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Plumbtree Plumbing and Rooter Inc.

Plumbing
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San Mateo  Santa Clara Counties
Diamond Certified Company Report
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Plumbtree Plumbing and Rooter Inc.
100 SURVEYS
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  • Rating
1 CONSECUTIVE YEAR
SINCE JULY 2024
CERT 2793

Diamond Certified Ratings Dashboard

100

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 100 SURVEY RESPONSES

Company Credentials

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  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

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Plumbtree Plumbing and Rooter Inc.
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Diamond Certified Researched Articles on Plumbtree Plumbing and Rooter Inc.

researched article

One of Plumbtree Plumbing and Rooter's service vans on a recent jobsite

Plumbtree Plumbing and Rooter Inc. provides a variety of plumbing services for residential clients in San Mateo, Santa Clara and Alameda Counties. In addition to installing, repairing and maintaining all types of plumbing systems, the company has the in-house capabilities to inspect and repair sewer lines, install traditional and tankless water heaters, perform hydro jetting, and much more.

Owner Glenn Hammonds says Plumbtree Plumbing and Rooter’s extensive experience allows it to quickly diagnose and resolve problems that other plumbers may find challenging. “Our favorite part of the job is showing up to someone’s home and solving a problem that has been causing them stress. It’s exciting to figure out exactly what’s going on and see the relief on the customer’s face.”

Plumbtree Plumbing and Rooter approaches each job with a “service first” mindset, emphasizing the importance of customer relationships over financial gain. “Our intention has never been to see how much money we can make—we would rather see how helpful we can be,” affirms Mr. Hammonds. “We’re committed to providing open communication on every job, and if something goes wrong with our work, we’ll do whatever it takes to make it right.”

“We always put our clients first and show up to their jobs with a ‘How can we help?’ attitude, and good things tend to follow from that type of mentality. Our ultimate goal is to deliver the kind of plumbing service that makes our customers want to share their experiences with their friends and family.”

Know the basics of your plumbing system to ensure its long-term efficiency.
If you know how to fix minor issues with your plumbing, you can avoid paying for preventable repairs and stop bigger problems before they require the help of a professional. Consider the following tips:


  • If you notice low water flow from one of your faucets, check the aerator or mesh screen inside the faucet head. Sediment and rust can clog the holes and block water pressure, so cleaning out the debris should fix the problem.
  • Hair and debris can collect inside shower drains even when you use a hair trap, so make sure you clear them frequently.
  • If your toilet is clogged and about to overflow, remove the top of the tank and raise the rubber float to stop the water flow. If the water doesn’t unclog or drain, twist the knob at the base of the toilet. The water will stop flowing into the tank and give you a chance to clear the clog.
  • Make sure you have ground fault circuit interrupter (GFCI) switches on all outlets that are located near water. These inexpensive devices can prevent shocks and save lives.
  • If water is leaking from a specific plumbing fixture like a sink or toilet, you can simply turn off that fixture at its supply stop valve instead of shutting off the entire house’s water supply. The supply stop valve is located where the fixture’s water pipe enters the wall (it looks like a chrome, oval-shaped knob).
  • Make sure you use the manufacturer-recommended amount of detergent when washing dishes and doing laundry. If you use too much detergent, your wastewater will hold large amounts of fat, grease and oil when it enters the sewer system, which makes cleaning and treating it more difficult and costly.


If you don’t feel comfortable trying to fix your own plumbing system, call a professional—you can cause even more damage if you don’t know what you’re doing and botch a simple repair. When it comes to hiring a plumbing company, don’t let price be the only factor in your decision. Doing a plumbing job correctly takes time, and time costs money. If a plumber cuts a lot of corners, the initial cost will be cheaper, but you’ll likely pay much more for repair costs in the future.

Maintaining customer satisfaction is critical for any business, but it’s even more important for plumbing companies that have earned Diamond Certified. For Plumbtree Plumbing and Rooter Inc., the best way to keep clients happy is to approach every job with a “service first” mindset. “From the very beginning, our intention has never been to see how much money we can make—it’s to see how helpful we can be,” says owner Glenn Hammonds. “When people experience our desire to help them resolve their plumbing issues, they know good things will follow.”

Plumbtree Plumbing and Rooter has been providing plumbing services for residential clients in San Mateo, Santa Clara and Alameda Counties since 2020. The company has the training and equipment to install, repair, and maintain all types of plumbing systems, and it’s also qualified to install traditional and tankless water heaters, inspect and repair sewer lines, and more.

Unlike plumbing companies that lack the experience to take on certain projects, Plumbtree Plumbing and Rooter provides every job with the hands-on expertise of industry veterans. “We’ve been doing this for a long time and we’ve seen a lot of things, so we’re able to solve problems that other companies can’t,” affirms Mr. Hammonds. “We love showing up at a customer’s home and seeing their face when we’re able to quickly and accurately resolve their issue.”

Ultimately, Mr. Hammonds says Plumbtree Plumbing and Rooter’s success comes down to its compassionate approach to providing service. “We’re clean and professional, and we make sure every client receives a great value. Our customers are the most important part of our business, so we’re proud to bring them satisfaction and give them long-lasting plumbing repairs.”

Diamond Certified Researched Capabilities on Plumbtree Plumbing and Rooter Inc.

Service Area

San Mateo County
Santa Clara County
Alameda County
Serving San Mateo, Santa Clara and Alameda Counties

Main Services

Plumbing
  • Commercial Plumbing
  • Drain Cleaning
  • Emergency Plumber
  • Gas Pipe Repair
  • Leak Detection
  • Plumbing Services
  • Sewer Pipe
  • Toilet Repair
  • Water Heater Installation
  • Water Heater Repair
  • Water Heater Replacement
  • Water Lines

Additional Services

Plumbing Maintenance, Installation & Repair
Traditional & Tankless Water Heaters
Sewer Camera Inspection & Repair
Leak Detection & Repair
Hydro Jetting

Company Info

Hours
Mon
12:00 am - 11:59 pm
Tue
12:00 am - 11:59 pm
Wed
12:00 am - 11:59 pm
Thu
12:00 am - 11:59 pm
Fri
12:00 am - 11:59 pm
Sat
12:00 am - 11:59 pm
Sun
12:00 am - 11:59 pm
Open Now
Available 24/7
Website
Contact
Plumbtree Plumbing and Rooter Inc.

Capabilities Table

Company Name
Plumbtree Plumbing and Rooter Inc.
Phone Number
DCID Number
DCID6504648165
Managers
Glenn Hammonds and Joshua Gibson, Owners
# of Employees
16
License
1073826
Insurance
Liability Insurance,
Workers' Compensation
Founded
2020
Customer Type
Residential
Warranties & Guarantees
1-Year Warranty on Parts and Labor, 40-Year Warranty on Repiping Projects
Payment Accepted
american express,
discover,
mastercard,
visa

Certifications & Awards

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Brands

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Plumbtree Plumbing and Rooter Inc.
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Picture of Plumbtree Plumbing and Rooter Inc. - Plumbtree Plumbing and Rooter Inc.
Picture of Plumbtree Plumbing and Rooter Inc. - Plumbtree Plumbing and Rooter Inc.
Picture of Plumbtree Plumbing and Rooter Inc. - Plumbtree Plumbing and Rooter Inc.
Picture of Plumbtree Plumbing and Rooter Inc. - Plumbtree Plumbing and Rooter Inc.
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Plumbtree Plumbing and Rooter Inc. Website and External Feeds

Company Suggested Links

FAQs

By Plumbtree Plumbing and Rooter Inc.

When can you start my plumbing job?

How much will it cost to complete my job?

Do you use subcontractors or your own employees?

Do I need a permit for my job?

What should I know about the piping in my home?

Plumbtree Plumbing and Rooter Inc. Ratings and Survey Responses

diamondcertified logo
Plumbtree Plumbing and Rooter Inc.
100 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
1 CONSECUTIVE YEARS
SINCE JULY 2024
CERT 2793

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Phone Survey Responsesfrom 100 Verified Customers

Earl R.

The customer service is excellent and the response time is quick. When the plumbers show up, they are knowledgeable, explain the prices and they can come in to fix the problem the same day or the next day, so I've been thoroughly satisfied with their service.

I like the customer service, how they handle everything and the firm choices they give. They don't just give the most expensive choice, so I appreciate that.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 1 of 100

10 Quality
Yes Loyalty
Wanda W.

They were incredible communicators, keeping me informed at every stage of the house from water pipes, sewer pipes, to gas pipes, which made it convenient for me to navigate.

I felt that I could trust the experts, because of their thorough communication to do a good job.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 2 of 100

10 Quality
Yes Loyalty
Mitzi H.

Each time I called them, they were always prompt. You'd know exactly when they would be there, and if not, they always let me know. They've always been professional.

They did some wonderful work for me.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 3 of 100

10 Quality
Yes Loyalty
Kristin F.

They were just super personable, very thorough, friendly, great with our dogs and we thought they were wonderful people as well as great workers/plumbers.

Their attitude

Verified Customer of Plumbtree Plumbing and Rooter Inc., 4 of 100

10 Quality
Yes Loyalty
Eileen R.

I felt they were really trustworthy, accurate in their price estimate, respectful and did the work quickly. They also cleaned up after themselves.

The clarity of the information and the estimate of their pricing was accurate.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 5 of 100

10 Quality
Yes Loyalty
Rachel M.

I always had really good luck using them. They were really professional, able to get us in reasonable time frame and offered good pricing.

The guys they send out are always really nice and professional.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 6 of 100

10 Quality
Yes Loyalty
Mindy A.

They were really responsive and really thorough. I had a very interesting problem and they solved it for me, so they did a great job.

Just how thorough they were and helpful, they helped me while showing me everything, so I would understand.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 7 of 100

10 Quality
Yes Loyalty
Terri F.

All of the plumbers that have come to my house have been extremely friendly and customer service oriented.

They were friendly and customer service oriented.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 8 of 100

10 Quality
Yes Loyalty
Mary W.

These are people that know their business. They do quality workmanship. They're professional and reliable.

They were really responsive once I reached out.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 9 of 100

10 Quality
Yes Loyalty
John P.

If you want your work done right, these are the right guys. They charge reasonably and they're great.

When the work is done, I'm confident the work is done right and that it will last.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 10 of 100

10 Quality
Yes Loyalty
Josh G.

They do good quality work for a fair price. They're clean, on time and they know what they're doing.

Friendly and professional

Verified Customer of Plumbtree Plumbing and Rooter Inc., 11 of 100

10 Quality
Yes Loyalty
Ron E.

They were hardworking, cleaned up afterwards and stayed late until the job was finished.

Just everything, we were having plumbing issues, so we called them and they came out pretty quickly. It was after hours and they stayed late and fixed the problem. It was late at night and they cleaned up well after themselves. A lot of plumbers don't really do that nowadays and I really appreciated that.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 12 of 100

10 Quality
Yes Loyalty
Debra S.

They're very honest. I had no hesitation calling them and trusting what they said.

Their honesty, not telling me something I didn't need or wasting my money

Verified Customer of Plumbtree Plumbing and Rooter Inc., 13 of 100

10 Quality
Yes Loyalty
Jerry D.

They were more than fair, knowledgeable and I would definitely use them again.

Actually, the courtesy and professionalism of the workers that came on site

Verified Customer of Plumbtree Plumbing and Rooter Inc., 14 of 100

10 Quality
Yes Loyalty
Ray H.

They're very reliable, communicative, and overall, the service was excellent.

It was pretty flexible making an appointment and the speed of solving the problem for my house was fast.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 15 of 100

10 Quality
Yes Loyalty
Evan R.

They were professional, on time, had great communication and were friendly.

They always cleaned up nicely at the end of each day. I didn't have to worry about running around on a dirty floor.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 16 of 100

10 Quality
Yes Loyalty
Sebastian V.

I definitely recommend them to my friends. The service is really good.

The timing was perfect.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 17 of 100

10 Quality
Yes Loyalty
Dan M.

Good employees, very thorough, very professional and very helpful

Knowledgeable and very friendly, they explain their work, so you don't feel like they're pressuring you to buy anything that you don't need. It's a good way to do business.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 18 of 100

10 Quality
Yes Loyalty
Grayson E.

It was on the expensive side, but otherwise, they did the job.

It was quick and it worked.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 19 of 100

10 Quality
Yes Loyalty
Joe C.

They're very fair, prompt and their estimates are reasonable.

They were there when they said they were going to be there, prompt, friendly and courteous.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 20 of 100

10 Quality
Yes Loyalty
Michael B.

It was just a good positive experience and I recommend them.

Reliability

Verified Customer of Plumbtree Plumbing and Rooter Inc., 21 of 100

10 Quality
Yes Loyalty
Cathy Q.

They're very professional and get everything expediently.

Their work ethic

Verified Customer of Plumbtree Plumbing and Rooter Inc., 22 of 100

10 Quality
Yes Loyalty
Chris B.

They're very professional and their pricing is very good.

They were on time, good with communication, and I really trusted them.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 23 of 100

10 Quality
Yes Loyalty
Maria S.

They're pretty expensive, but they're good quality.

They were very professional.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 24 of 100

10 Quality
Yes Loyalty
Peter M.

They were very timely, professional and effective.

They fixed it quickly, because plumbing problems can be dangerous.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 25 of 100

10 Quality
Yes Loyalty
Mary M.

They seemed trustworthy and they did a good job.

They were competent and personable.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 26 of 100

10 Quality
Yes Loyalty
Kasey C.

They do a good job and they're thorough.

They came back when there was an overflow pipe again without charging a second time.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 27 of 100

10 Quality
Yes Loyalty
Margaret L.

They were very clean at their work-site.

They were polite, handled business and left. That's it.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 28 of 100

10 Quality
Yes Loyalty
Ryan R.

They seem knowledgeable in what they do.

I liked how friendly they were and how they were able to get the work done quickly.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 29 of 100

10 Quality
Yes Loyalty
Leila C.

They were friendly and professional.

They were friendly and professional.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 30 of 100

10 Quality
Yes Loyalty
William G.

Overpriced, but very good quality

They fixed the problem.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 31 of 100

10 Quality
Yes Loyalty
Ken C.

Good service and good response

Timely response

Verified Customer of Plumbtree Plumbing and Rooter Inc., 32 of 100

10 Quality
Yes Loyalty
Luke L.

They are very professional.

They did the job quickly, the quality was very good and they cleaned everything up after finishing.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 33 of 100

10 Quality
Yes Loyalty
Charles Y.

They are a good business.

Fast service

Verified Customer of Plumbtree Plumbing and Rooter Inc., 34 of 100

10 Quality
Yes Loyalty
James N.

They're really expensive.

They did a good job.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 35 of 100

10 Quality
Yes Loyalty
Linda A.

I'm very happy with them.

They were easy to work with, and when I had a problem, they fixed it right away.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 36 of 100

10 Quality
Yes Loyalty
Carter K.

They are very detailed.

Because we are not plumbers, they spend the time to explain how it should be done properly.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 37 of 100

10 Quality
Yes Loyalty
Penny K.

I would recommend them.

I don't know.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 38 of 100

10 Quality
Yes Loyalty
Adrian G.

They're professional.

They're professional.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 39 of 100

10 Quality
Yes Loyalty
Pamela P.

They did a great job.

They accomplished what they needed.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 40 of 100

10 Quality
Yes Loyalty
Luna P.

The service was good.

He was really professional.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 41 of 100

10 Quality
Yes Loyalty
Eric R.

They did a good job.

They were honest about what needed and not needed to be fixed.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 42 of 100

10 Quality
Yes Loyalty
Joe B.

They're trustworthy.

They are efficient and do quick scheduling.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 43 of 100

10 Quality
Yes Loyalty
Ellen M.

They're trustworthy.

They knew what they were doing and they got the job done.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 44 of 100

10 Quality
Yes Loyalty
John N.

They were reliable.

Their communications

Verified Customer of Plumbtree Plumbing and Rooter Inc., 45 of 100

10 Quality
Yes Loyalty
David S.

They're expensive.

They did a good job.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 46 of 100

10 Quality
Yes Loyalty
Susan C.

They're the best.

They're professional, knowledgeable and on time.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 47 of 100

10 Quality
Yes Loyalty
Nicole L.

They're reliable.

They were responsive, showed up when they said they would and completed the project we needed them to.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 48 of 100

10 Quality
Yes Loyalty
J.L.

They're good.

They're good.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 49 of 100

10 Quality
Yes Loyalty
Jacob T.

Great choice

They were very professional and thorough.

Verified Customer of Plumbtree Plumbing and Rooter Inc., 50 of 100

10 Quality
Yes Loyalty