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Redwood Empire Termite and Pest Control

Termite Control
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Marin  Napa  Solano  Sonoma Counties
Diamond Certified Company Report
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Redwood Empire Termite and Pest Control
167 SURVEYS
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  • Rating
14 CONSECUTIVE YEARS
SINCE JULY 2011
CERT 1766

Diamond Certified Ratings Dashboard

167

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 167 SURVEY RESPONSES

Company Credentials

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  • Business Practices
  • Current Complaint File
  • License Verification

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Redwood Empire Termite and Pest Control
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Diamond Certified Researched Articles on Redwood Empire Termite and Pest Control

researched article

Redwood Empire Termite & Pest Control used the tarp fumigation method to treat this drywood termite-infested home in Santa Rosa.

Redwood Empire Termite & Pest Control provides complete termite and pest control services for residential and commercial clients in Sonoma, Marin, Napa, and Solano Counties. The family-owned and operated company uses a variety of methods to rid homes and businesses of unwanted pests, including both chemical and environmentally-friendly treatments, and it also has the capabilities to perform termite inspections and offer water correction, dry rot, and termite damage repairs.

Owner Brandy Straub is a third-generation proprietor of Redwood Empire Termite & Pest Control, and he says he approaches every job with the same business principles utilized by his grandfather, who established the company in 1946. “My grandfather believed each individual job demanded individual attention, and we continue that philosophy. We understand that we’re working in people’s homes, so we’re very conscientious of our surroundings.”

Redwood Empire Termite & Pest Control is well-known for its troubleshooting capabilities—Mr. Straub is a California-licensed pest educator and uses his vast knowledge of pest and rodent behavior to effectively solve all types of infestation problems. “Instead of just putting out baits or chemicals, I follow the pests’ habits and figure out the best way to eliminate them,” he says. “It’s a fun challenge, and it yields positive results and happy clients.”

“We go into every job with the intention of leaving the house better and safer than when we arrived. We're problem solvers–if we're on a termite job but we see another problem, we'll go out of our way to solve both. We cater to our customers' needs and strive to build long-term relationships with them. Ultimately, we want to be their pest control/termite professional for life.”

Prevention is the key to controlling termite infestations in your home.
Termite control is a two-part process: preventing the termites from accessing your home and treating known termite colonies. There are numerous methods you can use to prevent termites from damaging your home, including receiving an annual inspection by a pest control professional and addressing termite-conducive conditions on your property. Here are some tips for dealing with the two most prevalent types of termites in California:

Subterranean TermitesSubte
rranean termites cause about 95 percent of termite-related structural damage in the United States. They usually live in the soil in large colonies, but they can survive above ground if enough moisture is present. To protect your home from a future infestation, consider the following tips:

Remove access
• Eliminate entry points by sealing gaps around water and gas lines where they enter your home.
• Try to reduce any wood-to-ground contact—that’s a common access point for subterranean termites. You can also treat your wood with termiticide to make it unattractive to termites.

Reduce food sources
• Throw out extra cellulose materials around your house. Replace landscaping mulch with cellulose-free alternatives or move it back at least six inches from your foundation.
• Make sure wood siding is at least six inches above the ground.

Reduce excess moisture
• Make sure water doesn’t pool around the foundation of your home or on your roof.
• Address moisture problems in basement and crawlspace areas.
• Fix leaky plumbing, faulty gutters and air conditioner condensation lines that may be dripping.

Monitor activity and adopt prevention techniques
• Inspect lumber (especially used lumber and railroad ties) for termites before using it in home or garden projects.
• Ask a pest management professional to recommend prevention techniques around your home, which could include monitoring stations, liquid treatment or direct wood treatment. Monitoring stations are the least intrusive option—they serve as warning signs of activity, but they don’t provide any protection against infestations.

Drywood Termites
Drywood termites live within wood in small colonies. Their moisture requirements are minimal, so they don’t need soil contact in order to survive. To protect your home from drywood termite infestations, consider the following tips:

Remove access
• Drywood termites can enter your home through small cracks in exterior wood, so it’s important to seal all cracks, crevices and joints.
• Apply a fresh coat of paint to your home’s exterior—it’ll seal even the smallest crevices in the wood.
• Install bug screens over attic and foundation vents.

Reduce food sources
• Remove dead trees, firewood and any other dead wood that can house drywood termites.

Monitor activity and adopt prevention techniques
• Watch for infestation signs near areas with wood shingles—they create easy access for drywood termites.
• Ask a termite expert about proactive treatment options that can help protect your home.

Few pest control companies earn the prestigious Diamond Certified award, which means they've been independently rated Highest in Quality. Even fewer can also claim more than six decades of industry experience, but that's exactly the case for Redwood Empire Termite & Pest Control. "My grandfather started this company in 1946 with the idea that each individual pest control job should receive individual attention, and I'm proud to continue his philosophy," says owner Brandy Straub. "He was also one of the founders of the Structural Pest Control Board, and he established a lot of the rules and regulations that are still industry standards today."

Redwood Empire Termite & Pest Control provides complete termite and pest control services for residential and commercial clients in Sonoma, Marin and Napa Counties. The family-owned and operated company uses both chemical and environmentally-friendly treatment methods to rid homes and businesses of unwanted pests, including termites (all species), beetles, moths, weevils, woodlice, earwigs, ants, roaches, rats, hornets, wasps and more.

Unlike the owners of larger pest control companies who delegate onsite work to less experienced applicators, Mr. Straub personally handles each of Redwood Empire Termite & Pest Control's jobs, which allows him to consistently utilize his grandfather's groundbreaking techniques and treatment methods. "Not many pest control professionals had the kind of mentoring I received," he says. "I grew up in this business, so I'm very well-rounded and suited to handle any problems that may occur. I take great pride in my work and strive to take care of all my clients' needs."

Another distinguishing feature of Redwood Empire Termite & Pest Control is its comprehensive approach to quality control. Since Mr. Straub is onsite for every job, he's able to immediately address questions and concerns, which ultimately creates a streamlined process that alleviates stress for his clients. "I'm only as good as my last job, so I never leave unless the customer is completely satisfied," says Mr. Straub. "If I have to come back, it doesn't look good for my ability to solve problems, so I make sure to address issues upfront and provide the best pest control experience possible."

Diamond Certified Researched Capabilities on Redwood Empire Termite and Pest Control

Service Area

serving area
Sonoma County
Marin County
Napa County
Solano County
Serving Sonoma, Marin, Napa and Solano Counties

Main Services

Termite Control
  • WDO inspections
  • Drywood Termites
  • Pest Control
  • Subterranean Termites
  • Swarming Termites
  • Termite Control
  • Termite Inspection
  • Termite Prevention
  • Termite Removal
  • Termite Tenting
  • Termite Treatment

Additional Services

Termite & Pest Control
Water Correction & Dry Rot Repair
Termite Damage Repair
VA-Approved Specialist for Termite Inspections for Home Finance & Refinance
Termite Inspections

Company Info

Hours
Mon
08:30 am - 05:00 pm
Tue
08:30 am - 05:00 pm
Wed
08:30 am - 05:00 pm
Thu
08:30 am - 05:00 pm
Fri
08:30 am - 05:00 pm
Sat
Closed
Sun
Closed
Open Now
Mon – Fri: 8:30am – 5pm
Contact
Redwood Empire Termite and Pest Control

Capabilities Table

Company Name
Redwood Empire Termite and Pest Control
Phone Number
DCID Number
DCID7078370751
Managers
Brandy Straub, Owner
Years in Industry
40 (Manager)
License
2113, OPR-8291
Memberships
Larkfield Chamber of Commerce, Windsor Chamber of Commerce
Insurance
Liability Insurance
Founded
1946
Customer Type
Residential, Commercial
Warranties & Guarantees
1-Year Guarantee on Local Chemical Applications, 5-Year Guarantee on Complete Chemical Applications
Payment Accepted
american express,
discover,
mastercard,
visa

Certifications & Awards

diamond certified logo

Key Factors

Redwood Empire Termite and Pest Control Family Owned
Family Owned
Redwood Empire Termite and Pest Control Established in 1946
Established in 1946
Redwood Empire Termite and Pest Control Residential & Commercial
Residential & Commercial
Redwood Empire Termite and Pest Control Free Quotes & Consultations
Free Quotes & Consultations
Redwood Empire Termite and Pest Control Diamond Certified Expert Contributor
Diamond Certified Expert Contributor

Select Photos From Redwood Empire Termite and Pest Control

1 of 20Picture of Redwood Empire Termite & Pest Control - Redwood Empire Termite and Pest Control
Redwood Empire Termite & Pest Control
Picture of Redwood Empire Termite & Pest Control - Redwood Empire Termite and Pest Control
Picture of Redwood Empire Termite & Pest Control - Redwood Empire Termite and Pest Control
Picture of Redwood Empire Termite & Pest Control - Redwood Empire Termite and Pest Control
Picture of Redwood Empire Termite & Pest Control used the tarp fumigation method to treat this drywood termite-infested home in Santa Rosa. - Redwood Empire Termite and Pest Control
Picture of Redwood Empire Termite & Pest Control - Redwood Empire Termite and Pest Control
Picture of Redwood Empire Termite & Pest Control - Redwood Empire Termite and Pest Control

Diamond Certified Expert Contributor Advice & Tips

Brandy Straub is owner of Redwood Empire Termite & Pest Control, a Diamond Certified company since 2011. He can be reached at (707) 654-4593 or by email.

Brandy Straub is owner of Redwood Empire Termite & Pest Control, a Diamond Certified company since 2011. He can be reached at (707) 654-4593 or by email.

Brandy Straub: Dirty Work

By James Florence, Diamond Certified Resource Reporter

WINDSOR — Born into a family of pest control professionals, Brandy Straub cut his teeth doing the dirty jobs no one else wanted to do before expanding his career horizons. “My grandfather started Redwood Empire Termite & Pest Control in 1946,” he recounts. “My father got involved in the business when he was 15 years old, and I started even younger, working after school, on weekends and during summer vacations. Of course, t...

Read Full Article - Brandy Straub: Dirty Work

FAQs

By Redwood Empire Termite and Pest Control

What type of pests do you treat?

How long do I need to stay away from my property when it’s being treated with chemicals?

Are your pest control treatments safe for children and pets?

How often do you need to come back after the initial treatment?

Do I have to sign a long-term contract to receive pest control service?

If I don’t get termite treatment, will the termites eventually eat my house down?

Redwood Empire Termite and Pest Control Ratings and Survey Responses

diamondcertified logo
Redwood Empire Termite and Pest Control
167 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
14 CONSECUTIVE YEARS
SINCE JULY 2011
CERT 1766

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • License Verification

Phone Survey Responsesfrom 167 Verified Customers

Mary R.

I would recommend them to anyone who is buying a home. They were prompt, efficient, informative, polite, and they spent extra time talking about the condition of the house. They educated me along the way, and they had my report to me within a day or two.

I was confident in the inspector and his work. Brandy, the owner, is articulate and conveyed everything in a language that I could understand.

Verified Customer of Redwood Empire Termite and Pest Control, 1 of 167

10 Quality
Yes Loyalty
Mikey B.

Very dependable, and they know how to get in my backyard. I am very comfortable with them being there when I am not home. I don't have to worry. They leave the slip on the door, and you can pay your bill online. It is very easy.

They are not expensive. We were with another company that Redwood took over or bought, I'm not sure which one, but the prior company had an employee that we didn't really care for and was uncomfortable with. I told the new owner that I was not comfortable with him and why, and he assured me that he did not employee him.

Verified Customer of Redwood Empire Termite and Pest Control, 2 of 167

10 Quality
Yes Loyalty
Linda H.

They do a thorough job, and they are quick. Brandy, the owner, is awesome. He answered all of my questions. He is very responsive, and he is on top of his business.

I love them. Brandy, the owner, has an awesome personality.

Verified Customer of Redwood Empire Termite and Pest Control, 3 of 167

10 Quality
Yes Loyalty
Betty B.

I was very satisfied. They came when I needed them, and they seemed to do a very good job. They had the right answers to all of my questions. They were courteous.

They were local and on time.

Verified Customer of Redwood Empire Termite and Pest Control, 4 of 167

10 Quality
Yes Loyalty
Barbara P.

I like the way their contracts are pretty loose. They are different than other companies. I used to have dogs, and when they would show up, it wasn't a problem.

They do a good job, and they are easy to work with.

Verified Customer of Redwood Empire Termite and Pest Control, 5 of 167

10 Quality
Yes Loyalty
Kathy S.

I had them come out for wasps, and they were good about explaining the price. They also gave a good explanation as to what it was we were dealing with.

Their explanation and follow-through

Verified Customer of Redwood Empire Termite and Pest Control, 6 of 167

10 Quality
Yes Loyalty
Mel B.

I recommend them to everybody. I think the owner is a very fair person, and he cares about people. He is very diligent about taking care of people.

I would say their promptness and fairness in price for the quality of their work

Verified Customer of Redwood Empire Termite and Pest Control, 7 of 167

10 Quality
Yes Loyalty
Bill G.

They're very courteous, very professional, and they did what they said they were going to do on time and for the price that they told us.

I thought they were very efficient and knowledgeable.

Verified Customer of Redwood Empire Termite and Pest Control, 8 of 167

10 Quality
Yes Loyalty
George W.

They provided excellent service. They were reliable, and they found problems we didn't even know were there. It really saved our house.

Brandy is very competent.

Verified Customer of Redwood Empire Termite and Pest Control, 9 of 167

10 Quality
Yes Loyalty
Carol S.

They are honest, concerned with ecology, and always on time. They call back immediately, and they are sensitive to pets and children.

Sensitivity to children and pets

Verified Customer of Redwood Empire Termite and Pest Control, 10 of 167

10 Quality
Yes Loyalty
Dean E.

Fair, honest and straightforward, he didn't try to oversell. He fixed my problem at a reasonable price and I would recommend him.

Straightforwardness and honesty, it's really hard to find that.

Verified Customer of Redwood Empire Termite and Pest Control, 11 of 167

10 Quality
Yes Loyalty
Valerie M.

They service us quarterly, and we are very happy with them. We used another company previously who raised their rates so much.

Their rates are fair, and Brandy is very friendly.

Verified Customer of Redwood Empire Termite and Pest Control, 12 of 167

10 Quality
Yes Loyalty
Chuck E.

I would suggest using them. They are very reputable and have good communications skills. Their estimates are always right-on.

The total package was great. They were very professional, and they provided great service.

Verified Customer of Redwood Empire Termite and Pest Control, 13 of 167

10 Quality
Yes Loyalty
Gail M.

Brandy, the owner, is very knowledgeable. He educated me during the process and answered any questions that I had.

I like that I knew the job was going to be done right the first time and how quickly my report was in my hands after.

Verified Customer of Redwood Empire Termite and Pest Control, 14 of 167

10 Quality
Yes Loyalty
Karen O.

I try to use them unless they are booked. They have an excellent reputation and are knowledgeable and reliable.

They are extremely efficient.

Verified Customer of Redwood Empire Termite and Pest Control, 15 of 167

10 Quality
Yes Loyalty
Allison M.

They were very friendly and knowledgeable. They were also prompt and explained everything ahead of time.

They were so friendly and accommodating.

Verified Customer of Redwood Empire Termite and Pest Control, 16 of 167

10 Quality
Yes Loyalty
Dorothy B.

Punctual and professional, I am a real estate agent, so I use them for pest reports. They are great.

Personable technicians and quick reports

Verified Customer of Redwood Empire Termite and Pest Control, 17 of 167

10 Quality
Yes Loyalty
Patti M.

They are very friendly, very reliable, family owned and have been in operation for 40 plus years.

Very personable and timely with the estimate and work

Verified Customer of Redwood Empire Termite and Pest Control, 18 of 167

10 Quality
Yes Loyalty
Penny N.

I would say that they came at the time they said they were supposed to do. Everything went well.

They were courteous, polite, and I trusted them.

Verified Customer of Redwood Empire Termite and Pest Control, 19 of 167

10 Quality
Yes Loyalty
Mary J.

They have always done everything that we needed done, and we have had some pretty bad problems.

They do what they say they are going to do.

Verified Customer of Redwood Empire Termite and Pest Control, 20 of 167

10 Quality
Yes Loyalty
Gene S.

I have used them for 35 years and wouldn't use anyone else. They are a great resource.

I can't say enough good things about them. They are prompt and communicative. They have good solutions to complex problems.

Verified Customer of Redwood Empire Termite and Pest Control, 21 of 167

10 Quality
Yes Loyalty
Bill W.

They are very dependable. When we call at the last minute, they always accommodate us.

The staff was very courteous and friendly.

Verified Customer of Redwood Empire Termite and Pest Control, 22 of 167

10 Quality
Yes Loyalty
Lisa P.

He took care of the bugs, and he showed up on time. I didn't have any repeat problems.

The timeliness of everything

Verified Customer of Redwood Empire Termite and Pest Control, 23 of 167

10 Quality
Yes Loyalty
Rob H.

We had a major incident. They responded very quickly and helped control the situation.

Fast, friendly, committed service

Verified Customer of Redwood Empire Termite and Pest Control, 24 of 167

10 Quality
Yes Loyalty
Earl D.

I have used him several times over the years. He is very conscientious and thorough.

Conscientious and thorough

Verified Customer of Redwood Empire Termite and Pest Control, 25 of 167

10 Quality
Yes Loyalty
Tom S.

They have been a family business for many years, and they have a lot of experience.

They are very thorough and reliable.

Verified Customer of Redwood Empire Termite and Pest Control, 26 of 167

10 Quality
Yes Loyalty
Susan F.

I like them. They are a family business, and I only use them. I'm very satisfied.

When you contact them, they come right out.

Verified Customer of Redwood Empire Termite and Pest Control, 27 of 167

10 Quality
Yes Loyalty
Michael M.

I am always satisfied with all of their inspections they have ever done for me.

They are timely, efficient, and relatively inexpensive.

Verified Customer of Redwood Empire Termite and Pest Control, 28 of 167

10 Quality
Yes Loyalty
Jennifer S.

Their response time is fast, their pricing is good, and they are very friendly.

They get the job done.

Verified Customer of Redwood Empire Termite and Pest Control, 29 of 167

10 Quality
Yes Loyalty
Mike S.

Great customer service, they're always on time and explain things thoroughly.

How he communicated the information to me

Verified Customer of Redwood Empire Termite and Pest Control, 30 of 167

10 Quality
Yes Loyalty
Julie H.

They always checked my schedule first and did it when it was best for me.

The price

Verified Customer of Redwood Empire Termite and Pest Control, 31 of 167

10 Quality
Yes Loyalty
Terry L.

I hope they get more business because I refer a lot of people to them.

They are very straightforward and professional.

Verified Customer of Redwood Empire Termite and Pest Control, 32 of 167

10 Quality
Yes Loyalty
Lloyd J.

They're friendly, they have good quality, and they strive on service.

The service they provided and being very honest, I was so satisfied with them.

Verified Customer of Redwood Empire Termite and Pest Control, 33 of 167

10 Quality
Yes Loyalty
Carol L.

They are good, and they get the job done. They are reasonably priced.

They came right away. They were also nice and clean.

Verified Customer of Redwood Empire Termite and Pest Control, 34 of 167

10 Quality
Yes Loyalty
Elissa M.

They are very knowledgeable. They give a lot of useful information.

They did what they said they would do.

Verified Customer of Redwood Empire Termite and Pest Control, 35 of 167

10 Quality
Yes Loyalty
Tim C.

They are high quality, high integrity, and they do excellent work.

I like the personnel the best.

Verified Customer of Redwood Empire Termite and Pest Control, 36 of 167

10 Quality
Yes Loyalty
Aldena G.

He was really professional, and he showed up when said he would.

He killed my ants, and they didn't come back.

Verified Customer of Redwood Empire Termite and Pest Control, 37 of 167

10 Quality
Yes Loyalty
Donna H.

Brandy is great. I trust him and recommend that you use him.

Very trustworthy, and I consider him a friend.

Verified Customer of Redwood Empire Termite and Pest Control, 38 of 167

10 Quality
Yes Loyalty
Pat L.

He does a very thorough job, and the work lasts a long time.

The service is prompt and courteous.

Verified Customer of Redwood Empire Termite and Pest Control, 39 of 167

10 Quality
Yes Loyalty
Sandy P.

It's great to use a local business, and they do a good job.

I have only been using them for a short time, but so far so good.

Verified Customer of Redwood Empire Termite and Pest Control, 40 of 167

10 Quality
Yes Loyalty
Brian P.

Great service, I like that I don't have to think about it.

Reliability

Verified Customer of Redwood Empire Termite and Pest Control, 41 of 167

10 Quality
Yes Loyalty
Bob K.

They are professional, thorough, and explain things well.

The quality of their work

Verified Customer of Redwood Empire Termite and Pest Control, 42 of 167

10 Quality
Yes Loyalty
Angela S.

They were kind and considerate. I would recommend them.

They dealt with a renter and she was extremely, overwhelmingly happy with their service. They explained everything, the whole process and even texted me pictures of the damage, because I am in Arizona, so I was beyond thrilled with that as well.

Verified Customer of Redwood Empire Termite and Pest Control, 43 of 167

10 Quality
Yes Loyalty
Theresa C.

I've been using them for over 20 years. They are great.

They get personally involved and care about your situation.

Verified Customer of Redwood Empire Termite and Pest Control, 44 of 167

10 Quality
Yes Loyalty
Dan L.

They were very knowledgeable, courteous, and efficient.

They were very professional.

Verified Customer of Redwood Empire Termite and Pest Control, 45 of 167

10 Quality
Yes Loyalty
Paul K.

They are the very best. I would highly recommend them.

Responsiveness and the quality of the service

Verified Customer of Redwood Empire Termite and Pest Control, 46 of 167

10 Quality
Yes Loyalty
Paul F.

They are just very prompt. I have used them for years.

They call before they come.

Verified Customer of Redwood Empire Termite and Pest Control, 47 of 167

10 Quality
Yes Loyalty
Catherine G.

He is great. He really knows what he is talking about.

I liked his knowledge and his willingness to share it.

Verified Customer of Redwood Empire Termite and Pest Control, 48 of 167

10 Quality
Yes Loyalty
Vaughn P.

They are honest, and they give you the best options.

They gave us all the options ahead of time.

Verified Customer of Redwood Empire Termite and Pest Control, 49 of 167

10 Quality
Yes Loyalty
Robyn A.

They are efficient, timely, and they follow through.

They are efficient, timely, and they have good follow-through.

Verified Customer of Redwood Empire Termite and Pest Control, 50 of 167

10 Quality
Yes Loyalty