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Pacific Coast Termite

Termite Control
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Diamond Certified Company Report
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Pacific Coast Termite
465 SURVEYS
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  • Rating
16 CONSECUTIVE YEARS
SINCE FEBRUARY 2010
CERT 1624

Diamond Certified Ratings Dashboard

465

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 465 SURVEY RESPONSES

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification

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  • Survey Responses
  • Diamond Certified Video Player
  • Researched Articles & Profile
  • Capabilities
  • Photos
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Pacific Coast Termite
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Diamond Certified Video Reports on Pacific Coast Termite

Pacific Coast Termite Diamond Certified Video Profile

Diamond Certified Researched Articles on Pacific Coast Termite

researched article

A Pacific Coast Termite technician sprays for termites.

Pacific Coast Termite is a family-owned and operated business that uses orange oil to rid homes of destructive, unwanted pests. The company serves residential and commercial clients throughout Northern California, and it also has offices in Southern California. In addition to handling infestation removal, it offers preventive pest control treatments to help defend against future invasions.

Pacific Coast Termite specializes in the use of XT-2000® Orange Oil, a naturally occurring essential oil that’s made from orange rinds and contains an active ingredient called d-limonene. According to the company, when orange oil is injected directly into infested areas, it eradicates termites and their eggs on contact.

Pacific Coast Termite also offers alternative pest control products, including Bora-Care®, which is formulated for the interior and exterior control of subterranean termites, drywood termites, wood-destroying beetles, and decay fungi. The company’s inspectors provide complimentary, thorough inspections of buildings and homes; detailed reports of their findings; and recommendations for treatment and pricing.

“We pride ourselves on our professionalism and our environmental approach to termite and pest removal. We respect our customers' homes and take care to protect their belongings while we work. Our goal is to offer our customers thorough, effective termite and pest control by using the most advanced techniques and methods available and providing the utmost in professional service.”

Termite control can be effectively and professionally managed, but no treatment is 100 percent guaranteed.
Discerning consumers must pay careful attention to pest control companies’ warranties to ensure they’re properly covered in case of re-infestation. Does the warranty only protect against certain types of termites? How long does the warranty last? Each company will have different provisions, so you should read the fine print to effectively compare the various terms.

A second concern is the treatment itself. Is it toxic to humans? Will the chemicals leach into the environment and water supply? Does it provide protection against more than one type of termite or pest? Does it require you to vacate the premises for several days while the treatment is underway?

Ask if the company is staffed with professionals who are geared toward customer service and knowledgeable about termites and other pests. Is the inspection a thorough one? Are they trying to solve a problem or just sell you a solution?

Joseph Grande, manager of Pacific Coast Termite’s Northern California branch, says the best course of action is to get two or three bids from different pest control companies. Even if you know nothing about termite control, you can use the bids to compare firms. You may be presented with multiple treatment options, which you can use to form follow-up questions and ask the contractors about their competitors’ solutions. The most professional and knowledgeable firms rise to the top.

Pacific Coast Termite's Northern California branch is dedicated to providing environmentally-safe techniques to protect customers' homes or businesses from wood-devouring pests. The firm uses two chief products: one made of borate compound, which is benign to humans and pre-treats wood to make it resistant to termites and other pests; and one made of orange oil, which is derived from orange rinds and uses acidic pH to kill existing termites.

Pacific Coast Termite's professional and experienced inspectors offer free inspections and detailed reports that include treatment and pricing options. Once customers decide on a plan, the company sets up a treatment date and its technicians go to work. The treatments are safe, effective and don't require clients to vacate their buildings.

Diamond Certified Researched Capabilities on Pacific Coast Termite

Service Area

Northern California
Serving Northern California

Main Services

Termite Control
  • WDO inspections
  • Drywood Termites
  • Pest Control
  • Subterranean Termites
  • Swarming Termites
  • Termite Control
  • Termite Inspection
  • Termite Prevention
  • Termite Removal
  • Termite Tenting
  • Termite Treatment

Additional Services

Free Inspections & Estimates
(Restrictions Apply: $350 Fee for Inspection if Home is For Sale or in Escrow)
Termite, Pest & Rodent Control
Pest Control Insulation

Company Info

Hours
Mon
08:00 am - 05:00 pm
Tue
08:00 am - 05:00 pm
Wed
08:00 am - 05:00 pm
Thu
08:00 am - 05:00 pm
Fri
08:00 am - 05:00 pm
Sat
08:00 am - 05:00 pm
Sun
Closed
Open Now
Mon – Sat: 8am – 5pm
Website
Contact
Pacific Coast Termite

Capabilities Table

Company Name
Pacific Coast Termite
DCID Number
DCID8007224342, DCID5102520801
Managers
Joseph Grande, Manager,
Danny Wilson, Manager
Years in Industry
13 (Managers)
# of Employees
100+
License
5139
Memberships
Better Business Bureau
Insurance
Liability Insurance,
Workers' Compensation
Customer Type
Commercial, Residential
Warranties & Guarantees
2-Year Standard Warranty Against Reinfestation, Extended Warranties Available
Payment Accepted
american express,
discover,
mastercard,
visa

Certifications & Awards

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Key Factors

Pacific Coast Termite Residential & Commercial
Residential & Commercial
Pacific Coast Termite Weekend Hours
Weekend Hours
Pacific Coast Termite Free Estimates
Free Estimates
Pacific Coast Termite Coupon on Website
Coupon on Website
Pacific Coast Termite Worksmanship Guaranteed
Worksmanship Guaranteed

Select Photos From Pacific Coast Termite

1 of 6Picture of It also offers alternative pest control products like Bora-Care. - Pacific Coast Termite
It also offers alternative pest control products like Bora-Care.
Picture of It also offers alternative pest control products like Bora-Care. - Pacific Coast Termite
Picture of A Pacific Coast Termite technician sprays for termites. - Pacific Coast Termite
Picture of The company specializes in eco-friendly treatments such as orange oil. - Pacific Coast Termite
Picture of Pacific Coast Termite performs detailed home and property inspections. - Pacific Coast Termite
Picture of The company handles subterranean drywood and Formosan termites. - Pacific Coast Termite
Picture of The company also treats for wood-destroying beetles and decay fungi. - Pacific Coast Termite

Pacific Coast Termite Website and External Feeds

Social Media Links

FAQs

By Pacific Coast Termite

How do I know if I have a termite problem?

How do I prevent termites?

What’s orange oil?

Do I have to leave my home during the treatment?

What’s Bora-Care®?

When is the best time to pre-treat wood with Bora-Care?

Is Bora-Care effective?

Is Bora-Care safe?

Pacific Coast Termite Ratings and Survey Responses

diamondcertified logo
Pacific Coast Termite
465 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
16 CONSECUTIVE YEARS
SINCE FEBRUARY 2010
CERT 1624

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification

Phone Survey Responsesfrom 465 Verified Customers

Daniel C.

They were on time, they had good customer service, and I would highly recommend them.

Verified Customer of Pacific Coast Termite, 1 of 465

10 Quality
Yes Loyalty
Dave S.

I would tell them that they can trust them and that they are worth working with.

Verified Customer of Pacific Coast Termite, 2 of 465

10 Quality
Yes Loyalty
Brenda F.

An expert was available to answer all of my incredibly detailed questions.

Verified Customer of Pacific Coast Termite, 3 of 465

10 Quality
Yes Loyalty
Lynn B.

From the first meeting with them, they were very detail oriented in how they appeared and the car they drove. The company logo was on the car and their attire had their logo. They put on booties when they entered my home, and when they went in the attic, they even put something under the ladder to protect the floor, so those details to maintain and make sure my home stays clean were appreciated.

Verified Customer of Pacific Coast Termite, 4 of 465

10 Quality
Yes Loyalty
Kelly M.

Their orange oil works well. Their work was very thorough. They seemed very prepared and professional with their presentation and estimate. The cost was competitive in comparision to other companies, and it was a good value for a reasonable cost. They were very responsive. I had no complaints. I would recommend them and I have.

Verified Customer of Pacific Coast Termite, 5 of 465

10 Quality
Yes Loyalty
Sherie R.

They just recently did the work for us, and the job they did was really great. They were really thorough, and now we don't see anymore termites, which is wonderful. They did their job. They got in and got out. They were really quick in how they did their work. They did a really good job too, because now, the termites are gone.

Verified Customer of Pacific Coast Termite, 6 of 465

10 Quality
Yes Loyalty
Silvia R.

They did a very thorough examination. They did the work the way they had explained it would be done, and it was done very well. They completed their work in a short period of time, and it worked, because we've had no problems since. They were very complete and thorough in all areas that they treated.

Verified Customer of Pacific Coast Termite, 7 of 465

10 Quality
Yes Loyalty
George G.

I was very satisfied. They did a wonderful job. A few months later, I had them come back again to redo a few spots. They came back out and sprayed. Some of them had even gotten into a chest, but he took out the drawers, sprayed, and put them back, which was nice.

Verified Customer of Pacific Coast Termite, 8 of 465

10 Quality
Yes Loyalty
Cinda B.

They were very knowledgeable and reliable. They really knew their job. I thought the first guy that came out was going to take care of my rat problem immediately, but he had to come back. Once they really started the work, they showed their expertise.

Verified Customer of Pacific Coast Termite, 9 of 465

10 Quality
Yes Loyalty
Andrea B.

I am the property owner, and I used them to take care of any problems in a tenant's home. It is a good method of extermination for people with pets and young children, or people who are elderly where tenting would be a hardship and unsafe.

Verified Customer of Pacific Coast Termite, 10 of 465

10 Quality
Yes Loyalty
Elaine V.

I have worked with several people and there is one that stands out, his name starts with an "I", I always ask for him. He is worth his weight in gold. He comes out every year and really goes through the place from top to bottom.

Verified Customer of Pacific Coast Termite, 11 of 465

10 Quality
Yes Loyalty
Ellen V.

They were prompt, thorough, showed up on time and did exactly what they said they would do. They provided a warranty. They were very professional, and spent about 3 hours here, so I feel they were very thorough.

Verified Customer of Pacific Coast Termite, 12 of 465

10 Quality
Yes Loyalty
Arthur J.

It's a different method that did not require tenting, which is what I care about. It is quick and easy compared to having to tent a home and pump in poisons. I was very happy to hear this method was possible.

Verified Customer of Pacific Coast Termite, 13 of 465

10 Quality
Yes Loyalty
Cheri M.

They were very informative and professional. They were fair in their pricing, and they took care of what was needed. They were very thorough in their work, and they got the job done. It worked out well.

Verified Customer of Pacific Coast Termite, 14 of 465

10 Quality
Yes Loyalty
Debbie G.

I haven't seen anymore termites. I liked the guys who came out and did the work. They were very friendly, and everything was explained to me. They were very knowledgeable, and I liked that.

Verified Customer of Pacific Coast Termite, 15 of 465

10 Quality
Yes Loyalty
Aiden L.

They did the work, they were courteous, and they showed up on time. They did the work quickly. We did not have to move out while they were doing it, which made it very convenient for us.

Verified Customer of Pacific Coast Termite, 16 of 465

10 Quality
Yes Loyalty
Henry C.

They are informative and detailed in the explanation of the work performed. If something didn't work, they owned up to it and came right out making sure the customer is satisfied.

Verified Customer of Pacific Coast Termite, 17 of 465

10 Quality
Yes Loyalty
Ms. D.

Well, they were very professional, they took care of the problem we were having, and I would recommend them to my neighbors. I also love that they don't have to tent my home.

Verified Customer of Pacific Coast Termite, 18 of 465

10 Quality
Yes Loyalty
Martin M.

We were satisfied, and we would recommend them. They were very informative and answered all of our questions. They also took photos when they were underneath the house.

Verified Customer of Pacific Coast Termite, 19 of 465

10 Quality
Yes Loyalty
Isabel K.

They were very professional and friendly. Also, the process did not take as long as I expected between the inspection and the treatment. It was fast and convenient.

Verified Customer of Pacific Coast Termite, 20 of 465

10 Quality
Yes Loyalty
Elizabeth M.

I always recommend them, and I tell them it's so much better than that poison where you have to leave the house. It smells strongly like orange inside, but that

Verified Customer of Pacific Coast Termite, 21 of 465

10 Quality
Yes Loyalty
Jim S.

It really seemed like they knew what they were doing. I like the orange oil aspect of it, so they didn't have to tent the house. It was just very convenient.

Verified Customer of Pacific Coast Termite, 22 of 465

10 Quality
Yes Loyalty
Shirley L.

Well as far as I can tell they did a fine job. One was under the house and the other was on top. I checked the spaces, and it looks like it came out okay.

Verified Customer of Pacific Coast Termite, 23 of 465

10 Quality
Yes Loyalty
Chris H.

Their use of orange oil is really great, because it works effectively, and is the quickest and easiest way to get rid of termites. We were very satisfied.

Verified Customer of Pacific Coast Termite, 24 of 465

10 Quality
Yes Loyalty
Irina P.

That I highly recommend both guys, because compared to other companies, they're very honest, straightforward, courteous, professional, and knowledgeable.

Verified Customer of Pacific Coast Termite, 25 of 465

10 Quality
Yes Loyalty
Ramona E.

They were there when they said they would be and were very clear on how long it would take and what it would entail. Other companies were very vague.

Verified Customer of Pacific Coast Termite, 26 of 465

10 Quality
Yes Loyalty
Ray M.

If they have a termite infestation, the initial dialogue is great, but after the initial dialogue, the information flow was a bit of a challenge.

Verified Customer of Pacific Coast Termite, 27 of 465

10 Quality
Yes Loyalty
Matt L.

They did a great job, and it was easy. They managed to take care of the part of the house that was affected, without disrupting everything else.

Verified Customer of Pacific Coast Termite, 28 of 465

10 Quality
Yes Loyalty
Michelle R.

They did a great job, and I didn't even have to leave my house. I stayed, and the pets could stay, plus the work was guaranteed for two years.

Verified Customer of Pacific Coast Termite, 29 of 465

10 Quality
Yes Loyalty
Jennifer J.

I have told friends and will continue to tell friends that they are very respectful, did an amazing job and were professional.

Verified Customer of Pacific Coast Termite, 30 of 465

10 Quality
Yes Loyalty
Nancy D.

I like Pacific Coast and think they are really good. I don't want to use anyone else, because I don't want poison in my house.

Verified Customer of Pacific Coast Termite, 31 of 465

10 Quality
Yes Loyalty
Lily E.

They are very thorough and good with their work. They're efficient and good at what they do. They eliminate the need to tent.

Verified Customer of Pacific Coast Termite, 32 of 465

10 Quality
Yes Loyalty
Kim L.

They are prompt and courteous. They have good explanations, and they walk you through everything. They are very thorough.

Verified Customer of Pacific Coast Termite, 33 of 465

10 Quality
Yes Loyalty
Estelle L.

It's easier and faster than tenting and having to go through all of that. They seemed honest, efficient, and dependable.

Verified Customer of Pacific Coast Termite, 34 of 465

10 Quality
Yes Loyalty
Larry B.

My experience was very good. They did the work and got rid of the termites. I would say to use them. It works well.

Verified Customer of Pacific Coast Termite, 35 of 465

10 Quality
Yes Loyalty
Melody R.

They did a very good job. I had no problems. They were experienced, prompt, and they answered all of my questions.

Verified Customer of Pacific Coast Termite, 36 of 465

10 Quality
Yes Loyalty
Diane D.

They did a really good job, and they gave us a discount on the work. They were very thorough and professional.

Verified Customer of Pacific Coast Termite, 37 of 465

10 Quality
Yes Loyalty
Vivian M.

I would say to use them. I didn't have to leave the house for three days like I did with other companies.

Verified Customer of Pacific Coast Termite, 38 of 465

10 Quality
Yes Loyalty
Suzanne B.

They were neat, fast, and they got the job done. You didn't have to turn your life around for the service.

Verified Customer of Pacific Coast Termite, 39 of 465

10 Quality
Yes Loyalty
Martin Z.

They are very helpful, come out and do the work, are prompt and courteous and good with customer service.

Verified Customer of Pacific Coast Termite, 40 of 465

10 Quality
Yes Loyalty
Robert L.

They showed up on time when they said they would and went above and beyond to make sure that I was happy.

Verified Customer of Pacific Coast Termite, 41 of 465

10 Quality
Yes Loyalty
Sandy E.

They were very prompt, they came up, they did their business, and they left. They were very professional.

Verified Customer of Pacific Coast Termite, 42 of 465

10 Quality
Yes Loyalty
Virginia S.

They came when they said they would. They were very friendly, helpful and explained everything to me.

Verified Customer of Pacific Coast Termite, 43 of 465

10 Quality
Yes Loyalty
Maria S.

They are professional, clean, and so far so good. I have no complaints, and I highly recommend them.

Verified Customer of Pacific Coast Termite, 44 of 465

10 Quality
Yes Loyalty
Gary H.

They back up what they say. If there are termite droppings, they will come back and take care of it.

Verified Customer of Pacific Coast Termite, 45 of 465

10 Quality
Yes Loyalty
Joseph K.

They were very customer sensitive, they answered all of my questions, and they were very thorough.

Verified Customer of Pacific Coast Termite, 46 of 465

10 Quality
Yes Loyalty
Mary P.

I would definitely recommend them. They were thorough, explained everything and did a great job.

Verified Customer of Pacific Coast Termite, 47 of 465

10 Quality
Yes Loyalty
Robert R.

They are honest, get the job right and the technicians that come out are very nice and thorough.

Verified Customer of Pacific Coast Termite, 48 of 465

10 Quality
Yes Loyalty
Diane H.

They are prompt, reliable, professional, and just a good company to deal with for the most part.

Verified Customer of Pacific Coast Termite, 49 of 465

10 Quality
Yes Loyalty
Betty D.

What I liked was that I didn't have to tent, and I haven't seen evidence of any more termites.

Verified Customer of Pacific Coast Termite, 50 of 465

10 Quality
Yes Loyalty