Roman’s Plumbing, Inc. specializes in residential plumbing services for clients in Sonoma and Marin Counties. Services include (but are not limited to) remodels, new construction, drain cleaning, water heater replacements, gas line installations, sewer lateral inspections, fixture installations (sinks, faucets, toilets, bidets, etc.), general plumbing inspections and some commercial services. As a rule of thumb, owner Roman Scanagatta will not perform work that he’s not confident doing, often saying, “I will not learn on your job!”
After working 15 years in the plumbing industry with an employer that he loved and respected, Roman found himself needing to learn far more than plumbing itself. He needed to learn every aspect of the trade, from management to marketing. Despite the challenges, Roman developed a personalized approach to working with clients that became his foundation of success. Soon, clients became more like family, thus the term, “One visit and you’re family!”
Roman’s Plumbing has deep-rooted values in doing what’s right for every client and never selling them something they don’t need. The company strives to provide clients with a voice in the decision-making process and provides options so they can decide what’s best for their homes and budgets.
“We take pride in our honesty—instead of trying to upsell our customers on unnecessary replacements or upgrades, we try to provide them with numerous options based on their budgets, specific needs, styles and preferences. We are respectful of our customers’ homes and strive to keep them as clean as possible throughout the plumbing process. Ultimately, we try to treat our clients in the manner in which we would like to be treated.”
Choose the right water filtration system for your home’s particular needs.
A whole-house water filtration system is designed to purify the water that comes out of a home’s main water line by using KDF zinc and iron filters to draw out metals and turn them into a soluble form. The systems are somewhat expensive—typically around $3,500—but they last up to 15 years with no maintenance required, which eventually offsets the original price. “The best part about these systems is they filter all the water in the house, not just the drinking water,” explains Roman Scanagatta, owner of Roman’s Plumbing in Petaluma. “That means you can wash yourself with clean water, use less soap in your laundry and dishes, and extend the life of your appliances.” If you’re considering installing a whole-house water filtration system, consider the following tips and information:
Find the right system
Make sure the type of whole-house water filtration system you choose is designed to eliminate the specific types of impurities found in your water supply. If you’re on a city water supply, you’ll want to get rid of toxic disinfecting chemicals like chlorine, chloramine and bromine. “If you see yellow or reddish staining in your sinks and toilets, spotty dishes or smelly water, you’re a good candidate for a whole-house filtration system,” adds Mr. Scanagatta. The best way to determine which filtration system will best suit your needs is to have your water professionally tested. You can also contact a county representative to find out what contaminants are typically found in your area.
High amounts of sediment
If sediment is a problem in your water supply, you’ll need a whole-house sediment filter. Multiple water sediment filters are the best option, starting with a 30-micron unit and progressing to a 5-micron unit. You can also purchase reusable sediment filters to save money in the long run.
Chemicals
Most chemical contaminants can be removed with a granular activated carbon filter. Activated carbon is one of the most effective materials for removing chlorine (a 99 percent effectiveness rate), which is the most common chemical found in municipal water supplies.
Iron
Iron can be removed with a high-quality sediment filter if it’s in the form of rust. If it’s dissolved iron, you’ll need an ion exchange whole-house water filter or an iron filter to remove it. A water analysis report will tell you what type of iron you have.
Adequate water flow rate
Flow rate determines how much water travels through your home’s filter in one minute. The best whole-house water filtration systems have a flow rate of at least 7 gallons per minute, which allows them to maintain uninterrupted pressure during your home’s highest usage times. To ensure you get the proper flow rate, it’s important to purchase a unit that’s sized for the number of people in your household, the size of your home and the number of bathrooms.
Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Roman's Plumbing Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: take an honest approach to dealing with each customer and help them solve their plumbing problems as quickly and efficiently as possible. "We give our customers options based on their budgets and specific needs and desires," explains owner Roman Scanagatta. "If they really want to replace an appliance to give a room an updated look, we're happy to do it, but we never try to up-sell them."
Roman's Plumbing offers a wide range of plumbing services to residential clients in Sonoma, Napa, Marin and San Francisco Counties. In addition to repairing, installing and replacing all types of plumbing equipment and fixtures (including hybrid and tankless water heaters), the company repairs and replaces sewer lines, installs gas lines, and performs complete remodels, new construction and drain cleaning.
Unlike plumbing companies that deemphasize the importance of arriving to jobs as soon as possible, Roman's Plumbing provides a one-hour window for each customer and immediately contacts them if the technician is going to be late. "We understand how frustrating it is to wait for a plumber, so we make sure to always stay in contact with our customers and work around their schedules whenever possible," says Mr. Scanagatta. "We're very respectful of their time."
To further differentiate itself from its competition, Roman's Plumbing takes a proactive approach to dealing with customers' potential plumbing problems by conducting general inspections, advising them on energy-efficient options and performing minor adjustments without being asked. "For example, if we come to a house to change a recirculating pump and notice a wobbly faucet, we'll tighten it at no extra charge," says Mr. Scanagatta. "Ultimately, we want to do what's right for each customer and help them in any way we can."
