Plumbtree Plumbing and Rooter Inc. provides a variety of plumbing services for residential clients in San Mateo, Santa Clara and Alameda Counties. In addition to installing, repairing and maintaining all types of plumbing systems, the company has the in-house capabilities to inspect and repair sewer lines, install traditional and tankless water heaters, perform hydro jetting, and much more.
Owner Glenn Hammonds says Plumbtree Plumbing and Rooter’s extensive experience allows it to quickly diagnose and resolve problems that other plumbers may find challenging. “Our favorite part of the job is showing up to someone’s home and solving a problem that has been causing them stress. It’s exciting to figure out exactly what’s going on and see the relief on the customer’s face.”
Plumbtree Plumbing and Rooter approaches each job with a “service first” mindset, emphasizing the importance of customer relationships over financial gain. “Our intention has never been to see how much money we can make—we would rather see how helpful we can be,” affirms Mr. Hammonds. “We’re committed to providing open communication on every job, and if something goes wrong with our work, we’ll do whatever it takes to make it right.”
“We always put our clients first and show up to their jobs with a ‘How can we help?’ attitude, and good things tend to follow from that type of mentality. Our ultimate goal is to deliver the kind of plumbing service that makes our customers want to share their experiences with their friends and family.”
Know the basics of your plumbing system to ensure its long-term efficiency.
If you know how to fix minor issues with your plumbing, you can avoid paying for preventable repairs and stop bigger problems before they require the help of a professional. Consider the following tips:
- If you notice low water flow from one of your faucets, check the aerator or mesh screen inside the faucet head. Sediment and rust can clog the holes and block water pressure, so cleaning out the debris should fix the problem.
- Hair and debris can collect inside shower drains even when you use a hair trap, so make sure you clear them frequently.
- If your toilet is clogged and about to overflow, remove the top of the tank and raise the rubber float to stop the water flow. If the water doesn’t unclog or drain, twist the knob at the base of the toilet. The water will stop flowing into the tank and give you a chance to clear the clog.
- Make sure you have ground fault circuit interrupter (GFCI) switches on all outlets that are located near water. These inexpensive devices can prevent shocks and save lives.
- If water is leaking from a specific plumbing fixture like a sink or toilet, you can simply turn off that fixture at its supply stop valve instead of shutting off the entire house’s water supply. The supply stop valve is located where the fixture’s water pipe enters the wall (it looks like a chrome, oval-shaped knob).
- Make sure you use the manufacturer-recommended amount of detergent when washing dishes and doing laundry. If you use too much detergent, your wastewater will hold large amounts of fat, grease and oil when it enters the sewer system, which makes cleaning and treating it more difficult and costly.
If you don’t feel comfortable trying to fix your own plumbing system, call a professional—you can cause even more damage if you don’t know what you’re doing and botch a simple repair. When it comes to hiring a plumbing company, don’t let price be the only factor in your decision. Doing a plumbing job correctly takes time, and time costs money. If a plumber cuts a lot of corners, the initial cost will be cheaper, but you’ll likely pay much more for repair costs in the future.
Maintaining customer satisfaction is critical for any business, but it’s even more important for plumbing companies that have earned Diamond Certified. For Plumbtree Plumbing and Rooter Inc., the best way to keep clients happy is to approach every job with a “service first” mindset. “From the very beginning, our intention has never been to see how much money we can make—it’s to see how helpful we can be,” says owner Glenn Hammonds. “When people experience our desire to help them resolve their plumbing issues, they know good things will follow.”
Plumbtree Plumbing and Rooter has been providing plumbing services for residential clients in San Mateo, Santa Clara and Alameda Counties since 2020. The company has the training and equipment to install, repair, and maintain all types of plumbing systems, and it’s also qualified to install traditional and tankless water heaters, inspect and repair sewer lines, and more.
Unlike plumbing companies that lack the experience to take on certain projects, Plumbtree Plumbing and Rooter provides every job with the hands-on expertise of industry veterans. “We’ve been doing this for a long time and we’ve seen a lot of things, so we’re able to solve problems that other companies can’t,” affirms Mr. Hammonds. “We love showing up at a customer’s home and seeing their face when we’re able to quickly and accurately resolve their issue.”
Ultimately, Mr. Hammonds says Plumbtree Plumbing and Rooter’s success comes down to its compassionate approach to providing service. “We’re clean and professional, and we make sure every client receives a great value. Our customers are the most important part of our business, so we’re proud to bring them satisfaction and give them long-lasting plumbing repairs.”