasant, friendly, and easygoing. The other workers on the job were wonderful also.

Verified Customer of Roof-Life Construction, 1 of 93

10 Quality
Yes Loyalty
Joe M.

They were dependable, quick, and gave me an accurate and fair estimate. I flip houses, and they worked on my own home. They did such a great job that I knew who to call.

There were a couple of little things that needed to be done, and they fixed them without an extra charge.

Verified Customer of Roof-Life Construction, 2 of 93

10 Quality
Yes Loyalty
Bill H.

We had a serious leak, and Tom came out and repaired it. Throughout the torrential rains this year, it hasn't leaked once.

He was personable and straightforward. He tells it like it is.

Verified Customer of Roof-Life Construction, 3 of 93

10 Quality
Yes Loyalty
Marc M.

Tom was super helpful and very easy to work with. His son was prompt and provided great service. Sergio, the Foreman, ran a clean jobsite, and when there was a slight chance of rain, they covered my roof. I was very impressed.

They were very communicative and their work was very well executed. They delivered what they said and they answered my questions. They kept a clean jobsite.

Verified Customer of Roof-Life Construction, 4 of 93

10 Quality
Yes Loyalty
Mike C.

If you want the best in the business, he's the one. Tom took care of everything. He noticed an issue when he first came on board, and he was on it. The customer service was great. I have and would recommend him to others.

I would say the customer service and the quality of the work

Verified Customer of Roof-Life Construction, 5 of 93

10 Quality
Yes Loyalty
Joyce S.

Tom was honest and always there for me. They have fixed my roof several times over the years, and they do a top quality job. I would tell people to definitely call them.

I appreciated the fact that Tom was always there for me if I needed anything.

Verified Customer of Roof-Life Construction, 6 of 93

10 Quality
Yes Loyalty
Denise H.

He does a really good job, first class work. He is on time, and he follows up with his work. He was willing to come back and do an inspection, which was nice.

He did a really good job. The previous people did a poor job, but Tom was able to fix it. It has rained since, and it has not leaked. I am really pleased. I left a message, and he got back to me. He was to come out the next day.

Verified Customer of Roof-Life Construction, 7 of 93

10 Quality
Yes Loyalty
Erwin C.

I had a very good experience with them, and I worked directly with Tom. He provided a good price, and the customer service was excellent.

They were very upfront. Tom, especially, would tell you what it is and what you need to know. A couple of times I asked him to do some things, and he was ready to do it.

Verified Customer of Roof-Life Construction, 8 of 93

10 Quality
Yes Loyalty
Janice C.

They are very responsive. They make sure that absolutely everything is done so my roof is protected, the flashing, tiles and everything.

They are very personable and they explain everything.

Verified Customer of Roof-Life Construction, 9 of 93

10 Quality
Yes Loyalty
Mike N.

I would tell them to use Roof-Life. I actually did that, and one of my neighbors got roof put on by them about a month after mine.

Tom, the owner, is a straight-shooter and a good guy to deal with.

Verified Customer of Roof-Life Construction, 10 of 93

10 Quality
Yes Loyalty
Julianna W.

They were very clean, professional, on time, and they got the job done when they said they would. They didn't screw us over.

They were super friendly.

Verified Customer of Roof-Life Construction, 11 of 93

10 Quality
Yes Loyalty
Landon P.

They were reliable, dependable, prompt, and professional. Tom even got me on the roof to show me what needed to be done.

The thoroughness of the job

Verified Customer of Roof-Life Construction, 12 of 93

10 Quality
Yes Loyalty
Shannon P.

They were timely and very informational. They kept to their timeline, they were honest and they are family owned.

Their honesty

Verified Customer of Roof-Life Construction, 13 of 93

10 Quality
Yes Loyalty
Vivian F.

They are very professional and they do the work quickly. I have recommended them to several people already.

They did the job that we asked them to do and they were professional. They cleaned up after they left and we were very happy.

Verified Customer of Roof-Life Construction, 14 of 93

10 Quality
Yes Loyalty
Eric F.

I would tell people to definitely use them. Tom was friendly, fast, and he had great customer interaction.

Customer service

Verified Customer of Roof-Life Construction, 15 of 93

10 Quality
Yes Loyalty
Denis R.

They did excellent work, they had a fair price, they were very professional, and they were very precise.

Pretty much everything was good.

Verified Customer of Roof-Life Construction, 16 of 93

10 Quality
Yes Loyalty
Barbara T.

They were very prompt and professional. They were on time, and there was no drama. They did a great job.

Their knowledge and professionalism

Verified Customer of Roof-Life Construction, 17 of 93

10 Quality
Yes Loyalty
Janice C.

I would tell them that he is very conscientious, always returns phone calls, and he is professional.

His responsiveness

Verified Customer of Roof-Life Construction, 18 of 93

10 Quality
Yes Loyalty
Kris C.

I have already referred them to others, and there is no other contractor I would hire or trust.

I would give them a 15" number one

Verified Customer of Roof-Life Construction, 19 of 93

10 Quality
Yes Loyalty
Brian M.

Tom was one of the easiest going and easiest construction people to work with. He was spot on.

The ease of working with Tom, he was personable and upfront.

Verified Customer of Roof-Life Construction, 20 of 93

10 Quality
Yes Loyalty
Tim L.

Tom did a top notch job, and I would recommend him. He was very friendly and personable.

The job was completed on time.

Verified Customer of Roof-Life Construction, 21 of 93

10 Quality
Yes Loyalty
Regina H.

It was very seamless. He was very straightforward, and the pricing was straightforward.

Tom was very reliable.

Verified Customer of Roof-Life Construction, 22 of 93

10 Quality
Yes Loyalty
Geoffrey H.

I thought they were good. They got everything done that we needed and it looks great.

I mean, they got all of the work done.

Verified Customer of Roof-Life Construction, 23 of 93

10 Quality
Yes Loyalty
Misti E.

It was a really good experience, and Tom is a good guy. My family has used him also.

The confidence I have in Tom

Verified Customer of Roof-Life Construction, 24 of 93

10 Quality
Yes Loyalty
Henry W.

If you ever need service for rooftop repair, I would definitely recommend them.

The repair quality and response time

Verified Customer of Roof-Life Construction, 25 of 93

10 Quality
Yes Loyalty
Mark R.

Quality workmanship, good ethic, and I was satisfied with the work and timing.

It was very satisfactory.

Verified Customer of Roof-Life Construction, 26 of 93

10 Quality
Yes Loyalty
Bud R.

You will get the straightest answers from Tom, and I am just amazed with him.

Tom's honesty, and he knew that I had experience with what he was doing. He always had answers to my questions, and he often had a better suggestion than what I was used to doing.

Verified Customer of Roof-Life Construction, 27 of 93

10 Quality
Yes Loyalty
Ralph B.

The quality of the work was exceptional. Tom was a great guy to deal with.

Overall, it was a good experience.

Verified Customer of Roof-Life Construction, 28 of 93

10 Quality
Yes Loyalty
George R.

He provided good customer service, great rates, and he was very friendly.

He stuck to the schedule.

Verified Customer of Roof-Life Construction, 29 of 93

10 Quality
Yes Loyalty
Christine S.

I would tell them that they are amazing, reliable, and quick to respond.

They are affordable, easy to get a hold of, and work quickly and efficiently.

Verified Customer of Roof-Life Construction, 30 of 93

10 Quality
Yes Loyalty
Earnst L.

He tends to details, and he is very honest. He is also cost conscious.

I felt very comfortable that he was on my side when choosing materials and giving me advice.

Verified Customer of Roof-Life Construction, 31 of 93

10 Quality
Yes Loyalty
James O.

I would tell people not to look anywhere else and go with Roof-Life.

They were very efficient, and Tom did a fantastic job.

Verified Customer of Roof-Life Construction, 32 of 93

10 Quality
Yes Loyalty
Alex O.

They were honest about the cost and the work has really held up.

They are good at what they do and their work has held.

Verified Customer of Roof-Life Construction, 33 of 93

10 Quality
Yes Loyalty
Donna J.

He was very straightforward, prompt, and there were no problems.

He was very honest.

Verified Customer of Roof-Life Construction, 34 of 93

10 Quality
Yes Loyalty
Tom T.

Tom did a very good job. It was quality work at a fair price.

It was an easy transaction, and he followed through.

Verified Customer of Roof-Life Construction, 35 of 93

10 Quality
Yes Loyalty
Paul S.

They did a great job. They were helpful and professional.

They kept us informed, they did a really good job, and the price was reasonable.

Verified Customer of Roof-Life Construction, 36 of 93

10 Quality
Yes Loyalty
Andrew S.

They were honest, knowledgeable, and they did good work.

They got the job done right, and it was good quality.

Verified Customer of Roof-Life Construction, 37 of 93

10 Quality
Yes Loyalty
Kerry M.

I would tell them about the company and thats about it.

They were quick and the work was done right.

Verified Customer of Roof-Life Construction, 38 of 93

10 Quality
Yes Loyalty
Darci

I would use him again in a heartbeat and refer him out.

He worked around my schedule, the pricepoint, and he is a great guy, as I've known him for a long time.

Verified Customer of Roof-Life Construction, 39 of 93

10 Quality
Yes Loyalty
Sherry P.

They were efficient, friendly, and did a beautiful job.

The communication with Tom and dedication of the workers

Verified Customer of Roof-Life Construction, 40 of 93

10 Quality
Yes Loyalty
David R.

He would build your roof as if it was for his own home.

The man has incredible integrity, and I value that. He did everything he promised and then some.

Verified Customer of Roof-Life Construction, 41 of 93

10 Quality
Yes Loyalty
Matt C.

Great work and good price, it was a great experience.

It was a great price, great work, and it was a great experience.

Verified Customer of Roof-Life Construction, 42 of 93

10 Quality
Yes Loyalty
Mike V.

They are responsive, and they kept to their schedule.

They were responsive. I had a really good experience with them.

Verified Customer of Roof-Life Construction, 43 of 93

10 Quality
Yes Loyalty
Britt M.

They are excellent quality, friendly and efficient.

They gave me a personal experience. They were informative about every step and every additional cost that had to go into it.

Verified Customer of Roof-Life Construction, 44 of 93

10 Quality
Yes Loyalty
Don E.

They have a good company, good crew and good owner.

They do good work.

Verified Customer of Roof-Life Construction, 45 of 93

10 Quality
Yes Loyalty
Richard S.

Communicative, and they did very good quality work.

They did good quality work in a reasonable time frame.

Verified Customer of Roof-Life Construction, 46 of 93

10 Quality
Yes Loyalty
Beth D.

You should use them. I refer them all of the time.

They come back and they are dedicated to customer service and quality work.

Verified Customer of Roof-Life Construction, 47 of 93

10 Quality
Yes Loyalty
Courtney C.

They did good work on time for a reasonable price.

They did excellent work as promised and on time.

Verified Customer of Roof-Life Construction, 48 of 93

10 Quality
Yes Loyalty
Gina S.

I would recommend them. They did an excellent job.

They did an excellent job.

Verified Customer of Roof-Life Construction, 49 of 93

10 Quality
Yes Loyalty
David S.

They came out and got the job without any hassles.

As I said, they got the job done.

Verified Customer of Roof-Life Construction, 50 of 93

10 Quality
Yes Loyalty