Renson Automotive offers a variety of repair services to Santa Clara County drivers, including smog tests, brake systems, fuel injections, engine and computer systems, steering and suspensions, air conditioning, clutch adjustment and replacement, cooling systems, engines and transmissions, and electrical systems. It specializes in using state-of-the-art diagnostic equipment to perform accurate assessments of any system within a car.
President Eric Murguia says Renson Automotive is dedicated to providing quality workmanship and unmatched customer service. The company maintains a comprehensive database of manufacturers’ service requirements, which it refers to when performing services based on vehicle mileage. Renson Automotive is also AAA-approved and a member of the Automotive Service Councils of California (ASCCA).
“We've always strived to offer the best in customer service and satisfaction by repairing vehicles right the first time. We know that if our customers are happy with our services, they'll feel completely confident about referring us to their friends and families. We like to say, ‘We service you and your car,' so customers can relax and leave the work to us.”
Knowing what to do when your car develops problems can save you a lot of money in the long run. The most important thing you can do to keep your car running at its peak potential is have a basic understanding of how to identify potential problems—not only will this extend the car’s lifespan, it will also dramatically reduce the amount of money you have to spend on it. For example, if your “check engine” light comes on and stays on, the best solution is to take your car into a repair shop at your earliest convenience, not immediately. “You don’t have to stop and call a tow truck, but you also don’t want to keep the car running that way for weeks,” says Eric Murguia, president of Renson Automotive in Campbell. “If the gauges and temperature are reading OK, just bring the car into a repair shop within a few days. A technician will run a diagnostic test and check the fluids to make sure there are no major issues.”
When it comes to brakes, Mr. Murguia recommends having them checked as part of your regular service schedule or whenever there are indications that they aren’t working properly. If you hear a squealing noise when you apply your brakes, that means the pads are worn down but still have some life in them. Schedule an appointment to get them replaced before they completely wear away and damage the rotors, but it doesn’t need to be right away.
When it comes to choosing an auto repair facility, Mr. Murguia recommends looking for a shop that has been in its community for a long time, which he says is indicative of its ability to deliver value to its customers and maintain a loyal clientele base. “Quality is all about action, and the best way to evaluate that is to see if the shop has repeat customers. If they do, it means they’re doing things the right way. You should also ask about the experience and longevity of the individual technicians in the shop—that’s another indicator of long-term value.”
Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for auto repair companies that have earned the prestigious Diamond Certified award. For Renson Automotive, the key to achieving and maintaining high levels of customer satisfaction is simple: utilize state-of-the-art diagnostic equipment and highly trained technicians to ensure every job is done right the first time. "We're able to get to the root of car problems quicker than most shops, which ultimately saves our customers money," says President Eric Murguia. "Our ASE Certified technicians are constantly updating their training and skills, so they're able to solve a wide variety of issues."
Renson Automotive has been repairing and maintaining all types of domestic and foreign cars at its Campbell facility since 1976, working on everything from brakes, engines and transmissions to fuel injection systems, suspensions and electrical systems. The company is also licensed to perform smog tests, and it can even diagnose and repair emission systems that are tested by other shops.
Unlike some auto repair companies that try to increase their workloads by convincing their customers to pay for extra repairs, Renson Automotive only performs services that are absolutely necessary for the well-being of its customers' vehicles. "We carefully look at every car and prioritize all the options so the customer can plan accordingly," says Mr. Murguia. "We're more concerned about the longevity of our customers' vehicles than getting a lot of upfront work."
Another distinguishing characteristic of Renson Automotive is its comprehensive approach to quality control, which includes employing two ASE Master Technicians who use their extensive training to ensure every repair is of the highest quality. "Quality is more than just a concept for us; it's something we're constantly striving to improve," says Mr. Murguia. "Even on the rare occurrence that we get something wrong, we treat it very seriously and conduct a thorough review to make sure it doesn't happen again."
