Reactic Restoration provides a complete range of water and fire damage remediation services for residential and commercial clients throughout the Greater Bay Area and Sacramento. The company has local offices in Richmond, Oakland and San Jose, and its technicians have the training and equipment to clean air ducts, perform mold inspection and removal, inspect crawl spaces, and more.
Business Operations Manager Atar Barkai says Reactic Restoration’s customer-oriented business practices have been important aspects of its success. “We understand that experiencing fire or water damage in a home or office can be frustrating, so we are always sympathetic about our clients’ situations and reassure them that we’ll take care of everything. Our professionalism and friendly demeanor help relieve a lot of stress for our customers, which they really appreciate.”
Reactic Restoration takes a full-service approach to remediation, from providing in-depth information before work begins to following up with clients after their projects are completed to make sure they’re satisfied. “By controlling every phase of remediation, we’re able to streamline the process and keep our customers well-informed,” says Mr. Barkai. “We combine high levels of professionalism and customer service to determine the best course of action for each job.”
“We’re a family-oriented company, and we treat each customer like they’re part of that family. Our clients’ health is our business, so we always make sure we’re there when they need us and do everything in our power to make their indoor environments safer and healthier.”
Take simple steps to protect and preserve your belongings after a fire.
A good damage restoration contractor can save you a lot of time, money and hassle by salvaging, cleaning, and restoring items that other contractors may not know how to save, but even the best companies will leave some steps of the cleanup process to you. To ensure a quick return to your normal living situation, consider the following tips:
Leave the big cleanup to the professionals.
Don’t attempt to wash walls, shampoo carpet or clean upholstery without approval from your restoration contractor—using improper methods can exacerbate the damage and permanently set stains. You should also get permission to clean heavy items and potentially hazardous areas.
Have electrical appliances and lights professionally inspected.
Appliances that have been exposed to fire and water can be electrical hazards. Ceiling fans and lights should be inspected by an electrician to rule out wiring damage or electrical problems that could potentially reignite and cause another disaster.
Don’t track dirt and soot around your home.
Limit moving around in fire-damaged areas of your home until they’re cleaned by a professional. If you must enter rooms that have been damaged by fire and smoke, put down towels, rugs or protective coverings before walking on the floor to avoid tracking dirt into other areas of your home.
Cover heating and air conditioning registers.
Air movement can stir soot and ash within your home, so shut air vents and mask them with plastic in areas where you don’t need air circulation. In rooms that require heating or cooling, secure layered sections of cheesecloth over the air ducts to allow air flow.
Protect chrome surfaces.
Chrome and stainless steel surfaces such as appliances, kitchen and bathroom fixtures, and sinks can become stained or damaged by soot. To prevent this, clean and protect them by lightly coating them with baby oil or petroleum jelly.
Care for your clothing.
Regular dry cleaners can actually set in smoke odors, so talk to a cleaning professional about the best ways to clean your clothing.
Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for water and fire damage restoration contractors that have earned the prestigious Diamond Certified award. For Reactic Restoration, the keys to achieving and maintaining high levels of customer satisfaction are simple: always put the needs of its clients first and work with their best interests in mind. "We understand that experiencing fire and water damage can be very stressful, so we put ourselves in our customers' shoes and fight for what's right for them," says Business Operations Manager Atar Barkai . "Our goal is to make sure each client's insurance company does what's best for the situation, not just what's cheapest and easiest for them."
Reactic Restoration has been providing water and fire damage restoration services for residential and commercial clients throughout the Greater Bay Area since 2007. The company is available 24/7 to handle emergencies, and it also has the training and equipment to clean air ducts, inspect crawl spaces, and perform mold testing and removal.
Unlike restoration contractors that hire inexperienced technicians in an effort to reduce their operating costs, Reactic Restoration maintains a staff of industry professionals who are trained to help clients through every step of the remediation process. "From our managers to our technicians to our customer service staff, everyone who works here is passionate about providing clients with courteous, thorough services," says Mr. Barkai. "Remediation work can be confusing if you've never dealt with it before, so we make sure to address each client's concerns and keep them informed every step of the way."
Another distinguishing attribute of Reactic Restoration is its dedication to quality control in every aspect of its work. "Whenever we start a project, the person who performs the initial inspection is the same person who handles the entire remediation process," explains Mr. Barkai. "That way, the client always knows who to talk to and we can make sure everything is completed to their exact specifications and adheres to the highest standards of quality."
