Question 1

Will you always be here on the scheduled days of my maintenance program?

Accepted Answer

Absolutely. If you sign up for a regular maintenance program, we’ll be onsite on the same day every week. The only thing that affects our scheduling is rain or other inclement weather that prevents us from working outside.

Question 2

How do you bill for regular maintenance work?

Accepted Answer

We bill monthly, which translates to four weekly visits. If your scheduled maintenance day occurs five times in a month, you get that extra day for free.

Question 3

Do you prune and trim trees?

Accepted Answer

We prune and trim small trees, but we don’t have the required insurance to climb large trees. If you want a large tree pruned and trimmed, you’ll need to call an arborist.

Question 4

Do you use chemicals?

Accepted Answer

Most of our work is completely chemical-free, but some instances require the use of chemical products. We don’t use chemicals unless it’s absolutely necessary, and we’ll always tell you beforehand.

Question 5

Do you provide warranties for the plants you install?

Accepted Answer

Yes. We guarantee that everything we plant will be rooted and thriving for at least six months.

Question 6

Do your crews speak English?

Accepted Answer

At least one person on every crew will speak English, so you shouldn’t have a problem communicating with the crew and letting them know about your needs and concerns.

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