Roger's Pool & Spa Service Inc. maintains pools and spas and repairs related equipment for residential and commercial clients throughout the North Bay. The company replaces and installs pumps, filters, heaters, automatic pool cleaners, valves, pool solar covers, and pool solar panels from top manufacturers such as Pentair, Sta-Rite, Polaris, Raypak, Jandy, AquaRite, Hayward and Waterway. Its Sebastopol retail outlet also sells chemicals, pool cleaners, Little Giant-brand cover pumps, underwater lights and more.
Owner John Pittman says Roger's Pool & Spa Service has built a reputation for treating each of its customers fairly and always providing the best possible pool maintenance services. "We emphasize the importance of customer service above all. Our experienced, friendly staff members are highly trained and ready to help."
“We understand the importance of keeping long-term customers, so we work hard to exceed their expectations for pool and spa service. In a small community, a business is only as strong as its last client's satisfaction, and we bring that attitude to every job. Our high customer satisfaction rate is a direct result of our prompt response times and personalized service.”
Stay on top of filtration and sanitation to keep your swimming pool in the best possible condition.
When it comes to keeping your swimming pool clean and comfortable, there’s nothing more important than having a working filtration system and making sure the water is sanitized and chemically balanced. “Whenever there’s a significant problem with a pool, it almost always comes down to either poor sanitation or inadequate filtration,” says John Pittman, CEO of Roger’s Pool & Spa Service Inc. in Sebastopol. “Some people try to cut down on filtering time to save money on their electricity bills, but this approach doesn’t work if you use your pool on a regular basis. If you want clean, healthy water in your pool, you have to be willing to spend the money to keep it maintained, which includes allowing it to filter for enough hours each day.”
The amount of time needed to filter a pool usually corresponds to how often the pool is being used. “California law requires commercial pools to run the filter every second they’re in use,” says Mr. Pittman. “The reason is that as long as there are people in the pool, organic matter is continually introduced to the water in the form of perspiration and other body oils. If you use your pool every day or you’re having a big pool party, you should run the filter constantly. If you don’t want to do that, at least let it run for about two hours afterward.”
Proper sanitation is another crucial component of keeping a clean pool. While many products can be used to sanitize a swimming pool, the most common by far is chlorine, which works by oxidizing any contaminants that enter the water. “Chlorine doesn’t make a distinction between algae and body oils; it simply oxidizes anything that’s organic,” explains Mr. Pittman. “It’ll start working as soon as someone gets in the pool, so if you’re having a big party, you need to use additional chlorine to make up for those extra contaminants.”
When it comes to sanitation, it’s not simply the presence of chemicals that’s important, but keeping the chemicals balanced as well. Swimming pools involve a lot more chemistry than you might think, which is why it’s a good idea to hire a professional pool service company to handle this aspect of maintenance. “The pH level is a crucial part of the chemistry of pool sanitation,” explains Mr. Pittman. “Basically, it’s a scale of 1 to 14 that measures the alkalinity or acidity of the water, with 7 being absolute neutral. If you have a chlorine count of 3 and a pH of 8, the effective chlorine in that water isn’t 3 because it’s measured at a half part per million. If, however, you simply lower the pH to 7.4, the effective chlorine will be 3. We can’t be perfectly neutral, so we always opt for between 7.4 and 7.6. It’s much better to be a little more alkaline than acidic, since acidic water that travels at high velocity is extremely disruptive to pumps, filters and heaters.”
Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for swimming pool service companies that have earned the prestigious Diamond Certified award. For Roger's Pool & Spa Service Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: guarantee a high level of quality on every job and stand behind that guarantee at all times. "There are hundreds of pool service companies out there, but some of them are just guys with pick-up trucks and equipment who aren't licensed and bonded, so they can't offer any guarantees if something goes wrong," says CEO John Pittman. "That's where we separate ourselves–we always stand behind the quality of our work and do whatever it takes to keep our customers happy."
Roger's Pool & Spa Service has been maintaining and repairing pools, spas and related equipment for residential clients throughout the North Bay since 1972. The company has the capabilities to replace and install everything from pumps, filters and heaters to automatic pool cleaners, valves and pool covers, and it also sells products such as underwater lights, chemical pool cleaners and Little Giant fountains at its Sebastopol retail outlet.
Unlike less experienced pool companies that undervalue the importance of communicating with customers beyond their initial services, Roger's Pool & Spa Service provides its customers with a direct line of communication that allows it to quickly respond to each question and complaint it receives. "We're very responsive to our clients' needs," affirms Mr. Pittman. "If a customer isn't satisfied or has a question about their pool, they know we'll always be available to listen and respond accordingly."
Another attribute that sets Roger's Pool & Spa Service apart from its competition is its integrity in regard to the products it sells. "We only sell products that we can confidently guarantee," explains Mr. Pittman. "It's easy to buy pool products at a big box store, but those products aren't backed with strong warranties. That's why we only sell products made by reputable manufacturers that stand behind their work."
