Ortiz Heating and Air Conditioning sells, repairs, services and installs all types of heating, ventilating and air conditioning (HVAC) equipment for residential and commercial clients throughout the Bay Area. The family-owned and operated company also offers HVAC equipment maintenance, which is recommended by manufacturers and keeps equipment running efficiently. As an authorized Carrier Dealer, it’s recognized as one of Northern California’s premier experts in Carrier products and installation methods.
Owner Alex Ortiz established Ortiz Heating and Air Conditioning in 1999 to provide friendly, high-quality HVAC services for Bay Area home and business owners. Mr. Ortiz says his technicians approach their jobs with the same drive and passion. “They recognize they’re ambassadors for a company that takes pride in treating its customers with the highest levels of courtesy and respect.”
Ortiz Heating and Air Conditioning thoroughly explains its clients’ options before working on their HVAC systems, including the advantages and disadvantages of specific products and equipment. “We assess each job and discuss what needs to be done,” says Mr. Ortiz, “whether it’s installing a new, energy-efficient appliance or simply making an adjustment to an existing system.”
“We treat our customers’ homes as if they were our own—we show up on time, work efficiently and leave sites clean when we leave. Each heating and air conditioning system is tailored to the needs of each individual client; we never try to sell them something they don’t need.”
When you hire an HVAC contractor, remember that the first person through the door represents the company.
First impressions are indelible—particularly when you’re admitting an unfamiliar person into your home and letting them work inside, perhaps unsupervised, for hours or even days at a time.
“Do they have uniforms? Are they professional looking?” These are the questions Alex Ortiz, owner of Ortiz Heating and Air Conditioning, recommends people consider when evaluating HVAC (heating, ventilation and air conditioning) contractors. “The way they talk on the phone, the way they handle themselves, what posture they have…it all makes a big impression,” he says.
It’s not enough to merely trust your contractors. You want to trust them completely, says Mr. Ortiz. When you hire reputable, insured, bonded companies, you have the luxury of taking their honesty and reliability for granted so you can focus exclusively on the work itself. “You want to be able to say, ‘I’ll leave the check on the table. I'll leave the key under the door. The dog is very friendly. Feel free to walk in the house,’” he says.
Mr. Ortiz notes how the last few years have witnessed a sharp increase in the number of unlicensed HVAC contractors. Hiring them carries obvious problems: They can’t obtain insurance and are therefore not covered for damage to your home or injury to their workers. But equally important, says Mr. Ortiz, their willingness to break the rules suggests they might also cut corners while performing the work itself.
A good place to find reputable operators, he says, is an objective ratings service like Diamond Certified. He also recommends you research the company’s license to verify that former customers haven’t lodged unresolved complaints against them.
There are plenty of Bay Area contractors in the heating, ventilation and air conditioning (HVAC) industry who do good work, says Alex Ortiz, owner of Ortiz Heating and Air Conditioning. What sets his company apart, he says, is something less tangible: How his technicians approach their jobs. They recognize they're ambassadors of a company that prides itself on the highest levels of courtesy and respect for its customers. For everyone at Ortiz Heating and Air Conditioning, it's not just a 24/7 job but, says Mr. Ortiz, "It's the entire year. It's our life."
Mr. Ortiz attributes that commitment to dedication to his company's high standing in its community, a fact he says is reaffirmed "everywhere we look or when we talk to people." The company is known for working fast, efficiently and professionally.
Since 1999, Ortiz Heating and Air Conditioning has sold, repaired, serviced and installed all types of heating and air conditioning equipment to its customers across the Bay Area. As duct cleaning specialists as well, the company can help protect your family or coworkers–particularly those with allergies or respiratory conditions–from the hazards of dust, dirt, mold and mildew.
Ortiz Heating and Air Conditioning is a family-owned and operated company. That puts customers at ease, says Mr. Ortiz, and makes them comfortable leaving a technician in their home while they're at work or running errands.
The company offers two full years' warranty on labor and most parts, along with any applicable manufacturer's warranties.
Mr. Ortiz typically pays a visit to a project following its completion to make sure the customers are satisfied and to answer any questions. He reassures them he'll be available in the future should they have any concerns or problems with their equipment–"a rare occurrence," he says.
