Question 1

After I select a floor, how soon will the installation be complete?

Accepted Answer

It usually takes seven to 10 days from when we receive the product to when it’s installed in your home.<BR>

Question 2

Can I stay in my house during the flooring installation?

Accepted Answer

The only time there’s a problem with living in the house is when we’re applying finish to a hardwood floor. You can’t walk across the floor while the finish is wet, so depending on what areas of the house are being worked on, it may or may not be practical for you to stay.<BR>

Question 3

Are the chemicals and finishes you use safe for people and pets?

Accepted Answer

Absolutely. The only chemicals and finishes we use are for hardwood floors. All our materials are EPA-certified and have to pass additional Bay Area standards for volatile organic compounds.<BR>

Question 4

I’m sensitive to new carpet smells. Is there anything that can be done about it?

Accepted Answer

Yes. Some carpets give off synthetic oil by-products. They’re nontoxic, but some people are sensitive to them. If that’s the case, we can unroll the carpet in our warehouse and let it air out for 24 hours.

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