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Prime Time Athletic Club

Health Club
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San Mateo County
Diamond Certified Company Report
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Prime Time Athletic Club
450 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
18 CONSECUTIVE YEARS
SINCE OCTOBER 2007
CERT 1156

Diamond Certified Ratings Dashboard

450

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 450 SURVEY RESPONSES

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation

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  • Researched Articles & Profile
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Prime Time Athletic Club
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Diamond Certified Video Reports on Prime Time Athletic Club

Prime Time Athletic Club - Diamond Certified Video Profile

Diamond Certified Researched Articles on Prime Time Athletic Club

researched article

One of Prime Time Athletic Club’s heated swimming pools

Prime Time Athletic Club is a privately owned, family-operated fitness club that has been operating in Burlingame since 1979. Its six-acre facility offers more than 100,000 square feet of amenities, including two heated swimming pools; complete fitness and cardiovascular training centers; and multiple courts for tennis, squash, racquetball, pickleball, and basketball. More than 100 group exercise classes are offered each month, and members can follow their workouts with a visit to the club's steam rooms, saunas and Jacuzzis.

Prime Time Athletic Club has garnered significant media attention over its 40-plus years in business. It has been voted "Best Overall Club" by City Sports magazine, "Best Health Club" by San Francisco Focus magazine, "Best of San Mateo County" by the San Mateo Times, and was ranked as one of the "Top 100 Clubs and Chains in North America" in Club Industry magazine.

For clients with specific fitness goals in mind, Prime Time Athletic Club's Fitness Team is on hand to help. The family-oriented facility offers an expanded child care center, with free kids' tennis lessons. Children between the ages of 10 and 14 can enroll in supervised fitness programs specifically designed for kids.

“Member service is paramount to our club, and we achieve excellent results through unyielding enthusiasm and teamwork. We care about our members and are proud to always make them feel welcome and important. We're a family business, and we treat our members as an extension of that family.”

Setting realistic goals is a crucial part of any successful exercise program.
Whether you’re new to regular exercise or returning after an extended absence, one of the most important things you can do before you even step foot in a gym or health club is set realistic goals for yourself. “Often, people who are just starting out will set unrealistically high expectations, like planning to exercise six days a week,” says Ray Jungwirth, general manager of Prime Time Athletic Club in Burlingame. “If they’re only able to make it to the gym four or five of those days, they feel like they haven’t achieved their goal and they get discouraged. Your expectations should be based on your lifestyle and level of physical fitness.”

When it comes to getting into an exercise routine, start small. Plan on working out two or three days a week, and give yourself a day in between each session to allow your body to recuperate. Likewise, set modest initial goals for what you want to achieve, whether it’s losing weight or building muscle. Rather than focusing on the long-term, set short-term goals that are attainable. Once you’ve achieved one short-term goal, set a new one.

The benefits of working with a personal trainer
Many people who want to maintain consistency or accomplish specific goals find it beneficial to invite a personal trainer into their workout routine. Whether you want to work with a trainer during every gym visit, once a week or even just a couple times a month, you can definitely benefit from the encouragement and guidance he or she offers.

One of the principal benefits of a personal trainer is his or her ability to guide you in setting and achieving realistic exercise goals. “A good personal trainer will be able to offer you a wide variety of options that will ultimately help you accomplish your goals through physical activity,” says Mr. Jungwirth. “Not only that, they’ll be able to help you clear the mental hurdles often involved with exercise and provide the motivation and encouragement you need to keep going.”

Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for health clubs that have earned the prestigious Diamond Certified award. For Prime Time Athletic Club, the key to achieving and maintaining high levels of customer satisfaction is simple: provide every member with a superior fitness environment and excellent customer service. "What sets us apart is our level of service and the way we express how important our members are to us," says General Manager Ray Jungwirth. "When people choose to come here, they're choosing a facility that's intent on meeting their individual needs and expectations."

Prime Time Athletic Club has been providing a wide variety of fitness amenities at its 10,000-square-foot Burlingame facility since 1979, including complete fitness and cardiovascular training centers; two heated swimming pools; and multiple courts for basketball, tennis, racquetball and squash. The family-oriented club also offers an expanded child care center, free kids' karate classes, and supervised fitness programs specifically designed for children.

Unlike smaller health clubs that are in obscure locations or have limited hours of operation, Prime Time Athletic Club focuses on maximizing convenience for customers in both those areas. "For people to attend an athletic club on a regular basis, it has to be as convenient as possible, so that's very important to us," says Mr. Jungwirth. "First, our location isn't just convenient for Burlingame residents–due to the number of businesses in our area and our close proximity to Highway 101 and the Millbrae BART station, we're convenient for commuters as well. Also, we're open seven days a week, from early in the morning to late at night, so we can accommodate almost anyone's schedule."

Ray Jungwirth, General Manager-Prime Time Athletic ClubRay Jungwirth, General Manager

Diamond Certified Researched Capabilities on Prime Time Athletic Club

Service Area

serving area
San Mateo County
Serving San Mateo County, Including Redwood City, South SF, Daly City, San Bruno, Pacifica, San Carlos, Millbrae, Half Moon Bay and Burlingame

Main Services

Health Club
  • Fitness Coaching
  • Fitness Testing
  • Health Club
  • Personal Training
  • Pilates
  • Powerlifting Programs
  • Strength Training
  • Workout Classes
  • Yoga
  • Zumba

Additional Services

5 Group Exercise Studios: Yoga and Pilates, Bosu, Spinning, Aqua and ZumbaPersonal TrainingFitness TestingSenior Programs Child Care Center

Company Info

Hours
Mon
05:30 am - 09:00 pm
Tue
05:30 am - 09:00 pm
Wed
05:30 am - 09:00 pm
Thu
05:30 am - 09:00 pm
Fri
05:30 am - 09:00 pm
Sat
08:00 am - 08:00 pm
Sun
08:00 am - 08:00 pm
Open Now
Mon – Fri: 5:30am – 9pm
Sat – Sun: 8am – 8pm
Closed Easter, Thanksgiving, Christmas
Website
Contact
Prime Time Athletic Club
1730 Rollins Road, Burlingame, CA 94010

Capabilities Table

Company Name
Prime Time Athletic Club
Phone Number
DCID Number
DCID6506977311
Managers
Ray Jungwirth, General Manager
Years in Industry
38
# of Employees
60
Insurance
Liability Insurance,
Workers' Compensation
Founded
1979
Customer Type
Individuals
Payment Accepted
mastercard,
visa

Certifications & Awards

diamond certified logo

Key Factors

Prime Time Athletic Club Walk-Ins Welcome
Walk-Ins Welcome
Prime Time Athletic Club Established in 1979
Established in 1979
Prime Time Athletic Club Live Phone Call Answers
Live Phone Call Answers
Prime Time Athletic Club Fixed Pricing
Fixed Pricing
Prime Time Athletic Club Parking On site
Parking On site
Prime Time Athletic Club Free Parking
Free Parking

Select Photos From Prime Time Athletic Club

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Prime Time Athletic Club
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Picture of Prime Time Athletic Club - Prime Time Athletic Club
Picture of Prime Time Athletic Club - Prime Time Athletic Club
Picture of Prime Time Athletic Club - Prime Time Athletic Club
Picture of One of Prime Time Athletic Club's heated swimming pools - Prime Time Athletic Club
Picture of Prime Time Athletic Club - Prime Time Athletic Club

Prime Time Athletic Club Website and External Feeds

Social Media Links

FAQs

By Prime Time Athletic Club

How much does membership cost?

If I have a basic membership but want to try squash or racquetball, do you offer a pay-per-use system?

Do I have to sign a long-term contract or can I go month-to-month?

Do you offer any child care services?

Do your own employees provide child care services or do you have a contract with an outside company?

Prime Time Athletic Club Ratings and Survey Responses

diamondcertified logo
Prime Time Athletic Club
450 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
18 CONSECUTIVE YEARS
SINCE OCTOBER 2007
CERT 1156

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation

Phone Survey Responsesfrom 450 Verified Customers

Greg H.

They are very available and helpful. I've brought a couple friends and they liked it. It's nice to have the childcare option. It's nice how many things you have to do there. The pool is very nice and the upkeep is good.

I don't have to wait for any machines. There are plenty of things for everybody to use, free weights, and machines. Everything is clean. We're very happy with the gym.

Verified Customer of Prime Time Athletic Club, 1 of 450

10 Quality
Yes Loyalty
Francisco L.

It's a nice gym to join because it's family oriented. The only thing is, it's a little more expensive than other gyms. I highly recommend it.

When my kids were still young, I liked the free lessons like swimming and karate. You have a lot of free lessons. You also have the daycare. The gym is pretty big. I like the place.

Verified Customer of Prime Time Athletic Club, 2 of 450

10 Quality
Yes Loyalty
Ryan H.

It is the best gym in the Bay Area.

I like the cleanliness and the size of the place. I'm very happy with it.

Verified Customer of Prime Time Athletic Club, 3 of 450

10 Quality
Yes Loyalty
Nell B.

They have great kids' programs and camps for kids in the summer too. I joined as a way to do physical activities with my son, like racquet ball and for their great kids programs which are offered. My son liked going there.

I like that there are so many different activities and programs and it is well maintained and a safe place to go.

Verified Customer of Prime Time Athletic Club, 4 of 450

10 Quality
Yes Loyalty
Edna S.

The receptionist is really nice and helpful. They have cardio rooms, lots of courts, classes and weight rooms. The people are very nice, but the machines aren't as modern as they used to be. They're still good.

The people that work there are very friendly, nice, polite and they work really hard. I also like the equipment.

Verified Customer of Prime Time Athletic Club, 5 of 450

10 Quality
Yes Loyalty
Freddy P.

I have been a member for over 30 years. There are a lot of positive things about them, but they should stay open later. A lot of people get off of work late. Everything else about them is great.

Racquetball

Verified Customer of Prime Time Athletic Club, 6 of 450

10 Quality
Yes Loyalty
Penelope M.

It's an excellent facility. When I looked on Yelp there were people complaining about it not being clean, but I guess they fixed that issue, because it was clean when I started going there.

The accessibility of the showers, they have a strong bench, so I don't fall off.

Verified Customer of Prime Time Athletic Club, 7 of 450

10 Quality
Yes Loyalty
Francisco L.

Family gym and a lot of free services and it's nice and clean. They are a little more pricey than other gyms, but I've been a member since 1999, so I am pretty satisfied.

The free day care and the free lessons that they offer

Verified Customer of Prime Time Athletic Club, 8 of 450

10 Quality
Yes Loyalty
Christine C.

It's a gym that has all the amenities that one would need. In addition, there's a snack bar where someone might want to grab a snack. Also, they have a large pool area.

I like the size of the facility and the options of the equipment.

Verified Customer of Prime Time Athletic Club, 9 of 450

10 Quality
Yes Loyalty
James C.

Great facility and lots of good machines and the overall good feeling of it and it has a lot of cool amenities, like a Starbucks. They even used to have a bar there.

I like all of the in-house things they offer, like a massage and you can work out as well.

Verified Customer of Prime Time Athletic Club, 10 of 450

10 Quality
Yes Loyalty
Mitos Z.

I started my membership in August, and so far, I am very satisfied. It is convenient for my whole family. I have everything I need there and it's close to my house.

I like that my kids can come with me. Everyone has fun and it keeps us active and healthy. I like that it is reasonably priced.

Verified Customer of Prime Time Athletic Club, 11 of 450

10 Quality
Yes Loyalty
Yuee L.

They have a variety of activities and services and the experience is very good. I enjoy going there with family and friends and we all have a good time together.

I really like the swimming pool and the different pool activities, and the classes that are available.

Verified Customer of Prime Time Athletic Club, 12 of 450

10 Quality
Yes Loyalty
Raisa K.

I like them. I have used this club 5 years already and my daughter has used it at least 10 years. She got me started and now I recommend this club to friends too.

I like all their new equipment. I am pleased with their Pilates program, which I have been doing in a group for two years. I like that there's never a line to use the equipment because they have so many stations.

Verified Customer of Prime Time Athletic Club, 13 of 450

10 Quality
Yes Loyalty
Edna S.

I am very happy with my membership and I can't complain. They were very nice to me during Covid and they reimbursed me for the months that I did not go there.

They were able to reimburse me for the months that I was not able to go there because of Covid. I was able to go back once I got my booster shot and I have been trying to go back ever since.

Verified Customer of Prime Time Athletic Club, 14 of 450

10 Quality
Yes Loyalty
Marilyn N.

There are a lot of sports and things that you can do there. There is everything from swimming, to spinning, to aerobics, and there is all of the equipment.

I like that I can go at 6:00 AM and that I can get my exercise over with, and that I have choices. I've been a member there for 10 years.

Verified Customer of Prime Time Athletic Club, 15 of 450

10 Quality
Yes Loyalty
Saeed T.

I've been a member for 6 or 7 years. My experience has been very good. It is a friendly club with nice people and it is always clean and well maintained.

I like that it is a good family oriented place and everyone feels comfortable there.

Verified Customer of Prime Time Athletic Club, 16 of 450

10 Quality
Yes Loyalty
Brittany G.

That it is a really good gym and they have a bunch of classes. They have a pool, a sauna and a hot tub. It is kind of expensive, but it is worth it.

I mostly just go to the classes and I like the hot tub and the pool.

Verified Customer of Prime Time Athletic Club, 17 of 450

10 Quality
Yes Loyalty
Vanessa M.

They've got everything that most gyms don't offer. It's family oriented. They are really organized. The facility itself is great. It's very clean.

I love the classes. I like the spin class. I think the teacher's name is Mary.

Verified Customer of Prime Time Athletic Club, 18 of 450

10 Quality
Yes Loyalty
Virginia B.

I joined this club through my work, because it was convenient to go after work and enjoy using it with other employees, co-workers. It was fun.

I really liked using it because it was convenient and I liked that it was always clean.

Verified Customer of Prime Time Athletic Club, 19 of 450

10 Quality
Yes Loyalty
George/Kia S.

They're top-notch and pretty much a full service place. You can take classes, lift weights, go swimming, and whatever floats your boat.

I like that it gets my wife out of the house for a while and I really like that they have good yoga classes.

Verified Customer of Prime Time Athletic Club, 20 of 450

10 Quality
Yes Loyalty
Michael C.

It's a big facility and there are tons of things to do there. It's not just a gym. You get everything you could possibly need there.

The best thing is, it's close to my house. They have an amazing indoor basketball court, and the countless work out rooms.

Verified Customer of Prime Time Athletic Club, 21 of 450

10 Quality
Yes Loyalty
Bill D.

I just use it for going to the gym, but it's a large beautiful facility with plenty of amenities that the entire family can use.

The range of activities you can do there

Verified Customer of Prime Time Athletic Club, 22 of 450

10 Quality
Yes Loyalty
Elisabeth D.

They offer a lot of different classes. They have several weight rooms and cardio machines. There is always a machine available.

I like the accessibility of it and the hours. I like the steam room and the sauna.

Verified Customer of Prime Time Athletic Club, 23 of 450

10 Quality
Yes Loyalty
Linda R.

My husband and I are very happy. We have been with them for a while and it is very clean and welcoming.

The classes I used to take, I would have my grandkid's join and we enjoy the pool and the BBQ's on the weekend.

Verified Customer of Prime Time Athletic Club, 24 of 450

10 Quality
Yes Loyalty
Noelle F.

I have told all kinds of people that it is awesome and I really like it. I just wish they would open.

It is very clean and the people who work there are very friendly. That is important to me.

Verified Customer of Prime Time Athletic Club, 25 of 450

10 Quality
Yes Loyalty
Genevieve Y.

It's a great club. It's almost like a family. I liked it so much. I've been there for 26 years.

They have everything. That's the key. They are both a club and a gym. They have racquetball, basketball, tennis, swimming pool, Jacuzzi, and nice shower facilities. It's a one-stop gym. They always upgrade their machines. You name it they have it. Even the parking is good. They keep improving. They put the money back into the club.

Verified Customer of Prime Time Athletic Club, 26 of 450

10 Quality
Yes Loyalty
Carter M.

I would recommend them. I like everything about Prime Time, as they have a lot of facilities.

The swimming

Verified Customer of Prime Time Athletic Club, 27 of 450

10 Quality
Yes Loyalty
Michael C.

This is a very upscale club, well maintained, very clean, and they offer very good service.

I like the consistent level of cleanliness and I feel like a VIP when I walk in there. I really enjoy my membership experience there.

Verified Customer of Prime Time Athletic Club, 28 of 450

10 Quality
Yes Loyalty
Jose L.

For the most part, it is a really good facility and I enjoyed myself while I was there.

The boxing room is awesome.

Verified Customer of Prime Time Athletic Club, 29 of 450

10 Quality
No Loyalty
Brian C.

They are very exclusive and very accommodating. They have numerous programs available.

The hours, the pool, the programs, and the parties for kids, they also offer childcare.

Verified Customer of Prime Time Athletic Club, 30 of 450

10 Quality
Yes Loyalty
Betty L.

They always get new equipment, teachers are good, and they offer lots of classes.

The workers are really friendly and the teachers are good and the people who go there are nice.

Verified Customer of Prime Time Athletic Club, 31 of 450

10 Quality
Yes Loyalty
William T.

I play racquetball and they have racquetball courts. They're also very clean.

The racquetball courts

Verified Customer of Prime Time Athletic Club, 32 of 450

10 Quality
Yes Loyalty
Steve F.

It is a large facility with a lot of equipment and it's in good condition.

The variety in the facilities, they offer quite a bit.

Verified Customer of Prime Time Athletic Club, 33 of 450

10 Quality
Yes Loyalty
Jay P.

It is a great place to relax, meet good people and get a good work out in.

The availability of resources without having to wait or make an appointment

Verified Customer of Prime Time Athletic Club, 34 of 450

10 Quality
Yes Loyalty
Marilyn C.

The environment is clean, and there are a lot of options for the members.

I liked the Yoga and spin classes.

Verified Customer of Prime Time Athletic Club, 35 of 450

10 Quality
Yes Loyalty
Gail N.

There is always space on the machines. They have good child care, too.

You never have to wait for anything there.

Verified Customer of Prime Time Athletic Club, 36 of 450

10 Quality
Yes Loyalty
Anoush H.

They are very nice. Although, some people complain about the price.

It is nice, clean and cozy.

Verified Customer of Prime Time Athletic Club, 37 of 450

10 Quality
Yes Loyalty
Celia R.

I have been a member for a long time and I hope they open up soon.

Everything, from cleanliness of the locker rooms to the group fitness, their outdoor barbecues in the summer, and they have a little Starbucks there. All of the trainers are nice and they have a lot of cardio equipment. The staff is wonderful and nice. They know you by name and the list goes on and on.

Verified Customer of Prime Time Athletic Club, 38 of 450

10 Quality
Yes Loyalty
Eduardo M.

It's a great gym, family oriented, and a great place to work out.

Everything is pretty awesome.

Verified Customer of Prime Time Athletic Club, 39 of 450

10 Quality
Yes Loyalty
Albert C.

They are clean, a good value, and a ton of classes to pick from.

I like that they are nice people, I like their classes, and I like their weight room.

Verified Customer of Prime Time Athletic Club, 40 of 450

10 Quality
Yes Loyalty
Antoinette J.

I would invite them to go and try it. My husband and I love it.

It's convenient to go and get a workout in.

Verified Customer of Prime Time Athletic Club, 41 of 450

10 Quality
Yes Loyalty
Lisa S.

I have been going there for about 10 years and I am satisfied.

It's convenient and I love their pools.

Verified Customer of Prime Time Athletic Club, 42 of 450

10 Quality
Yes Loyalty
Miguel G.

Modern, sophisticated, fully equipped, and a full service gym

The convenience and it is clean.

Verified Customer of Prime Time Athletic Club, 43 of 450

10 Quality
Yes Loyalty
Linda R.

For the amount of money that we pay, they offer quite a bit.

The variety of what they offer

Verified Customer of Prime Time Athletic Club, 44 of 450

10 Quality
Yes Loyalty
Gina G.

I chose Prime Time because of the classes that they offer.

The Yoga, spin, and Zumba classes

Verified Customer of Prime Time Athletic Club, 45 of 450

10 Quality
Yes Loyalty
Maureen C.

There is a good variety. There is something for everybody.

The classes that I have taken, my favorite is Kim and the Zumba class that she teaches. I like Robert for the yoga classes.

Verified Customer of Prime Time Athletic Club, 46 of 450

10 Quality
Yes Loyalty
Donna E.

It's very clean. They're much cleaner than other gyms.

The social atmosphere and that, like I said before, it's clean.

Verified Customer of Prime Time Athletic Club, 47 of 450

10 Quality
Yes Loyalty
Noe H.

I like the racquetball facilities. They are very good.

The fact that you can hold a court, which is a nice feature that I appreciate.

Verified Customer of Prime Time Athletic Club, 48 of 450

10 Quality
Yes Loyalty
Dominique M.

It is a good place to join and the staff is friendly.

The pool

Verified Customer of Prime Time Athletic Club, 49 of 450

10 Quality
Yes Loyalty
Seana M.

They are friendly and it is a good place to work out.

Friendly and a nice place to work out

Verified Customer of Prime Time Athletic Club, 50 of 450

10 Quality
Yes Loyalty