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Northwest Exteriors

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Diamond Certified Company Report
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Northwest Exteriors
540 SURVEYS
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  • Rating
15 CONSECUTIVE YEARS
SINCE AUGUST 2010
CERT 1671

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540

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 540 SURVEY RESPONSES

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  • Current Complaint File
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Northwest Exteriors
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Diamond Certified Video Reports on Northwest Exteriors

Northwest Exteriors Diamond Certified Video Profile

Diamond Certified Researched Articles on Northwest Exteriors

researched article

Northwest Exteriors installed the siding on this two-story home.

Northwest Exteriors offers home improvement products to residential customers in Sonoma, Marin, Napa, Lake, Mendocino and Solano Counties. The company provides energy-efficient windows, doors and siding.

When a customer first contacts Northwest Exteriors about a home improvement project, a company specialist begins by setting up a free in-home evaluation. A representative then weighs the customer's personal, environmental and financial goals to propose a custom solution from a choice of different manufacturers. “We’ll analyze our customers’ wants and needs to determine the best possible products that will benefit them the most,” says General Manager Rick Pellhum.

Northwest Exteriors’ representatives are familiar with government programs and financing solutions, and they ensure homeowners have everything they need to maximize available incentives and affordably install their projects. The company is also a Master Distributor of Anlin Window Systems and installs CraneBoard and James Hardie siding products.

“We never compromise when it comes to customer satisfaction. We aim to deliver quality materials and follow-through services that assure our customers we're the correct choice should a need arise in the future. In keeping with that goal, we don't take on more work than we can handle so we can deliver a quality product and experience each time.”

Before taking on a solar installation, make sure you know the reliability of the system you’re considering. When it comes to solar systems, “reliability” essentially means the number of years a system will last while operating under normal conditions. Many solar manufacturers claim their products have passed rigorous industry certifications like UL and IEC, but those certifications are only for safety—they don’t guarantee consistent, long-lasting performance. Solar reliability can be affected by numerous factors, including:

Temperature fluctuations. If your area experiences extreme heat and frost or large amounts of rainfall at various times throughout the year, your solar panels can be negatively affected. Solar panels have metal electrical connectors, so expansion and contraction caused by changes in temperature can make these connectors break long before they should.

Moisture and humidity. Fog, snow, rain, wet summer heat and general moisture can corrode the internal metal components of your solar panels. Also, when moisture combines with the silicon in solar cells, it can reduce their power output.

Heavy loads. Over time, snow, hail and even wind can place extra stress on solar panels and cause them to crack, which ultimately reduces their power output. Also, cracked solar panels tend to heat up quicker, which will accelerate their aging.

Shade. If your solar panels are covered by dust, dense foliage, leaves or other refuse, it can lead to significant power loss. In conventional solar cells, even partial shading on a single cell can affect the production of an entire panel.

When shopping for a solar system to install on your property, it’s important to remember that there are now third-party agreements available that effectively eliminate the large upfront payment. “You lease a solar system and pay for a long-term warranty, which essentially means you’re buying insurance on the entire system,” explains Rick Pellhum, General Manager of Northwest Exteriors in Santa Rosa. “About 70 percent of new solar installations use this third-party agreement.”

Mr. Pellhum also suggests starting out by installing a small solar system and then expanding it as your electrical usage increases. “Solar companies can now install multiple enphase micro inverters that process and monitor each panel, which is different from the previous method of a single inverter for all the panels,” he says. “This makes it very easy to add on to the system if your future energy needs require it.”

Home improvement companies are always looking for ways to distinguish themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Northwest Exteriors sets itself apart by acting as a one-stop shop for a wide variety of energy-efficient products, including solar systems, windows, doors, patio covers and sun roofs. According to General Manager Rick Pellhum, this all-inclusive approach to home improvement has allowed the company to develop a loyal clientele base that extends throughout California, Nevada and Hawaii. "We've been doing this for more than 20 years, so we know exactly what it takes to ensure the quality of every project," he says.

Unlike less experienced home improvement companies that overpromise and under deliver in an attempt to increase their profits, Northwest Exteriors prides itself on fulfilling every contract on schedule and doing the job right the first time. "We want every client to be 100 percent satisfied, so as soon as their project is complete, we ask them to evaluate everything from our sales presentation to the quality of our materials," explains Mr. Pellhum. "That way, if we discover something isn't satisfactory about our performance, we can take immediate action and make it better."

To further differentiate itself from its competition, Northwest Exteriors only uses high-quality products made by some of the top manufacturers in the industry, including solar systems from SunPower; windows and doors from Ply Gem, Anlin and Milgard; siding from Craneboard, James Hardie and CertainTeed; and sunrooms and patio covers from Metals USA. "We want our customers to know that we'll never cut corners, and a big part of that is using the highest grade products available," says Mr. Pellhum. "We never compromise when it comes to quality."

Rick Pellhum, General Manager-Northwest ExteriorsRick Pellhum, General Manager

Diamond Certified Researched Capabilities on Northwest Exteriors

Service Area

Sonoma County
Marin County
Napa County
Lake County
Mendocino County
Solano County
Serving Sonoma, Marin, Napa, Lake, Mendocino and Solano Counties

Main Services

Windows
  • Replacement Windows
  • Velux Skylights
  • Window Awnings
  • Window Glass Repair
  • Window Installation
  • Window Insulation
  • Window Pane Replacement
  • Window Repair
  • Window Replacement
  • Window Screen Repair
  • Window Screen Replacement
  • Window Seal Repair

Additional Services

Windows & Doors
Siding

Company Info

Hours
Mon
09:00 am - 05:00 pm
Tue
09:00 am - 05:00 pm
Wed
09:00 am - 05:00 pm
Thu
09:00 am - 05:00 pm
Fri
09:00 am - 05:00 pm
Sat
09:00 am - 02:00 pm
Sun
09:00 am - 02:00 pm
Open Now
Mon – Fri: 9am – 5pm
Sat: 10am – 2pm
Website
Contact
Northwest Exteriors
3450 Airway Drive Suite G, Santa Rosa, CA 95403

Capabilities Table

Company Name
Northwest Exteriors
Phone Number
Managers
Rick Pellhum, General Manager
Years in Industry
29 (Manager)
# of Employees
160
License
710798
Memberships
Electric & Gas Industries Association (EGIA), The League of California Homeowners
Insurance
Liability Insurance,
Workers' Compensation
Founded
1995
Customer Type
Residential, Including Multifamily Units
Warranties & Guarantees
Limited Lifetime Labor Warranty
Payment Accepted
american express,
discover,
mastercard,
visa

Certifications & Awards

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Brands

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capabilities award
capabilities award
capabilities award
capabilities award
capabilities award
capabilities award

Key Factors

Northwest Exteriors Walk-Ins Welcome
Walk-Ins Welcome
Northwest Exteriors Established in 1995
Established in 1995
Northwest Exteriors Residential & Commercial
Residential & Commercial
Northwest Exteriors Free Quotes & Consultations
Free Quotes & Consultations
Northwest Exteriors Free Estimates
Free Estimates
Northwest Exteriors Live Phone Call Answers
Live Phone Call Answers
Northwest Exteriors Same-Day Response
Same-Day Response
Northwest Exteriors Financing Available
Financing Available
Northwest Exteriors Worksmanship Guaranteed
Worksmanship Guaranteed
Northwest Exteriors Showroom
Showroom

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Picture of Northwest Exteriors installs all types of energy-efficient windows. - Northwest Exteriors
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Northwest Exteriors Website and External Feeds

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FAQs

By Northwest Exteriors

Do you have a showroom?

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What’s the difference between new construction and retrofit installation?

Northwest Exteriors Ratings and Survey Responses

diamondcertified logo
Northwest Exteriors
540 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
15 CONSECUTIVE YEARS
SINCE AUGUST 2010
CERT 1671

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Phone Survey Responsesfrom 540 Verified Customers

Michele G.

That they have nice men who come to do the job, they make you feel comfortable about the installation. They make you feel comfortable about the whole process. They are very clean which for construction is pretty rare. They were conscientious about the mess and not leaving it in our house. We have recommended them to others.

Verified Customer of Northwest Exteriors, 1 of 540

10 Quality
Yes Loyalty
Ginger M.

High quality product for a low quality product price, the installation was fast and perfect. We used them nine years ago and that was a similar experience. I couldn't be happier.

Verified Customer of Northwest Exteriors, 2 of 540

10 Quality
Yes Loyalty
Nicole M.

They were professional, did a great job, they were very clean, and very conscientious about being in our home. They really respected our privacy.

Verified Customer of Northwest Exteriors, 3 of 540

10 Quality
Yes Loyalty
Susan S.

I had the original installation done about a year ago, but recently they came out because it was sticking. The exterior door that was sticking with all the rain and they said they couldn't do anything to fix it right away, that I need to monitor it or get a steel door. I'm a little dissatisfied the salesperson not mentioning this during the whole process. They were very prompt and worked hard for the two sliders and the exterior door when they installed it. I didn't get a very cheap or very expensive exterior door, it was rather a middle of the road quality based on the salesperson suggestion. I felt he was looking to get a sale rather than really look to what would serve us best overtime.

Verified Customer of Northwest Exteriors, 4 of 540

10 Quality
Yes Loyalty
John S.

I have told four neighbors that they deliver quality, good value, and they know their business well. The workers are craftsmen. They were timely and did it within the timeframe given, on budget, and the end result was fantastic. I am very happy. They stand behind their work. A couple of the LED lights failed, but they came out and replaced them.

Verified Customer of Northwest Exteriors, 5 of 540

10 Quality
Yes Loyalty
Betty M.

They are very sincere in wanting to do a good job, have the best customer service, and their prices are fair. Our house is challenging, because it's 50 years old and on a hill. I did not expect them to be perfect. They were willing to take responsibility and create solutions. They did a really good job and stepped up to the challenge.

Verified Customer of Northwest Exteriors, 6 of 540

10 Quality
Yes Loyalty
Sally C.

I found them to be quick and professional. The installer was great, and the sales guy was great. I had a tree company come out and they were the only ones who gave pricing on the spot. They were the only ones out of three to give me the pricing on the spot.

Verified Customer of Northwest Exteriors, 7 of 540

10 Quality
Yes Loyalty
Marge T.

I've already recommended them to my friends. The installers were prompt, courteous, they cleaned up their mess, and they explained everything to me. There was no hesitation to accommodate my needs and I never felt like I was asking a stupid question.

Verified Customer of Northwest Exteriors, 8 of 540

10 Quality
Yes Loyalty
Ralph S.

The windows still leak, we got the double pane to make sure it would keep the house warm. I still have to run the furnace non-stop at night. I would say for them to use them, as good or better as anyone else. The two guys got it done in one day.

Verified Customer of Northwest Exteriors, 9 of 540

10 Quality
Yes Loyalty
Rich H.

I like the guys who came out to do the work, they came to the door to tell us they were there to start, let us know when they were leaving for lunch, and when they were done they invited us to look at the work to see if everything was okay.

Verified Customer of Northwest Exteriors, 10 of 540

10 Quality
Yes Loyalty
Eric G.

We called, they came out the next day, they were able to walk us through their process. We got the proposal, accepted it, and they came for the install after the windows came about 3 weeks later. It was simple and streamlined.

Verified Customer of Northwest Exteriors, 11 of 540

10 Quality
Yes Loyalty
Max R.

They do what they say they are going to do, and they do a very quick and efficient job. I am very satisfied with the windows. I have already told some people who have asked where I got my windows, where I got them from.

Verified Customer of Northwest Exteriors, 12 of 540

10 Quality
Yes Loyalty
Carol S.

They were efficient, got the job done, and it turned out fine with no problems. This is the second time we have used them. The first was in Cloverdale and now our new house. We are getting ready to use them again.

Verified Customer of Northwest Exteriors, 13 of 540

10 Quality
Yes Loyalty
Michael M.

I have recommended them to a family member and friend. They were professional, on time, really knew what they were talking about in regards to windows and doors, and felt I got a really good value for my money.

Verified Customer of Northwest Exteriors, 14 of 540

10 Quality
Yes Loyalty
Scott C.

At first, it was hard to get someone out to quote the job. I'm sure they were just busy and we had to stay consistent. After they were great, they really do appreciate their customers and do good work.

Verified Customer of Northwest Exteriors, 15 of 540

10 Quality
Yes Loyalty
Jerrica G.

They made it the easiest process ever from start to finish. There was a very detailed explanation of what would go on, and they delivered on everything that they said they would do. I was very happy.

Verified Customer of Northwest Exteriors, 16 of 540

10 Quality
Yes Loyalty
Hollis S.

They were very good and so were the installers. The windows were fantastic and the climate control is much better. If I had known it would have been this much better, I would have done it long ago.

Verified Customer of Northwest Exteriors, 17 of 540

10 Quality
Yes Loyalty
Eren B.

The quality was great and the installation was great and quick. Even though I had the quote in writing before we got started, it ended up being $1,000 more and it was supposed to be a fixed cost.

Verified Customer of Northwest Exteriors, 18 of 540

10 Quality
Yes Loyalty
Jo-Ann D.

I would highly recommend them. Rick the owner was able to give his opinion on the work we needed done, and the most efficient way to do everything. They really followed through with our plan.

Verified Customer of Northwest Exteriors, 19 of 540

10 Quality
Yes Loyalty
Connie W.

It was quick and easy. They came out and they put our windows in in one day. They were friendly, they cleaned up after themselves, and they explained everything. It was actually a fun day.

Verified Customer of Northwest Exteriors, 20 of 540

10 Quality
Yes Loyalty
Donna S.

Our insurance ended up using them due to some weather damage and I thought they were going to be horrible, but they ended up being very good. I would recommend them to others.

Verified Customer of Northwest Exteriors, 21 of 540

10 Quality
Yes Loyalty
Pamela F.

I found them on time, efficient and when they were done, everything was clean. Everything was well caulked. They open and close very well and I am very pleased with the work.

Verified Customer of Northwest Exteriors, 22 of 540

10 Quality
Yes Loyalty
Virginia B.

They are professional, friendly, and helpful. They were able to provide me with what I needed and everything was clear and to the point. I was very satisfied with them.

Verified Customer of Northwest Exteriors, 23 of 540

10 Quality
Yes Loyalty
Rosalie M.

They were very informative. They kept me informed every step of the way. The fellows were very polite, and they cleaned up after themselves. They did a very good job.

Verified Customer of Northwest Exteriors, 24 of 540

10 Quality
Yes Loyalty
Coni S.

They took the time to measure a very difficult window situation and they sent out multiple people to make sure the measurement was right, which I appreciated.

Verified Customer of Northwest Exteriors, 25 of 540

10 Quality
Yes Loyalty
Jan R.

You get the quality that you don't even know you are receiving. I didn't know that shutters were caulked all the way around until I used Northwest Exteriors.

Verified Customer of Northwest Exteriors, 26 of 540

10 Quality
Yes Loyalty
Hazel P.

They provided very convenient paperwork that explained everything, they were always prompt and on time, and they finished the job when they said they would.

Verified Customer of Northwest Exteriors, 27 of 540

10 Quality
Yes Loyalty
Robert M.

I would tell others that they are a very good company. I would recommend they look into their service and product to see if it fits the need they have.

Verified Customer of Northwest Exteriors, 28 of 540

10 Quality
Yes Loyalty
Kathy D.

They did a great job, they took care of a couple of concerns I had after the initial installation, and they made me satisfied by addressing my concerns.

Verified Customer of Northwest Exteriors, 29 of 540

10 Quality
Yes Loyalty
Rick U.

One really important thing is that they don't subcontract out the installation. They were very professional, and they were on time. They did a good job.

Verified Customer of Northwest Exteriors, 30 of 540

10 Quality
Yes Loyalty
Joe B.

I would tell them that the windows are awesome and we thoroughly enjoy them, but the only downside is that it took a long time, as they were backed up.

Verified Customer of Northwest Exteriors, 31 of 540

10 Quality
Yes Loyalty
David A.

You may not have heard of them, but they have a good product and they provide good service. They were the only ones who could do the job we needed.

Verified Customer of Northwest Exteriors, 32 of 540

10 Quality
Yes Loyalty
Bill W.

They were very efficient, priced well, and the product is excellent and beautiful for the home. It was a very efficient and clean installation.

Verified Customer of Northwest Exteriors, 33 of 540

10 Quality
Yes Loyalty
Ronald T.

They showed up after our deposit, did the job we discussed, and had done it well. I have already told others about them and would do it again.

Verified Customer of Northwest Exteriors, 34 of 540

10 Quality
Yes Loyalty
Rick M.

I'm happy with their job. I think they are the local representative for the type of window I ended up getting anyway, so I'd use them again.

Verified Customer of Northwest Exteriors, 35 of 540

10 Quality
Yes Loyalty
Phil H.

I would tell others that they do good work and that they are very professional. They were really respectful when they were in our home.

Verified Customer of Northwest Exteriors, 36 of 540

10 Quality
Yes Loyalty
Kay A.

I got the sliding doors and a window and I appreciated the fact that they're made in California. That's one thing that sold me on them.

Verified Customer of Northwest Exteriors, 37 of 540

10 Quality
Yes Loyalty
Mollie M.

I thought our sales representative was excellent, no pressure. They did the job in a timely and efficient manner. I had no problems.

Verified Customer of Northwest Exteriors, 38 of 540

10 Quality
Yes Loyalty
Pam L.

They were very thorough. I was satisfied. We had something that took a little more effort and more molding, but they did a good job.

Verified Customer of Northwest Exteriors, 39 of 540

10 Quality
Yes Loyalty
Kim D.

I would tell them they were efficient in scheduling and the installation. The windows are very nice and high quality, so I'm happy.

Verified Customer of Northwest Exteriors, 40 of 540

10 Quality
Yes Loyalty
Linda C.

It was a good value for the product, the workmanship was impeccable, and they answered every concern in any phone call or email.

Verified Customer of Northwest Exteriors, 41 of 540

10 Quality
Yes Loyalty
Lolita S.

That they do a good job, clean well after the job, quick on doing the job, so it was fast, and they don't drag on with things.

Verified Customer of Northwest Exteriors, 42 of 540

10 Quality
Yes Loyalty
Kyle R.

You can trust them. They stay within the bid they originally give. They are knowledgeable and they make your house beautiful.

Verified Customer of Northwest Exteriors, 43 of 540

10 Quality
Yes Loyalty
Reginal O.

They offer quality products and make sure all parties have a clear understanding of what the job entails and that all agree.

Verified Customer of Northwest Exteriors, 44 of 540

10 Quality
Yes Loyalty
Kurt H.

They were honestly one of the best companies I have had brought out to provide a service to our home. I would only use them.

Verified Customer of Northwest Exteriors, 45 of 540

10 Quality
Yes Loyalty
Mary W.

They were very knowledgeable and they did a great job. I love that my new windows keep the hot air out, and the cool air in.

Verified Customer of Northwest Exteriors, 46 of 540

10 Quality
Yes Loyalty
Jim M.

I think they are reasonably priced. They were professional, and they cleaned up after themselves. They did a great job.

Verified Customer of Northwest Exteriors, 47 of 540

10 Quality
Yes Loyalty
Nancy A.

They're very prompt, they come when they say they will, and they're more than happy to explain what they're doing.

Verified Customer of Northwest Exteriors, 48 of 540

10 Quality
Yes Loyalty
Merlin D.

I would say to give them a shot. They were fast and it's beautiful. I would definitely suggest them to a friend.

Verified Customer of Northwest Exteriors, 49 of 540

10 Quality
Yes Loyalty
Fred F.

I have recommended them already. The trim work their installers did was beautiful, really perfect detailing.

Verified Customer of Northwest Exteriors, 50 of 540

10 Quality
Yes Loyalty