Oro Pro Plumbing, Inc. provides a complete range of plumbing services for residential and commercial clients in San Mateo, Santa Clara, and San Francisco Counties. In addition to repairing and installing faucets, toilets, and other plumbing fixtures, the company has the training and equipment to work on water heaters, perform sewer line repairs, and more.
Owner Jonatan Bautista says Oro Pro Plumbing’s ability to identify and solve complicated plumbing issues has been crucial to its success. “When we diagnose a problem, we don’t just fix it and leave—we show the customer how to prevent it from happening in the future. They know that whenever they need a plumber, we’ll be there to resolve the issue in a timely manner.”
Oro Pro Plumbing focuses on communicating with its clients throughout every phase of the plumbing process, which Mr. Bautista says is important for ensuring they have positive experiences. “We always update our customers if something arises during the course of their projects, from a minimal repair to a worst case scenario. It’s easier for them to weigh their options once they understand the extent of the repairs, so they really appreciate how communicative we are.”
“Our customers are very important to us, so we go above and beyond to make sure they’re getting quality workmanship and fair pricing. By providing them with upfront information and clearly explaining our work, we’re able to help them make the best decisions for their homes and businesses.”
If you need to hire a plumbing company, look for one that has up-to-date training and equipment.
Thanks to cutting-edge technology, plumbing companies are able to provide faster, more effective service than ever before. Here are two examples of industry innovations being utilized today:
ProPress® pipe fitting
Due to the prevalence of galvanized water piping in older homes, many homeowners are “re-piping” their homes with plastic or copper piping. Traditionally, copper pipes are connected by soldering joints, but a recent innovation offers a faster, safer and more consistent means of connecting pipes. The ProPress pipe fitting system utilizes specialized gaskets that are machine-pressed onto each fitting to create a watertight joint.
In addition to being more efficient than soldering, this method is safer because it avoids the potential for burns caused by hot flux. Furthermore, it provides more consistency of quality—workmanship can vary when soldering by hand, but with ProPress, every fitting is connected with the same precision. Considering the substantial cost of re-piping, the superior assurance provided by the ProPress method can be worth the additional investment.
Trenchless sewer pipe replacement
In the past, a broken sewer line required an expensive, time-consuming repair, wherein the buried pipe had to be excavated and replaced. Fortunately, with today’s “trenchless” technology, sewer line replacement entails a much faster (and far less messy) process. Rather than digging up the extent of the broken pipe, a plumber only needs to dig two holes: one near your house and one near the sidewalk where the pipe connects to the sewer main. Using hydraulic equipment, the new sewer line (typically composed of high-density polyethylene) is pulled through the existing one, while a “bursting head” at the front breaks apart the old pipe to make room it. Not only does this method provide a more efficient means of replacement, it also creates a seamless pipeline from point A to point B, which reduces the chance for future damage from roots.
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Oro Pro Plumbing, Inc., the best way to keep a satisfied clientele base is to focus on customer service in every aspect of its operations. “We don’t want our clients to feel rushed; we want them to feel cared for,” says owner Jonatan Bautista. “That’s why we take the extra time to closely inspect fixtures, answer questions, and even look up parts and contact distributors to find the best prices.”
Oro Pro Plumbing has been providing plumbing services for residential and commercial clients in San Mateo, Santa Clara, and San Francisco Counties since 2014. The company has the training and equipment to repair and install faucets, toilets, and other plumbing fixtures, and it’s also qualified to perform sewer line repairs, work on water heaters, and more.
Unlike less experienced plumbing companies that do the bare minimum of work required by state codes, Oro Pro Plumbing goes above and beyond to ensure long-lasting quality on every job. “We use the most reliable equipment and materials available, which allows us to provide our customers with extended warranties,” says Mr. Bautista. “They know that if anything fails unexpectedly, we’ll be there to take care of it.”
Another distinguishing attribute of Oro Pro Plumbing is its rigorous approach to quality control. “We take ‘before and after’ photos of every job to create a visual record of the problem and show how we corrected it,” explains Mr. Bautista. “We also write very detailed estimates and invoices, so there are plenty of things to reference if a problem occurs later.”