Rafael Floors, Abbey Carpet Center

They pleased us very much, and they worked with us. They were very patient while we made up our mind.

Their service, they have been around for a long time, and they know what they are doing.

They are the best.

They got the job done, and they did what they said they were going to do.

To use them

They were very good workers and easy to work with.

Good quality stuff, from our experience, they did a good job with the installation. They take into account ascetics and don't put seams in stupid places. One time, I had floors put in by Home Depot and they put the seam right down the middle of the floor.Rafael Floors would never do that.

Because we have been there several times, we had water damage and he went out of his way to help me to get the inventory in quickly and sent the guy right out to do the floors. I was pleased and it was very,very nice. He was cognizant of what was going on and got it done.

They did a great job all the way through. They helped me pick out the floor that worked well for me. The guy who installed it was wonderful. The guy who came out and did the bid was wonderful as well. I can't speak highly enough of them.

That they do really high quality work, that they are close by, and that they sell a really wonderful product, they were also very helpful in helping me with a big decision. They are really nice. My previous floor was not installed properly. The difference is amazing.

They did the job and they were very professional. One fellow was very experienced and he worked great with the other guy as a team. They got the installation done in one day just as they said they would and did a great job.

That it was complete in one day

Not only were they very helpful in making selections, they took a lot of time with me. They went over how the floor would look in certain lighting. They listened to what I liked, my ideas and the whole environment.

The whole experience, contractors and installers, it was all very positive overall.

It's one of several carpeting stores and we don't have any loyalties for any particular carpeting company. We get bids for the work that we want done and we choose to go with the best value for quality and price.

Jeff, the salesperson, was efficient and friendly. He came out to the house and showed up on time. He met our needs for that particular job. The quality of the installer's work was good.

I'd tell them that I have been very satisfied with them for years. They have done a lot of work in my house and they have been very pleasant. If something isn't right, they change it and they have no problem.

I'd tell them that I have been very satisfied with them for years. They have done a lot of work in my house and they have been very pleasant. If something isn't right, they change it and they have no problem. They do a good job and they satisfy me. I've been using them for years. I've been very happy.

I thought their work was excellent. I appreciated how attentive they were to my own individual needs. They worked around my cats. They were courteous and very attentive to detail. I had my whole house redone.

They were just easy to work with from the beginning in selecting the product to the installation. Everything was just perfect. They just did a great job. They were excellent and this was a big project. There was not one thing that was negative about my experience with them.

The quality is excellent. Excellent store, the installers, Steve, Jack, Janet and Kim, are all wonderful with product information. Wonderful selection and he can get material when we needed it.

The quality of the product, the quality of the installation and the quality of the people

I just like the way the staff handles a person. Certainly their service is a '10'. The carpet that I got wasn't that great. I was trying to go for a bargain carpet.

I liked Maggie who came out to the house. She picked something that matched my taste and my home. She was really doing a good job of analyzing my needs, my price range, and the look of my house. She was trying to find out what really fit for me. It was a good effort on Maggie's part, and it engendered some trust. She was really good and she has been there a long time. The next time I want a carpet they are definitely where I am going to go. I have used them for several years for my home and for my rental units. They should definitely be Diamond Certified.

They were professional, they did exactly what they said they would, and the quality was outstanding. They know their stuff, and the customer service is excellent.

They were responsive, they answered all of my questions, and they didn't seem inpatient when I had questions. They were competitively priced, and they were professional from start to finish. I hate surveys and wouldn't have done it if they weren't as good.

They are absolutely customer focused. When they are presented with challenges, they meet them big time and they become your advocate. Steve is great and terrific.

They are very customer focused to get you a quality product. They helped us meet our needs.

That the man who laid the floor was very skilled, he was a little bit of an older guy. He was very experienced and I felt that the charges for the work were good.

They came when they said they were going to come and we proceeded to take care of the flooring. They were very sensitive to my needs. I was very satisfied with the service.

The people who work there are very competent, friendly, and honest. The quality of material is good. They do what they say and the end result looks beautiful.

They are local.

We were very happy with the service. It couldn't have been nicer. We were very happy with quality. The subcontractor who did the installation was marvelous.

The service, they were helpful and not pushy. I was completely satisfied.

I would tell them that their work was very neat, clean, and efficient. It was finished within the time they said it would be, and it was excellent work.

I would say they do quality work.

I think that their customer service is outstanding. They are very efficient, very friendly, and conscientious when they are in your home doing the work.

Their level of customer service overall

I would highly recommend them. They were professional, provided good expertise, and they were really focused on giving us the job that we wanted.

Their excellent service, I liked everything. The job, the scheduling, and the people arriving on time to clean up, everything was terrific.

I thought that they were very fair in their dealings. They came promptly and everything was fine. The man who installed the floors was terrific.

It was just a pleasant experience.

They have a really big selection, and they give a nice discount to designers. They help you with anything that you need help with.

Just that they are very professional

From the moment we walked in all the way through to the installers, the experience was awesome. I would recommend them to anyone.

The salesman didn't try to oversell us and he listened to what we wanted. The two guys who did the installation were thorough and patient and did a really good job.

I think their sales manager, Maggie, is very good. The installation was high quality and the quality of the carpets was great.

The overall service was very good.

The installers were responsive, careful, exhibited good craftsmanship, and went out of their way to make sure I was satisfied.

The installers were great.

I love my carpet. I know that's a weird thing to say, but it was seamless and easy. I thought it was going to be complicated.

They were super friendly, showed me all of the options, explained the pros and cons, and walked me through it. They worked with me on my timing. I needed it done super fast and they got it done. I appreciated that.

I would recommend them. I have been very satisfied with their services with installing and refinishing floors for me.

Professional, they follow through, they return calls, and they are very personable. He works with you.

They are experienced. They will warn you in advance what will work, what won't and can match the color of the floor.

Professional and clean

They made it easy, had a good selection, and we got the samples to see what we wanted. It was a smooth installation.

I really liked the salesman. He was lovely.

That they are experts in what they do, they are a good local business, and I have used them several times before.

I got help right away and I had several projects that I had to split up and Steve remembered me and I got personal service and any of my concerns or special requests that I had, he accommodated and I trust him.

Excellent value, good quality work, polite workmen, and they were on time. They went out of their way to help me.

They seemed like an honest and good company.

I was very happy with the service that I received. Everyone was friendly. They did a top-notch job on the floors.

I liked the selection that they had. They came out right away to measure the floor. I got to take my samples home.

I would tell them with no hesitation to go there for a consultation, choose your flooring, and you'll be happy.

Arturo, the installer, I worked with him everyday and we even had lunch together.

That they have a lot of variety, and they were very helpful. Everything was done exactly how we had discussed.

Variety, I thought it was great.

I think I received very good customer service. They seemed to listen to what I wanted and come up with ideas.

I like that they are local.

Really great on the customer service, they were all really helpful and the installer was a really nice guy.

The selection they had was very good.

I highly recommend them and they came highly recommended to me by a friend who has used them many times.

They have a great selection of products and everyone there is charming.

They are honest and excellent. Their craftsmen are good. They are punctual. The quality is excellent.

Mainly that they have been in the area a long time and that the gentleman who owns it and his partner are reputable people

They had a good selection. Their salesman had a good product and was very prompt and knowledgeable.

They had a good selection and were very prompt and knowledgeable.

They're really flexible and can accommodate your needs as far as what you're trying to get done.

The quality of the product and the installation

I find them to be very professional and very responsive to customer's requests and requirements.

I find that dealing with Ron has always been a very pleasant experience.

I wouldn't go anywhere else. They have the experience, integrity, and you can trust their word.

The people

They were fairly priced and able to match existing flooring that I had. They did a great job.

They were able to get my project fast-tracked once they had a cancellation.

They can rely on them and they will give them prices on the things they need to have done.

They are someone you can really trust.

That they do a good job, that they stand behind what they say, and we were very satisfied.

I like the owner Ron very well. He was so very helpful and he just couldn't have been nicer.

They were helpful, friendly and dependable. They were also on time and did a quality job.

All of the above

I have no complaints. You go in there and there is always someone available to help you.

They are knowledgeable. You can go in with a picture on your phone and they can tell you what you need.

They have high quality products and professional installation and good customer service.

They got the job done right and they were pleasant to work with.

Knowledgeable about the product and they made good recommendations, no problems at all.

The salesman I worked with was very helpful and knowledgeable.

Super helpful and knew the product and were great in the customer service department.

I like their location and the people, everything was great.