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Paintmasters

Painting
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Alameda  Contra Costa Counties
Diamond Certified Company Report
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Paintmasters
49 SURVEYS
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  • Rating
1 CONSECUTIVE YEAR
SINCE SEPTEMBER 2024
CERT 2805

Diamond Certified Ratings Dashboard

49

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 49 SURVEY RESPONSES

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  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

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Paintmasters
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Diamond Certified Researched Articles on Paintmasters

researched article

A recent interior painting project by Paintmasters

Paintmasters provides a variety of interior and exterior painting services for residential and commercial clients in Contra Costa, Alameda, and Solano Counties. In addition to preparing, painting and staining all types of surfaces (including cabinets and doors), the company has the in-house capabilities to handle specialized work like drywall and stucco repair, popcorn ceiling removal, and more.

Owner David Miles says Paintmasters’ customer-oriented business practices have been instrumental in its success. “We truly care about what we do and love applying our trade knowledge to serve our clients. We understand that their homes are their biggest investments, so when we can take an area that’s in bad shape and utilize our skills to transform it into something beautiful, it’s a great feeling.”

Paintmasters is known for its meticulous approach to surface preparation, which Mr. Miles says is a crucial part of any painting project. “We make sure every surface is perfect for painting, and that includes taking the time to scrape, sand and fill holes in walls. Ultimately, this attention to detail shows our clients that we’re serious about protecting their homes.”

“We prioritize three things on each job: service, quality and communication. By listening to our clients’ needs and walking them through every step our process, we’re able to meet their expectations and make sure they’re 100 percent satisfied with our work.”

Understand the protective power of quality painting services.
When you think about painting your home, you’re probably focused on your color choices and the aesthetic appeal that a new paint job will bring. However, the true value of good exterior and interior paint goes far beyond surface looks. “Paint isn’t always about aesthetics—it’s also about protecting your home,” says David Miles, owner of Paintmasters in Concord. “A lot of people will paint the exterior of their house because they want it to look nice, but it’ll peel off a few months later because they didn’t do it correctly.”

Mr. Miles says preventing this is easier than you might think. “It’s important to get it right the first time so you’re not repainting every few years. The most important thing is finding a painting company that takes its time and follows the right preparation steps. Preparation is everything.”

Interior surfaces face daily wear like scuffs, scratches, moisture and other impacts. If you have kids or pets, the risks multiply. But instead of flinching every time something touches your walls, you can stop worrying by hiring a seasoned professional to do the work correctly the first time.

Likewise, exterior paints have to stand up against weather, UV rays, harsh rain and wind, temperature fluctuations, and more. And if your paint doesn’t hold up, your house can look poorly maintained and be at risk for wood rot, rust, and structural damage. Exterior paint acts like a barrier against moisture and the ravages of nature.

By investing in high-quality paint and hiring an experienced contractor, you can get a quality paint job that looks great and lasts a long time, protecting your home from outside and inside threats. But that starts with preparation—cleaning, sanding, priming and selecting the right type of paint for your specific situation.

Customer satisfaction is a key focus for any successful business, but it’s even more important for painting companies that have earned Diamond Certified. For Paintmasters, keeping clients happy comes down to three factors: communication, service and integrity. “We aim for a level of customer satisfaction that’s above what other companies can provide,” says owner David Miles. “We understand that our clients’ homes are the biggest investments they’ll ever make, so we focus on making them look good and protecting them from the elements.”

Paintmasters has been providing interior and exterior painting services for residential and commercial clients in Contra Costa, Alameda, and Solano Counties since 1992. The company has the in-house capabilities to prepare, paint and stain all types of surfaces (including doors and cabinets), and it’s also qualified to take on specialized projects like popcorn ceiling removal, drywall and stucco repair, and more.

Unlike painting companies that hire inexperienced or temporary workers in an effort to reduce their operating costs, Paintmasters maintains a steady crew of painters who share the company’s standards for quality. “We personally train every employee and bring them through our system from the ground up,” says Mr. Miles. “That way, they know how to use the right products and do the work correctly. Our industry knowledge and skill level are tough to beat.”

Ultimately, Mr. Miles sees Paintmasters’ customer-oriented approach to painting as its most important attribute. “We train our painters to treat our clients’ homes like their own,” he says. “That means communicating clearly and treating every job like a high-end project. We want our customers to be 100 percent satisfied with our work and know that we’ve done everything we can to protect their investments.”

Diamond Certified Researched Capabilities on Paintmasters

Service Area

serving area
Contra Costa County
Alameda County
Solano County
Serving Contra Costa, Alameda and Solano Counties

Main Services

Painting
  • Color Consultations
  • Commercial Painting
  • Exterior Painting
  • Fence Staining
  • Garage Door Painting
  • Garage Floor Painting
  • Interior Painting
  • Kitchen Cabinet Painting
  • Office Painting
  • Painting Restoration
  • Popcorn Ceiling Removal
  • Wallpaper Removal

Additional Services

Interior & Exterior Painting & Staining
Cabinet & Door Painting
Drywall & Stucco Repair
Color Consultations

Company Info

Hours
Mon
07:30 am - 04:00 pm
Tue
07:30 am - 04:00 pm
Wed
07:30 am - 04:00 pm
Thu
07:30 am - 04:00 pm
Fri
07:30 am - 04:00 pm
Sat
Closed
Sun
Closed
Closed
Mon – Fri: 7:30am – 4pm
Website
Contact
Paintmasters

Capabilities Table

Company Name
Paintmasters
Phone Number
DCID Number
DCID9253708089
Managers
David Miles, Owner
Years in Industry
33 (Manager)
# of Employees
17
License
637262
Memberships
National Federation of Independent Business (NFIB)
Insurance
Liability Insurance,
Workers' Compensation
Founded
1992
Customer Type
Residential, Commercial
Warranties & Guarantees
Five-Year Limited Performance Warranty (Does Not Cover the Splitting of Paint That May Occur Over Caulked Gaps on Some Cabinets Due to Natural Movement of the Panel and Frame), Limited Warranty on Surfaces With Previous Coatings Not Done by Paintmasters That Exhibit Paint Failure
Payment Accepted
american express,
discover,
mastercard,
visa

Certifications & Awards

diamond certified logo

Brands

capabilities award

Key Factors

Paintmasters Established in 1992
Established in 1992
Paintmasters Special Discount
Special Discount
Paintmasters Residential & Commercial
Residential & Commercial
Paintmasters Free Estimates
Free Estimates
Paintmasters Appointments Available
Appointments Available
Paintmasters Same-Day Response
Same-Day Response
Paintmasters Green business Practices
Green business Practices
Paintmasters Worksmanship Guaranteed
Worksmanship Guaranteed

Select Photos From Paintmasters

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Picture of Paintmasters - Paintmasters

Diamond Certified Expert Contributor Advice & Tips

David Miles is owner of Paintmasters, a Diamond Certified company. He can be reached at (925) 399-1975 or thepaintmaster@sbcglobal.net.

David Miles is owner of Paintmasters, a Diamond Certified company. He can be reached at (925) 399-1975 or thepaintmaster@sbcglobal.net.

Human Interest Profile Coming Soon


Paintmasters Website and External Feeds

FAQs

By Paintmasters

How will you prepare for my painting project?

Will you protect my belongings while you’re working?

Can you help me choose paint colors?

Will you be sensitive to my needs while you’re working?

Are there any new paint products on the market?

Paintmasters Ratings and Survey Responses

diamondcertified logo
Paintmasters
49 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
1 CONSECUTIVE YEARS
SINCE SEPTEMBER 2024
CERT 2805

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Phone Survey Responsesfrom 49 Verified Customers

Duane I.

They were terrific. They did more than they said they would do. They're very customer oriented, the end product was just want we wanted and I was very impressed with them.

The whole process was very straightforward and they always focused on the customer. It's just a great business. Brian was great and always kept us informed.

Verified Customer of Paintmasters, 1 of 49

10 Quality
Yes Loyalty
Jeanette B.

They're very professional, do a thorough job, respectful of your space and they walk you through the whole thing so that there's no surprises.

The upfront approach and that they bring paint samples before you make a final decision

Verified Customer of Paintmasters, 2 of 49

10 Quality
Yes Loyalty
Tom S.

They're nice, responsive and personable. Whenever we need painting done, we don't even think about using anyone else.

They're great people.

Verified Customer of Paintmasters, 3 of 49

10 Quality
Yes Loyalty
Richard B.

I appreciated the quality and attention to detail. Brian was always informative and let us know when he was coming.

The attention to detail and making sure that we were satisfied, they helped us pick out colors and had good quality.

Verified Customer of Paintmasters, 4 of 49

10 Quality
Yes Loyalty
Vickie N.

Paintmasters does great work and they are fair in their pricing. I've been using them for years.

The quality of the work and people

Verified Customer of Paintmasters, 5 of 49

10 Quality
Yes Loyalty
Heather B.

They were prompt, responsive, reliable, did a good job and cleaned up after themselves.

They were very easy to work with.

Verified Customer of Paintmasters, 6 of 49

10 Quality
Yes Loyalty
Mike N.

Quality work, professionalism, responsiveness and they get back to you quickly.

They were able to knock it out with no issues. It was painless.

Verified Customer of Paintmasters, 7 of 49

10 Quality
Yes Loyalty
Michelle R.

They were very personable and took the time to get us exactly what we wanted.

They were easy to meet and talk to. If I had any concerns, they dealt with them.

Verified Customer of Paintmasters, 8 of 49

10 Quality
Yes Loyalty
Dave B.

They are very professional and they do what they say they are going to do.

Overall, they were very conscientious and took extra steps as a third party contractor to make sure the client was satisfied.

Verified Customer of Paintmasters, 9 of 49

10 Quality
Yes Loyalty
Claire N.

They're knowledgeable, on time and friendly. It was a job well done.

The consultation and the help I got during it, they just made everything easy.

Verified Customer of Paintmasters, 10 of 49

10 Quality
Yes Loyalty
Vicki P.

They were very professional, attentive and cleaned up their mess.

Them being on time and the friendliness when answering my questions

Verified Customer of Paintmasters, 11 of 49

10 Quality
Yes Loyalty
Sheree H.

They're the best. Don't waste your time with other places.

Brian and Chris

Verified Customer of Paintmasters, 12 of 49

10 Quality
Yes Loyalty
Gilbert B.

Good quality, dependable, timely and fair pricing.

The quality of work, options, and the personal touch

Verified Customer of Paintmasters, 13 of 49

10 Quality
Yes Loyalty
Liam K.

They have great customer service and do good work.

He was able to squeeze me in really quickly.

Verified Customer of Paintmasters, 14 of 49

10 Quality
Yes Loyalty
John M.

They did a good job and they were very efficient.

That everything was done quickly, efficiently and it was great quality.

Verified Customer of Paintmasters, 15 of 49

10 Quality
Yes Loyalty
Bill B.

They were very professional and did a good job.

The finished product was exactly what I wanted.

Verified Customer of Paintmasters, 16 of 49

10 Quality
Yes Loyalty
Christine K.

Great customer service and attention to detail

They were really easy to communicate with.

Verified Customer of Paintmasters, 17 of 49

10 Quality
Yes Loyalty
David W.

They're responsive, reliable and trustworthy.

They worked to my standards, which most people consider to be high.

Verified Customer of Paintmasters, 18 of 49

10 Quality
Yes Loyalty
Joey S.

They have fair pricing and do quality work.

The professionalism and the quality of the work

Verified Customer of Paintmasters, 19 of 49

10 Quality
Yes Loyalty
Rick K.

They do quality work and a complete job.

That it was a quality job for a fair price

Verified Customer of Paintmasters, 20 of 49

10 Quality
Yes Loyalty
Sean S.

They're a quality and trusted painter.

The owner is very thorough.

Verified Customer of Paintmasters, 21 of 49

10 Quality
Yes Loyalty
Chenyin H.

They're great. I would recommend them.

They're pretty prompt, responsive and clean up after themselves.

Verified Customer of Paintmasters, 22 of 49

10 Quality
Yes Loyalty
Brian B.

They were fast and did good work.

Just what I had already mentioned.

Verified Customer of Paintmasters, 23 of 49

10 Quality
Yes Loyalty
Ann H.

Use them! They do quality work.

The communication and the quality of the work

Verified Customer of Paintmasters, 24 of 49

10 Quality
Yes Loyalty
Rita W.

They're courteous and on time.

They fact that they came on time when they said they would

Verified Customer of Paintmasters, 25 of 49

10 Quality
Yes Loyalty
M.B.

I'd highly recommend them.

The finished product

Verified Customer of Paintmasters, 26 of 49

10 Quality
Yes Loyalty
Christina S.

They're very high quality.

The quality of the paint job that they did

Verified Customer of Paintmasters, 27 of 49

10 Quality
Yes Loyalty
T.H.

They are very thorough.

Their communication skills and quality of work

Verified Customer of Paintmasters, 28 of 49

10 Quality
Yes Loyalty
Jerry L.

They're a good company.

That they're larger company as opposed to an independent one

Verified Customer of Paintmasters, 29 of 49

10 Quality
Yes Loyalty
Natalie P.

I would use them again.

The timeliness and that they were quick

Verified Customer of Paintmasters, 30 of 49

10 Quality
Yes Loyalty
Steve L.

They do good service.

They do good and they're dependable.

Verified Customer of Paintmasters, 31 of 49

10 Quality
Yes Loyalty
S.P.

They do a great job.

I think they are knowledgeable and helpful. They explained the process. what to look out for and concerns we may deal with.

Verified Customer of Paintmasters, 32 of 49

10 Quality
Yes Loyalty
Susan Y.

They really care about their customers. Brian is great and informative. You can tell he's really knowledgeable about paints, whether it's for interior or exterior. He was very happy to share information with us, so that we could understand everything, especially that waterproofing was necessary. The price was also fair. They care about quality of the work and are willing to come back if anything is missed.

The preliminary site walk and the walkthrough after the job was completed.

Verified Customer of Paintmasters, 33 of 49

9 Quality
Yes Loyalty
Stephanie N.

They were able to completely refurbish my cabinets. It looks brand new and it just looks like a whole new kitchen. They were high quality and had great customer service. They're easy to work with and responsive. I even had forgotten some things I had wanted painted and they came back no problem. They're very reliable. I've worked with other painters and none have been like them.

They're super easy to work with.

Verified Customer of Paintmasters, 34 of 49

9 Quality
Yes Loyalty
Ann M.

They really know their business. They're qualified and make sure customers are pleased with the results. They are kind people and very attentive to details.

They're very responsive.

Verified Customer of Paintmasters, 35 of 49

9 Quality
Yes Loyalty
Greg H.

They did a professional job and took their time to do it right.

They're very friendly, professional, responsive and have good customer service.

Verified Customer of Paintmasters, 36 of 49

9 Quality
Yes Loyalty
Sue T.

Great owner, good preparation work and they were on time.

That they had a spray booth for the doors

Verified Customer of Paintmasters, 37 of 49

9 Quality
Yes Loyalty
Danielle H.

They were communicative, friendly and professional.

That they were easy to work with

Verified Customer of Paintmasters, 38 of 49

9 Quality
Yes Loyalty
Jessica L.

They're reliable and have good customer service.

The main representative came out multiple times with different paint samples and oversaw the work.

Verified Customer of Paintmasters, 39 of 49

9 Quality
Yes Loyalty
A.J.S.

They're timely, responsive, prepped and clean.

How fast David got back to me when I called the first time

Verified Customer of Paintmasters, 40 of 49

9 Quality
Yes Loyalty
Jennie Z.

They're very friendly and knowledgeable.

The way that Brian was able to walk us through how everything would be done, things turned out better than we anticipated.

Verified Customer of Paintmasters, 41 of 49

9 Quality
Yes Loyalty
Drew A.

They did good quality work.

I just liked having my house painted.

Verified Customer of Paintmasters, 42 of 49

9 Quality
Yes Loyalty
Jeana H.

I love Brian. He's great.

The blend of quality of work, customer service and it wasn't the most expensive.

Verified Customer of Paintmasters, 43 of 49

9 Quality
Yes Loyalty
Nida P.

I would recommend them. They did a good job and they're polite and nice.

The painter was fantastic and the manager Brian was helpful and responsive. They are very willing to do what you ask and responsive to your concerns.

Verified Customer of Paintmasters, 44 of 49

8 Quality
Yes Loyalty
Steve F.

They did a great job and the owner was very helpful.

How responsive they were

Verified Customer of Paintmasters, 45 of 49

8 Quality
Yes Loyalty
Meridith M.

They're reliable and have great communication.

The communication and reliability

Verified Customer of Paintmasters, 46 of 49

8 Quality
Yes Loyalty
Dan R.

They're good folks.

Their professionalism

Verified Customer of Paintmasters, 47 of 49

8 Quality
Yes Loyalty
Jayden E.

As far as the cost ,we got an estimate and the price was surprisingly high, but I'd say to get an estimate and see if it works for you.

They were able to take me in pretty quickly and finished when they said they would.

Verified Customer of Paintmasters, 48 of 49

6 Quality
Yes Loyalty
Carter E.

Nothing

I have no comments.

Verified Customer of Paintmasters, 49 of 49

5 Quality
No Loyalty
READ ALL 49 SURVEY RESPONSES