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Precision Door Services of the Bay Area

Garage Doors
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Diamond Certified Company Report
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Precision Door Services of the Bay Area
243 SURVEYS
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  • Rating
11 CONSECUTIVE YEARS
SINCE FEBRUARY 2015
CERT 2235

Diamond Certified Ratings Dashboard

243

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 243 SURVEY RESPONSES

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

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Precision Door Services of the Bay Area
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Diamond Certified Researched Articles on Precision Door Services of the Bay Area

researched article

Precision Door Services of the Bay Area’s staff focuses on providing outstanding customer service.

Precision Door Services of the Bay Area installs and repairs all types of garage doors for residential clients throughout the Bay Area. Precision offers same-day repair service, guarantees each call will be answered by a live person 24/7, and is open seven days a week and on holidays. The local, family-owned and operated company also offers a large selection of garage doors for sale, including carriage house and custom wood styles.

“Our clients have the peace of mind of knowing more than 1,000 repeat clients choose us every year to repair or install their garage doors because of the quality of service they received the first time!” say owners Amie and Pat Prendergast. “Since 1999, our customers have known we will call ahead with an ETA and be able to help them quickly—often the same day—which makes a difference when their garage doors are impacting their plans.”

Precision Door Services’ experienced technicians are trained and backed by a national franchise before they’re sent into the field. “Our technicians have the knowledge and skill to repair almost any type of garage door operating system in the market,” says Mr. Prendergast. “Our associates receive ongoing training for how to provide superior customer service in addition to all their technical training.”

“Every customer’s situation is unique, so we work with them using our knowledge from having installed and repaired more than 30,000 garage doors to find the best solution. Our work is warrantied because we use the highest quality parts and our technicians are professionally trained. Our customers often say in surveys that we are the most professional service company in the Bay Area.”

If you want to make your home quieter, consider making modifications to your garage door.
Most people don’t even think about the noises their garage doors make. However, if you have a living space above your garage, neighbors in close proximity or varied sleep schedules within your household, you’re likely to discover just how disturbing loud garage door noises can be.

If your garage door is noisy or lets in sound pollution from the outside, there are a few things you can do to restore the peace. First, invest in an insulated garage door. “Insulated doors are much quieter,” says Pat Prendergast, president of Precision Door Services of the Bay Area in Fremont. “That’s important if your garage is attached to your home or you have neighbors who live close to your garage and might be disturbed by a loud door.”

Here are some other actions you can take to make your garage door less noisy:


  • Look for loose bolts and screws and tighten them so they’re snug (be careful not to over-tighten). This will stop the door from rattling when it opens and closes.

  • Replace worn or damaged hinges—they can make the whole door loose and cause vibrations, rattling, and grinding noises when you open or close it.

  • Lubricate the track, springs, rollers, chains and other moving parts of your garage door. Keeping these areas lubricated will cut down on noisy vibrations and keep the moving parts functioning more smoothly. This should be done every six months, or when you notice your garage door getting louder.

  • Swap metal rollers with nylon or plastic ones. “Nylon rollers are much quieter than plastic rollers,” says Mr. Prendergast. “They’re also more durable, so they’ll last longer.”

  • Garage door silencers and soundproofing kits are also available. These kits stop vibrations from traveling through the garage roof to the rooms above.

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for garage door contractors that have earned the prestigious Diamond Certified award. For Precision Door Services of the Bay Area, the key to achieving and maintaining high levels of customer satisfaction is simple: take a professional, detail-oriented approach to every job, regardless of its size. “We’re all about quality, and we prove that with everything we do,” says President Pat Prendergast. “From showing up to jobsites in marked trucks to calling our customers before we arrive so they aren’t left waiting, our goal is to provide a positive garage door experience every time.”

Precision Door Services of the Bay Area has been installing and repairing garage doors for residential clients throughout the Bay Area since 2001. The family-owned and operated company offers a large selection of garage doors for sale (including carriage house and custom wood styles), and it provides same-day repair services for the convenience of its customers.

Unlike garage door contractors that cast a wide net with their services in an effort to maximize their workload volume, Precision Door Services of the Bay Area focuses solely on installing and servicing residential garage doors, which Mr. Prendergast says is important for ensuring high levels of quality. “Since we don’t work on things like commercial doors, sliding doors or front doors, we’re able to put all our efforts into making sure our residential garage door products and services are top-notch. Our customers know that when they hire us, they’re going to get a quality job at a fair price.”

Another distinguishing feature of Precision Door Services of the Bay Area is its 24/7 phone system, which is designed to ensure its customers speak to a live person no matter when they call. “We understand that some garage door problems can’t wait for a call back, so we make sure our customers can reach a qualified person as soon as they need help,” says Mr. Prendergast. “They know they’ll never get an answering machine, and they really appreciate that.”

Amie and Patrick Prendergast, Owners-Precision Door Services of the Bay AreaAmie and Patrick Prendergast, Owners

Diamond Certified Researched Capabilities on Precision Door Services of the Bay Area

Service Area

San Francisco
Alameda County
Santa Clara County
Contra Costa County
San Mateo County
Serving San Francisco; Alameda County, including Oakland, Berkeley, Livermore, Fremont and Dublin; Santa Clara County, including San Jose, Palo Alto and Gilroy; Contra Costa County, including Antioch, Walnut Creek and Danville; and San Mateo County, including Daly City, Menlo Park and Woodside

Main Services

Garage Doors
  • Custom Garage Doors
  • Garage Door Installation
  • Garage Door Opener Repair
  • Garage Door Openers
  • Garage Door Repair
  • Garage Door Replacement
  • Garage Door Rollers
  • Garage Door Spring Replacement
  • Glass Garage Doors
  • Insulated Garage Doors
  • Roll Up Garage Doors
  • Wooden Garage Doors

Additional Services

Residential Garage Door Service
Installation & Repair
Spring Replacement
Garage Door Sales
Garage Door Opener Installation & Repair
Night & Weekend Service
Safety Inspections

Company Info

Hours
Mon
12:00 am - 11:59 pm
Tue
12:00 am - 11:59 pm
Wed
12:00 am - 11:59 pm
Thu
12:00 am - 11:59 pm
Fri
12:00 am - 11:59 pm
Sat
12:00 am - 11:59 pm
Sun
12:00 am - 11:59 pm
Open Now
24/7
Website
Contact
Precision Door Services of the Bay Area

Capabilities Table

Company Name
Precision Door Services of the Bay Area
DCID Number
DCID4089165423, DCID5102008914, DCID6505320444
Managers
Amie & Patrick Prendergast, Owners
# of Employees
24
License
993539
Memberships
Better Business Bureau, International Door Association (IDA)
Insurance
Liability Insurance,
Workers' Compensation
Founded
1999
Payment Accepted
american express,
mastercard,
visa

Certifications & Awards

diamond certified logo

Brands

capabilities award
capabilities award
capabilities award
capabilities award
capabilities award
capabilities award
capabilities award

Select Photos From Precision Door Services of the Bay Area

1 of 21Picture of Precision Door Services of the Bay Area's staff focuses on providing outstanding customer service. - Precision Door Services of the Bay Area
Precision Door Services of the Bay Area's staff focuses on providing outstanding customer service.
Picture of Precision Door Services of the Bay Area's staff focuses on providing outstanding customer service. - Precision Door Services of the Bay Area
Picture of Every technician is fully trained before being sent into the field. - Precision Door Services of the Bay Area
Picture of Precision Door Services of the Bay Area's friendly staff members enjoy their interactions with customers. - Precision Door Services of the Bay Area
Picture of Precision Door Services of the Bay Area's technicians call customers before they arrive. - Precision Door Services of the Bay Area
Picture of Precision Door Services of the Bay Area's technicians take a detail-oriented approach to every job regardless of its size. - Precision Door Services of the Bay Area
Picture of Precision Door Services of the Bay Area focuses solely on installing and servicing residential garage doors. - Precision Door Services of the Bay Area

Precision Door Services of the Bay Area Website and External Feeds

FAQs

By Precision Door Services of the Bay Area

How quickly can you come to my house and fix my door?

How much will it cost to repair my garage door?

What door brands do you service and install?

Why should I consider an insulated garage door?

Do garage door rollers really make a difference?

Precision Door Services of the Bay Area Ratings and Survey Responses

diamondcertified logo
Precision Door Services of the Bay Area
243 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
11 CONSECUTIVE YEARS
SINCE FEBRUARY 2015
CERT 2235

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Phone Survey Responsesfrom 243 Verified Customers

Stacy C.

The guy figured out what was wrong, he cleaned up after himself, and he taught us some best practices for taking care of the springs. He was great. He didn't get too technical and didn't make me feel dumb, but was still a complete professional. He was great.

They were done quick and they took care of everything.

Verified Customer of Precision Door Services of the Bay Area, 1 of 243

10 Quality
Yes Loyalty
Carolyn W.

They were very quick to get here. The guy was very professional and took his time to explain what he was doing to the door. It was a good experience.

They were very quick to get here. The guy was very professional and took his time to explain what he was doing to the door. It was a good experience.

Verified Customer of Precision Door Services of the Bay Area, 2 of 243

10 Quality
Yes Loyalty
Kim B.

They were very prompt when they came. I didn't have to wait for hours because my garage door had stopped working.

Great customer service, they care about their customers.

Verified Customer of Precision Door Services of the Bay Area, 3 of 243

10 Quality
Yes Loyalty
Lucianne M.

I would say they are just the top of the line. I've used them more than once, and I was very pleased.

The funny thing is that I have called them twice over a 10 year span and both times the same technician came out. I thought that was really special. I can't remember his name, maybe his name is Josh. I would recognize it if I saw it.

Verified Customer of Precision Door Services of the Bay Area, 4 of 243

10 Quality
Yes Loyalty
Oliver C.

I would say that it was one of the easiest processes imaginable for someone like myself who doesn't know anything about the mechanics of garage doors. They were very polite, helpful, and respectful. Every time the technician needed to come into the house, he always cleaned his shoes carefully and asked permission to enter, even though I had already told him to just come in whenever he needed to.

Their professionalism is great. More than anything, the way they speak to the customers is wonderful. They don't throw all the technical terms at you just to sell you more stuff. They really hear what you have to say and accommodate your needs, not only with respect to your budget, but also in terms of what you need for your home.

Verified Customer of Precision Door Services of the Bay Area, 5 of 243

10 Quality
Yes Loyalty
Jim G.

They were competent, they came at the appointed time, they did the work, and they left the property in better condition than what they found it in. They found a broom, and they swept the garage. The door works perfectly, and they showed me all of the things I needed to know about how to program the garage door.

Their professionalism, they were absolutely fabulous to work with.

Verified Customer of Precision Door Services of the Bay Area, 6 of 243

10 Quality
Yes Loyalty
Thomas L.

I was impressed with the fact that it was a seamless process. He ran the estimate up on his tablet and told me what parts were needed, so I knew exactly what was needed for the job. He was very professional, and we got the door quickly. I was quite happy.

I was really impressed with the tablet and the fact that he could get everything processed so quickly. I was very satisfied.

Verified Customer of Precision Door Services of the Bay Area, 7 of 243

10 Quality
Yes Loyalty
Brian A.

They are pretty precise on what they are going to do. The installer told me what needed to be repaired, told me the cost, and gave me options. He also had all of the supplies with him so he was able to start the job right away.

The option of knowing how much each item will cost before they start the work, the installer gave me the price for each piece of material he planned to use, and he arrived early for the appointment, which I appreciated.

Verified Customer of Precision Door Services of the Bay Area, 8 of 243

10 Quality
Yes Loyalty
Hubert W.

The installer, I don't recall his name, was very knowledgeable and very honest. After the installation, they came out to fix an issue, and even though it wasn't covered under the warranty, they still took care of us.

They got the work done at a reasonable price. Their customer service was very good. They were responsive, and everyone we dealt with, from the people who took our calls to the people who came out, was friendly and professional.

Verified Customer of Precision Door Services of the Bay Area, 9 of 243

10 Quality
Yes Loyalty
Sheri C.

I liked the man who came out to take a look at everything. He was very confident that they would be able to help get things back to normal, which they did. It was a great experience. It was really easy to use them.

Nothing that I can think of specifically, just overall, they were great.

Verified Customer of Precision Door Services of the Bay Area, 10 of 243

10 Quality
Yes Loyalty
Ruben A.

The gentleman who serviced the door, Jose, knew exactly what was wrong and showed us what the problem was. He showed us what parts were needed. He was very thorough, and he did quality work.

Jose, the technician, was quick and efficient.

Verified Customer of Precision Door Services of the Bay Area, 11 of 243

10 Quality
Yes Loyalty
Freddie H.

My brother is a Realtor and I gave him a bunch of cards, because he deals with houses all the time. They came out and replaced my springs. I will be having them put on a new door soon.

I called them in a panic, because my door wouldn't open, and they came out the next day. The technician was really good and gave a quote for a new door, which I will be doing later.

Verified Customer of Precision Door Services of the Bay Area, 12 of 243

10 Quality
Yes Loyalty
Donna F.

I gave them a call and they came out the next day. I told them it wasn't an emergency. The guy that came out was very knowledgeable and he fixed it the first try.

They were readily available.

Verified Customer of Precision Door Services of the Bay Area, 13 of 243

10 Quality
Yes Loyalty
Jeff E.

They were punctual, professional and helpful. I had some unique conditions to work around and they were able to accommodate me. They provided good service.

They did the job well and it was a good experience. Everything was handled fine.

Verified Customer of Precision Door Services of the Bay Area, 14 of 243

10 Quality
Yes Loyalty
William M.

Number one, their price is very competitive, and number two, their crew was clean and efficient. They took care of one small issue that came up right away.

They came to the house and they were able to do the job very quickly and very efficiently.

Verified Customer of Precision Door Services of the Bay Area, 15 of 243

10 Quality
Yes Loyalty
Leslie G.

I did refer them to a friend and I told her that I highly recommend them. They did same day service. They were professional, competent and knowledgeable.

Same day service, competent, professional and friendly

Verified Customer of Precision Door Services of the Bay Area, 16 of 243

10 Quality
Yes Loyalty
David T.

I've used them 3 times and each time I've used them, they say they're booked up, but they manage to make time. They're very accommodating.

They're very fast.

Verified Customer of Precision Door Services of the Bay Area, 17 of 243

10 Quality
Yes Loyalty
Will B.

I thought using them was a breeze. They were really knowledgeable and respected our home, which was expected. They were good.

I liked the technician's that came out to fix the garage door.

Verified Customer of Precision Door Services of the Bay Area, 18 of 243

10 Quality
Yes Loyalty
Sarah D.

We had a very good experience with them. They came right away when we called, and they dealt with the problem efficiently.

The timeliness, we called at an odd hour, and they were able to get someone out to fix the garage door within an hour, which given the time of day was totally reasonable.

Verified Customer of Precision Door Services of the Bay Area, 19 of 243

10 Quality
Yes Loyalty
Jackie J.

The quality of the work was very good. The technician was courteous, polite, and knowledgeable in what he was doing.

The timely manner in which they came out and fixed the door that I was having problems with, the quality of the work was really, really good.

Verified Customer of Precision Door Services of the Bay Area, 20 of 243

10 Quality
Yes Loyalty
John B.

Very responsive, he showed up very late at night to fix my problem. He kept calling to let me know where he was.

I can't remember.

Verified Customer of Precision Door Services of the Bay Area, 21 of 243

10 Quality
Yes Loyalty
John S.

Precision is pretty good. Their service is good, and I've had no trouble with it. I would recommend them.

The guy changed the cable, and he redid the spring. It's all working now. The technician was good, and he knew what he was doing.

Verified Customer of Precision Door Services of the Bay Area, 22 of 243

10 Quality
Yes Loyalty
Ann H.

They did try to upsell me. They came to do the job that was needed and nothing more, which I liked.

They gave me the options that they could do and the option that I chose, they absolutely did.

Verified Customer of Precision Door Services of the Bay Area, 23 of 243

10 Quality
Yes Loyalty
Jean A.

They were great and they came out right away. My brother used them also and he was very happy too.

I couldn't open my garage door and they were able to come out quickly. The guy that came out was very knowledgeable and friendly.

Verified Customer of Precision Door Services of the Bay Area, 24 of 243

10 Quality
Yes Loyalty
Gene C.

They were recommended to me, so I went with them, and I would also recommend them to anyone else.

They got the job done, and they were in and out quickly. I'm very satisfied. We've had no problems.

Verified Customer of Precision Door Services of the Bay Area, 25 of 243

10 Quality
Yes Loyalty
Natasha H.

They came when they said they would come, they did what they said they would do, and it works.

They were very straightforward, and they explained everything. I was happy with that.

Verified Customer of Precision Door Services of the Bay Area, 26 of 243

10 Quality
Yes Loyalty
Bill H.

They have good quality service. They're prompt, competent, courteous, and they do a great job.

The garage door worked so well when they were done. I think they're great.

Verified Customer of Precision Door Services of the Bay Area, 27 of 243

10 Quality
Yes Loyalty
Elijah K.

They have quality. Their technicians know what they're doing. They're competent and friendly.

They are responsive.

Verified Customer of Precision Door Services of the Bay Area, 28 of 243

10 Quality
Yes Loyalty
Annie F.

They will fix your garage door and make it better than it was the day you had it installed.

They were very accommodating, and they got the job done.

Verified Customer of Precision Door Services of the Bay Area, 29 of 243

10 Quality
Yes Loyalty
Brenda M.

They did the job they were hired to do very well. They were kind, considerate and helpful.

The kind service

Verified Customer of Precision Door Services of the Bay Area, 30 of 243

10 Quality
Yes Loyalty
Anna B.

That they were professional, and they came out quickly and installed a new garage door.

That they were professional and quick

Verified Customer of Precision Door Services of the Bay Area, 31 of 243

10 Quality
Yes Loyalty
Prachi S.

They were professional and did what they said they would do. They gave me a fair price.

They were able to get me a garage door fairly quickly.

Verified Customer of Precision Door Services of the Bay Area, 32 of 243

10 Quality
Yes Loyalty
Janet F.

I would definitely recommend them. They were very professional and they did good work.

They were so cooperative. The technician got here and took the time to explain the work and how it would still work if the electricity was out.

Verified Customer of Precision Door Services of the Bay Area, 33 of 243

10 Quality
Yes Loyalty
Joji S.

They have good quality, good workmanship, and the service technician was professional.

The quality of the product

Verified Customer of Precision Door Services of the Bay Area, 34 of 243

10 Quality
Yes Loyalty
Gale B.

I would recommend them. They have good prices, and they are there when you need them.

I didn't have to shop around. They satisfied all of my needs, and they came and fixed the issue right away. I was completely satisfied.

Verified Customer of Precision Door Services of the Bay Area, 35 of 243

10 Quality
Yes Loyalty
Ana N.

They were quick to come out. I am sure it depends on the job but mine was very fast.

The person that came out was very friendly and explained what he was doing.

Verified Customer of Precision Door Services of the Bay Area, 36 of 243

10 Quality
Yes Loyalty
Ilene M.

They show up on time, they are very detail-oriented, and they communicate very well.

They solved my problems.

Verified Customer of Precision Door Services of the Bay Area, 37 of 243

10 Quality
Yes Loyalty
Arash F.

They showed up over the weekend, they were on time, and they did the job correctly.

They showed up on time.

Verified Customer of Precision Door Services of the Bay Area, 38 of 243

10 Quality
Yes Loyalty
Jeff V.

They arrived within the time frame that they specified, and the service was quick.

They got the job done quickly.

Verified Customer of Precision Door Services of the Bay Area, 39 of 243

10 Quality
Yes Loyalty
David Z.

They did what they said they would do, and they did it quickly and professionally.

They were easy to work with and consultative.

Verified Customer of Precision Door Services of the Bay Area, 40 of 243

10 Quality
Yes Loyalty
Peter B.

Best prices, and they did an excellent job. They made the house look really nice.

Well, their prices really draw you in.

Verified Customer of Precision Door Services of the Bay Area, 41 of 243

10 Quality
Yes Loyalty
Tim G.

If you want it done right the first time by an honest company, give them a call.

The whole company is professional and nice. The service technician went above and beyond.

Verified Customer of Precision Door Services of the Bay Area, 42 of 243

10 Quality
Yes Loyalty
Edward Q.

Excellent service, very courteous and knowledgeable, it was a great experience.

The gentleman that came out was great, very knowledgeable and professional.

Verified Customer of Precision Door Services of the Bay Area, 43 of 243

10 Quality
Yes Loyalty
Lisa P.

High quality, responsive, personable, trustworthy and they did not oversell us.

They knew what they were doing and they were quick.

Verified Customer of Precision Door Services of the Bay Area, 44 of 243

10 Quality
Yes Loyalty
William A.

They have been more inclined to help us than any other contractors that we use.

They are willing to help us when we need them.

Verified Customer of Precision Door Services of the Bay Area, 45 of 243

10 Quality
Yes Loyalty
Brandi H.

I don't recall his name, but my technician was awesome. He was very friendly.

My technician was awesome. He was very friendly.

Verified Customer of Precision Door Services of the Bay Area, 46 of 243

10 Quality
Yes Loyalty
Kyle F.

They are upfront, quick to complete the work, and honest about their pricing.

How fast they were

Verified Customer of Precision Door Services of the Bay Area, 47 of 243

10 Quality
Yes Loyalty
Diana A.

They know what they are doing and do a good job, but you have to pay for it.

The neatness, and they did it fairly quickly.

Verified Customer of Precision Door Services of the Bay Area, 48 of 243

10 Quality
Yes Loyalty
John F.

They were great, and they were fast. They did the job quickly, so I'm happy.

The guy who came was excellent and did the job quickly.

Verified Customer of Precision Door Services of the Bay Area, 49 of 243

10 Quality
Yes Loyalty
Rick B.

They were on time, they did an efficient job, and they stuck by their price.

They responded quickly to my request for the garage door service, just keep doing what they are doing.

Verified Customer of Precision Door Services of the Bay Area, 50 of 243

10 Quality
Yes Loyalty