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Oro Pro Plumbing, Inc.

Plumbing
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San Francisco  San Mateo  Santa Clara Counties
Diamond Certified Company Report
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Oro Pro Plumbing, Inc.
196 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
9 CONSECUTIVE YEARS
SINCE NOVEMBER 2016
CERT 2399

Diamond Certified Ratings Dashboard

196

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 196 SURVEY RESPONSES

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

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  • Survey Responses
  • Diamond Certified Video Player
  • Researched Articles & Profile
  • Capabilities
  • Photos
  • Expert Contributor Advice & Tips
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Diamond Certified Company Report SUMMARY UPDATE February 2025

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Oro Pro Plumbing, Inc.

Rated Highest in Quality and Helpful Expertise for 9 Consecutive Years.

Quick Summary

  • Diamond Certified since 2016
  • Provides plumbing maintenance, installation, and repair services for residential and commercial clients in San Mateo County and San Francisco
  • Maintains a fleet of fully stocked service trucks
  • Offers a variety of digital coupons on its website

Top News Updated

COMPANY UPGRADES

Oro Pro Plumbing recently moved to Redwood City to expand its service area and is now offering 24/7 emergency plumbing services.

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AWARDS & MILESTONES

Oro Pro Plumbing was named one of the Best Plumbers Near San Mateo by SFist and one of the Best Plumbers in Redwood City by InstantPlumbers.com.

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Top Survey Responses

From a recent Diamond Certified Survey Response: “They did an amazing job. The work was different from what they expected, so they worked with us on the price and the warranty. We’re very satisfied.”

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From a recent Diamond Certified Survey Response: “They’re very accommodating and professional. They show up on time, answer all my questions and provide good information. I would recommend them to anyone.”

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Industry Trends

Oro Pro Plumbing is now offering three options for pipe installations: ProPress, MegaPress and PEX.

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Oro Pro Plumbing, Inc.
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Diamond Certified Researched Articles on Oro Pro Plumbing, Inc.

researched article

One of Oro Pro Plumbing’s service vehicles heads to a jobsite.

Oro Pro Plumbing, Inc. provides a complete range of plumbing services for residential and commercial clients in San Mateo, Santa Clara, and San Francisco Counties. In addition to repairing and installing faucets, toilets, and other plumbing fixtures, the company has the training and equipment to work on water heaters, perform sewer line repairs, and more.

Owner Jonatan Bautista says Oro Pro Plumbing’s ability to identify and solve complicated plumbing issues has been crucial to its success. “When we diagnose a problem, we don’t just fix it and leave—we show the customer how to prevent it from happening in the future. They know that whenever they need a plumber, we’ll be there to resolve the issue in a timely manner.”

Oro Pro Plumbing focuses on communicating with its clients throughout every phase of the plumbing process, which Mr. Bautista says is important for ensuring they have positive experiences. “We always update our customers if something arises during the course of their projects, from a minimal repair to a worst case scenario. It’s easier for them to weigh their options once they understand the extent of the repairs, so they really appreciate how communicative we are.”

“Our customers are very important to us, so we go above and beyond to make sure they’re getting quality workmanship and fair pricing. By providing them with upfront information and clearly explaining our work, we’re able to help them make the best decisions for their homes and businesses.”

If you need to hire a plumbing company, look for one that has up-to-date training and equipment.
Thanks to cutting-edge technology, plumbing companies are able to provide faster, more effective service than ever before. Here are two examples of industry innovations being utilized today:

ProPress® pipe fitting
Due to the prevalence of galvanized water piping in older homes, many homeowners are “re-piping” their homes with plastic or copper piping. Traditionally, copper pipes are connected by soldering joints, but a recent innovation offers a faster, safer and more consistent means of connecting pipes. The ProPress pipe fitting system utilizes specialized gaskets that are machine-pressed onto each fitting to create a watertight joint.

In addition to being more efficient than soldering, this method is safer because it avoids the potential for burns caused by hot flux. Furthermore, it provides more consistency of quality—workmanship can vary when soldering by hand, but with ProPress, every fitting is connected with the same precision. Considering the substantial cost of re-piping, the superior assurance provided by the ProPress method can be worth the additional investment.

Trenchless sewer pipe replacement
In the past, a broken sewer line required an expensive, time-consuming repair, wherein the buried pipe had to be excavated and replaced. Fortunately, with today’s “trenchless” technology, sewer line replacement entails a much faster (and far less messy) process. Rather than digging up the extent of the broken pipe, a plumber only needs to dig two holes: one near your house and one near the sidewalk where the pipe connects to the sewer main. Using hydraulic equipment, the new sewer line (typically composed of high-density polyethylene) is pulled through the existing one, while a “bursting head” at the front breaks apart the old pipe to make room it. Not only does this method provide a more efficient means of replacement, it also creates a seamless pipeline from point A to point B, which reduces the chance for future damage from roots.

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Oro Pro Plumbing, Inc., the best way to keep a satisfied clientele base is to focus on customer service in every aspect of its operations. “We don’t want our clients to feel rushed; we want them to feel cared for,” says owner Jonatan Bautista. “That’s why we take the extra time to closely inspect fixtures, answer questions, and even look up parts and contact distributors to find the best prices.”

Oro Pro Plumbing has been providing plumbing services for residential and commercial clients in San Mateo, Santa Clara, and San Francisco Counties since 2014. The company has the training and equipment to repair and install faucets, toilets, and other plumbing fixtures, and it’s also qualified to perform sewer line repairs, work on water heaters, and more.

Unlike less experienced plumbing companies that do the bare minimum of work required by state codes, Oro Pro Plumbing goes above and beyond to ensure long-lasting quality on every job. “We use the most reliable equipment and materials available, which allows us to provide our customers with extended warranties,” says Mr. Bautista. “They know that if anything fails unexpectedly, we’ll be there to take care of it.”

Another distinguishing attribute of Oro Pro Plumbing is its rigorous approach to quality control. “We take ‘before and after’ photos of every job to create a visual record of the problem and show how we corrected it,” explains Mr. Bautista. “We also write very detailed estimates and invoices, so there are plenty of things to reference if a problem occurs later.”

Diamond Certified Researched Capabilities on Oro Pro Plumbing, Inc.

Service Area

San Mateo County
Santa Clara County San Francisco
Serving San Mateo, Santa Clara and San Francisco Counties

Main Services

Plumbing
  • Commercial Plumbing
  • Drain Cleaning
  • Emergency Plumber
  • Gas Pipe Repair
  • Leak Detection
  • Plumbing Services
  • Sewer Pipe
  • Toilet Repair
  • Water Heater Installation
  • Water Heater Repair
  • Water Heater Replacement
  • Water Lines

Additional Services

Plumbing Maintenance, Installations and Repairs
Sewer Line Repairs
Hydro Jetting
Drain Cleaning
Garbage Disposals
Faucets and Toilets
Gas and Water Lines
Video Inspections
Trenchless Sewer Replacements
Storage and Tankless Water Heaters
Emergency Services

Company Info

Hours
Mon
12:00 am - 11:59 pm
Tue
12:00 am - 11:59 pm
Wed
12:00 am - 11:59 pm
Thu
12:00 am - 11:59 pm
Fri
12:00 am - 11:59 pm
Sat
12:00 am - 11:59 pm
Sun
12:00 am - 11:59 pm
Open Now
24-Hour Emergency Service Available
Website
Contact
Oro Pro Plumbing, Inc.

Capabilities Table

Company Name
Oro Pro Plumbing, Inc.
DCID Number
DCID6502916376
Managers
Jonatan Bautista, Owner
Years in Industry
20 (Manager)
# of Employees
12
License
998394
Insurance
Liability Insurance,
Workers' Compensation
Founded
2014
Customer Type
Commercial, Residential
Warranties & Guarantees
90-Day Warranty on Repairs
Payment Accepted
discover,
mastercard,
visa

Certifications & Awards

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Brands

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Key Factors

Oro Pro Plumbing, Inc. Emergency 24/7
Emergency 24/7
Oro Pro Plumbing, Inc. Residential & Commercial
Residential & Commercial
Oro Pro Plumbing, Inc. Same-Day Service
Same-Day Service
Oro Pro Plumbing, Inc. Coupon on Website
Coupon on Website
Oro Pro Plumbing, Inc. Appointments Available
Appointments Available
Oro Pro Plumbing, Inc. Financing Available
Financing Available
Oro Pro Plumbing, Inc. Diamond Certified Expert Contributor
Diamond Certified Expert Contributor
Oro Pro Plumbing, Inc. Worksmanship Guaranteed
Worksmanship Guaranteed

Select Photos From Oro Pro Plumbing, Inc.

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Oro Pro Plumbing, Inc.
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Diamond Certified Expert Contributor Advice & Tips

Jonatan Bautista is a 14-year veteran of the plumbing industry and owner of Oro Pro Plumbing, Inc., a Diamond Certified company. He can be reached at (650) 549-5950 or by email.

Jonatan Bautista is a 14-year veteran of the plumbing industry and owner of Oro Pro Plumbing, Inc., a Diamond Certified company. He can be reached at (650) 549-5950 or by email.

Jonatan Bautista: Plumbing Inspiration

By James Florence, Diamond Certified Resource Reporter

SOUTH SAN FRANCISCO — When asked what made him want to become a plumber, Jonatan Bautista traces his inspiration back to a particular incident in his young life. “On my 17th birthday, just a few hours before my party was going to start, our house’s sewer system backed up,” he recalls. “The plumber came out, fixed everything and pretty much saved the day, which really made an impression on me. I’d always been mechanically incl...

Read Full Article - Jonatan Bautista: Plumbing Inspiration

Oro Pro Plumbing, Inc. Website and External Feeds

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FAQs

By Oro Pro Plumbing, Inc.

Why are your prices higher than other plumbing companies?

How do you ensure reliability with the products you use?

Can you explain the rationale for using certain materials?

Can you handle my sewer line problem?

Why aren’t you open on Sundays?

Oro Pro Plumbing, Inc. Ratings and Survey Responses

diamondcertified logo
Oro Pro Plumbing, Inc.
196 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
9 CONSECUTIVE YEARS
SINCE NOVEMBER 2016
CERT 2399

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Phone Survey Responsesfrom 196 Verified Customers

Niki S.

I would tell them that they were very knowledgeable and I liked that they did walk me through step by step what needed to be done. So I had a clear idea of what was going on and how it related to our leak.

I liked how knowledgeable they were and I also really liked they kept me in the loop. They would let me know when they were coming and they would come on time. Everything just went really smoothly. They did give me business cards too and I asked to use them to recommend them to other people.

Verified Customer of Oro Pro Plumbing, Inc., 1 of 196

10 Quality
Yes Loyalty
Lori D.

They gave me an honest assessment and they have reasonable prices.

I felt like they were honest and very straightforward with what the best solutions were.

Verified Customer of Oro Pro Plumbing, Inc., 2 of 196

10 Quality
Yes Loyalty
Yasmine S.

They were very timely, pleasant, clean and fast.

Jonatan was wonderful, courteous, and clear. He had someone else working with him and they were both great, clean, fast, and courteous.

Verified Customer of Oro Pro Plumbing, Inc., 3 of 196

10 Quality
Yes Loyalty
Thomas R.

They are very professional and they come in and they keep everything clean. They are very respectful of our surroundings and our home and they explain everything that they are doing and they give you an estimate before they start and they are very easy to work with.

They get the job done and there are never any issues afterwards.

Verified Customer of Oro Pro Plumbing, Inc., 4 of 196

10 Quality
Yes Loyalty
Kaitlin C.

They did an amazing job for us. They provided a quote, when they got in the work was different from what they expected so they worked with us on the price and the warranty. We are very satisfied with the very large job they helped us with.

Their knowledge of our needs and the problem that was presented, they were great.

Verified Customer of Oro Pro Plumbing, Inc., 5 of 196

10 Quality
Yes Loyalty
Craig S.

I would tell the consumers and friends that they are great. Specifically, they actually take the time to research the things they are working on. They actually want to work and get paid for it. I really like working with them.

I would tell the consumers and friends that they are great. Specifically, they actually take the time to research the things they are working on. They actually want to work and get paid for it. I really like working with them.

Verified Customer of Oro Pro Plumbing, Inc., 6 of 196

10 Quality
Yes Loyalty
Andre B.

They're very transparent when it comes to giving me updates regarding any issues I'm faced with and before they do any major jobs, they do a step-by-step rundown of the things that need to get done with me.

They're very honest and the guys are easy to talk to as well. That made it a pleasant experience. Those guys are good at what they do and they do a good job.

Verified Customer of Oro Pro Plumbing, Inc., 7 of 196

10 Quality
Yes Loyalty
Henry L.

Very accommodating, they show up on time, they answer all my questions and provide good information. They are very professional, and I would recommend them to anyone.

Their expertise and being on time, I've hired a lot of contractors, and they are so far the best.

Verified Customer of Oro Pro Plumbing, Inc., 8 of 196

10 Quality
Yes Loyalty
Matt V.

I would say that the service and the quality of the service was very good, as well as the responsiveness to what I needed and the time that I needed it to be done in.

Small local business, I think they're doing a good job.

Verified Customer of Oro Pro Plumbing, Inc., 9 of 196

10 Quality
Yes Loyalty
Lauren M.

I liked them, they came when they said they would, gave me a good explanation of why things were not working properly, and what it would take to get things repaired.

Thoroughness of the service

Verified Customer of Oro Pro Plumbing, Inc., 10 of 196

10 Quality
Yes Loyalty
Roderick M.

They responded quickly, gave an honest estimate on their labor, had a great selection on faucets and toilets to choose from, and they all met our specifications.

We have had them over twice, but the last time was for a new toilet. We were in a time crunch because we had guests coming over and they were able to get it done within the time frame we requested.

Verified Customer of Oro Pro Plumbing, Inc., 11 of 196

10 Quality
Yes Loyalty
Vee B.

I would recommend them. They show up quickly and on time, they are very polite, and they did the work quickly. The price isnt all that bad either.

They are professional.

Verified Customer of Oro Pro Plumbing, Inc., 12 of 196

10 Quality
Yes Loyalty
Armando C.

They can be fast, they give a proper estimate, and there are no surprises. The amount of days he told it would take is exactly how long it took.

The person who came out explained everything and was very informative.

Verified Customer of Oro Pro Plumbing, Inc., 13 of 196

10 Quality
Yes Loyalty
Edwin F.

He came in when he was supposed to, he was prompt, broke down what he was doing and what was broken, and fixed it the same day he came out.

The communication, he communicated everything he was doing. I was 100% satisfied.

Verified Customer of Oro Pro Plumbing, Inc., 14 of 196

10 Quality
Yes Loyalty
Vickey B.

The crew was very nice and explained what they were going to do and why. They also checked with me first before going ahead with any work.

I just felt they were very honest. We had them doing 2 jobs, and we thought there was a potential 3rd job. But they said no and that it really wasn't worth it. I was really impressed.

Verified Customer of Oro Pro Plumbing, Inc., 15 of 196

10 Quality
Yes Loyalty
Katy R.

They are readily available, know the work, and explain options to the customer as well as the specific details of the work being done.

Their availability

Verified Customer of Oro Pro Plumbing, Inc., 16 of 196

10 Quality
Yes Loyalty
Wong M.

He is on time and when he is late he calls me. He knows exactly what he is doing and gets it done quickly. He has a lot of experience.

He returns my calls and has good communication. He also wears booties in my house. I was satisfied.

Verified Customer of Oro Pro Plumbing, Inc., 17 of 196

10 Quality
Yes Loyalty
Peter D.

They were very good, professional and clean. They were timely, although, it was a touch expensive. They are certainly knowledgeable.

Good service and thorough, everything works and has been running smoothly.

Verified Customer of Oro Pro Plumbing, Inc., 18 of 196

10 Quality
Yes Loyalty
Monique C.

That they are very thorough and they will explain things to you. They always put a warranty on their things, which is really great.

They were able to come out really quickly and handle the problem.

Verified Customer of Oro Pro Plumbing, Inc., 19 of 196

10 Quality
Yes Loyalty
Niki S.

They really go over everything with you ahead of time, and they explain what they're going to do and why. I call it dumbing down.

The crew was very friendly and clean. They put the shoe covers on, as soon as they came into the house.

Verified Customer of Oro Pro Plumbing, Inc., 20 of 196

10 Quality
Yes Loyalty
Ken G.

They came at the scheduled time and they did the job. They left and we didn't need to call them back. They did the job right.

They did the job right the first time, which is always a plus.

Verified Customer of Oro Pro Plumbing, Inc., 21 of 196

10 Quality
Yes Loyalty
Kelli H.

Very professional, I never had any issues with Jonathan. I've used him in the past and I would recommend him.

The professionalism, the timeliness, I've never had any issues.

Verified Customer of Oro Pro Plumbing, Inc., 22 of 196

10 Quality
Yes Loyalty
Diana B.

They got here quick, they're very friendly, and they did an excellent job. I'd highly recommend them.

That they did a good job, I'm very happy with my service.

Verified Customer of Oro Pro Plumbing, Inc., 23 of 196

10 Quality
Yes Loyalty
Warren C.

We dont live in that house any longer, but they did do a great job and were our go-to plumbing guys.

They were always here quickly, they did good work, and never felt like I couldnt trust them.

Verified Customer of Oro Pro Plumbing, Inc., 24 of 196

10 Quality
Yes Loyalty
Omar O.

They are excellent and very organized. They inform you about everything and there are no surprises.

They are very professional and organized.

Verified Customer of Oro Pro Plumbing, Inc., 25 of 196

10 Quality
Yes Loyalty
Alan T.

If they were using someone else, I would tell them to use Oro Pro and compare the difference.

The gentlemen who came over were both professional. They came in the house, wore booties over their shoes and they cleaned up after themselves.

Verified Customer of Oro Pro Plumbing, Inc., 26 of 196

10 Quality
Yes Loyalty
Ed O.

They're very reliable, the prices are good, and you can depend on them to do excellent work.

Their professionalism and prompt response

Verified Customer of Oro Pro Plumbing, Inc., 27 of 196

10 Quality
Yes Loyalty
Peter K.

They are very knowledgeable, the price is good, they're quick and the people are friendly.

The communication was good and informative.

Verified Customer of Oro Pro Plumbing, Inc., 28 of 196

10 Quality
Yes Loyalty
Shani G.

I would just say that they call right back when you call, and that they are convenient.

They are convenient.

Verified Customer of Oro Pro Plumbing, Inc., 29 of 196

10 Quality
Yes Loyalty
Dean C.

They are knowledgeable and professional. They resolved an issue that 4 others couldn't.

Their knowledge and professionalism

Verified Customer of Oro Pro Plumbing, Inc., 30 of 196

10 Quality
Yes Loyalty
Ana V.

Their work is good and the employees are well knowledgeable and know how to do a lot.

I've used them a couple of times. They are good workers, when they do everything they are neat and clean up after the job.

Verified Customer of Oro Pro Plumbing, Inc., 31 of 196

10 Quality
Yes Loyalty
Lauren T.

I would put them in the higher priority line with a few others. They do great work.

They were here when they said, and did what they said.

Verified Customer of Oro Pro Plumbing, Inc., 32 of 196

10 Quality
Yes Loyalty
Jo R.

Very reliable, which is the most important thing to me. They are also professional.

Same things I said, they're reliable and professional.

Verified Customer of Oro Pro Plumbing, Inc., 33 of 196

10 Quality
Yes Loyalty
Doug J.

I liked the guy who showed up, he knew exactly what to do, no issues at all.

He was prepared, no fooling around.

Verified Customer of Oro Pro Plumbing, Inc., 34 of 196

10 Quality
Yes Loyalty
Wendy L.

I think they know a lot about plumbing, as they should. They do a good job.

I think their professionalism and their knowledge

Verified Customer of Oro Pro Plumbing, Inc., 35 of 196

10 Quality
Yes Loyalty
Tony C.

He was very professional. I appreciated the fast service and the knowledge.

Jonatan came out personally and was very punctual.

Verified Customer of Oro Pro Plumbing, Inc., 36 of 196

10 Quality
Yes Loyalty
Giorgio C.

They're really great, really efficient, great service, great communication.

The time to react and respond and the communication, they were very clear about what was going on and what it was going to cost me.

Verified Customer of Oro Pro Plumbing, Inc., 37 of 196

10 Quality
Yes Loyalty
Zinnia W.

They knew what they were doing, they were prompt, professional, and clean.

They were available, timely, had all the equipment I needed, they had a simple way of fixing the problem, and they did it.

Verified Customer of Oro Pro Plumbing, Inc., 38 of 196

10 Quality
Yes Loyalty
David C.

They are always accessible and they will respond to any last minute call.

They are always able to respond to whatever we needed and they are able to find the best possible solution.

Verified Customer of Oro Pro Plumbing, Inc., 39 of 196

10 Quality
Yes Loyalty
Estelle S.

They are really professional, straightforward and they communicate well.

They gave me different options.

Verified Customer of Oro Pro Plumbing, Inc., 40 of 196

10 Quality
Yes Loyalty
Emle S.

They came out the same day and were able to fix the problem right away.

They were professional and got the job done right.

Verified Customer of Oro Pro Plumbing, Inc., 41 of 196

10 Quality
Yes Loyalty
Walter S.

They were fast, reliable and they showed up at the time that they gave.

I liked the guarantee that they had, within 90 days.

Verified Customer of Oro Pro Plumbing, Inc., 42 of 196

10 Quality
Yes Loyalty
Chris M.

We use them for normal maintenance, they are reliable and hardworking.

The reliability

Verified Customer of Oro Pro Plumbing, Inc., 43 of 196

10 Quality
Yes Loyalty
Jorge C.

They know what they are doing, if you want to go safe go with Oro Pro.

Their service, they have equipment that can take care of every single problem. Also, they're very professional.

Verified Customer of Oro Pro Plumbing, Inc., 44 of 196

10 Quality
Yes Loyalty
Mary C.

They did a great job. The service was so unexpected but was great.

Their quickness

Verified Customer of Oro Pro Plumbing, Inc., 45 of 196

10 Quality
Yes Loyalty
Jeff F.

He is very knowledgeable, quick and very honest with his pricing.

That he is knowledgeable and quick to respond, you call and set the time and he's always there in the time frame. It's hard to find a good plumber nowadays, and he is good. I've had so many bad experiences with craftsman, and this was so good.

Verified Customer of Oro Pro Plumbing, Inc., 46 of 196

10 Quality
Yes Loyalty
Sam B.

They are super efficient, get the job done and they are friendly.

They are fast, convenient, and showed up when they said they would.

Verified Customer of Oro Pro Plumbing, Inc., 47 of 196

10 Quality
Yes Loyalty
Victoria G.

I highly recommend them. They are professional and do good work.

They were prompt and were there when I needed them.

Verified Customer of Oro Pro Plumbing, Inc., 48 of 196

10 Quality
Yes Loyalty
Vavagim K.

They are a good place, they came on time, and did a great job.

They helped me out with something that I didn't originally call them for, and they did it for no extra charge.

Verified Customer of Oro Pro Plumbing, Inc., 49 of 196

10 Quality
Yes Loyalty
Pam F.

Jon is very fair. He is knowledgeable and the prices are fair.

They kept us informed, the prices were fair, and they were professional and trustworthy

Verified Customer of Oro Pro Plumbing, Inc., 50 of 196

10 Quality
Yes Loyalty