North Coast Carpet Care, Inc. cleans carpets, upholstery, drapes, tile and grout, hardwood floors, area and Oriental rugs, and other furnishings for residential and commercial clients in Marin, Sonoma, and Napa Counties. The family-owned and operated company’s process includes pre-spotting, pre-conditioning, and moving and replacing most furniture. In addition to its regular services, it cleans automobile and RV interiors; repairs and restretches carpets; and offers fiber protection for carpets, upholstery and area rugs.
North Coast Carpet Care’s IICRC (Institute of Inspection, Cleaning and Restoration Certification) Certified technicians combine state-of-the-art equipment with biodegradable cleaning products to remove all types of stains and odors, including those made by pets. “They’re expertly trained to provide outstanding floor care and maintenance,” says Owner Melanie Ensey. “We always guarantee quality work.”
“We’re truly passionate about our work, and our primary motivation is to maintain our customers’ happiness. Our commitment to customer service begins with each client’s initial phone call; from there, we establish a professional relationship and communicate how much we truly value their business. It’s our goal to retain our repeat customers and continue to build our business by providing outstanding, reliable, value-driven service.”
Advancements in technology have made carpet cleaning more effective than ever.
The last two decades have seen an influx of innovative developments in carpet manufacturing, particularly in the area of carpet fiber engineering. “A perfect example is Mohawk—they’re making fiber out of water bottles, and because of that, they’ve become one of the largest water bottle recyclers in the world,” says Scott Mayer, Vice President of North Coast Carpet Care, Inc. in Rohnert Park. “Companies are learning more every day about the benefits of innovating new design and manufacturing techniques.”
The carpet cleaning industry has responded to these developments with its own innovations. As recently as the 1980s, carpet cleaning was limited by technology and product availability, but as technology caught up with the industry, the quality of work increased dramatically. “Not only has technology made the cleaner’s job easier, it has made the results better for consumers,” says Mr. Mayer. “In my opinion, carpet cleaning has never seen a more productive or exciting time.”
Without the aid of these technological advancements, the best thing you can do to maintain your carpet is vacuum at least once or twice a week. This will make a noticeable difference in terms of surface cleanliness, but in order to preserve the aesthetic and functional value of your carpet, an annual professional cleaning is crucial. “If a carpet goes without maintenance for an extended period of time, it can become permanently damaged,” says Mr. Mayer. “It’s similar to teeth—you want to keep them looking good and not wait until they develop problems. The more you maintain your carpet, the longer it will last and better it will look.”
Purchase the right vacuum cleaner for your particular carpet.
There are many options when it comes to buying a vacuum cleaner, so choosing the right one is often a matter of doing research and knowing what type of carpet you have. “Some carpets are more high-maintenance than others,” explains Mr. Mayer. “For instance, if you have a Berber-style or loop carpet, you might not know that a vacuum with a course beater bar can compromise the integrity of the loop and cause problems. If you know the fiber and construction of your carpet, you can relay that information to the vacuum sales associate and ensure you get the right product for your specific needs.”
Carpet and upholstery cleaning companies are always looking for ways to distinguish themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, North Coast Carpet Care, Inc. sets itself apart by exceeding industry standards for employee certification, quality of workmanship and diversity of services. "We've taken things a step further than most companies," says Owner Melanie Ensey. "We understand it's a serious responsibility to enter someone's home and clean their carpets, so we've spent the last two decades developing our services to ensure total customer satisfaction."
North Coast Carpet Care has been cleaning upholstery, carpets, drapes, tile and grout, hardwood floors, area and Oriental rugs, and other furnishings for residential and commercial clients in Sonoma, Marin and Napa Counties since 1988. In addition to its regular services, the family-owned and operated company cleans automobile and RV interiors; provides water damage restoration services; repairs and restretches carpets; and Scotchgards carpets, upholstery and area rugs.
Unlike less experienced carpet and upholstery cleaning companies that under-train their employees in an effort to save money on operating costs, North Coast Carpet Care requires all its technicians to be certified by the renowned Institute of Inspection, Cleaning and Restoration (IICRC). "In addition to being highly trained, most of our technicians have been with us for 10 to 20 years," adds Ms. Ensey. "Their longevity is a very important component of our success. This isn't just a job for our employees–it's a career."
To further differentiate itself from its competition, North Coast Carpet Care takes on a variety of jobs that other carpet cleaning companies aren't qualified to handle. "Our services are very diverse, so we're able to offer our clients many options to solve their problems," says Ms. Ensey "For instance, we can repair carpet and upholstery in addition to cleaning it, and we use state-of-the-art equipment and biodegradable cleaning products to remove all types of stains and odors, including those made by pets."
